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Reviews of Erica Nha Trang Hotel

4 out of 5
Erica Nha Trang Hotel
17 Biet Thu Phuong Loc Tho, Nha Trang, Khanh Hoa Province

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

my hanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very great happy clean room I nice I will come back
Stayed 2 nights in Apr 2024
Response from Erica Hotel on Apr 5, 2024
Dear Ms. My Hanh,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

4/10 Poor

Vicki

Stayed 2 nights in Feb 2024
Response from Erica Hotel on Apr 2, 2024
Dear Mr. VickiThank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

4/10 Poor

Vicki

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
This is a 2 to 3 star and not 4. Towels smell and breakfast food is limited. Hallway and elevator dirty. I will not recommend as there are many bigger and newer hotel nearby.
Stayed 3 nights in Feb 2024
Response from Erica Hotel on Feb 27, 2024
Dear Mr./Ms. Vicki,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback. We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Sincerely, General Manager

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Erica Hotel on Feb 21, 2024
Dear Mr./Ms. David, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 Good

van nghi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location,staff friendly,will stay again for next trip to Nha Trang.
Stayed 4 nights in Feb 2024
Response from Erica Hotel on Mar 22, 2024
Dear Mr/Ms Van Nghi,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was lovely and clean. The reason for the bad review is we requested the front desk book us a limousine van transport to Dalat. Unfortunately the front office staff don’t speak much English and booked us something we didn’t ask for (even with our use of google translate). The reason we wanted a van to take us to our hotel in Dalat is we have quite a few bags and a small child, so didn’t want any hassle. However, we got put in a van, which took us to a bus station, where we waited in the heat with our luggage and child until we were put on a sleeper style bus to Dalat, which we are on now. I’m still unsure as to whether we will get dropped at our hotel at the other end or if we have to taxi. This is a reminder to the hotel that sometimes customers are willing to pay more for a quick hotel to hotel service, rather than a cheap option that is uncomfortable. We weren’t given any other options.
Stayed 3 nights in Jan 2024
Response from Erica Hotel on Feb 1, 2024
Dear Ms./Mr. Nicole, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Erica Hotel on Feb 1, 2024
Dear Ms/ Mr. Rob, Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

4/10 Poor

Raphaella

Disliked: Staff & service, room comfort
Disappointing
This was my 10th hotel booking in Vietnam and overall this was the only unfriendly service in all country,the staff can be quite rude,they also hold your passport during your stay which didn’t make me feel comfortable either,the premises are just ok there’s just a huge indoor window to the corridors in which whoever passes can see you,the maids enters the room without even knocking,and the breakfast is quite disappointing…
Stayed 2 nights in Oct 2023
Response from Ms Ha on Oct 17, 2023
Dear Mr/Ms Raphaella,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests.It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future. Thank you very much !

8/10 Good

Tu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful. For what you pay it is clean and a decent breakfast. Four stars due to the caulk in the bathroom areas are peeling, the room floor could have been cleaned just a little more for I prefer to be barefoot in my room. The design on the building for room 03 and 04 balcony are bad due to being able to hear all the noise from other floors waiting for the elevators or their conversation. Would I recommend or say again? Yes!!! For the price and location. Close to walk to mart, restaurants, shops and things to do and see. Staff was very friendly. Very easy to grab a taxi or cyclo out front. Maybe get thicker window balcony doors installed, recaulk your bathrooms and a different color for your room floor or wax the floors to make look and feel cleaner.
Stayed 1 night in Jul 2023
Response from General Manager. on Aug 5, 2023
Dear Mr/Ms Tu, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,

10/10 Excellent

Richard, Abbotsford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Thank you to Tien and management, I unintentionally left my passport in my hotel room. They shipped it to me at my next location, it arrived the next day at nominal cost. The rooting pool is beautiful, unfortunately the rooftop bar was closed during our stay. The beach is only a block and a half away, very convenient. My only complaint was the horrible music played throughout the hotel including the restaurant and even your hotel room, it’s on every time you return to your room as it’s on the tv which turns on automatically when you place your card in the power slot. Very annoying!
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 22, 2023
Dear Mr Richard, Thank you very much for staying at Erica Hotel and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.

8/10 Good

Huyen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is not good.
Stayed 1 night in Aug 2022
Response from Erica Hotel on Nov 21, 2022
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good conditions and clean Blackfast very good !!!!
Stayed 1 night in Oct 2019
Response from Ms.Helen on Nov 4, 2019
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards, Erica Team,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,Reasonable prices and Short distance from the beach
Stayed 2 nights in Jul 2019
Response from Erica Team on Jul 16, 2019
Dear valued guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards,

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Erica Hotel on Feb 27, 2024
Dear Mr. /Ms. Freddie,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager

8/10 Good

jeongmo

Travelled with group
Stayed 2 nights in Jan 2024
Response from Erica Hotel on Feb 1, 2024
Dear Ms./Mr. Jeongmo, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

10/10 Excellent

minho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Erica Hotel on Feb 1, 2024
Dear Ms./ Mr. Minho, Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your positive feedback. We were so happy to see that you found everything to be excellent during your recent trip to Nha Trang. Your good words are the best compliments for us, and we are really proud of them. It has been a great pleasure to have you staying with us and if it was a first time for you, I do hope we made you want to come back again! We look forward seeing you again soon! With warmest regards, General Manager.

2/10 Terrible

YURI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
위생이 문제가 많다
가족여행 숙소였는데 청소상태가 너무 더러웠고, 2박했는데 수건도 청소도 안되있었음 요청해서 수건만 받았습니다. 부모님 방에는 하수구 냄새나고 저희방에는 실외기 소리나서 여러가지로 괴로웠습니다. 조식은 무료이지만 진짜 맛없고 컵이나 식기 위생상태가 진짜 더러움. 이 호텔은 전체적으로 위생이 문제다.
Stayed 2 nights in Jan 2024
Response from Erica Hotel on Feb 1, 2024
Dear Ms./Mr. YURI,Thank you very much for staying at Erica Nha Trang Hotel and for taking the time to share your feedback.We would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business, and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Erica Nha Trang Hotel in the near future, Sincerely,General Manager

10/10 Excellent

Pao Chuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地理位置佳
離夜市不遠，附近也很熱鬧。
Stayed 2 nights in Nov 2023
Response from Erica Hotel on Jan 11, 2024
Dear Mr./Ms Pao Chuan ,Thank you for your comment. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ms Ha on Sep 13, 2023
Thank you for your review. Erica Nha Trang Hotel is always interested in hearing the comments of its guests and we are glad that you wrote to us. Your comment will motivate us to work harder and better. We hope that we will continue to receive your custom and see you again on your next holiday. Thank you very much!

10/10 Excellent

Daeho

Stayed 1 night in Dec 2022
Response from Sm on Dec 30, 2022
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Erica Hotel on Nov 21, 2022
Dear Valued Guest, Erica Hotel Nha Trang deeply appreciate your kind-hearted reviews! The hotel and our staff wish to see you again in the future. Thanks and best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Erica Team on Oct 2, 2019
Thank you so much for your feedback!