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Reviews of Best Western Plus Soho Hotel

2.5 out of 5
Best Western Plus Soho Hotel
88 Walker St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 142 reviews" "
Rating 8 - Good. 27 out of 142 reviews" "
Rating 6 - Okay. 3 out of 142 reviews" "
Rating 4 - Poor. 6 out of 142 reviews" "
Rating 2 - Terrible. 2 out of 142 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was excellent and clean. The staff #1.
Stayed 2 nights in Jan 2024
Response from Front Desk Associate on Apr 27, 2024
Thank you for your feedback, we truly appreciate it.

10/10 Excellent

melissa

Liked: Amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 25, 2024
Thank you for your feedback, we are happy that you enjoyed tour stay. Hope to see you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not a high maintenance traveler and city noise at all hours does not bother me.... That said, my stay (3 nights) at the BWP Soho was great!!! Very convenient location. Lobby water and coffee station! Room was spotless, staff (esp Reuben!) was above and beyond amazing. I'm a sucker for a hotel waffle maker and breakfast and theirs did not disappoint. Pro tip....take the stairs down to the breakfast room and you'll see the cleanest floor (on the C level stairwell landing) you'll ever see. I had to do a double take before stepping down because I thought it was SO SHINY I thought it was wet. Nope...just super clean.
Stayed 3 nights in Apr 2024
Response from Thomas Carpenter, General Manager on Apr 22, 2024
April 22, 20242Good Afternoon Amy,We are delighted to have your feedback and we are also glad to hear you left the hotel satisfied, thank you so much for noting Reubin by name. We are fortunate to have him on the team. Thank you again for your time and your business.

2/10 Terrible

Alex

Stayed 4 nights in Mar 2024
Response from Front Desk Associaste on Mar 28, 2024
We are sorry for your experience please reach out to us so that we may change or adjust our services to make sure this doesn't happen again.

10/10 Excellent

Jayden J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable. It’s also very convenient, close to restaurants, transportation, and shopping.
Response from Marcus Manning on Mar 4, 2024
Thank you for choosing to stay with us here at Best Western Plus Soho. Also thank you for the comliments of the of the cleanliness of the hotel. Hope to see you in the future.Best Regards,

4/10 Poor

David

Liked: Cleanliness
The room was way way too hot. Apparently a/c is not available this time of year. The windows did not open, either. Not sure I can give this one a thumbs-up.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Mar 1, 2024
Good Afternoon David, We truly apologize for not meeting the expectations we uphold. Please reach out to the hotel to share your experience with us. Best Regards,

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a must stay hotel in SoHo- Chinatown. The staff is friendly and the rooms are clean and spacious. They include a wonderful breakfast buffet with many options. Highly recommend.
Stayed 3 nights in Feb 2024
Response from Thomas Carpenter, General Manager on Feb 28, 2024
February 28, 2024Good Morning Valued Customer,Glad that you left the hotel satisfied thank you for providing feedback on our breakfast services and we are delighted to have your business and the recommendation. We hope you return soon. Best Regards,

8/10 Good

Cynthia

Travelled with partner
Staff are courteous and very helpful. There is no closet area just rack to hung your heavy jackets. Fruits for breakfast are fresh. Close to China town and Little Italy. Good area for souvenir shopping.
Stayed 3 nights in Feb 2024
Response from Marcus Manning on Feb 28, 2024
Thank you for choosing to stay here at Best Western Plus Soho. We truly appreciate your patronage. Thank you for the compliments of our staff and the breakfast. Hope to see you again.

8/10 Good

Hanh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thomas Carpenter, General Manager on Feb 27, 2024
February 27, 2024Good Afternoon Hanh,Wow, thank you so much for the rating and taking the time to leave a review, we appreciate your business and we hope that you return some time in the future.Best Regards,

8/10 Good

Sergio Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soho Nice Hotel
Nice staff welcome, and really good service of luggage storage. The restaurant staff very active, and plenty of food options. i think it is really good. Knowing that Soho is not easy at night there are many Metro lines available.
Stayed 1 night in Feb 2024
Response from Thomas Carpenter, General Manager on Feb 23, 2024
February 23, 2024Good Morning Sergio,Thank you so much for sharing your feedback about your recent experience here at the Best Western Plus, SoHo. We truly thank you for your business and we hope that you return some time in the future. Best Regards,

10/10 Excellent

Mary

Stayed 4 nights in Feb 2024
Response from Thomas Carpenter, General Manager on Feb 22, 2024
February 22, 2024Good Morning Mary,Wow thank you so much for sharing your score, we appreciate your business and the feedback.Best Regards,

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Thomas Carpenter, General Manager on Feb 22, 2024
February 22, 2024Good Morning Anthony,Thank you so much for leaving the property a review score, we appreciate your business and your feedback and we hope you return some time in the future. Best Regards,

10/10 Excellent

Sebastian

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk Team on Feb 10, 2024
thank you for your feedback

8/10 Good

Sabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place located what seems to be Chinatown. Very convenient, amazing staff and clean room!
Response from Front Desk Team on Feb 5, 2024
Thank you for the fantastic feedback. We appreciate your thoughts on our service.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Place
The hotel is in a good location, near subway and 7-11. It's a pretty quiet street but a close walk is lots of nightlife and restaurants. It's pet friendly, has a comfy bed, great water pressure in the shower, fantastic free breakfast with bacon and eggs and nice front desk people. Great place.
Stayed 1 night in Jan 2024
Response from Front Desk Team on Feb 5, 2024
Thank you for the fantastic feedback. We appreciate your thoughts on our service.

8/10 Good

Taleah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice room was clean no parking
Stayed 1 night in Jan 2024
Response from Thomas Carpenter, General Manager on Jan 29, 2024
January 29, 2024Good Morning Taleah,Short and sweet, glad that you found our rooms to be clean and you were satisfied with our friendly staff. Thank you for your business and the feedback. Best Regards,

10/10 Excellent

NIKOTA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The breakfast was very good and well maintained. The staff was friendly and helpful. There is no parking but ride share etc was readily available. Overall i was very pleased and would stay here again.
Stayed 1 night in Jan 2024
Response from Thomas Carpenter, General Manager on Jan 29, 2024
January 29, 2024Good Morning Nikota,Thank you so much for mentioning our friendly staff, breakfast variety and the clean rooms. We truly appreciate your business and hope for a soon return.Best Regards,

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2024
Response from Thomas Carpenter, General Manager on Jan 25, 2024
January 25, 2024Good Morning Jeffrey,We truly appreciate your business and we are delighted that you had a good experience, thank you for sharing your insight with team. Best Regards,

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Felt so nice and was such a relaxing stay. Beautiful room
Response from Marcus on Jan 22, 2024
Thank you for choosing to stay with us Kristi, here at Best Western Plus Soho. We truly appreciate your patronage and positive feedback about the room and your overall experience. Hope to see you again in the future

10/10 Excellent

Jose Diaz, Williamsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, everybody staff super friendly and helpful
Stayed 6 nights in Jan 2024
Response from Marcus on Jan 22, 2024
Thank you for choosing to stay with us Jose, here at Best Western Plus Soho. We truly appreciate your patronage and positive feedback. We will share feedback with the staff. Hope to see you again in the future

10/10 Excellent

deyva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Room is so clean it seems brand new and it is also stylish though small. The staff are attentive and nice. Off to breakfast now
Stayed 1 night in Jan 2024
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

yuniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Very cute. The hotel staff is very professional and helpful. Great experience. I would stay here again and recommended to everyone.
Stayed 1 night in Jan 2024
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Thomas Carpenter, General Manager on Jan 25, 2024
January 25, 2024Good Morning Charles,Thank you so much for your visit to the Best Western Plus, SoHo, we appreciate your business and the review, safe travels. Best Regards,

8/10 Good

OVIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.

10/10 Excellent

Hsi-Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in on 12/28/23 at 5:30 pm, the front desk rep Eugene was very cordial and helpful. He offered us water bottles and help with the sofa bed. This leaves me good impression of the hotel. The breakfast was good, too.
Stayed 1 night in Dec 2023
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.

10/10 Excellent

Ivan Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ray on Jan 19, 2024
Dear Valued Guest, Thank you for leaving us a review, it's a pleasure to hear that your stay was worthwhile.

10/10 Excellent

Taejonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ray on Jan 19, 2024
Dear Valued Guest, Thank you for leaving us a review, it's a pleasure to hear that your stay was worthwhile.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall just a really wonderful stay! From the second we walked in the front desk staff was so friendly and was able to accommodate an early check in. The breakfast in the morning had a nice variety and the location couldn't be beat. Loved the accessibility to the subway station to get to all the attractions. The surrounding areas were nice with the accessibility to China Town and Little Italy! The room was small (knew it would be when booking) but very clean. Would definitely stay again!
Stayed 2 nights in Dec 2023
Response from Ray on Jan 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Thomas Carpenter, General Manager on Jan 19, 2024
January 19, 2024Good Afternoon William,Glad to hear you enjoyed your stay and again thank you so much for your business. Best Regards,

10/10 Excellent

hung ping

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Thomas Carpenter, General Manager on Jan 19, 2024
January 19, 2024Good Afternoon Ping,Glad you enjoyed your visit here at the Best Western Plus, SoHo, and we are delighted with the score you provided us. Thank you again for your business and safe travels.Best Regards,

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience, fast check-in, the staff was so kind and the rooms were so clean (every day they clean your room). The breakfast is pretty convenient with different options, and the location is super near the subway. I'll definitely come back!
Stayed 7 nights in Dec 2023
Response from Thomas Carpenter, General Manager on Jan 19, 2024
January 19, 2024Good Afternoon Tatiana,Thank you so much for your feedback and we also appreciated the other review you left as well. We thank you for your business and we hope to see you soon.Best Regards,

8/10 Good

yvette, NYC

Stayed 1 night in Nov 2023
Response from Ray on Jan 19, 2024
Dear Valued Guest, Thank you for leaving us a review, it's a pleasure to hear that your stay was worthwhile.

4/10 Poor

Laurence

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Couldn't get the Fan or the Heat to work. So we had to crack the window. Other than that we had a good stay.
Stayed 1 night in Nov 2023
Response from MARCUS on Nov 25, 2023
Thank you for choosing to stay with us here at BWP Soho. Our apologies for the inconvenience that our heating system may have caused you. Hopefully, you decide to give a second chance in the future.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little gem of a hotel. Staff are very friendly and rooms are clean.
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 22, 2023
Thank you for your feedback, we really appreciate it

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kaina Marte, Operations Supervisor on Nov 20, 2023
I would like to express my gratitude for taking the time to complete the guest satisfaction survey. Your perfect 10 scores are greatly appreciated and we are thrilled to hear that our team's hard work has not gone unnoticed. We strive to ensure that all our guests feel valued and have a fantastic experience.The Best Western Plus SoHo team is delighted to have had the pleasure of serving you. We hope to welcome you back to the New York area soon and remind you that you will always be our guest.Thank you for choosing our hotel and we look forward to seeing you again soon.

8/10 Good

Meow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and decent breakfast
Stayed 8 nights in Oct 2023
Response from Thomas Carpenter, General Manager on Nov 7, 2023
November 07, 2023Good Afternoon Valued Guests,Thank you for noting our breakfast services and happy you were satisfied with the hotels location. We thank you for your business and we hope you return soon.Best Regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service. Cute clean room. Great TV! Street noise is audible-but it didn’t bother me
Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 6, 2023
thank you so much for your feedback

10/10 Excellent

Chantelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, room was good sized and clean and it is a handy location for exploring southern Manhattan.
Stayed 4 nights in Oct 2023
Response from Front Desk Team on Oct 31, 2023
Thank you so much for your feedback

8/10 Good

JEAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Fantastic location! Great room. Need a better coffee in the morning. Will be back!
Stayed 4 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your feedback

10/10 Excellent

Bukola

Stayed 4 nights in Oct 2023
Response from Kaina Marte, Front Office Supervisor on Nov 5, 2023
I would like to take this opportunity to offer my sincere appreciation for taking the time to provide us with your feedback.On behalf of the entire Best Western Plus SoHo team, it was a pleasure to serve you. We look forward to doing so again when your travels bring you back to the New York area and as always “Be our Guest”.Thank you for choosing our Best Western Plus SoHo. We hope to see you soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 10, 2023
Thank you so much for your feedback as it is very important to us.

10/10 Excellent

Turkessa, bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Front Desk Team on Oct 9, 2023
Thank you so much for your feedback as we appreciate it so much.

10/10 Excellent

Tomasz

Stayed 1 night in Sep 2023
Response from Front Desk Team on Oct 7, 2023
Thank you for your feedback, we really appreciate it

10/10 Excellent

Natascia

Liked: Cleanliness, staff & service, property conditions & facilities
Sasha, the front desk clerk, is amazing
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 4, 2023
thank you so much for your feedback

10/10 Excellent

Gene

Business traveller
Amal hotel near the court house major chain that you can trust the quality. Small box room hotel but it works. A lot of food /eating destinations 2 blocks away Think Asian -Chinese
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 2, 2023
Thank you for your feedback

10/10 Excellent

Santi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location in NYC. I also appreciate free breakfast with the price
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 1, 2023
Thank you for your feedback we really appreciate it.

2/10 Terrible

in hye

Stayed 2 nights in Sep 2023
Response from Front Desk Team on Oct 17, 2023
Thank you for your feedback, we really appreciate it.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond amazing and helpful!! They made traveling so much more enjoyable!!!
Stayed 3 nights in Sep 2023
Response from Front Desk Team on Sep 22, 2023
Thank you for your feedback we really appreciate it.

10/10 Excellent

Dolev

Stayed 3 nights in Sep 2023
Response from Front Desk Team on Sep 19, 2023
thank you so much for your feedback