All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Nicole, front desk agent on May 14, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad you enjoyed your stay! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
Very nice facility. Only stayed one nite. Food very reasonable
Grace
Stayed 1 night in May 2024
Response from Nicole, front desk agent on May 13, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and hope you have a great week!
Response from Nicole, front desk agent on May 13, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and hope you have a great week!
Response from Nicole, front desk agent on May 7, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! I will be sure to let the staff know to keep up their good work! We hope you were able to check out the restaurant for dinner and complimentary breakfast! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week ahead!
Response from Nicole, front desk agent on May 7, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us! I hope that you were able to check out the restaurant for dinner and complimentary breakfast! :) We hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week ahead!
2/10 Terrible
Michael, Gansevoort
Travelled with family
May 5, 2024
Disliked: Amenities
Michael
Stayed 1 night in May 2024
Response from Nicole, front desk agent on May 6, 2024
Thank you for taking the time to complete our survey. We appreciate your feedback! I am sorry to hear you feel this way about the property. Unfortunately without any details on your stay, I will not be of much help. ): We hope that you may reconsider staying with us in the future so we can try and provide you with an excellent stay. Until then, we wish you safe travels!
Clean, spacious room, comfortable bed and couch, friendly staff! Definitely will stay again
Zsuzsanna
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on May 1, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback and will use it to further our guest's experience on the property. We are so glad to hear you had a great time with us! I hope you were able to check out the on site bar/restaurant for dinner and complimentary breakfast! I will be sure to tell the staff to keep up the good work! We hope to see you again in the future, until then, we wish you safe travels and we hope you ave a great week! :)
Response from Nicole, front desk agent on Apr 26, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We will use your feedback to further support the enjoyment of our guests. We are so glad to hear that you enjoyed the property and everything was up to standard. :) We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great weekend!
10/10 Excellent
Venkat
Apr 8, 2024
Venkat
Stayed 1 night in Apr 2024
Response from Nicole, front desk agent on May 1, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further our guest's experience with us! We are so glad that you enjoyed your stay with us and we can look forward to your return! I will be sure to let the staff know that they are doing a wonderful job. We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
6/10 Okay
Erin
Apr 7, 2024
Building needs a bit of upkeep and deep cleaning. Staff is courteous and helpful.
Erin
Stayed 2 nights in Apr 2024
Response from Nicole, front desk agent on Apr 15, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We are so glad to hear that the staff was great and helpful! I will be sure to tell them to keep up the good work! I can assure you also that we are constantly working to update and remodel something on this property. We are trying to make it more sleek and modern! Slowly but surely it is coming along, thank you for the input! We take our guests' reviews very seriously so we can provide great stays for everyone! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
Response from Nicole, front desk agent on Apr 1, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything was up to standard. :) I will be sure to let the staff know to keep up their good work! We thank you for your kind review and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week!
Loved our stay here! Our room was big, the bed was super comfy. This hotel is super clean. My husband and I will definitely be staying here again. Oh they also have great breakfast!!!!!! Enjoy.
Mayra
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on Apr 1, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and everything was up to standard. :) We take cleanliness, safety and security very seriously at the hotel. I will be sure to let the staff know to keep up the good work! Thank you for you kind review and we hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
6/10 Okay
Randy, LANGLEY
Travelled with family
Mar 27, 2024
We stayed 5 days and didn’t have our room cleaned once even though they said every 3 days. Other than that place fine
Randy
Stayed 7 nights in Mar 2024
Response from Nicole, front desk agent on Mar 28, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am glad to hear that you enjoyed your stay even with the mishap in housekeeping. ): We are trying to get back to full service daily once we have enough staff. :) You are correct, it is only every 3rd day of stay right now with the opportunity to get new items daily just not full service. They normally are set up upon check in and we do take cleanliness very seriously on property, so I apologize, it must have slipped right by the desk agents. ): We are very sorry for the inconvenience. We hope that you may return to us in the future so we can provide you with an excellent stay! Until then, we wish you safe travels and we hope you have a great weekend!
The Burrstone Inn was in a convenient location for our needs, being near Utica University. The building itself is starting to show it's age a bit and the breakfast choices could be expanded with a little more variety, such as fruit. That being said, the staff is friendly and attentive and it is clean.
Jim
Stayed 2 nights in Mar 2024
Response from Nicole, front desk agent on Mar 28, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support our guests' enjoyment! I am so glad to hear that you had a great stay with us! I am glad the staff were all helpful and attentive. I will be sure to let them know to keep up their good work. :) We appreciate your patience and understanding with us while we work on renovating the property inside and out. We have a lot of ideas and a lot of cool things happening to the hotel this year we just have to have the right timing. :) I will bring the breakfast issues to the attention of the restaurant manager, as I am sure she can think of something to expand those options for the continental. :) We hope that you may return to us in the future when everything is freshly updated and renovated! Until then, we wish you safe travels and we hope you have a great weekend!
Response from Nicole, front desk agent on Mar 27, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay on the property. We hope that we my have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a great week!
8/10 Good
Yan
Travelled with family
Mar 24, 2024
Liked: Cleanliness, amenities
Great
Yan
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on Mar 25, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us and everything went smooth! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
This was our 2nd stay at this property. We enjoy eating at the restaurant on site, and the rooms are always clean and comfortable.
Martha
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on Mar 25, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us and everything went smooth. :) We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
Easy to find, very clean, parking was very convenient, nice to have breakfast included in our stay, My only negative comment would be the room did not appear to be sound proof as voices in hallway passed 11:00 and doors closingclosing
Mary Kay
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on Mar 25, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that you may return in the future for another excellent stay! Until then, we wish you safe travels and hope you have a great week!
Response from Nicole, front desk agent on Mar 19, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future for another great stay! Until then, we wish you safe travels and we hope you have a great week!
We were only there for one night but the room was very clean and comfortable. The breakfast options were great as well.
Anne
Stayed 1 night in Mar 2024
Response from Nicole, front desk agent on Mar 19, 2024
Thank you for taking the time to complete our survey! We appreciate your feedback and will use it to further support our guests' happiness on property. :) We are so glad that you had a great stay and were able to enjoy complimentary breakfast! I will be sure to let the staff know to keep up their hard work! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a great week!
Response from Nicole, front desk agent on Mar 5, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! Glad we could host you! :) We hope to see you again in the future in order for us to provide with another great stay! Until then, we wish you safe travels and we hope you have a great week!
Stayed for one night due to the hotel being close to my testing area and it was clean, quiet, and convenient! I would Highly recommend
Alexis
Stayed 1 night in Feb 2024
Response from Nicole, front desk agent on Mar 4, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! I will be sure to let the staff know that they are doing a wonderful job and to keep up the good work! :) We hope you got to enjoy all the hotel has to offer, like breakfast and the bar/restaurant! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
Response from Nicole, front desk agent on Mar 4, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We will use your feedback to further support the enjoyment of our guests! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a great week!
10/10 Excellent
Natalie
Feb 24, 2024
Natalie
Stayed 1 night in Feb 2024
Response from Nicole, front desk agent on Mar 25, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a great week!
The Inn was very clean, particular notice of snap off shower curtain for cleaning, grab bars, soaps etc and trash liners appreciated. The only negative was extraordinary heat coming
denise
Stayed 1 night in Feb 2024
Response from Nicole, front desk agent on Feb 23, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests! I am glad to hear that you enjoyed your stay with us on the property. :) I will be sure to let the staff know to keep up the good work! I will also have maintenance check in to the room and make sure the heater is in working condition. We hope to see you again in the future, until then we wish you safe travels and we hope you have a great weekend!
Response from Nicole, front desk agent on Feb 16, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay on the property! We hope you were able to stop in to The Beer Garden while here with us! We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope that you have a great weekend!
Easy check in and check out. The room was very clean. Having a separate bar area was very nice as well. Would definitely stay again.
Edward
Stayed 1 night in Feb 2024
Response from Nicole, front desk agent on Feb 16, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us on the property and the staff was great! We are also glad you got to enjoy The Beer Garden while you were here. :) We hope that we may see you again in the future to provide you with another excellent stay! Until then, we wish you safe travels and we hope that you have a great weekend!
Response from Nicole, front desk agent on Feb 9, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use your feedback to further support the enjoyment of our guests. I am so glad that you enjoyed your stay with us and had a great time! We hope to see you again in the future, and until then, we wish you safe travels and we hope you have a great weekend!
Response from Nicole, front desk agent on Feb 7, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We will use this feedback to further support the enjoyment of our guests! We are so glad to hear that you enjoyed your stay with us on the property! I will be sure to let the staff know that they are doing a great job. Thank you for choosing The Burrstone Inn and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a great week and weekend!
Response from Nicole, front desk agent on Jan 29, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope to see you again in the future! Until then, we wish you safe travels and we hope you have a happy and healthy new year! :)
8/10 Good
Paul
Jan 27, 2024
Liked: Cleanliness, staff & service, room comfort
Paul
Stayed 1 night in Jan 2024
Response from Nicole, front desk agent on Jan 29, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future. :) Until then we wish you a happy and healthy new year! :)
Decent property and room was clean and bed comfy! Only problem I had was body wash in shower empty. Overall pretty good
kimberly
Stayed 1 night in Jan 2024
Response from Nicole, front desk agent on Jan 23, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that most everything went well with your stay! I am sorry about the body wash being empty, I will have housekeeping replace this if it has not been done already. :) Thank you for your feedback! We use it to further support our guests and staff on property. :) We hope to see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope that you have a happy and healthy new year! :)
Response from Nicole, front desk agent on Jan 16, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! I am so glad to hear that you enjoyed your stay with us on the property! We are so glad we were able to host you and we hope to see you again in the future! Until then, we wish you safe travels and we hope that you have a happy and healthy new year! :)
8/10 Good
Robert
Jan 12, 2024
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Dec 2023
Response from Nicole, front desk agent on Jan 12, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear you enjoyed your stay with us! We are glad we could host you! We hope that we may see you again in the future to offer you another great stay! Until then, we wish you safe travels and hope you have a happy and healthy new year!
6/10 Okay
Brian
Jan 7, 2024
Brian
Stayed 2 nights in Jan 2024
Response from Nicole, front desk agent on Jan 8, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad to hear you enjoyed your stay with us. We hope that we have an opportunity to host you in the future. :) Until then, we wish you safe travels and we hope you enjoy the new year!
Response from Nicole, front desk agent on Jan 8, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a happy new year!
Response from Nicole, front desk agent on Jan 8, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may have the opportunity to host you again in the future! Until then, we wish you safe travels and hope you have a happy new year!
8/10 Good
Timothy
Dec 30, 2023
Timothy
Stayed 1 night in Dec 2023
Response from Nicole, front desk agent on Jan 2, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and hope you have a safe and happy new year!
Response from Nicole, front desk agent on Jan 2, 2024
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have a safe and happy new year! :)
Three night stay. No room servicing during the stay. Same towels and ran out of TP and coffee of course. Nice hotel with staff off one day for Xmas but on the next day most of hotel got cleaned but our room was not serviced once.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Nicole, front desk agent on Dec 28, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! Please allow me to explain how housekeeping services work on property, since this should always be explained upon check in and I am terribly sorry this wasn't told to you. ): Our staff does not clean every day, only every third day of stay will you receive a full service of your room. Other than that, guests should be given housekeeping tags that are placed on the outside of the doors to let housekeeping know you need new items. :) We appreciate your patience and understanding with us while we work on new housekeeping strategies for all our guests and staff. :) Thank you again for the kind review and letting us know what is going on. We hope that we will see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have a happy New Year! :)
Response from Nicole, front desk agent on Dec 26, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future in order to provide you with another excellent stay! Until then, we wish you safe travels and have a happy new year! :)
The facility was very nice. Breakfast was good. Beds were very comfortable.
Phyllis
Stayed 2 nights in Dec 2023
Response from Nicole, front desk agent on Dec 26, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future in order to provide you with another excellent stay! Until then, we wish you safe travels and a happy new year! :)
Response from Nicole, front desk agent on Dec 24, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! On behalf of the entire team, we thank you for staying with us and we are so glad you had a great time! We hope to see you again in the future to provide you with another excellent stay! Until then, we wish you safe travels and we hope that you have happy holidays!
My stay here was great. The staff was very friendly. The hotel is not in a busy area so it was quiet but close enough to food and stores if you need them. The room was spacious and clean. They have a great free breakfast spread. They even have a restaurant/bar on site. I would stay there again.
Shain
Stayed 2 nights in Dec 2023
Response from Nicole, front desk agent on Dec 24, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! On behalf of the entire team, we thank you for staying with us and are so glad you enjoyed your stay on the property! So glad to hear you popped into the restaurant as well! I will be sure to let the staff know that they are doing a great job! We hope to see you again in the future to provide you with another excellent stay! Until then, we wish you safe travels and we hope you have happy holidays!
Response from Nicole, front desk agent on Dec 24, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear that you enjoyed your stay with us! We hope that we will see you again in the future to provide you with another great stay! Until then, we wish you safe travels and we hope you have happy holidays!
10/10 Excellent
Joseph
Travelled with group
Dec 8, 2023
Joseph
Stayed 1 night in Dec 2023
Response from Nicole, front desk agent on Dec 8, 2023
Thank you for taking the time to complete our survey! We appreciate your feedback! I am so glad to hear you enjoyed your stay with us! We hope we see you again in the future! Until then, we wish you safe travels and we hope you have happy holidays!
Food was expensive and pretty terrible
Ordered a martini during the Happy Hour time slot as well as appetizers which were not the reduced pricing as I was told
Mary
Stayed 1 night in Dec 2023
Response from Nicole, front desk agent on Dec 18, 2023
Thank you for taking the time to complete our survey. We would like to apologize for failing to exceed your expectations in the restaurant. ): I will be sure to bring this to their manager's attention and see if we cant flip this around. :) We hope that we may see you again in the future to offer you an excellent stay and great food in the restaurant! Until then, we wish you safe travels and hope you have happy holidays! :)
Response from Nicole, front desk agent on Dec 6, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have happy holidays!
Response from Nicole, front desk agent on Dec 6, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are so glad to hear you enjoyed your stay with us! We hope that we may see you again in the future! Until then, we wish you safe travels and we hope you have happy holidays!
6/10 Okay
Arlene
Travelled with family
Dec 2, 2023
Liked: Staff & service
This is a basic place to stay. Staff was very friendly and polite
Arlene
Stayed 6 nights in Nov 2023
Response from Nicole, front desk agent on Dec 6, 2023
Thank you for taking the time to complete our survey, we appreciate your feedback! We are glad you enjoyed your stay with us and we hope to see you again in the future! Until then, we wish you safe travels and we hope you have happy holidays