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Reviews of Zen Hotel

2 out of 5
Zen Hotel
64/4A Tran Phu street, Nha Trang

Reviews

6.0
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 3 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Nina

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place, not clean, the air conditioner didn’t work, and the room was extremely dark and moist.
Stayed 2 nights in May 2018

6/10 Okay

noemi

Liked: Cleanliness, property conditions & facilities, room comfort
Below Average
Overall I had a less than average experience here. Although it is near the beach, the hotel is located in a small alley way so it’s not the easiest to find. The staff was nice, but they pressured us into getting another more expensive room (same room with a window), and when we politely declined, they spoke loudly at us in Vietnamese. The lift was constantly broken, and we were set to stay in the 7th floor, so that was quite unpleasant. The room is small, but decent. There was a tiny rectangular window near the ceiling of our room that couldn’t be covered and basically woke us up with the morning sun— just a heads up in case anyone plans to sleep in, that wasn’t an option for us in this room. They had motorbike parking inside, which was a plus for us. We ended up staying one night and heading to the next town afterwards. There are many hotels in this area and price range, so I suggest looking into other options if possible!
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

yiqiang

Disliked: Cleanliness, property conditions & facilities, room comfort
糟糕的体验
酒店是新装修好，油漆的味道还很重；客房面积小，且没有必要的空间和柜子放行李；酒店唯一可以用来晒衣服的屋顶是锁起来的。
Response from Thu nguyen- hotel manager on May 17, 2018
Thanks for your review. The room size and picture is correctly presented on expedia website that you booked, featuring no drying space such as balcony. We tried our best to provide you the drying space on our top roof which is designed for laundry but the space is run out unfortunately. Also we have also offer you a free upgradation to bigger room but you did not want to. Thanks for your understanding.

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hotel
Excellent Hotel rapport qualite prix, en impasse donc peu de bruit et tout proche de la plage
Response from Thu nguyen- hotel manager on May 17, 2018
Thanks for your reviews. It is our pleasure to host you here and hope to see you back in the future.