4/10 Poor
Yasmin
Travelled with partner
Jun 21, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful accommodation and surrounding area however we did not sleep a wink the one night we stayed. We had an early start due to travelling down to visit a family member in hospital. We felt misled due to where the rooms were situated (directly in front of the beer garden)
This was occupied even after the garden ‘closed’ predominately by staff members who had clocked off but were incredibly loud and smoking right outside of our window.
At breakfast we had to keep asking for someone to come outside and take our order, my partner and I felt judged and as if we were not welcome. I would make clear to anyone booking that this site is not LGBTQ friendly and to be mindful that the rooms are directly adjacent to the beer garden. We were disturbed up until around 2 am. I expressed my grievances in a polite and friendly manner, however the staff were dismissive and did not take our concerns seriously. I would not stay again and wish for someone to reach out regarding this as I made a complaint, to which no one has contacted me about.
Yasmin
Stayed 1 night in Jun 2024