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Reviews of Fairfield Inn & Suites by Marriott Harrisburg West

2.5 out of 5
Fairfield Inn & Suites by Marriott Harrisburg West
185 Beacon Hill Blvd, New Cumberland, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 109 out of 244 reviews" "
Rating 8 - Good. 77 out of 244 reviews" "
Rating 6 - Okay. 28 out of 244 reviews" "
Rating 4 - Poor. 17 out of 244 reviews" "
Rating 2 - Terrible. 13 out of 244 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024

4/10 Poor

Ashley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We chose this hotel because it had an indoor pool and the pool ended up being closed for seasonal maintenance and that was not dis loser on the site. They also have windows that open on the 2nd floor and there screen is barely secured on and someone can fall out. We traveled with 2 Autisic children (ages 2 &3) so that was very dangerous. Would not stay there again
Stayed 2 nights in Jan 2024

10/10 Excellent

Davis

Stayed 1 night in Dec 2023

6/10 Okay

Cindi

Stayed 7 nights in Nov 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was adequate for what we needed. It was quiet and clean and the service was good. I would recommend for a weekend or overnight stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacoby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Therese

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Katherine D

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room wreaked of cat urine. The roll out couch is a TWIN!!!!! We are a party of 6. No cots available at this location. Shower head that’s supposed to be “accessibility friendly” didn’t even work! Tissue box empty when we entered. Would never go back.
Stayed 2 nights in Sep 2023

8/10 Good

Darlene

Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Don

Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. The pillows were to soft!!
Stayed 1 night in May 2023

8/10 Good

Tracy

Stayed 1 night in May 2023

6/10 Okay

Bruce

Liked: Staff & service
Xxx
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
This hotel was excellent!
Stayed 1 night in Apr 2023

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time! Nice stay!
Stayed 1 night in Dec 2022

10/10 Excellent

Artie

Liked: Staff & service, amenities, property conditions & facilities
The people. From the front desk to housekeeping. Excellent!
Stayed 5 nights in Feb 2023

10/10 Excellent

Brian

Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The only good thing about this place is the breakfast. I got stuck in the room next to the boiler room and had loud noise all night every couple minutes. The pool was ice cool, tiny and dingy looking. The room was ok but beat up looking. For being the most expensive hotel in that general arena it definitely wasn't worth it. I don't know why this place has good ratings but they fooled me. Ive been a member of expedia for ten plus years now and this seems to happen every time i use them. It seems like they give expedia members the worst rooms they got. Ive decided to cancel my membership and book directly with hotels in the future. The couple bucks you save isn't worth the crap rooms they give you. I paid 127 a night when all the neighboring hotels were 80-90 and i think i over paid buy a hundred. To each his own but Im done.
Stayed 2 nights in Feb 2023

10/10 Excellent

Remo

Stayed 1 night in Feb 2023

2/10 Terrible

John

Stayed 2 nights in Feb 2023

8/10 Good

Leah

6/10 Okay

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible odor outside hotel.
No complaints about hotel and staff. However, there was a horrible smell in the vicinity of the hotel from nearby water treatment plant that seeped into rooms. Was so bad we could not take our nightly walk. Front desk told us much worse in sumner. Would never stay here again because of.
Stayed 3 nights in Dec 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Randi Kay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
front desk turned off the phone so he didnt have to deal with customers. i drove the whole way in, to find the front desk sitting comfortably watching tv. i will never stay at this location ever again.

8/10 Good

Gauilefuga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
skip

6/10 Okay

Tameka

Stayed 3 nights in Oct 2022

8/10 Good

patricia

Liked: Staff & service, room comfort
Sticky doors
Easy parking for towing a trailer. Musty smell in lobby area and doors stick. Room was spacious. Bed was firm which is to our liking. Coffee was good, not weak like most places.
Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The General manager was very helpful and accommodating as well as the staff. Staff was very friendly.
Stayed 4 nights in Sep 2022

10/10 Excellent

Kelley

Stayed 1 night in Sep 2022

2/10 Terrible

earl

Travelled with partner
Disliked: Staff & service
Property way too noisy for us. Not staying there again. Evening personal not the friendliest
Stayed 2 nights in Aug 2022

10/10 Excellent

Robert

Stayed 1 night in Aug 2022

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield made staying in PA even better!
Hotel was clean, staff was friendly & accommodating. Wish we could have stayed longer!
Stayed 5 nights in Jul 2022

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
It was okay for the value
Our room had a damp mildew smell as if the carpets where just cleaned. The staff were very nice and friendly. We stayed for three nights and breakfast was the same. I suggest they switch it up. They have two waffle makers which worked great, but then the eggs and sausage all three mornings could have been cooked longer and definitely need to offer other options... I would rate the stay as just okay for the value.
Stayed 2 nights in Jul 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and comfortable. Only issue was the faucet was very hard to turn on. Loved having shampoo, conditioner and body wash in the shower. Wonderful breakfast.
Stayed 3 nights in Jul 2022
Response from Lisa Marie on Jul 18, 2022
Thank you so much for sharing your experience and I will pass on your concerns to our maintenance department. So happy you enjoyed breakfast and your room! We hope to have you stay with us again in the future and have a wonderful week ahead.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and very quite
Stayed 2 nights in Jul 2022
Response from Lisa on Jul 18, 2022
Thank you so much for sharing your review and we look forward to having you stay with us again if your travels bring you back this way.

2/10 Terrible

Hadija

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was inexperienced and had no accountability for errors made during check-in and check-out. I was very displeased with the condition and location of my room. Will not be staying there again
Stayed 5 nights in Jun 2022

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good stay. Front desk was very friendly. Room did not have clean sheets for pull out bed, but got them from the front desk. Pool was very small and unappealing. Otherwise, nice experience.
Stayed 1 night in Jul 2022

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We were very pleased with our stay at the Fairfield Inn in New Cumberland, PA. The staff was very friendly and our room was clean and comfortable. The only issue we encountered was a shower drain that would not stay open. When I mentioned it at check out, the clerk was very apologetic and wrote down the concern to have it corrected. We would stay there again.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2night stay
Stayed with my family while my son attended a camp. Breakfast was good and hotel staff was vey nice.
Stayed 2 nights in Jun 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay Overall
Staff were great!! Very attentive and helpful with anything I needed. The only downside was the hot tub was out of order.
Stayed 5 nights in Jun 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Would definitely return
Stayed 11 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice hotel but rooms were switched
The hotel was clean but I had asked for two queen beds. They gave me a king suite to match the charges. However I have a kid with sleep issues and hence had specifically requested two queens. They were unable to accommodate that. I even had called a day earlier and informed about my red eye flight etc
Stayed 2 nights in May 2022

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Friendly desk clerk at check in
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022