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Reviews of The Ridge Hotel

3 out of 5
The Ridge Hotel
151 East Houston Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Norma, santa clarita

Disliked: Amenities
not as expected
Stayed 4 nights in May 2024
Response from The Ridge Team on May 27, 2024
Thanks for your feedback!!Regards

10/10 Excellent

Zhiguo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from -The Ridge Hotel on May 24, 2024
Thank you for your stay!

8/10 Good

MASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024
Response from The Ridge Team on May 24, 2024
thank you for your feedback!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay and the service of staff is excellent. Thank you ! My second stay. Won’t be my last
Stayed 1 night in May 2024
Response from The Ridge Team on May 23, 2024
Thank you for your stay!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get in and out with the door code and room code. Nice staff.
Stayed 7 nights in May 2024
Response from -The Ridge Hotel on May 21, 2024
Thank you for your stay!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -The Ridge Hotel on May 17, 2024
Thank you for your stay!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is in a fairly good location, very walkable to shops and restaurants as well as to public transportation. Jasmine at the front desk is very friendly and helpful. The room clean and has everything needed for a comfortable stay. There is a pub in the side street my window pointed to but the noise level was not obnoxious thanks to good noise reducing windows. The contact with the hotel was easy, online check-in made arriving quick. Another plus… no need for a key as the entrance and room doors have number locks. Overall I will stay here again…..
Stayed 2 nights in May 2024
Response from Chelsea Inn on May 14, 2024
Thank you for your feedback! Regards!

10/10 Excellent

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from The Ridge Team on May 13, 2024
Thank you for your lovely feedback!! Regards!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot with rooftop patio. Excellent location, East Village, SoHo, Chinatown, Bowery all within close walking distance. Clean place for sure.. rooms are modestly sized.
Stayed 1 night in May 2024
Response from The Ridge Team on May 11, 2024
thank you for your feedback! Regards!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed - clean, comfortable bed, great service. Room was quite small but we were barely in our room. Great value! Rooftop patio is great!
Stayed 1 night in May 2024
Response from The Ridge Team on May 11, 2024
thank you for your feedback! Regards!

8/10 Good

Puangkorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -The Ridge Hotel on Apr 30, 2024
Thank you for your stay!

2/10 Terrible

Zidong

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is soooo small and Unbelievable room service charged $35 each time!!!!
Stayed 4 nights in Apr 2024
Response from -The Ridge Hotel on Apr 30, 2024
Thank you for your stay!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem! Great property. Great location. So clean. So wonderful!!!
Stayed 1 night in Apr 2024
Response from -The Ridge Hotel on Apr 24, 2024
Thank you for your stay!

6/10 Okay

Lucy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a good location but for the price it’s very very small (nyc for you I guess) but the hotel should at least keep the rooms in better conditions to compensate. Also they won’t clean your room or give you new sheets unless you pay extra. Kinda wack no gonna lie. The staff was very cordial and very attentive. Overall not a bad service just wish they made it more worth it for people to come
Stayed 4 nights in Apr 2024
Response from -Chelsea Inn on Apr 19, 2024
Thank you for your stay!

10/10 Excellent

Beyza

Stayed 3 nights in Dec 2023
Response from -The Ridge Hotel on Apr 17, 2024
Thank you for your stay!

10/10 Excellent

Sean

Travelled with family, Business traveller
Loved the place! Wonderful view of East Houston. Would stay a week one day.
Stayed 1 night in Apr 2024
Response from The Ridge Team on Apr 13, 2024
Thank you for your stay and feedback!

4/10 Poor

Constance

Stayed 3 nights in Apr 2024
Response from -The Ridge Hotel on Apr 30, 2024
Thank you for your stay!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick, easy check in. Clean. Walkable to sights and good restaurants.
Stayed 6 nights in Mar 2024
Response from -The Ridge Hotel on Apr 5, 2024
Thank you for your stay!

8/10 Good

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. The room temperature was way too hot and you cannot control the temperature from the thermostat. The bunk bed room should have had a little shelf on the top bunk as a nightstand. Also the parking information given in the check in email is incorrect. The closest garage charges $90 a day not 45.
Stayed 2 nights in Mar 2024
Response from The Ridge Team on Mar 31, 2024
Thank you for your stay and feedback.

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money. Quiet and clean, loads of great options nearby. Would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from The Ridge Team on Mar 25, 2024
Thank you for your stay and feedback!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Ridge Team on Mar 26, 2024
THANK YOU FOR YOUR STAY!

4/10 Poor

Scott

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself is moderately fine. The drains don't drain very well so expect water to puddle up in the sink and shower. Also the climate control doesn't work so you need to rely on window AC units since the rooms get unbearably hot. During our stay we also had the fire alarm pulled at 1AM for no good reason, which normally is just an inconvenience. However, after the fire department arrived and found nothing amiss, the staff member at the front desk was unable to surpress the alarm. The fire chief repeatedly told him that it was the responsibility of whomever is attending the front desk (note that this is one of those 'virtual front-desk' locations) to have knowledge of the fire warning system. When questions were asked of him by other hotel guests, he was extremely rude and talked back to people, saying that this was not part of his job. Hotels are obviously expensive in New York, but if you are looking for anything more than a bed to sleep in with a side of rude staff members, you might want to look elsewhere.
Stayed 2 nights in Mar 2024
Response from -Ridge Hotel on Mar 24, 2024
Thank you for staying with us.

4/10 Poor

1

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were minimal amenities and we saw bed bugs.
Stayed 3 nights in Mar 2024
Response from -The Ridge Hotel on Mar 15, 2024
Thank you for staying with us.

10/10 Excellent

Joy, Walker

Stayed 7 nights in Mar 2024
Response from The Ridge Team on Apr 2, 2024
THANK YOU FOR YOUR STAY

8/10 Good

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic and everything seemed clean and well maintained. While the room’s petite dimensions and general street noise should be expected (it’s Manhattan after all), the room lock felt quite loose in the door. Other than that, we loved our stay.
Stayed 3 nights in Mar 2024
Response from The Ridge Team on Mar 12, 2024
Thank you for your stay!

8/10 Good

Fabienne

Liked: Cleanliness
Price ok Clean easy transportation but staff not always at reception desk
Stayed 2 nights in Mar 2024
Response from Thank you for staying with us. on Mar 11, 2024
Thank you for staying with us.

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is rude ! Room 101 booked through Expedia is in the lobby! Even if people whispered you hear every little noise inside the building and outside street noise. We are NOT light sleepers , we had hard time sleeping . Constant noise ! Stay away from room 101. Mostly disappointed in Expedia for endorsing. Lost my trust !
Stayed 2 nights in Mar 2024
Response from -The Ridge Hotel on Mar 8, 2024
Hi there, Sorry for any inconvenience. Thank you for your stay!

8/10 Good

ROCCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and safe. Not easy parking
Response from The Ridge Team on Mar 6, 2024
THANK YOU FOR YOUR STAY

6/10 Okay

Bernadette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Main issue was too much noise from neighbors - walls are very thin and there was an infant crying all night. Very convenient and clean, though.
Stayed 1 night in Mar 2024
Response from The Ridge Team on Mar 6, 2024
Thank you for your feedback!

4/10 Poor

Isaiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would not recommend
Stayed 1 night in Feb 2024
Response from The Ridge Team on Mar 4, 2024
Thank you for your feedback!

10/10 Excellent

Safwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from The Ridge Team on Feb 28, 2024
Thank you for your stay

6/10 Okay

Licia Leonor

Disliked: Staff & service
Stayed 9 nights in Feb 2024
Response from Ridge Hotel on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Bridgette

Stayed 1 night in Feb 2024
Response from Ridge Hotel on Feb 26, 2024
Thank you for staying with us.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and so nice with the roof top terrace.
Stayed 4 nights in Feb 2024
Response from The Ridge Team on Feb 23, 2024
Thank you for staying with us.

8/10 Good

Denise

Liked: Cleanliness
The location was perfect
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on Feb 18, 2024
Thank you for staying with us.

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. The location and service is amazing. However the AC does not work, but heating system does. I don’t know if that applies to all rooms.
Stayed 5 nights in Feb 2024
Response from -The Ridge Hotel on Feb 18, 2024
Thank you for staying with us.

8/10 Good

James

Stayed 4 nights in Feb 2024
Response from The Ridge Team on Mar 20, 2024
THANK YOU FOR YOUR STAY!

4/10 Poor

Autumn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The furniture is old and damaged. The walls are highly damaged. Ceiling is rusty. There's barely space to walk in btw the bed and the wall to the other side. We're skinny and could barely fit. The room is advertised as sound proof but you can hear everything in the hallways, from the street, the elevator, etc. Walls are super thin. Bed is hard as a rock and the blanket is thin. If you need new towels it's in the basement which means anyone could've touched them or dropped on the floor and put back. Too expensive for the room and hotel you get. Rooms were clean though.
Stayed 2 nights in Feb 2024
Response from -The Ridge Hotel on Feb 16, 2024
Thank you for staying with us.

10/10 Excellent

DJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Paint chipping in room on multiple qalls & surfaces
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on Feb 16, 2024
Thank you for staying with us.

6/10 Okay

Gemma

Fine for a short stay
Good - comfortable bed, clean, location in LES Bad - noisy (bars around are open late plus general street noise. Bring earplugs if you want to sleep before 2am), furniture is old and cheap, room is quite small but fine for a solo traveler, they do not clean the rooms A good room for a short trip when you’re not spending much time in there. Make sure you have access to email as they send all the check in info (there is no check in desk, it’s all codes/virtual)
Stayed 5 nights in Feb 2024
Response from -The Ridge Hotel on Feb 16, 2024
Thank you for staying with us.

8/10 Good

Jonathan, Los Angeles

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from -The Ridge Hotel on Feb 12, 2024
Thank you for staying with us.

6/10 Okay

Dylan Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from -The Ridge Hotel on Feb 10, 2024
Thank you for staying with us.

10/10 Excellent

Verified traveller

Lovely stay
Great location love the self check in Very clean and quiet hotel
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on Feb 9, 2024
Thank you for staying with us.

8/10 Good

Raul

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from -The Ridge Hotel on Feb 9, 2024
Thank you for staying with us.

10/10 Excellent

Aizaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from -The Ridge Hotel on Feb 9, 2024
Thank you for staying with us.

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very safe.
Stayed 1 night in Feb 2024
Response from -The Ridge Hotel on Feb 7, 2024
Thank you for your stay!

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
Room temp was hot and could not be adjusted. No Staff on premises for 3 out of the 4 days there
Stayed 3 nights in Jan 2024
Response from -The Ridge Hotel on Feb 7, 2024
Thank you for your stay!

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very much a budget hotel. Room is not much bigger than the bed. However, it would be hard to beat the price and location. Hotel is on top of the 2nd avenue subway station.
Stayed 6 nights in Jan 2024
Response from -The Ridge Hotel on Feb 7, 2024
Thank you for your stay!

10/10 Excellent

Carolyn

Liked: Amenities
This was perfect for my short solo trip to NY. Great location, close to so many good places to eat and drink
Stayed 2 nights in Jan 2024
Response from -The Ridge Hotel on Feb 4, 2024
Thank you for staying with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low Cost, Great Location and Easy Stay
It was the perfect low cost, easy stay. Will definitely be back.
Stayed 3 nights in Jan 2024
Response from The Ridge Team on Jan 29, 2024
Thank you for staying with us.