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Reviews of Toyako Manseikaku Hotel Lakeside Terrace

3.5 out of 5
Toyako Manseikaku Hotel Lakeside Terrace
21, Toyako-onsen, Toyako, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 296 out of 903 reviews" "
Rating 8 - Good. 368 out of 903 reviews" "
Rating 6 - Okay. 156 out of 903 reviews" "
Rating 4 - Poor. 63 out of 903 reviews" "
Rating 2 - Terrible. 20 out of 903 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edhy

Stayed 3 nights in Apr 2024

10/10 Excellent

Jessee

Travelled with family
We were very pleased with the location, and the staff were incredibly kind and helpful everywhere. The building isn’t brand new but it’s well kept and clean. In fact I was expecting something a bit more old fashioned after looking on the Expedia listing. Overall a very nice time with a beautiful view of Lake Toya wherever you go!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo, Castro Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yee Siang Ervin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Feb 2024

8/10 Good

Voldi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a relaxing family stay.
Nice, huge hotel with adequate service & amenities. Please pay extra attention on your chosen Breakfast and Dinner timing, as efficient as their culture, you are expected to come within the timeslot. Nice view of the Toyako, taxi are available upon request to explore the area. Not much tourist as described in other review.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kritsana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah Hsien Wei, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed in many ryokans in the past hence was pleasantly surprised to find this ryokan modern and new! The lobby area was really modern looking and check in was a breeze. The Japanese style rooms were also very spacious. Our package was half board, so we had the buffet dinner and buffet breakfast. Both meals were decent with a good spread of food to cater to different palates. Great hotel!

6/10 Okay

Yuri

Travelled with group
Stayed 1 night in Dec 2023

6/10 Okay

Mei Leng

Stayed 1 night in Dec 2023

10/10 Excellent

Fu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most splendid stay out of our 6 hotels during this trip. Love this hotel the best for its great view, quality food and nice onsen. Highly recommend!
Stayed 2 nights in Dec 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen
Stayed 1 night in Dec 2023

8/10 Good

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lai

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Wide variety of food at the dinner and breakfast line. There were some nice dishes. The soundproofing in the room was terrible and we were jostled awake by the slamming/ closing of doors from other room and crying of babies along the corridor almost every hour until 2am. Onsen was pleasant. Would definitely NOT recommend this hotel overall if you are looking for a good rest.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the lake. We were able to watch the nightly fireworks from our window. Would have liked to have eaten dinner in our room but there wasn't room service. Room was clean and comfortable. Hotel very big and staff very busy.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay at Lake Toya
Very well maintained popular with your group from taiwan and Korea Hotel. Everything was good except the dining hall was a bit small when crowded , cramp and noisy and needs to Q
Stayed 1 night in Oct 2023

8/10 Good

Bee Imm

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Wonderful location facing the lake & also short walk to 7/11 convenient store and some family run restaurants. Rooms are spacious but a bit outdated and toilet area is rather tight. It is a big hotel with many guests and they do serve a good breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

Claire

Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Stayed 1 night in Oct 2023

6/10 Okay

siew wah

Stayed 1 night in Oct 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner buffet spread not as good, roasted beef was dry (not steak standard) and not much seafood spread, other than fried shrimp tempura and cooked fish. There were many Korean and Taiwanese tour groups in the hotel, so the onsen crowd/vibe didn’t feel very Japanese
Stayed 1 night in Oct 2023

8/10 Good

Hiroshi, Rowland Heights

Travelled with partner
Liked: Staff & service
We had a wonderful stay at this hotel. The view of the lake and Mt. Yotei from our room was breathtaking, and the hot spring and breakfast buffet were also excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Kam Ting

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was way better than we expected. We booked a Japanese-style room facing the lake with half board and the price was very reasonable. I thought it’s an old hotel when booking the room and later found that the hotel had been renovated in recent years. I was surprised how nice the hotel looked when checking in. The bathhouse on the 8th floor was so pretty. You could enjoy an unobstructed view of the picturesque lake Toya while soaking in the hot springs. We’re there during the Fireworks Festival and were able to see the fireworks from our room. The dinner and breakfast buffets were so delicious with a lot of food choices. This hotel is definitely one of the highlights of our trip. I’d recommend it to anyone who plan to visit Toyako.

10/10 Excellent

Kwan Chi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and relaxing hot spring hotel
Stayed 1 night in Aug 2023

4/10 Poor

christineandchi

Disliked: Cleanliness, property conditions & facilities
There are hidden charges that the hotel did not tell you before booking. The hallway in the room floor smells. Will not stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake view room
Beautiful accom by lake Toya with gd view. However I’m extremely disappointed to be assigned a level 1 room despite booking a room with lake view. How is staying at level 1 with lake view different from walking outside to view the lake? Was hoping to stay at higher floors but despite asking for change in room, hotel staff was unfriendly and rejected this request. No options were given and they didn’t ask for our preference actually. For paying the price of lake view but end up staying at level 1 didn’t feel worth the price. Hope that hotel can improve on this aspect.
Stayed 1 night in Jul 2023

6/10 Okay

Amy

Travelled with family, Travelled with family and small children
Disliked: Amenities
The onsens were nice. The breakfast options and quality was lovely. The dinner quality was unexpectedly low. There are not a lot of options for meals outside of the property and those that were in town with odd hours. The sporting activities were mostly unavailable. For the respectful people in Japan felt bad for the disrespectful tourists that were at the hotel which disrupted our experience (cutting in food lines, leaving trash in the onsen, stealing slippers, loud, etc).
Stayed 3 nights in Aug 2023

8/10 Good

Chi-Chih

Stayed 1 night in Aug 2023

6/10 Okay

Canny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The view from the rooms are good, can see the firework show from the room. However, the air condition in the room was a bit weak. The dinner buffet as not good as the breakfast. If you are the person who loves the onsen, you need to plan well how to dry your towels. Hotel only give you a set of towel per person a day.
Stayed 1 night in Jul 2023

10/10 Excellent

Audrey

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view to the lake although blocked by the dust on the screen. A bit outdated but well maintained.
Stayed 1 night in Jul 2023

10/10 Excellent

Fen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location of the hotel, you can just walk out of the hotel and see Lake Toya right away. The ticket center for buying cruise tickets was also nearby. I love walking along the promenade of Lake Toya, it was so peaceful and beautiful. The daily fireworks was also great and viewable from our hotel. There were enough free parking lots at the hotel too, but carpark b was rather tricky to park as its situated on a slope. Its better to park at carpark a or c.
Stayed 2 nights in Jun 2023

8/10 Good

sook yee

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel had fireworks every night. Lake Toya had also activities like speedboating and swan peddling.
Stayed 2 nights in Jun 2023

8/10 Good

Joan

Travelled with family
Liked: Staff & service
The room is spacious and hotel is conveniently located in front of the lake and bus stop. However, the hotel is quite dated and definitely need a facelift.
Stayed 2 nights in Jun 2023

8/10 Good

Tan Chor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located opposite of lake toya. Great onsen, free parking, good value of money… However, is an old building so the centralized aircond doesn’t function well. Need to improve on cleanliness, window area is quite dusty.
Stayed 1 night in Jun 2023

6/10 Okay

Pat

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
An Most Unimpressive Experience!
Been to Japan multiple times but this is the most unimpressive experience I ever had! We booked for 2 nights with Lakeview & only to be told by the lady staff, room booked with hotels.com are only allocated on 1st flr, anything higher requires to pay extra. When we tried to make her understand we booked way ahead in Feb with request for high flr, she offered to show us room on higher flr on other wing. To my surprise, the room looks dim & gloomy with dark furnishing, far diff from the Lakeview room we ve booked. We couldn’t rationale why room booked with hotels.com can only be allocated on 1st flr, it just don’t make any sense. This is neither indicated on the room selection on hotel’s page too. With her limited english, she even refused to allow another of her colleague who can speak English to attend to us! The entire ordeal took us almost an hour & all I can conclude is that she puts guest’s patience to test! An service oriented staff wouldn’t “waste” precious time of guests on holidays! End of the day, there was not even words of apologies from her & with our patience running dry, we took our meals vouchers without any directions of onsen & etc. I would love to visit Lake Toya again, but would not stay at this hotel for the “unpleasant experience” we had. Your staff genuinely requires training & counselling!
Stayed 1 night in May 2023

6/10 Okay

Pat

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Crab dinner with no surprises!
We booked for dinner with crab for the 2nd night. To our surprise, it is also being served in the same buffet dining restaurant. It is disappointing as the hotel’s official site featured crab serving in another Japanese’s setting restaurant. Crab served is not worth the much extra we have paid! This is the normal buffet dinner + one crab & that’s all! Sashimi quality are disappointing too!
Stayed 1 night in May 2023

8/10 Good

Hui Hui

Liked: Cleanliness, staff & service
A wonderful view looking out to Lake Total in the room and in the onsen areas. But hotel is about old and facilities are abit dates. Good breakfast and dinner buffet with a variety of choices.

6/10 Okay

Michelle

Travelled with partner
Liked: Staff & service
We have a lakeside room so the view is amazing. However, food is disappointing. Dinner we had crabs and it is NOT fresh, couldn’t even finish it. Dinner’s Buffett is also not tasty. Lots of foreigner big tours stay here and a lot of them are very loud while some are rude. The lady next to our table kept bad mouthing us in another language, thinking I don’t understand what she’s saying. Hot spring in the morning for ladies is on the B floor, it is pleasant but I will not stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Duncan C

Stayed 1 night in Apr 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stay 1 night with half board. Public bath was ok but no towel provided. Food is just ok.
Stayed 1 night in Apr 2023

10/10 Excellent

Sung

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The water n island view, the lake side walk, the lobby, the glass building coffee cafe, the huge dining n breakfast, the star n moon view onsen hot bath the kind staff service , all incredibly excellent, i also take an extra hour lake side walk after the delicious breakfast buffet, then ask the hotel call a taxi for me the train station which i bot a 7 days Japan Rail bullet train enjoy tour All Japan with JR to , a bit regret , should stay 2 days at this hotel instead of 1 night stand rush
Stayed 1 night in Apr 2023

10/10 Excellent

Shiu Tung, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & good view from hotel room
Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Stayed 1 night in Feb 2023

6/10 Okay

Masaya

Stayed 1 night in Nov 2022

8/10 Good

Kah Pin, Winthrop

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet dinner n breakfast are very good. Variety of choices and fresh food.
Stayed 1 night in Nov 2022

4/10 Poor

Genji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cation: Make sure to register all your people staying! Horrible check-in experience! I was about to be charged double the room rate since I forgot to register my companion in my booking. Why should I be charged double for the same room. We selected no meal option! We negotiated the additional cost down to $85 per night. What is very frustrating is that the price listed for 1 guest booking & 2 guests booking were the same on Expedia but still the hotel demanded additional cost!
Stayed 2 nights in Sep 2021

10/10 Excellent

SHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should try the open air bath here!
The food and the bath were excellent!
Stayed 1 night in Aug 2021

10/10 Excellent

Ranson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lake experience
Great place to relax and sit back at a hot springs on a volcanic lake. Beautiful views, good food and great service.　Staff went above and beyond what was expected of typical hotel. Will come back if we have a chance.
Stayed 2 nights in Sep 2020

10/10 Excellent

Sheri

Stayed 1 night in Jul 2020

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing food, onsen, location and views of the lake. I wish the pillows had been larger but that is my only suggestion!
Stayed 3 nights in Jul 2020