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Reviews of Courtyard New York Manhattan/ Midtown East

3 out of 5
Courtyard New York Manhattan/ Midtown East
866 3rd Avenue, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1138 out of 1897 reviews" "
Rating 8 - Good. 476 out of 1897 reviews" "
Rating 6 - Okay. 152 out of 1897 reviews" "
Rating 4 - Poor. 63 out of 1897 reviews" "
Rating 2 - Terrible. 68 out of 1897 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of NYC and quiet room
Stayed 2 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Clayton! We are thrilled to hear you had great stay with us! We hope to welcome you back soon!

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights, room was very clean, staff was very nice and helpful. Walking distance to Central Park, Time square, Radio City Music hall and more. Would definitely stay there again when traveling to New York City.
Stayed 3 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Linda! Our team is thrilled to hear you had a pleasant 3 night stay with us! We truly hope to have the chance to welcome you back to the hotel should you be traveling to NYC!!

8/10 Good

Keiko

Liked: Cleanliness
Elevator was not efficient. There were often a line to get onto the elevators.
Stayed 3 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Keiko, thank you for taking the time to write a review about your recent stay! We would like to sincerely apologize for the wait with the elevator during your stay with us. We hope to have the chance to welcome you back to the hotel in the future!

8/10 Good

Bagrat, West valley city

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay even with kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 12th floor of the hotel is a great spot to lounge with family and friends.
Stayed 3 nights in Apr 2024

10/10 Excellent

Pamela G

Liked: Cleanliness, staff & service, property conditions & facilities
The staff goes above and beyond, very accommodating, helpful Hospitality is 10/10
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be coming back! Greg hotel, great service
Stayed 3 nights in Apr 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and has desk staff who was very helpful. It has valet parking. It was close to subway and was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeannie, The Villages

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located and the staff are very friendly!
Stayed 3 nights in Apr 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position, well situated for subway to most areas. Rooms a little dark. We had a junior suite.Worth noting the third bed is a sofa bed rather than proper bed.
Stayed 5 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Laura! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

10/10 Excellent

Brook

Stayed 3 nights in Mar 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Brook! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff, hotel was clean and felt safe. Conveniently located with a Walgreens next door and multiple coffee/breakfast spots nearby.
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you so much for your wonderful rating Kaitlyn! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit

10/10 Excellent

Rangaswamy Chigatihalli

Travelled with family
Liked: Amenities
good location
Stayed 5 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you so much for your 5-star rating, Rangaswamy! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

8/10 Good

Renalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you for taking the time to rate our hotel, Renalyn. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

Mengyun

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Overall pretty great experience. Easy to get around and has excellent food options nearby
Response from HOTEL MANAGEMENT on Apr 13, 2024
We truly appreciate you taking the time to share your rating with us, Mengyun, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really Enjoyed our stay
Stayed 3 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you for providing such a wonderful rating, Noel! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

william

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room great view nice staff will stay again
Stayed 2 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you so much for your 5-star rating,William ! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

MARLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you so much for your 5-star rating, Marley! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Karla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Beau6
Stayed 2 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you for providing such a wonderful rating,Karla!It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Elissa A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you for providing such a wonderful rating, Elissa A! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place - staff accommodating and super helpful
Stayed 1 night in Apr 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you for providing such a wonderful rating, Magdalena It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Elisa

Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Apr 6, 2024
Thank you for sharing your experience with us, Elisa! We're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

sanjaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff
Stayed 2 nights in Feb 2024
Response from HOTEL MANAGEMENT on Apr 5, 2024
Thank you for taking the time to share your experience with us, Sanjaya. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Mar 2024
Response from HOTEL MANAGEMENT on Apr 5, 2024
Thank you for providing such a wonderful rating, Gabriela! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Lara, Pacific Palisades

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very very nice staff! Great location for our needs during our trip. Would highly recommend. The only minor suggestion for improvement is that the little 24/7 snack shop off of the lobby was sparsely stocked and had very little variety, BUT there is a Walgreens right next door (although it is not open 24 hours).
Stayed 2 nights in Apr 2024
Response from HOTEL MANAGEMENT on Apr 5, 2024
Thank you for sharing your experience with us and with your fellow travelers Lara! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this hotel. Would definitely return!!
Stayed 4 nights in Mar 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you for taking the time to share your experience with us, Lisa. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back so

8/10 Good

Editha

Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Apr 5, 2024
Thank you for taking the time to rate our hotel, Joshua. It was a pleasure to welcome you as our guest and we are thrilled to know that your experience exceeded your expectations!! We look forward to welcoming you back soon!

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect to sleep in while doing touristy things out in the city. Housekeeping did an amazing job daily. Pillows were way too soft. Our biggest complaint was the ac never went below 75. We were told because the heater was on for the hotel. Maintenance provided a fan for our stay but it was still too hot at night to sleep comfortably and didnt cool our room down. I refused to open the windows with 3 little curious running around.
Stayed 3 nights in Mar 2024
Response from HOTEL MANAGEMENT on Apr 3, 2024
Thank you for posting your feedback from your visit with us,Danielle. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

8/10 Good

jacqueline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to subway stations, area felt safe and rooms were adequately spacious.
Stayed 5 nights in Mar 2024
Response from HOTEL MANAGEMENT on Apr 13, 2024
Thank you for taking the time to rate our hotel, Jacqueline. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

8/10 Good

Connie, Midland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in mid-town is good, nearby subway station, convenient store, and restaurants. Room was clean and comfortable. During our stay, the elevators were not working well which led to excessive waiting times; and I opted to walk down 21 floors several times. Otherwise, our visit was good.
Stayed 3 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 30, 2024
Thank you for taking the time to share your experience with us, Connie. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

4/10 Poor

Carrie

Travelled with family
Disliked: Staff & service, amenities
When I booked the hotel hotel, it had free Continental breakfast, when I arrived, I was specifically told by the front desk, lady we did not have breakfast included. The potable water was filthy
Response from HOTEL MANAGEMENT on Apr 9, 2024
Thank you for taking the time to rate our property, Carrie. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience

8/10 Good

Carole, Oak Lawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location of this hotel. Away from busy Times Square but within walking distance. Subway stop across the street. Walgreens drug store next to the hotel was very convenient for snacks and other needs. I felt the hotel room and furniture was a little worn out but the room was spacious for five people.
Stayed 4 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for taking the time to rate our hotel, Carole. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern, clean and quiet.
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for sharing your experience with us Kristen! We really appreciate your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Mahalia

Stayed 1 night in Mar 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Mahalia! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you so much for the 5 out of 5-star rating, Jessica ! We are so happy to hear that you enjoyed your stay with us! We hope to have another opportunity to host you again soon.

8/10 Good

Olivia

Travelled with partner
Liked: Staff & service, amenities
nice
Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for posting your feedback from your visit with us, Olivia. We are delighted to have welcomed you as our guest, and I am grateful to see you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future

10/10 Excellent

Christine, Reston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Clean and great views of the city.
Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for providing such a wonderful rating,Christine ! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2024
Response from AFOM on Apr 22, 2024
Thank you so much for your 5-star rating, Jorge! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future

4/10 Poor

Theresa

Liked: Cleanliness
Disliked: Staff & service
Staff were nice but not easy to access the doors. Lots of scary people outside
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for taking the time to rate our property, Theresa. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating!
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for taking a moment to share your experience from your recent stay with us Walter. We are thrilled you had a pleasant stay with us! We hope to see you again the next time you return to New York City.

2/10 Terrible

Dan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
Thank you for taking the time to share your rating with us, Dan. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to New York City.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
Thank you for taking the time to share your rating with us, Justin. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

HELBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Mar 26, 2024
We truly appreciate you taking the time to share your rating with us, Helbert. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Ha, Sun Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. We arrived early in the morning and were able to do early check-in. We very much appreciated that after a long red eye flight. Location was great, walking distance to subway station. Room was good size and clean.
Stayed 4 nights in Jan 2024
Response from HOTEL MANAGEMENT on Mar 23, 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Ha. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was stoning, view unless parcial but can see a good part of the city, location very convenient, I am very satisfied, thank you.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for sharing your experience with us and with your fellow travelers,Juan! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HOTEL MANAGEMENT on Mar 19, 2024
Thank you for providing such a wonderful rating, Barbara! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a corner room and the view was amazing, room was pretty clean, we had everything we needed.The only thing we didn’t liked was the noise at night. The lady next to our room was on the phone the whole night and we heard her conversation like she was inside of our room.
Stayed 1 night in Mar 2024
Response from HOTEL MANAGEMENT on Mar 18, 2024
Thank you for your review Joyce. We are sorry to hear that we failed to meet your expectations during your recent stay. We would like to apologize for the noise/conversations you heard during the night. We hope to have the chance to welcome you back in the future for a more enjoyable stay.