Minibar, desk, iron/ironing board, free WiFi

Reviews of Avion Inn Near LGA Airport, Ascend Hotel Collection

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 269 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 108 out of 1003 reviews" "
Rating 2 - Terrible. 127 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jamil

Stayed 1 night in May 2024
Response from Hotel Manager on May 23, 2024
Dear Jamil,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 Terrible

BELLA

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is right below the flight path of jets. Its a very very noisy location given its proximity to the airport. I barely slept. If you dont mind the noise, then its ok
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise from the nearby airport. We understand that it can be disruptive to your rest. We appreciate your feedback and will continue to strive to improve our guests' experience. If you decide to stay with us again, please let us know so we can accommodate you in a quieter area of the hotel.Sincerely, Hotel Manager

2/10 Terrible

Valerie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Disgusting roaches
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear Valerie,We have taken note of your remark about the roaches issue during your stay. We are regularly taking pest control measures on our property but will check it further. Our apologies for the inconvenience. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear Deborah,Thank you for your perfect rating and kind words about our staff! We're delighted to hear that you found them very friendly. Providing excellent service is a top priority for us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Okay

Kasi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There is a $100 deposit that you get back, which is understandable, but nowhere does it say that except at the counter when you check in. This is really unfair, there should be a warning or it should be in the advertisement to book a room. I did not have the money required and was given difficulty trying to check in. They did eventually let me check in, considering how much I paid for the room in the first place, and when I was able to get the $100 I went and paid it. Hopefully I will get it back in a few days. It was quite upsetting and absolutely unreasonable that this wouldn't be anywhere else as a warning. Decent hotel, good room, surprise check-in fee awful.
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Kasi,Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the lack of prior notification regarding the deposit policy. We understand your frustration and will take steps to ensure that this information is clearly communicated to guests before they book a room. We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear Lewis,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel nice and clean. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed that the 'included breakfast' was just a bag of something? And was no longer available when we returned from the Dunkin donuts, even though it was still early. Other than that, the room was fine. Even though the area looked a little 'sketchy', there were all kinds of people walking about, and felt safe.
Stayed 1 night in May 2024
Response from Hotel Manager on May 15, 2024
Dear Karla,Thank you for sharing your experience with us. We apologize for any inconvenience regarding the breakfast offerings not meeting your expectations. We'll take your feedback into consideration to improve our services. We're pleased to hear that despite this, you found the room satisfactory and felt safe during your stay. Your safety and comfort are paramount to us, and we're glad you felt at ease despite the surrounding area. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Gladys, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and room clean and big
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 15, 2024
Dear Gladys,Thank you for your wonderful feedback. We're thrilled to hear that you found our staff friendly and welcoming and that you enjoyed the spacious and clean room during your stay. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Chin-Huei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit noisy with all the airplanes arriving
Stayed 2 nights in May 2024
Response from Hotel Manager on May 14, 2024
Dear Chin-Huei,We apologize for any inconvenience caused by noise from nearby airplane arrivals. While we strive to provide a peaceful environment for our guests, we understand that external factors, such as airport proximity, can impact your stay. We appreciate your understanding and patience, and we will continue to explore ways to mitigate noise disturbances to enhance the comfort of our guests. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a NYC resident, I had an early morning flight and wanted to be very close to the airport. This place is excellent for someone who wants to stay at a clean place close to the airport w easy transportation . They offer airport shuttles and free breakfast. While this is not the same caliber as the Peninsula, it’s efficient, clean, and friendly.
Stayed 1 night in May 2024
Response from Hotel Manager on May 14, 2024
Dear Stephanie,Thank you for your stellar rating and for choosing to stay with us! We're thrilled to hear that our hotel met your needs for proximity to the airport and provided you with a clean and efficient stay. It's great to know that you found our transportation options convenient and enjoyed our complimentary breakfast. While we may not be in the same league as luxury hotels like the Peninsula, we're committed to providing excellent service in a welcoming environment. We appreciate your kind words and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Philip R.

Travelled with family
Liked: Property conditions & facilities
Convenient location. Airport shuttle. Breakfast.
Stayed 1 night in May 2024
Response from Hotel Manager on May 12, 2024
Dear Philip R.,We're thrilled to receive a perfect 5 out of 5 rating from you! Our convenient location, airport shuttle service, and delicious breakfast are all part of our commitment to providing an excellent stay for our guests. Thank you for choosing us, and we hope to welcome you back for another wonderful experience soon!Sincerely, Hotel Manager

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Flight canceled unexpectedly Saw that it was close (1 mile away)with FREE airport shuttle Communication was excellent for transportation from the airport Upon arrival was disappointed that it was not in a walkable (to dining) neighborhood Room was clean … they need to have the AC units maintenance immediately (very musty) Bed was comfortable Bathroom clean a little mold (very small amount) No complimentary water For last minute 1 night it was good
Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Dear Michelle,Thank you for highlighting the positive aspects of our hotel, including our close proximity to the airport, free shuttle service and excellent communication. We apologize for any inconvenience regarding the lack of walkable dining options, maintenance issues with the AC units and slight mold in the bathroom. We'll address these promptly.Sincerely, Hotel Manager

4/10 Poor

Jian

Disliked: Staff & service, property conditions & facilities
The front desk is not professional at all, but shuttle is good
Stayed 1 night in May 2024
Response from Hotel Manager on May 9, 2024
Dear Jian,Thank you for sharing your feedback with us. We're pleased to hear that you found our shuttle service to be satisfactory. However, we're disappointed to learn that your experience with our front desk did not meet your expectations. We will address this issue with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Ivonne

Travelled with partner
Disliked: Amenities
Breakfast bag was terrible
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Ivonne,We apologize for the disappointing breakfast bag experience. Your feedback is valuable to us, and we will review and improve our breakfast offerings to ensure a more satisfying experience for our guests in the future. We hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

6/10 Okay

Gianni

Disliked: Amenities, property conditions & facilities
For a one night stay to sleep 6-7 hours it’s ok, convenient next to airport , don’t expect much else
Stayed 1 night in May 2024
Response from Hotel Manager on May 5, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel's location near the airport was convenient for your one-night stay. We understand that for some guests, a short stay primarily for rest may not require extensive amenities. However, if there's anything we can do to improve your experience or if you have any suggestions, please feel free to let us know. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Namkha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 4, 2024
Dear Namkha,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

prashank

Disliked: Property conditions & facilities
Good thing- they offer airport shuttle Other stuff is average. Small room, noisy. Grab and go breakfast, pretty average affordable room for NyC
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear prashank ,Thank you for sharing your feedback. We're glad you found our airport shuttle service convenient. We'll take your comments about room size, noise, and breakfast into consideration to enhance the overall experience for our guests. We appreciate your input and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Salah Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
What's up?
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Salah Ali,We regret to hear that your stay at our hotel was not satisfactory, given the 1-star rating. You should have specifically mentioned the key areas that bothered you so that we could focus on improving them. We value your feedback, and you can contact us at any time if you have any concerns. It's important to us that guests give us feedback so that we can improve. Thank you for your time. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

RENE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Dear RENE,We appreciate your positive feedback! Thank you for choosing our hotel and taking the time to share your experience. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Kayla,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

2/10 Terrible

Paula

Disliked: Cleanliness, property conditions & facilities
Never. Again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 20, 2024
Dear Paula,We sincerely regret that your experience did not meet your expectations. We strive to deliver exceptional service to all our guests, and it's clear we fell short in your case. Your feedback is invaluable to us as it helps identify areas for improvement. We would greatly appreciate the opportunity to understand more about your experience. If you could reach out to us to discuss this further, it would be most helpful in refining our services. We hope you will give us another chance to serve you better.Sincerely, Hotel Manager

8/10 Good

Dwight

Liked: Staff & service, property conditions & facilities
I wish the complimentary breakfast was better , but good stay overall ..
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Dwight, We're glad to hear you had a good overall stay. Your feedback about the breakfast is noted, and we'll strive to improve it. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Bisa

Business traveller
Disliked: Amenities
It felt very uncomfortable. A gross like feeling. It was also loud. Could hear people in room next door and in hallway. Looked like bugs and insects were killed on the wall and never cleaned off.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Bisa,We're truly sorry to hear about your uncomfortable experience during your stay. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Theresa, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Theresa,Thank you for your rating! We're glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Alethea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again. Especially for the cost. Ended up in a basement room that was tinier than the pictures. Staff were pretty disinterested and advertised parking was 10 spaces so no space when we got there.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Alethea,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that we did not meet your expectations. We will address the issues you've raised with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, tidy hotel
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Denis,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you found our hotel neat and tidy during your stay. Maintaining a clean and organized environment for our guests is a top priority, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Josh C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Josh C,Thank you for your positive rating! We're glad to hear that you had a good experience during your stay with us. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Cassian

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Dear Cassian,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Dear Dominique,Thank you for your perfect rating! We're delighted to hear that you found our staff amazing. Providing exceptional service to our guests is always our goal, and we're thrilled that we could make your stay enjoyable. We appreciate your feedback and hope to welcome you back for another amazing experience in the future!Sincerely, Hotel Manager

10/10 Excellent

joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and close to the city for a great price
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your positive feedback regarding our hotel's convenient location, situated close to both the airport and the city, all at a great price. We're delighted to hear that you found our location and pricing to be advantageous. We continuously strive to offer a convenient and affordable experience for our guests, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Timothy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Poor

Douglas

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Douglas,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Poor

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Convenient to LaGuardia airport. Provided a nutritious bag breakfast included in the price. Staff were polite and professional. They also provide a shuttle to LGA. Our room was close to the front desk and was very noisy, all night long. Shuttle to airport (3-4 minutes) was dirty with many stains on the seats. Driver was very polite and professional.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Nancy,Thank you for your feedback. We're pleased to hear that you found our location convenient and appreciated the bag breakfast and shuttle service. However, we apologize for the noise disturbance and the condition of the shuttle. Your comments will be addressed with our team to ensure improvements are made. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Kirk

Liked: Staff & service
The shuttle service does not run between noon and 4pm. However, there is a LaGuardia bus stop 5 minutes from the front door if you have a 3:30 flight like I did. Also, be aware this hotel is directly in the path of runway 22, so it can get loud when the planes are landing.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Kirk,We apologize for any inconvenience caused by the limited shuttle service hours. We appreciate you mentioning the alternative transportation option of the LaGuardia bus stop nearby, which can be helpful for guests with flights during the shuttle's non-operating hours. Additionally, we apologize for any inconvenience caused by the noise from the nearby runway. Your feedback is valuable to us, and we will use it to improve our services and facilities for our guests in the future. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Bhagvati

Travelled with family
Disliked: Staff & service, property conditions & facilities
We reached there and they did not have any parking place for our car and asked us to park where we can find at our risk.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Bhagvati,We sincerely apologize for the inconvenience you experienced with parking during your stay. It's unacceptable that we were unable to provide you with a secure parking space upon your arrival. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our parking arrangements and communication with guests regarding parking availability in the future. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely, Hotel Manager

10/10 Excellent

Cassian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly and polite. Will go back for sure.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Cassian,Thank you for your positive feedback. We're thrilled to hear that you found our room clean and our staff friendly and polite. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Ginger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a Traveler friendly establishment. If your going to NYC, make sure that the is near where you want to be. They are not user friendly.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Ginger,We sincerely apologize for any inconvenience you experienced during your stay. Our aim is to provide a welcoming and accommodating environment for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback regarding our location and user-friendliness, and we will take this into consideration as we strive to improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean..in a pinch
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Frank,Thank you for your review and for recognizing our efforts in cleanliness. We're glad we could accommodate you during your time of need. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Brandon

It wasn’t great it was just ok
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Brandon,We appreciate your feedback, and we're sorry to hear that your experience was only okay. We strive to provide exceptional service and accommodations, and we apologize if we fall short of your expectations. Your comments will help us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terrible

YAAQOB

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear YAAQOB,We apologize for the bad service you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services for future guests. If you would like to provide more details about your experience, please feel free to share them with us. We hope to have the opportunity to make it right and regain your trust in our hotel.Sincerely, Hotel Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Was able to fine the hotel Will Check out early for very early flight
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Joseph,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Kenneth, Eaton Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kenneth, Eaton Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager

8/10 Good

Nicholas

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Nicholas,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

SUDIPTO

Liked: Cleanliness, staff & service, property conditions & facilities
The property has no in-house dinning facility. Also, thereis mo room service facility available. Good part is room in which I stayed was clean.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear SUDIPTO,Thank you for your feedback on your recent stay at our hotel. We're delighted to hear that you found your room to be clean. We understand the importance of a comfortable accommodation experience. However, we acknowledge your concerns regarding the absence of in-house dining and room service facilities. We'll take your feedback into consideration as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Lilianett

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am delighted to have stayed here.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Guest,We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon for another delightful experience. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

yohana

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 14, 2024
Dear Yohana,I am grateful for your 5-star review. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. It is evident that you concur with our belief that we should offer our guests an excellent blend of comfort, convenience, amenities, and value. If your travels bring you back to this area, I hope you will come stay with us. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean and friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Mike,Thank you for your 5 out of 5 rating! We're thrilled to hear that you found our hotel to be simple, clean, and friendly. Providing a welcoming and comfortable environment for our guests is important to us, and we're glad we could meet your expectations. We appreciate your kind words and hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Aarifsa

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service, bed comfort and free breakfast was awesome
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Aarifsa,We're thrilled to receive your 5 out of 5 rating and to hear that you had an awesome experience with our shuttle service, comfortable beds, and complimentary breakfast! Providing convenience, comfort, and a delicious start to the day are all priorities for us, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

asim

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of expectations. Your insights are valuable to us, and we will use them to improve our services. If you have specific details you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out directly. We appreciate your time and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager