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Reviews of Midtown West Hotel

3 out of 5
Midtown West Hotel
303 W 30th Street, New York, NY

Reviews

6.2
Rating 10 - Excellent. 138 out of 946 reviews" "
Rating 8 - Good. 268 out of 946 reviews" "
Rating 6 - Okay. 237 out of 946 reviews" "
Rating 4 - Poor. 136 out of 946 reviews" "
Rating 2 - Terrible. 167 out of 946 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Disliked: Amenities
Good location and inexpensive. Limited services.
Stayed 1 night in May 2024

4/10 Poor

Eunsil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to penn station. other than that, it is a very small, run-down motel.
Stayed 1 night in May 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service
Disliked: Amenities
It was clean, affordable and near the Garden and Penn station. Very convenient! Rooms are small but adequate and the entryway could be more appealing. Overall a good stay and I would stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Charles

Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for. TV selections suck and attendant on the night of 4/20 didn’t care. Cozy room. Glad I pack light.
Stayed 3 nights in Apr 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing where I enjoyed my stay. The only thing I didn’t like was that the hotel did not provide breakfast.
Stayed 5 nights in Apr 2024

6/10 Okay

Gerry

Disliked: Staff & service, amenities, property conditions & facilities
First thing. Shabby block, hotel entrance uninviting. Second thing. No Elevator/lift. Maybe I missed it in the description, but all rooms are on upper floors. Carry whatever you bring upstairs. They do offer assistance on a notice at reception, but nobody offered to help. Rooms are odd shape and budget furnished. No bedside table, no chair, tiny bathroom. Noisy location. Not the hotel’s fault, but you are one block from Penn Station and Madison Square Gardens. Cars in NY are powered by their horns, apparently. At checkout. Nobody at reception, no bell or notice of absence. When someone arrived, I asked about storing luggage; “sure, just leave it in the heap there”. Zero security. I found commercial left luggage at Penn Station. When I went back to get my bags, nobody's stopped me taking my bags and leaving. Overall - I had a cheap room for one night, but I won’t be returning.
Stayed 1 night in Apr 2024

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location, location, location. Right in the heart of midtown Manhattan. Small price Small room. Great value.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Excellent location in mid town Manhattan
Stayed 5 nights in Apr 2024

6/10 Okay

James

Stayed 1 night in Apr 2024

8/10 Good

Kelli

Disliked: Property conditions & facilities
You get what you pay for. Cheap for NYC. Decent location but very small. If you are just going to crash in a bed…. It’ll due
Stayed 1 night in Apr 2024

8/10 Good

Edward, Buxton

Liked: Cleanliness, staff & service
Location is excellent and staff were helpful and welcoming. The room is very basic and small (I was in a 1 person room), but it's affordable for the area. I would stay again given value for money.
Stayed 4 nights in Mar 2024

4/10 Poor

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Stayed 1 night in Mar 2024

4/10 Poor

Claudia, MIAMI

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction going on however, they didn’t stop me from finding the hotel. The front desk was friendly and great for solo travelers.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, plenty of amenities, nice bed. Great place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Morgan

Stayed 3 nights in Mar 2024

6/10 Okay

Josh

Liked: Staff & service
Stayed there for 4 nights; many of the reviews here are fair. My experience - Pros 1. central location; right next to penn station, and madison square garden, can walk anywhere, either south to Soho, to East village, up north to time square or west to hudson river; 2. the staff was very pleasant - they won't be able to do much; but was pleasant and polite the whole time I was there; 3. better than a hostel - got your own privacy - own bedroom and bathroom; Cons - 1. noise level - it is VERY noisy from both inside and outside; the walls are paper thin, so anything next door (snoring), or people walking in the halls, you will be able to hear it; and lots of sirens, honking outside at all hours; so light sleepers beware; 2. very small - felt claustrophobic; just a single/twin bed and limited space to do much; there was a TV; the bathroom sink was so small, no room to put anything, everything like contact lenses, toothbrushes, paste, etc, must be placed on a shelf on top of the toilet (afraid of stuff falling down into the toilet while moving about); The cleanliness of the room was adequate - the floor was sticky, felt wet, but decent condition otherwise; they came in and switched out the linens and towels once without asking in the four days there. Overall, if you are planning on being out in the city for the majority of the day, don't mind the noise for a short stay, and own bed / bathroom is important for you, and know that you get what you paid for, go for it!
Stayed 4 nights in Mar 2024

2/10 Terrible

DALJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like
Stayed 1 night in Mar 2024

6/10 Okay

Rey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Wendy

Travelled with group
Liked: Amenities
If you gonna not be room often it’s good. And it’s convenient to walk around
Stayed 2 nights in Feb 2024

4/10 Poor

Katiria

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Some lady from the staff was horrible. Poor condition of the room and the bad manners from at least 2 of the staff. I was so happy with the place before I arrived, but not anymore. Ask for my check out document the lady from the staff never email it to me. Horrible service.
Stayed 2 nights in Feb 2024

8/10 Good

Musawenkosi, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 10 nights in Feb 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever
Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Handy location but several issues need addressin
Handy location but several elements need addressing. No bottled water or coffee in the communal area as advertised. No toilet tissue in the room. The desk attendant could not find any in the stores so gave us paper towels. He told us not to flush these as they could block the toilet and put in the bin. It may be the cheapest place to stay near the station but there are limits. We therefore took as much toilet tissue as we could from the restaurant we ate in that night. The manager the following morning was keen to deflect blame on to the attendant but surely the person cleaning the room should have flagged the issue in the first place. Also, the hotel should update the website if water and coffee is no longer available and not say they were pre-Covid facilities. Rather than have more repeat bathroom amenities than you would need, the first floor rooms would benefit from net curtains so the main ones did not need to be shut all the time.
Stayed 1 night in Feb 2024

10/10 Excellent

Yesabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

Claudio, LA Jolla

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location in very center and near the Madison square garden. The bathroom is quite small and it had a small sink. There was mold is the bathroom ceiling. The room smell like someone smoke on it. For the price, I think you can get a better hotel in the city…
Stayed 1 night in Feb 2024

6/10 Okay

Keith, Mississauga

Disliked: Staff & service
Midtown. Lots of options.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jeff

Stayed 1 night in Jan 2024

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was awful. I stood at the front desk for nearly 20 mins after having letting them know I needed to check in and was ignored. Multiple times I requested assistance and they looked at me like I wasn’t even there. The place itself is awful it looks like a prison and the rooms are cramped and disgusting. Mold in the showers. The TV didn’t turn off all night so I had to turn the volume all the way down and tie a scarf around my eyes just to sleep. My key card stopped working 3 hours after I received it. Terrible experience.
Stayed 1 night in Jan 2024

8/10 Good

Rodolfo

Travelled with partner
Liked: Cleanliness, amenities
Perfect location, if you are looking for a hotel just to sleep, this is just perfect, you get what you pay
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not as it was shown in the pics. Took forever to get checked in as the attendant was sleeping in the next room and did not answer phone calls. Walls were so thin that you could hear everyone on the floor.
Stayed 2 nights in Jan 2024

2/10 Terrible

Syed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a child sync in the corner you can’t even brush or shave.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony, Maryland Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

sean

Stayed 1 night in Jan 2024

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Alexis

Stayed 1 night in Dec 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute dogshit. Room was dirty, unfriendly staff, tiny bed that was hard as a rock. The only benefit was the proximity to Madison square garden, other than that my stay was terrible. Spend a little more and go to the courtyard Mariott down the street.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was a dump!
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole, Clifton park

Stayed 1 night in Dec 2023

6/10 Okay

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and helpful. The check in and check out was quick and efficient. Excellent location, close to the train station, Madison Square Garden and shopping. The hotel itself is secure and clean though a little simple. Overall it was good value for being so centrally located in the heart of New York.
Stayed 1 night in Dec 2023

2/10 Terrible

Jeanne

Stayed 1 night in Dec 2023

6/10 Okay

Allan

Liked: Cleanliness
Disliked: Staff & service
You get less than is advertised
Good price and great location. Tiny bathroom and soaps, no toilet lid or kleenex. No coffee. Decent bed but overheated room and the only chair was a metal folding chair.
Stayed 2 nights in Dec 2023

4/10 Poor

William

Stayed 1 night in Dec 2023

8/10 Good

Renaldo

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
very cold and loud. no elevators available. rooms are very small and basic
Stayed 1 night in Dec 2023

6/10 Okay

Frederick

Liked: Cleanliness
The room was small and somewhat dated but the price and location was excellent. Soundproofing was nearly non-existent, so if you're sensitive to street noise, especially in the area around Penn Station, be prepared for lots of disruption at night! Overall, it's just fine for a solo traveler or a couple.
Stayed 2 nights in Dec 2023