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Valentyn, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 Okay
Edgar
May 25, 2024
Disliked: Property conditions & facilities
Room had a musty odor and had insects in bathroom. Won't stay here again.
Edgar
Stayed 2 nights in May 2024
Response from Team Freehand on May 26, 2024
Edgar, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
Too noisy to get any sleep at all. We were on the 15th floor. They provided ear plugs but they didnt help. Very unfortunate.
George
Stayed 2 nights in May 2024
Response from Team Freehand on May 24, 2024
George, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
Harold, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
I thought initially that the price would be reasonable for this deal. However, it was a mistake and I would not like to go to this hotel again.
Oleg
Stayed 3 nights in May 2024
Response from Team Freehand on May 24, 2024
Oleg, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
The hotel and the staff were nice. The only problem was that our lights in the room didn’t work. We were just very busy and we didn’t call for maintenance. However, I think that the rooms should be checked before guests check in.
Karina
Stayed 3 nights in May 2024
Response from Team Freehand on May 20, 2024
Karina, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 Excellent
Emily
May 18, 2024
Emily
Stayed 3 nights in Apr 2024
Response from Team Freehand on May 19, 2024
Emily, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
Amy
Stayed 1 night in May 2024
Response from Team Freehand on May 17, 2024
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
Alexis
Stayed 1 night in May 2024
Response from Team Freehand on May 16, 2024
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 Okay
Joseph
Business traveller
May 10, 2024
Disliked: Property conditions & facilities
Felt like a dorm room. Horrible bathroom
Joseph
Stayed 2 nights in May 2024
Response from Team Freehand on May 11, 2024
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
Francesca
Stayed 3 nights in May 2024
Response from James on May 10, 2024
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York
8/10 Good
Wicky
Travelled with partner
May 8, 2024
Liked: Cleanliness, staff & service
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
Wicky
Stayed 1 night in May 2024
Response from Team Freehand on May 9, 2024
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
6/10 Okay
Gary
Travelled with partner
May 8, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
Gary
Stayed 1 night in May 2024
Response from Team Freehand on May 9, 2024
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer.
Overall great stay.
Karen
Stayed 2 nights in Apr 2024
Response from Team Freehand on May 9, 2024
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
8/10 Good
Koji
May 6, 2024
Liked: Cleanliness, staff & service
Koji
Stayed 3 nights in May 2024
Response from Team Freehand on May 9, 2024
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.
10/10 Excellent
Rachael
May 6, 2024
Liked: Property conditions & facilities
Rachael
Stayed 1 night in Apr 2024
Response from Team Freehand on May 9, 2024
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
2/10 Terrible
Alan
May 5, 2024
Alan
Stayed 1 night in Apr 2024
Response from Team Freehand on May 26, 2024
Alan, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
Margot
Stayed 2 nights in Apr 2024
Response from Team Freehand on May 6, 2024
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
6/10 Okay
Chika
Apr 30, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Chika
Stayed 3 nights in Apr 2024
Response from Team Freehand on May 2, 2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.
Great appointments, dining and cocktailing options on site.
David
Stayed 1 night in Apr 2024
Response from Team Freehand on May 2, 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Excellent
CHRISTINA
Travelled with family
Apr 28, 2024
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
CHRISTINA
Stayed 2 nights in Apr 2024
Response from Team Freehand on Apr 29, 2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Excellent
Katherine
Apr 28, 2024
Katherine
Stayed 1 night in Apr 2024
Response from Team Freehand on May 19, 2024
Katherine, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Excellent
Necati, Tampa
Apr 23, 2024
Necati
Stayed 2 nights in Apr 2024
Response from Team Freehand on May 16, 2024
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
10/10 Excellent
Sidney
Apr 23, 2024
Sidney
Stayed 2 nights in Apr 2024
Response from Team Freehand on May 16, 2024
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Andrew
Stayed 1 night in Feb 2024
Response from Team Freehand on Apr 26, 2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Alison
Stayed 3 nights in Mar 2024
Response from Team Freehand on Apr 26, 2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Good stay except
For continual
Street noise because of
Construction on 23rd street.
Next time I would
Stay facing 22nd street, much quieter
Lisa
Stayed 3 nights in Apr 2024
Response from Team Freehand on Apr 26, 2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 Okay
Chris
Travelled with partner
Apr 21, 2024
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Chris
Stayed 3 nights in Apr 2024
Response from Team Freehand on Apr 26, 2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
10/10 Excellent
Khando
Travelled with family
Apr 18, 2024
Liked: Cleanliness, staff & service
extremely tiny bathroom !!!
Khando
Stayed 5 nights in Mar 2024
Response from Team Freehand on Apr 19, 2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.
Nice hotel but barely slept from the noise on the street
Jared
Stayed 1 night in Apr 2024
Response from James on Apr 17, 2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Richard
Stayed 2 nights in Apr 2024
Response from Team Freehand on Apr 15, 2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Nickie
Stayed 1 night in Apr 2024
Response from Team Freehand on Apr 18, 2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.
6/10 Okay
Kirsten
Apr 14, 2024
Liked: Cleanliness, staff & service
Kirsten
Stayed 3 nights in Apr 2024
Response from Team Freehand on Apr 18, 2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Elisa
Stayed 1 night in Apr 2024
Response from Team Freehand on Apr 15, 2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 Okay
Jean
Apr 13, 2024
Liked: Cleanliness, staff & service, amenities
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Jean
Stayed 1 night in Apr 2024
Response from Team Freehand on Apr 15, 2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
6/10 Okay
Amir
Apr 12, 2024
Liked: Cleanliness
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray.
Street noise was extremely loud at night.
Amir
Stayed 3 nights in Apr 2024
Response from Team Freehand on Apr 15, 2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
amanda
Stayed 2 nights in Apr 2024
Response from Team Freehand on Apr 12, 2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Scott
Stayed 5 nights in Mar 2024
Response from Team Freehand on Apr 8, 2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
Jill
Stayed 2 nights in Apr 2024
Response from Team Freehand on Apr 6, 2024
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.
10/10 Excellent
Margo
Apr 5, 2024
I liked that there was a really pretty restaurant attached to the property it made things very convenient! The staff was really nice I got there early and I was able to use the downstairs bathrooms and when I left I forgot something in my room and I was able to collect it later
Margo
Stayed 1 night in Mar 2024
Response from Team Freehand on Apr 6, 2024
Margo, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.
4/10 Poor
Monique
Apr 4, 2024
Monique
Stayed 1 night in Apr 2024
Response from Team Freehand on Apr 26, 2024
Monique, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.