Rooftop terrace
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Reviews of The Moore

3.5 out of 5
The Moore
300 W 22nd St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 152 out of 226 reviews" "
Rating 8 - Good. 51 out of 226 reviews" "
Rating 6 - Okay. 12 out of 226 reviews" "
Rating 4 - Poor. 7 out of 226 reviews" "
Rating 2 - Terrible. 4 out of 226 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but small queen room
Stayed 2 nights in May 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top bar.
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was great and the staff was very polite and friendly. We were even fortunate enough to get an ice bucket! Make sure you ask for one when you arrive and don’t let it go. Under bed storage was handy but needed to be cleaned. Overall a very clean place. We will definitely stay there again.
Stayed 6 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Room was on the small-side, but comfortable for a few days stay. Being an interior facing room, it was very quiet
Stayed 4 nights in May 2024

10/10 Excellent

Stacy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this newly renovated hotel! It is close to the subway, neighborhood feels, good restaurants, and clean rooms. We will stay here again.
Stayed 4 nights in Feb 2024

8/10 Good

Fese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was beautiful and the staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly, cheerfull and helpful staff enhanced my stay. Thank you.
Stayed 3 nights in Apr 2024

8/10 Good

Jay

Business traveller
Disliked: Staff & service, amenities
Decent boutique hotel with basically no amenities.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Staff was friendly and helpful.
Stayed 4 nights in Feb 2024

6/10 Okay

Everett

Small room but very modern and clean.
Stayed 1 night in Apr 2024

8/10 Good

JEFFREY, Morganville

Liked: Cleanliness, staff & service
Small hotel they don’t take cash but the breakfast was good and they allow 12 o clock checkout
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small but nice and comfy.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property (and room) were a bit smaller than I expected. But I didn’t spend much time in my room, and I had all the amenities needed! The lobby was comfortable and welcoming when I had traveling partners there. I liked the coffee and pastry included and the staff was very friendly on all shifts. I would stay again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Tien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lightning is quite dark in the hallway and room!
Stayed 4 nights in Mar 2024

6/10 Okay

Mike

Business traveller
Liked: Cleanliness, staff & service
Overall I liked the hotel and the staff were great. It’s just too small for me. The room I had did not even have a chair or desk to sit on, so I could only sit on the bed. Even the night stands are small and I had to use both just to charge items and place keys, wallet, etc. The gym is not adequate either. Very small with low ceilings. The cardio equipment was nice but in a really tight area. Then there was a mix of dumbbells and some weights were just singles. Some will be fine at this hotel, it’s just not a fit for me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the desk are super nice, and I appreciate the free coffee and pastry to get my day started. Rooms were nice, small but so is everything in NY, overall clean and cute, will def will be coming back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides missing a few more outlets around the room, it was the perfect stay! Everyone at the front desk were beyond friendly and helpful. Looking forward to staying again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Phoebe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite for work trips. Clean, quiet, compact, great service, 24/7 coffee bar. DS&Durga bath products. Done and done!
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a quick stay in NY.
Stayed 1 night in Mar 2024

4/10 Poor

Sahar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was offered a hideous room with no light and very obscure view. The room is tiny, doesn’t have basic things like a fridge. I was charged extra 100$ to check in early as I was exhausted, even though they had many available rooms. Didn’t find the staff accommodating
Stayed 3 nights in Feb 2024

10/10 Excellent

EMILIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute hotel and friendly service

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hot water issue
The curb appeal of the hotel is very lacking. It basically looks shut down. Upon entering the lobby is nice but basic (reception/coffee bar combo). The hallways are narrow. The room is small but nicely appointed. First night was nice. Second morning wakeup we had no hot water! Took an uncomfoetably cold shower and mentioned it to the hotel manager Susana to.make sure she knew the boiler wasnt working. She was not only unapologetic but downright beligerent about it. This is not the person you want to manage a hotel. She offered me free coffee, but that comes with the room, so that was insulting. She acted like the cold water was the guests' fault. A simple, we are sorry would've sufficed. A few hours later, I received a message that the hotel was offering 1 glass of wine from 5 to 6pm as compensation. That is not adequate. Part of lodging isna functional bathroom and no hot water is not functional. Part of a good hotel experience is hospitality and Susana is not hospitable.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, quiet, modern, reasonably priced, clean, and great staff! One glitch…. There was no hot water from late evening until around 8:30 AM. But staff was super communicative about the problem and also gave a discount on the bill. This hotel will definitely be our place to stay from now on!
Stayed 1 night in Feb 2024

10/10 Excellent

Marisa, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Karina

Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern room, quiet area. Lovely stay!
Stayed 10 nights in Feb 2024

10/10 Excellent

Rebecca, Havre de Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, in a nice neighborhood. Easy to get anywhere by walking, subway, or uber. Would definitely stay here again. Rooms are small, but great lobby.
Stayed 4 nights in Feb 2024

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. Renovated and chic. I stayed for a business trip and the location was perfect for getting around anywhere in the city.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was terrific. Rooms a bit small but well laid out.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at The Moore!
My spouse and I had a great stay at The Moore. We had been really concerned about finding a hotel that would be quiet, and it was perfect! We didn't hear any of the city noise, or any of the other hotel guests! The staff were super friendly and helpful. Our room was well appointed, cozy, and very clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great and the front desk lady destiny was amazing and very helpful
Stayed 1 night in Jan 2024

4/10 Poor

Brooke

Stayed 2 nights in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel, friendly staff and perfect location. You can walk to Times Square from there, very easy access, nice restaurants nearby.
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cute & Cozy Hotel in the heart of Chelsea
Cute and cozy hotel in the heart of Chelsea. The hotel rooms are super tiny but beautifully designed.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tanner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in a great location. Initially picked The Moore due to its proximity to Penn Station and it exceeded expectations. Great area for visitors to the city without the overcrowding in other burrows. Definitely recommend.
Stayed 3 nights in Jan 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location in Chelsea was terrific! The area felt safe. I was disappointed no coffee machine, or mini fridge in the room. The water pressure was great, and the shower heads wonderful. The sink faucet was stylish but difficult to turn, potentially an issue for someone with hand issues or weakness. The staff was very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy clean hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathryn

Stayed 4 nights in Dec 2023

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel
Love this little hotel. Staff were wonderful. So accommodating.
Stayed 1 night in Dec 2023

2/10 Terrible

Yoonhee

Business traveller
Stayed 7 nights in Dec 2023

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Staff was kind, courteous and professional. Facility was clean and well maintained.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, super accommodating and helpful with any questions. I was really appreciative they were able to have my room ready a little earlier as I came in on a red eye that day! Wish the rooms were a bit bigger but otherwise great stay! Thank you!!
Stayed 4 nights in Dec 2023

8/10 Good

Paul

Stayed 4 nights in Dec 2023