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Reviews of Finlay House Bed and Breakfast Niagara - on - the - Lake

3.5 out of 5
Finlay House Bed and Breakfast Niagara - on - the - Lake
8 Nelles Street, Niagara-on-the-Lake, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 172 reviews" "
Rating 8 - Good. 28 out of 172 reviews" "
Rating 6 - Okay. 10 out of 172 reviews" "
Rating 4 - Poor. 3 out of 172 reviews" "
Rating 2 - Terrible. 2 out of 172 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

patricia

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scott on Apr 29, 2024
Unfortunately Patricia didn't know how to check her check in instructions that were sent to her. This is a bed and breakfast and our managers stayed way past checkin time to greet them but they did not arrive until 830 pm. I called to speak with them and explain that outside of check in time they would could be required to use the self check in instructions if the managers were out. They were very unreasonable to deal with and left upset.

10/10 Excellent

Connie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property, friendly hosts. Next time we're in Niagara on the Lake, will definitely book here.
Stayed 1 night in Apr 2024

8/10 Good

Loreica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, quiet, and very convenient. The only reservation I had was that the tv does not have regular tv channels. Everything is digital private stations. Perhaps the majority do not care about that but I do stay in places where that is not the case.
Stayed 1 night in Mar 2024

6/10 Okay

_

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and easy to access.
Stayed 1 night in Jan 2024

2/10 Terrible

Hany

Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. Easy walk to the downtown area. I’d stay again.
Stayed 1 night in Oct 2023

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this property. Very convenient to downtown and theatre. Love the wrap around porch lovely spot to sit. enjoyed the seating area inside which is shared with others for breakfast but otherwise was ours to use outside our room. The one negative is that it was noisy. We could hear the people talking in the room above us and walking around. Not a huge issue except the first night was very noisy until after midnight.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finlay House was an excellent spot for our overnight stay. Our room and the entire facility were very well appointed. The bed was wonderful. We enjoyed that it was easy walking distance to the restaurants, the shopping area, and the Shaw Festival theater. We look forward to returning here for an even longer stay. Highly recommended!

6/10 Okay

Martha

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and lovely room.
Great location and lovely house. Room was large and bed comfortable. Had a few things in the room that needed repair...empty picture book and headboard not secured. Also had multiple extra pillows and spreads on the bed, which since COVID I even more uncomfortable with. We also found breakfast a bit odd. It was continental between 9 and 10 am and when I arrived down the other guests had pretty much cleaned out the buffet. The owners said we could ask for more items but that seemed a bit uncomfortable to us. Especially since the room was quite expensive.Also found a 10 am checkout to be a bit early for a Sunday am!
Stayed 1 night in Sep 2023

10/10 Excellent

Arthur

Liked: Amenities
Great hosts Excellent room Great location to town and to theaters.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Sep 2023

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable stay and loved the walk ability to theatre and shops
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Quiet and conveniently located to downtown
Stayed 1 night in Jul 2023

10/10 Excellent

Shuying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful house in a superb neighborhood
Beautiful house in a good neighborhood at a convenient location. Quiet, safe and close to many good restaurants and other attractions. Good service. A bit pricey ($300+ CAD for a small room) maybe because of the season.
Stayed 2 nights in Jul 2023

6/10 Okay

Carol Ann

Travelled with family
Liked: Cleanliness
The house is very nice and the room a good size and comfortable. The location is excellent. However, because of a last minute emergency outside the host's control, the usual breakfast was not available. In my view the host did a poor job of compensating for that change. Although there was modest per night discount as a result, the lack of even coffee and tea was disappointing. There was an electric kettle in the common room, but there was no coffee, and no milk or sugar. There was a Keurig machine in our room, but the coffee and tea pods provided with it had already been used. When I texted the host about this, she said she would have someone get us replacement supplies, but that did not happen. I also did not receive a receipt indicating what I actually was charged for the stay.
Stayed 2 nights in Jun 2023
Response from Finlay house on Jun 19, 2023
Hi Carol Ann we are sorry you were not happy with how much we reimbursed you for the lack of breakfast. We felt the 20 per person per night was reasonable. If you had wished more we would have been open to that. Unfortunately with our manager having to abruptly leave due to health reasons has been difficult on everyone. We did. Contact our cleaner to bring more pods but she was unavailable to come by and we were out of town. We can send you a receipt if you wish and if you would like to come back we can offer you a 50% discount on a nights stay. Thank you for your business and we hope to exceed your expectations in the future.Kind regardsErlinda

6/10 Okay

Liz

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Location is great and the room was lovely! Very clean and cozy! The mattress could be a bit better. Not overly comfortable. Unfortunately, there wasn’t a continental breakfast as expected (it was part of our 1 night stay). Also didn’t receive the unlock code for the room in advance. Thankfully Lillian (house keeping) was there to help! Despite some downsides, I would stay again. I think these items can be easily corrected.
Stayed 1 night in Jun 2023
Response from Finlay house on Jun 19, 2023
Thank you Liz for your business. During the unfortunate transition of taking over from our manager it has been a bit overwhelming. We apologize for the door code not being on time. We have addressed the auto reply issues and will not happen again. We look forward to hosting you again.Kind regardsErlinda.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant relaxing stay at the Finlay House.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 1 night in Dec 2022

10/10 Excellent

Nicholas

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful home with lovely room……..Bernard Shaw. Very quiet and peaceful stay with a wonderful breakfast in the morning. The Irish Harp restaurant for dinner was a mere 5 minute walk and even the Main Street for shopping was a short jaunt. Would definitely look at staying there again.
Stayed 1 night in Dec 2022

10/10 Excellent

barend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oscar Wilde room was large, quiet and cozy, especially with the natural gas fire place on. Location is ideal with a short walking distance to shops, restaurants and theatre. Highly recommended.
Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice and Quiet
The Findlay House is conveniently walkable to shops and restaurants. The room was clean and quiet. The stay would have been better if it had a larger, more comfortable communal gathering space with a happy hour of wine and snacks. One of the best attractions of a bed and breakfast, at least for me, is meeting other travelers and chatting.
Stayed 2 nights in Oct 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service
The Finlay House is terrific. Very clean and comfortable. The breakfasts were very good. Julie the innkeeper couldn’t have been nicer. Location is also good being a short easy walk to the town. We highly recommend this place.
Stayed 3 nights in Sep 2022

10/10 Excellent

Joseph

Stayed 7 nights in Sep 2022

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Very nice and helpful hostess.
Stayed 2 nights in Sep 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Almost all good
The hostess was very kind and accommodating, the facility clean, and the breakfast was great.
Stayed 3 nights in Aug 2022

10/10 Excellent

Viv

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is located within walking distance to restaurant and activities. The hostess provided information and tips to activities in the area. The breakfast was amazing, different every morning and served promptly.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostess was fantastic and overall experience excellent.
Stayed 2 nights in May 2022

10/10 Excellent

Vijaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
We stayed three nights, parked the car and walked everywhere as the location is within walking distance to the main (Queen) street, restaurants, theatres, shopping, and the lake. Host, Julie, was very accommodating to our needs and preferences of two seniors, always available, very willing to help with any questions we had, offered to make reservations for us, and generally great to chat with. Breakfast was excellent! We stayed in the Bernard Shaw room with an ensuite bathroom, very comfortable bed, several pillows to choose from, and all very clean. We would definitely stay here again!
Stayed 3 nights in May 2022
Response from jul on Jun 20, 2022
Was lovely having you stay here at Finlay, Thank you for the great Review

10/10 Excellent

David

Stayed 2 nights in May 2022

10/10 Excellent

D. Scott, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying at the Findlay house. Julie was terrific and her breakfasts are amazing. This location is close to downtown walking to shopping and restaurants was so easy even on the chilly night. Will absolutely stay here again sometime.
Stayed 2 nights in Apr 2022

10/10 Excellent

Daisy, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Julie was a fantastic host. The breakfast was great and she was very accommodating. Would definitely recommend this to everyone.
Stayed 3 nights in Apr 2022
Response from Jul on Apr 12, 2022
Was a Pleasure having you both here at Finlay House, I look forward to your return.

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of Finlay House is perfect for easy walking access to the downtown core. The hostess is friendly and attentive. It would have been nice to have some extras included in the room, such as nice lotions, soaps, bottled water, etc..don't expect a spa vibe. So pleased that breakfast was included!
Stayed 2 nights in Mar 2022

10/10 Excellent

Konstantinos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love it. Was close by the Main Street and accessible.Clean,quiet and great environment. We enjoyed taking a coffee as a family and definitely we will visit again. Was a memorable experience ✨️
Stayed 2 nights in Feb 2022

10/10 Excellent

Shaundra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated home to access NOTL historic area. Bedroom had private bathroom and comfortable bed and breakfast was plentiful. Julie was a lovely hostess.
Stayed 2 nights in Nov 2021

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This BNB was absolutely wonderful, Julie is the sweetest host with a beautiful home. We enjoyed our stay as it was so comfortable it felt like home, it made us disappointed we only did the one night - but we definitely are coming back. The neighborhood is perfect walking distance from the shops and restaurants and it was a very quiet area which I appreciated. The room was so comfortable and welcoming, the breakfast was delicious. Couldn't have asked for a better experience.
Stayed 1 night in Oct 2021

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Oct 2021

10/10 Excellent

Rhea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a few minute walk into the main shops and restaurants. We also walked to wineries one day and biked another. Great hospitality provided by Julie!
Stayed 2 nights in Oct 2021

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant host...excellent breakfasts ! Great location....
Stayed 3 nights in Sep 2021

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely well situated B & B
Lovely stay at quaint older home in downtown NOTL. It was a short walk to main shopping, restaurants and trails. Take out dinner on the beautiful porch was a highlight.
Stayed 2 nights in Aug 2021

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabrielle was very nice to everyone. Everything was very clean, we had the room on the first floor and it was quite comfortable for me and my husband. One night we heard someone on the second floor at around 3.30am, but it was not much of a bother to us. Everything was very nice, clean and comfortable.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walking location to downtown and water front. AC unit was a bit loud, however without it, it would have been very uncomfortable. So putting up with the noise was worth being comfortable in the room.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent advice on local meal options.
Stayed 2 nights in Jul 2021