Studio, 2 Queen Beds, Non Smoking

Reviews of Extended Stay America Suites Shelton Fairfield County

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 314 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 169 out of 1003 reviews" "
Rating 4 - Poor. 129 out of 1003 reviews" "
Rating 2 - Terrible. 120 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, spacious and the staff was very nice and helpful.
Stayed 1 night in May 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Greetings my fellow reviewers I would like to say my review at the extended stay in Shelton. Let’s just say I’m not extending my stay. I was pretty upset that the breakfast set up was not much of a set up. It was pretty disappointing. I come to these hotels to write reviews on the breakfast, and there’s not much of a review here because there was not much of a breakfast showdown…. Furthermore I am searching for my next stay keep your eyes wide open for my next review for I am comical and hilarious. Feel free to follow my reviews on my next hotel stay.
Stayed 1 night in May 2024
Response from Hotel Management on May 21, 2024
Dear Melissa, Thank you for sharing your feedback. We apologize for the disappointment you experienced with our breakfast offerings. We understand the importance of a good breakfast and regret not meeting your expectations. Your valuable comments will be shared with our team to improve our services. We appreciate your candid review and hope you consider giving us another chance. Safe travels!Sincerely,Hotel Management

10/10 Excellent

Jason

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is top notch.
Stayed 1 night in May 2024
Response from Hotel Management on May 21, 2024
Dear Jason, Thank you for your kind words about the staff at Extended Stay America. We are delighted they made a positive impression on your stay. We will share your comments and let them know our esteemed guests recognize their efforts. We look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a lot of hair in the tub and shower curtain was dirty. No i e machine, no cups in room no coffee maker in room. Very minimal for tbe price.
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Karen, We are grateful for your feedback and apologize for the cleanliness issues and the lack of amenities that you desired. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet all of your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

6/10 Okay

Churika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mariliz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Gerard

Travelled with partner
Liked: Amenities
It was very easy and no problem to make the Booking
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 25, 2024
Dear Gerard, Thank you for your kind review. We're delighted to read that you had a seamless booking experience with us. Providing easy and hassle-free reservations is important to us, and we're glad that you found the process seamless. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

8/10 Good

Angela

Liked: Staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

SADAKKDULLA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness should be priority
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear SADAKKDULLA, Thank you for sharing your review about your recent visit to our hotel. We understand the importance of cleanliness and strive to maintain high standards throughout our establishment. We regret if we fell short. We appreciate your feedback, which helps us continuously improve our services to ensure a pleasant experience for all our guests. We hope we can make a much better impression on a future stay.Sincerely,Hotel Management

10/10 Excellent

Dia

Stayed 1 night in Apr 2024

2/10 Terrible

Curtis

Liked: Property conditions & facilities
Very dirty hallways
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Curtis, Thank you for choosing us. We value your observations and apologize for any inconvenience caused by the hallway's cleanliness. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our housekeeping teams to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more television channels
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Kevin, Thank you for choosing Extended Stay America. We apologize for the TV channels not meeting your expectations. Rest assured, we're actively reviewing our television channel offerings to meet our guests' preferences better. Thank you for bringing this to our attention, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Gerard

Liked: Cleanliness
Cool
Stayed 2 nights in Mar 2024

10/10 Excellent

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay again everything was near walking distance
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Lara, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. We are glad that you appreciated our convenient location. Thank you for being our guest, and we hope to have you return soon.Sincerely,Hotel Management

2/10 Terrible

Ian

Stayed 1 night in Mar 2024

4/10 Poor

Jeff

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It had a kitchenette, but i had to go down to the front desk and borrow, pots, pants, plates , utensils etc. everything. there was nothing in the room. The room smelled like smoke even after they cleaned it 2x, the top of the frig was dirty, had crumbs and hair on top, TV remote was broken, there was no breakfast in the morning, the property was terrible looking, trash all over, there was a screen from on of the rooms on the ground, one of the light fixtures was broken and had capped live wires exposed outside. There was always an employees beat up car parked by the front door most days. I will never stay there again. Oh i was told that I would not get a refund if i checked out early because i booked it via Expedia, the next day I checked out and they gave me a credit with no questions.
Stayed 6 nights in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Jeff, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing each concern you mentioned with our team to ensure improvements are made promptly. Rest assured, cleanliness and room amenities are top priorities, and we're working diligently to rectify the issues you encountered. Additionally, we have addressed the parking situation and are taking steps to enhance the overall appearance of the property. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Samir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Amenities
Great place to rest
Stayed 1 night in Mar 2024

6/10 Okay

kevin

Disliked: Cleanliness, property conditions & facilities
Halls and grounds are filthy. Pictures online portray much larger rooms than actually there
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Dear Kevin, We apologize for your disappointment with the hallways and grounds. While we strive to represent our rooms online accurately, we understand your frustration. Our team continuously works to maintain cleanliness and ensure guest satisfaction. Your feedback is valuable to us as we aim to improve our services. We appreciate your understanding and hope you'll give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

6/10 Okay

Erika

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No remote and heat or cold didn't work .
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 5, 2024
Dear Erika, We apologize for the inconvenience you experienced with the lack of a remote and your room's heating/cooling system. Your comfort is our priority, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will address these issues promptly with our maintenance team to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. Sincerely,Hotel Management

10/10 Excellent

Gerard

Great place to stay I been going for the last 2 months
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Gerard, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

6/10 Okay

Jerry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Surya

Liked: Cleanliness, staff & service, property conditions & facilities
Just for stay its not bad. Should have zero expectations on Breakfast while staying here.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Surya, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

6/10 Okay

Olvia

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very accommodating and friendly. Rooms were very clean. I enjoyed my stay!
Stayed 1 night in Feb 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Erika

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

JAYSON

Liked: Cleanliness, staff & service
Was a okay stay besides ppl in the stairwell laying on the floor, bad odor in halls.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear JAYSON, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and were pleased with the staff and clean rooms. However, we hope you will accept our apologies for the inconvenience caused with the smell in the common areas of the hotel and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Feb 2024

4/10 Poor

Cesar

Stayed 1 night in Jan 2024

10/10 Excellent

Louis

Liked: Cleanliness, amenities, property conditions & facilities
If was a good value
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear Louis, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and complementary features such as hotel prices make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely, Hotel Management

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2024

4/10 Poor

lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The exterior of this property was inviting and attractive. The front desk young man was professional and friendly. The hotel itself was creepy, dingy, and very outdated. The room was the same, dingy and outdated. The carpet was old and worn. The bathroom didn’t appear to be clean or sterile. Although we didn’t use the kitchen area, it too was old and worn. My daughter beggged to leave because she was so grossed out by it. Fortunately we only needed a place to sleep and were able to leave in the morning. The site said free breakfast which was coffee, granola bars and packaged muffins. We would never stay here or stay in this chain again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear lauren, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

6/10 Okay

Sakona

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Melquan

Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean safe staff is great
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Paul, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Very clean rooms, safe and comfortable
Stayed 1 night in Dec 2023

8/10 Good

Dekwan

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Saugata

Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast was available
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Dear Saugata, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice!!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 10, 2024
Dear Terra, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

2/10 Terrible

joe

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shaquita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Pauline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lisa, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Situated up on a hill away from highway and noise is minimal. Exit off the Rte 8 highway is directly across from the hotel, making it very convenient. There is no restaurant on site, but there are many within about a mile and two grocery stores. Also stores are on this road (Bridgeport Ave). Front desk is very responsive to questions and needs.
Stayed 1 night in Dec 2023