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Reviews of Midtown West Hotel

3 out of 5
Midtown West Hotel
303 W 30th Street, New York, NY

Reviews

6.2
Rating 10 - Excellent. 138 out of 959 reviews" "
Rating 8 - Good. 272 out of 959 reviews" "
Rating 6 - Okay. 242 out of 959 reviews" "
Rating 4 - Poor. 138 out of 959 reviews" "
Rating 2 - Terrible. 169 out of 959 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Gail

Disliked: Cleanliness, staff & service, property conditions & facilities
Small felt unsafe noisy.
Stayed 4 nights in May 2024

8/10 Good

Charlene, Boston

Liked: Cleanliness, amenities, property conditions & facilities
Booked this hotel for my long weekend mainly due to its fantastic location 1 block away from Moynihan Train Station. As a solo traveler with a lot of daytime activities, I just needed a clean, private space to lay my head. The single twin room here does the trick. Bathroom is small but has a shower (no tub in my room), was renovated, clean, and en suite. Room is small as well, with no full length mirror or closet, but there are wall hooks/hangers that I found sufficient. As a 5'1" person, I had enough space to maneuver with my luggage. Wall AC provides enough white noise to drown out most normal street sounds from where I was on the 2nd floor, but be aware that you are in a pretty central/active area. If you come from another big city as I do, it shouldn't be a surprise. Front door has an easy-to-use number lock system, so I never felt unsafe. I did have trouble tracking down staff on 2 out my 4 days there, but this could have been due to my own schedule (out at 7am, back sporadically through the day or by 9pm). Most importantly someone was available during check-in. Self check-out made it a breeze to drop my keycard and go at my convenience, no delay. This is not a luxury boutique hotel, but having stayed in my fair share of high end and low end places in NYC, I'd put this on the upper middle end for its price and location. Would gladly stay here again in the future.
Stayed 3 nights in May 2024

4/10 Poor

Rezaur, London

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This overpriced property is very basic. No elevators, hardly anyone in reception, no safe in room, no fridge / minibar, noisy air condition, dirty floors, no closet and hardly any space to put things when unpacked. Lots of families with small children who are very noisy. Unimpressed by this hotel, the room was nothing like in the pictures.
Stayed 7 nights in May 2024

8/10 Good

Alton

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Basic accommodation but it’s secure, quiet, clean and affordable. The bathroom was a bit cramped but you get used to it. We’d recommend it to travellers looking for a bed and a place to shower for a good price. Right next to Penn Station which is a huge bonus for subway travel.
Stayed 9 nights in May 2024

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
I arrived early, but the attendent would not let me check my bag so I had to carry it with me all day
Stayed 1 night in May 2024

6/10 Okay

Chris

Stayed 2 nights in May 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service
Disliked: Amenities
The gentleman at reception was courteous, helpful and patient. I spent one Saturday night in Room 403. Noise level from the street was typical of Manhattan but noise level from other guests merely closing their room door was jarring. The room itself is tiny. I wish the twin bed and pillows were more comfortable. Cleanliness is acceptable for the age of the room. You don't have much control over the room temperature if that is important to you. The stairs only bothered me because of my bad knees. The towels were very rough. It was okay for a one night stay. My advice is if you can afford it stay elsewhere.
Stayed 1 night in May 2024

6/10 Okay

phillip

Gréât location but rooms not up to expectation.
Stayed 1 night in May 2024

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Disliked: Amenities
Good location and inexpensive. Limited services.
Stayed 1 night in May 2024

4/10 Poor

Eunsil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to penn station. other than that, it is a very small, run-down motel.
Stayed 1 night in May 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service
Disliked: Amenities
It was clean, affordable and near the Garden and Penn station. Very convenient! Rooms are small but adequate and the entryway could be more appealing. Overall a good stay and I would stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Charles

Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for. TV selections suck and attendant on the night of 4/20 didn’t care. Cozy room. Glad I pack light.
Stayed 3 nights in Apr 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing where I enjoyed my stay. The only thing I didn’t like was that the hotel did not provide breakfast.
Stayed 5 nights in Apr 2024

6/10 Okay

Gerry

Disliked: Staff & service, amenities, property conditions & facilities
First thing. Shabby block, hotel entrance uninviting. Second thing. No Elevator/lift. Maybe I missed it in the description, but all rooms are on upper floors. Carry whatever you bring upstairs. They do offer assistance on a notice at reception, but nobody offered to help. Rooms are odd shape and budget furnished. No bedside table, no chair, tiny bathroom. Noisy location. Not the hotel’s fault, but you are one block from Penn Station and Madison Square Gardens. Cars in NY are powered by their horns, apparently. At checkout. Nobody at reception, no bell or notice of absence. When someone arrived, I asked about storing luggage; “sure, just leave it in the heap there”. Zero security. I found commercial left luggage at Penn Station. When I went back to get my bags, nobody's stopped me taking my bags and leaving. Overall - I had a cheap room for one night, but I won’t be returning.
Stayed 1 night in Apr 2024

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location, location, location. Right in the heart of midtown Manhattan. Small price Small room. Great value.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Excellent location in mid town Manhattan
Stayed 5 nights in Apr 2024

6/10 Okay

James

Stayed 1 night in Apr 2024

8/10 Good

Kelli

Disliked: Property conditions & facilities
You get what you pay for. Cheap for NYC. Decent location but very small. If you are just going to crash in a bed…. It’ll due
Stayed 1 night in Apr 2024

8/10 Good

Edward, Buxton

Liked: Cleanliness, staff & service
Location is excellent and staff were helpful and welcoming. The room is very basic and small (I was in a 1 person room), but it's affordable for the area. I would stay again given value for money.
Stayed 4 nights in Mar 2024

4/10 Poor

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Stayed 1 night in Mar 2024

4/10 Poor

Claudia, MIAMI

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction going on however, they didn’t stop me from finding the hotel. The front desk was friendly and great for solo travelers.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, plenty of amenities, nice bed. Great place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Morgan

Stayed 3 nights in Mar 2024

6/10 Okay

Josh

Liked: Staff & service
Stayed there for 4 nights; many of the reviews here are fair. My experience - Pros 1. central location; right next to penn station, and madison square garden, can walk anywhere, either south to Soho, to East village, up north to time square or west to hudson river; 2. the staff was very pleasant - they won't be able to do much; but was pleasant and polite the whole time I was there; 3. better than a hostel - got your own privacy - own bedroom and bathroom; Cons - 1. noise level - it is VERY noisy from both inside and outside; the walls are paper thin, so anything next door (snoring), or people walking in the halls, you will be able to hear it; and lots of sirens, honking outside at all hours; so light sleepers beware; 2. very small - felt claustrophobic; just a single/twin bed and limited space to do much; there was a TV; the bathroom sink was so small, no room to put anything, everything like contact lenses, toothbrushes, paste, etc, must be placed on a shelf on top of the toilet (afraid of stuff falling down into the toilet while moving about); The cleanliness of the room was adequate - the floor was sticky, felt wet, but decent condition otherwise; they came in and switched out the linens and towels once without asking in the four days there. Overall, if you are planning on being out in the city for the majority of the day, don't mind the noise for a short stay, and own bed / bathroom is important for you, and know that you get what you paid for, go for it!
Stayed 4 nights in Mar 2024

2/10 Terrible

DALJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like
Stayed 1 night in Mar 2024

6/10 Okay

Rey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Wendy

Travelled with group
Liked: Amenities
If you gonna not be room often it’s good. And it’s convenient to walk around
Stayed 2 nights in Feb 2024

6/10 Okay

Kim Peter Peet

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The room was good compared to the price. The location was fantastic. The level of cleanliness could have been better. There were signs of dust more than one place.
Stayed 2 nights in Feb 2024

10/10 Excellent

Fabiana

Stayed 4 nights in Feb 2024

4/10 Poor

Katiria

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Some lady from the staff was horrible. Poor condition of the room and the bad manners from at least 2 of the staff. I was so happy with the place before I arrived, but not anymore. Ask for my check out document the lady from the staff never email it to me. Horrible service.
Stayed 2 nights in Feb 2024

8/10 Good

Musawenkosi, Philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money.
Stayed 10 nights in Feb 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever
Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Handy location but several issues need addressin
Handy location but several elements need addressing. No bottled water or coffee in the communal area as advertised. No toilet tissue in the room. The desk attendant could not find any in the stores so gave us paper towels. He told us not to flush these as they could block the toilet and put in the bin. It may be the cheapest place to stay near the station but there are limits. We therefore took as much toilet tissue as we could from the restaurant we ate in that night. The manager the following morning was keen to deflect blame on to the attendant but surely the person cleaning the room should have flagged the issue in the first place. Also, the hotel should update the website if water and coffee is no longer available and not say they were pre-Covid facilities. Rather than have more repeat bathroom amenities than you would need, the first floor rooms would benefit from net curtains so the main ones did not need to be shut all the time.
Stayed 1 night in Feb 2024

10/10 Excellent

Yesabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

Claudio, LA Jolla

Travelled with partner
Disliked: Amenities, property conditions & facilities
The location in very center and near the Madison square garden. The bathroom is quite small and it had a small sink. There was mold is the bathroom ceiling. The room smell like someone smoke on it. For the price, I think you can get a better hotel in the city…
Stayed 1 night in Feb 2024

6/10 Okay

Keith, Mississauga

Disliked: Staff & service
Midtown. Lots of options.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jeff

Stayed 1 night in Jan 2024

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was awful. I stood at the front desk for nearly 20 mins after having letting them know I needed to check in and was ignored. Multiple times I requested assistance and they looked at me like I wasn’t even there. The place itself is awful it looks like a prison and the rooms are cramped and disgusting. Mold in the showers. The TV didn’t turn off all night so I had to turn the volume all the way down and tie a scarf around my eyes just to sleep. My key card stopped working 3 hours after I received it. Terrible experience.
Stayed 1 night in Jan 2024

8/10 Good

Rodolfo

Travelled with partner
Liked: Cleanliness, amenities
Perfect location, if you are looking for a hotel just to sleep, this is just perfect, you get what you pay
Stayed 1 night in Jan 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not as it was shown in the pics. Took forever to get checked in as the attendant was sleeping in the next room and did not answer phone calls. Walls were so thin that you could hear everyone on the floor.
Stayed 2 nights in Jan 2024

2/10 Terrible

Syed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a child sync in the corner you can’t even brush or shave.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony, Maryland Heights

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

sean

Stayed 1 night in Jan 2024

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Alexis

Stayed 1 night in Dec 2023