Room, Balcony

Reviews of Pestana Park Avenue

4 out of 5
Pestana Park Avenue
23 East 39th Street, Manhattan, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 465 reviews" "
Rating 8 - Good. 97 out of 465 reviews" "
Rating 6 - Okay. 39 out of 465 reviews" "
Rating 4 - Poor. 13 out of 465 reviews" "
Rating 2 - Terrible. 7 out of 465 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

rosanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Julien Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the guys at the front door are very helpful and gentle. Miss Judith, the manager, was always doing her best to fulfill all requests with much professionalism and courtesy. The hotel is well-located, and the rooms are clean. The shower is perfect, and the soap is next level. I got an upgrade to a city view, bigger room for free! I will definitely be back! All the love from Beirut, Lebanon. Julien ELIAS.
Stayed 6 nights in May 2024
Response from Judite on May 17, 2024
Dear Mr. Julien Elias,On behalf of the entire team at Pestana Park Avenue, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Judite Operations

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was incredible and the staff were amazingly
Stayed 7 nights in May 2024
Response from Judite on May 13, 2024
Dear Simon, Thank you so much for your kind words! We're thrilled to hear that you found our location incredible and that our staff made your stay amazing. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful experience at Pestana Park Avenue!Warm regards, Judite.Operations

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a stay near grand central. Raynier who is the front desk manager is a real MVP, friendly and helpful, made sure I had a great stay!
Stayed 1 night in May 2024
Response from Judite on May 13, 2024
Dear Erik, Thank you for your fantastic review! We're delighted that you found our hotel to be a great choice for your stay near Grand Central. Raynier truly is an invaluable member of our team, and we're thrilled to hear that he made such a positive impact on your experience. Providing friendly and helpful service is our priority, and we're glad to hear that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back to Pestana Park Avenue Hotel in the future!Warm regards, Judite.Operations

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the first time in this hotel for a couple of days and i have no complains. Clean areas/ room & amazing staff, specially “Jobaldy” was his name if im not mistaken. (Curly hair name start w “JO”for sure. ) Loved it &Would stay again next time in nyc for sure. Amazing location too!
Stayed 3 nights in Apr 2024
Response from Judite. on Apr 13, 2024
Dear Francis,Thank you for choosing to stay at Pestana Park Avenue during your recent visit to New York City, and for taking the time to share your experience with us. We are delighted to hear that your stay was enjoyable and that you have no complaints.It brings us great joy to know that you found our hotel to be clean and that you received amazing service from our staff. We will be sure to pass along your kind words to Jobaldy, who will be thrilled to hear that he made a positive impression during your stay. We are proud to have team members like him who go above and beyond to ensure our guests have a memorable experience.We are also pleased that you appreciated our hotel's amazing location, which we believe adds to the overall convenience and enjoyment of your stay in New York City.Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to Pestana Park Avenue during your next visit to NYC. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,JuditeOperations ManagerPestana Park Avenue

8/10 Good

Areej

Liked: Cleanliness, staff & service, property conditions & facilities
Room was much smaller than the photos online
Stayed 1 night in Apr 2024
Response from Judite on May 19, 2024
Dear Areej,Thank you for your feedback. We’re sorry to hear that the room size did not meet your expectations based on the photos. We strive to provide an accurate representation of our rooms and apologize for any inconvenience this may have caused.We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Best regards, JuditeOperations

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but cozy room. Easy in and out. Walking distance to Grand Central and landmarks like Times Square and the Empire State Building. Great experience overall.
Stayed 1 night in Apr 2024
Response from Judite. on Apr 8, 2024
Dear Tim,Thank you for taking the time to share your feedback following your recent stay at Pestana Park Avenue Hotel. We are thrilled to hear that you had a great experience with us.We are glad to know that you found your room cozy despite its size. Creating a comfortable and welcoming atmosphere for our guests is something we prioritize, and we're pleased to hear that we succeeded in providing you with a cozy space to unwind during your stay.Our convenient location near landmarks such as Grand Central, Times Square, and the Empire State Building is indeed one of our hotel's highlights, and we're delighted that it added to the overall enjoyment of your visit. We understand the importance of easy accessibility to key attractions, and we're pleased that our location met your needs.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to Pestana Park Avenue Hotel in the future for another enjoyable stay.Warm regards,Judite.Operations ManagerPestana Park Avenue Hotel

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location to explore the city. Minutes to grand central and Bryant park metro access. Room was clean and comfortable. Staff always greeted us with a smile. Parking $40 per day right across the street (no in and out)
Stayed 5 nights in Apr 2024
Response from Judite. on Apr 8, 2024
Dear Erica,Thank you for taking the time to share your positive experience at Pestana Park Avenue Hotel. We are thrilled to hear that you had a great stay with us and that our prime location added to the convenience of exploring the city.It's wonderful to know that you found our rooms to be clean and comfortable. Providing a cozy and welcoming environment for our guests is a top priority for us, and we are delighted that we could meet your expectations in this regard.Our team takes great pride in delivering exceptional service, and we are pleased that you felt warmly greeted throughout your stay. Your kind words will be shared with our staff, as they serve as motivation to continue delivering memorable experiences for our guests.We understand the importance of convenient parking options, and we're glad to hear that you found the parking facility across the street to be satisfactory. We appreciate your feedback on this matter.Once again, thank you for choosing Pestana Park Avenue Hotel. Should your travels bring you back to the area, we look forward to welcoming you for another enjoyable stay.Warm regards,Judite. Operations ManagerPestana Park Avenue Hotel

8/10 Good

Maureen

The rooms are very small with very little space to put belongings. It’s clean but rather pod-like.
Stayed 1 night in Mar 2024
Response from Judite. on Apr 8, 2024
Dear Maureen,Thank you for taking the time to share your feedback with us regarding your recent stay at Pestana Park Avenue Hotel. We appreciate your honest assessment and apologize for any inconvenience caused by the size of our rooms.While we strive to maintain cleanliness and comfort in all our accommodations, we understand that space constraints can impact the overall experience. Your comments regarding the room size are duly noted, and we will certainly take them into consideration as we continue to enhance our offerings.We are glad to hear that you found the room to be clean, although we understand that a pod-like atmosphere may not be to everyone's preference. Please rest assured that we are continuously exploring ways to optimize space utilization while ensuring that our guests feel comfortable during their stay.Your feedback is invaluable to us as we work towards providing an exceptional experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.If there is anything further we can assist you with or if you have any additional comments, please do not hesitate to contact us directly.Warm regards,Judite. Operations ManagerPestana Park Avenue Hotel

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly nice! Awesome hotel, highly recommended.
Stayed 2 nights in Mar 2024
Response from Judite. on Mar 31, 2024
Dear Drew, Thank you for your kind words and recommendation! We're delighted to hear that you had an awesome experience at our hotel and that our staff made a positive impression on you.Ensuring our guests feel welcomed and well taken care of is always our top priority, so it's wonderful to know that our team's efforts made a difference during your stay.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Judite.Operations.Pestana Park Avenue

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were totally impressed with the staff, the cleanliness, and the woderful state of the property. Highy recommended for a stay in NY. The only issue is the rooms are on the small side.
Stayed 1 night in Mar 2024
Response from Judite. on Mar 28, 2024
Dear Robert, Thank you so much for taking the time to share your feedback with us!We're thrilled to hear that you were impressed with our staff, cleanliness, and the overall state of our property. It's always our priority to provide a pleasant and comfortable stay for our guests.Regarding your feedback about the room size, we understand that space can sometimes be a concern in New York City hotels. However, we're glad that despite this, you still found our property recommendable.We appreciate your recommendation and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Judite. Operations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great bang for your buck.
Stayed 2 nights in Mar 2024
Response from Judite on May 1, 2024
Dear Mr. David,On behalf of the entire team at Pestana Park Avenue, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, JuditeOperationsThe Team at Pestana Park Avenue

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It is ideally located for all main attractions. Staff were really friendly. The room is small but the view was amazing. We were on the 25th floor with a balcony. The free pastries in the morning and coffee and water on tap was a lovely surprise.
Stayed 7 nights in Mar 2024
Response from Judite. on Mar 27, 2024
Dear Donna,Thank you for taking the time to share your experience with us!We're thrilled to hear that you enjoyed our convenient location, friendly staff, and breathtaking views from the 25th floor balcony. It's wonderful to know that you appreciated the complimentary pastries, coffee, and water available in the morning.We hope to have the pleasure of welcoming you back to our hotel on your next visit to the area.Best regards,Judite. Operations.

10/10 Excellent

Katy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this little gem! This is a wonderful boutique hotel in a great location. Well appointed rooms that are comfortable and quite lovely. Perfect for business travel. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Judite. on Mar 25, 2024
Dear Katy,Thank you for sharing your experience at Pestana Park Avenue Hotel. We're thrilled to hear that you loved your stay and found our hotel to be a little gem in a great location. It's wonderful to know that you enjoyed our well-appointed rooms, which are designed to provide comfort and charm.We're delighted that you found our hotel to be perfect for your business travel needs. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Judite.Operations.Pestana Park Avenue Hotel

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and excellent location. Comfortable bed. Oh my very nice smell in the lobby. Fabulous staff and very professional and courteous
Stayed 7 nights in Mar 2024
Response from Judite. on Mar 19, 2024
Dear Carlos,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel.We are pleased that you found our location convenient and appreciated the tranquility of our surroundings. Providing a comfortable and restful environment for our guests is one of our top priorities, and we are thrilled to hear that you found the bed comfortable.We are also glad to hear that you enjoyed the pleasant scent in our lobby. Our team works hard to create a welcoming atmosphere for our guests, and it is always rewarding to receive positive feedback about our efforts.Your kind words about our staff are greatly appreciated. We strive to provide professional and courteous service to all our guests, and we are delighted to hear that our team met your expectations.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Best regards,Judite.Operations.

10/10 Excellent

Kai

Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Stayed 1 night in Feb 2024

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and helpful. Room was very clean. Requested a setup for my wife’s birthday and they were easy to work with and did a wonderful job
Stayed 2 nights in Feb 2024
Response from Judite, Operations. on Feb 28, 2024
Dear Mr./Mrs. Mitchell, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon. Best regards, Judite. Operations.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 4 nights in Feb 2024
Response from Judite. on Feb 25, 2024
Dear Mr./Mrs. Mary, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, Judite.Operations.

10/10 Excellent

Cheryl Wilcox

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Pestana! The location was convenient to Times Square, museums and Central Park. The hotel was clean and cozy. Staff, very friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Judite. on Feb 21, 2024
Dear Mr./Mrs. Cheryl Wilcox, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our location and team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, Judite. Operations.

10/10 Excellent

Brooke, North Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judite. on Feb 25, 2024
Dear Mr./Mrs. Brooke, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, Judite. Operations.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Lilly on Jan 26, 2024
Dear Expedia Guest,Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your rating makes us proud and serve as an incentive for continuously improving our service and striving for excellence.Best Regards,Director of Operations, Luljeta

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice rooms and big for new york, great location and very central only negative very noisy air con !!
Stayed 4 nights in Jan 2024
Response from Lilly on Jan 26, 2024
Dear Michael,Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience with us.I apologize about the noisy AC unit, your concerns brought to our attention has been shared with our Engineering team for immediate improvements. We look forward to welcome you again to Pestana Park Avenue.Best Regards,Director of Operations, Luljeta

6/10 Okay

lluis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Heater in room is crazy noisy it can’t be used
Stayed 1 night in Jan 2024
Response from Lilly on Jan 22, 2024
Dear Lluis,Dear Mr./Mrs. Leapolda, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Director of Operations, Luljeta

10/10 Excellent

Leapolda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Come Back
The front desk staff was amazing. So friendly and helpful. The bed was super comfortable and the room was clean. The coffee machine was the greatest. A fresh brewed cup every time. Excellent location.
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 22, 2024
Dear Mr./Mrs. Leapolda, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Director of Operations, Luljeta

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Keener on Jan 21, 2024
Dear Mr./Mrs. Karen, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Park Avenue

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Such a hidden germ! This is a nice little hotel with nothing to complain about and the price was also reasonable. We'll remember it for our future travels and recommend it to others without reservations. Thank you!
Stayed 3 nights in Jan 2024
Response from Dear Mr. /Mrs. Phoebe, Thank you. on Jan 17, 2024
Dear Phoebe,On behalf of the entire team at Pestana Park Avenue, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Operations, Luljeta.

10/10 Excellent

Evdokia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff is very friendly and accomodating. What I found interesting and unique for me is that there are no closets. Just hooks with hangers!
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 16, 2024
Dear Mr./Mrs. Evdokia, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Director of Operations, Luljeta,

10/10 Excellent

John, Lutherville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quality place, with extremely friendly and helpful staff, and very well maintained. The one drawback is that many of the rooms are quite small by American standards, although not so much for Europeans. However, the layout was very intelligently arranged so that all the space is efficiently Used and two people really can do just fine, particularly if they are using the room mostly to sleep. The views on rooms that have them, are quite nice, be sure to ask for a higher level room. The morning coffee/tea/bagels/croissant was Just fine, with the European espresso machine, making a quality cup of coffee. The location is extremely convenient for Midtown in all directions. We would definitely return.
Stayed 4 nights in Jan 2024
Response from Lilly on Jan 11, 2024
Dear Mr./Mrs. John, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Director Of Operations, Luljeta

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay. The staff were super friendly, and helpful. Great location if you're training into the city. Would come back in a heartbeat.
Stayed 1 night in Jan 2024
Response from Keener on Jan 9, 2024
Dear Danielle, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon. Best Regards, Operations, Luljeta

8/10 Good

sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lilly on Jan 11, 2024
Dear Sarah, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Director Of Operations, Luljeta

10/10 Excellent

jeff

Stayed 1 night in Jan 2024
Response from Keener on Jan 9, 2024
Dear Jeff, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon. Best Regards, Operations, Luljeta

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from lilly on Dec 29, 2023
Dear Diana, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon. Best Regards, Operations, Luljeta

10/10 Excellent

Molly, Temple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location: staff incredibly friendly!
Stayed 1 night in Dec 2023
Response from lilly on Dec 29, 2023
Dear Molly, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon. Best Regards,Operations, Luljeta

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lilly, on Dec 25, 2023
Dear Paige,Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience with us.It was a great pleasure for us to welcome you as our guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Operations, Luljeta

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lilly, on Dec 25, 2023
Dear Joey,Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience with us.It was a great pleasure for us to welcome you as our guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards, Operations, Luljeta

10/10 Excellent

Janine, Wyoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room, accessible to many NYC hotspots by foot. Highly recommend
Stayed 2 nights in Dec 2023
Response from Lilly on Dec 5, 2023
Dear Mr./Mrs. Janine, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards,Operations, Luljeta

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lily on Nov 22, 2023
Dear Ricardo,On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue.Best regards, Luljeta VeneskiDirector of Operations

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Keener on Dec 11, 2023
Dear Mr./Mrs. Timothy, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best Regards,Operations, Luljeta

10/10 Excellent

Renaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lily on Nov 14, 2023
Dear Renaud,On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue.Best regards, Luljeta VeneskiDirector of Operations

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lily on Nov 13, 2023
Dear Carly,On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue.Best Regards,Luljeta VeneskiDirector of Operations

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel, small rooms but fine with good pressure from the shower.
Stayed 5 nights in Oct 2023
Response from Keener on Nov 9, 2023
Dear Mr./Mrs. Richard, Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Park Avenue

8/10 Good

Audra, West Roxbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff!
Stayed 3 nights in Nov 2023
Response from Lily on Nov 12, 2023
Dear Audra,We were delighted to hear that your recent stay at Pestana Park Avenue was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Park Avenue for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Luljeta VeneskiDirector of Operations

10/10 Excellent

Cynthia

Travelled with partner
Very nicely appointed boutique hotel with an amazing staff. Bonus was the very convenient parking directly across the street at a reduced rate courtesy of Pestana Park Avenue.
Stayed 1 night in Nov 2023
Response from Keener on Nov 7, 2023
Dear Cynthia, On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue. Best Regards, Luljeta Veneski Director of Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Lilly on Oct 30, 2023
Dear Guest,We were delighted to hear that your recent stay at Pestana Park Avenue was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Park Avenue for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Luljeta Veneski Director of Operations

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and close to everything
Stayed 3 nights in Oct 2023
Response from Lily on Oct 30, 2023
Dear Richard,On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue.Best regards, Luljeta VeneskiDirector of Operations

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights in one of the superior rooms. Room was clean and comfortable. Staff was friendly. Parking was right across the street. Mid town new York is of course super walkable, can’t beat the location.
Stayed 3 nights in Oct 2023
Response from Lilly on Oct 23, 2023
Dear Erica, On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our guests' needs. We were glad to hear that we met your expectations. It was a real pleasure for us to have you as our guest, and we look forward to welcoming you again at Pestana Park Avenue.Best Regards,Luljeta Veneski, Director of Operations

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana Hotel
Great hotel. Helpful and friendly service. Very convenient location.
Stayed 2 nights in Oct 2023
Response from Lily on Oct 15, 2023
Dear Peter,Thank you for your feedback on your stay at Pestana Park Avenue. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Park Avenue, and we look forward to welcoming you again soon.Best regards, Luljeta VeneskiDirector of Operations

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lily on Oct 16, 2023
Dear Debbit,On behalf of our entire team at Pestana Park Avenue, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Park Avenue.Best regards, luljeta veneskiDirector of Operations