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Reviews of The Neighborhood Hotel - Grand Beach

4 out of 5
The Neighborhood Hotel - Grand Beach
19400 Ravine Dr, New Buffalo, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 22 reviews" "
Rating 8 - Good. 2 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

10/10

Cleanliness

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un lugar maravilloso para descansar y desconectar. Él apartamento estaba muy bien equipado y super limpio.
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Property conditions & facilities
Loved the area and property felt like home away from home. We were on the first floor and the family upstairs with kids were continually running around from early in the morning and it was really loud. That’s just people not being considerate of others. Other than that we had a amazing time. Will definitely be back in the future. Thank you
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 18, 2024
We appreciate the kind words, Peter. Please consider another stay, or a visit to our SW Michigan assets too.

10/10 Excellent

Gayle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cottage 14 was perfect for our girls getaway. It was clean, comfortable, cozy and adorable. The beds were comfortable. The only minor negative was the rock path from parking to the cottage. Note: the upstairs bedroom is very toasty warm when the heat is on, but we just cracked the window and it was fine. We would definitely stay here again. Very pleasant stay.
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 18, 2024
We appreciate the kind words, Gayle. Please consider another stay or a visit to our SW Michigan locations. Our team is working on that path for the spring!

8/10 Good

Ashley

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The place itself was really nice. Loved the design, the location of the building and the outside environment. It is a busy location and the sound proofing between units was poor. Also, the couch in the living room area was small and not very comfortable. But other than that it was great. Clean and well taken care of. It was also close to the downtown area.
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 11, 2024
Thank you Ashley. We appreciate your kind words. The hotel follows township quiet hours which start at 10 CST/11 EST. We also have snooze sound machines in each suite for light sleepers. We hope to welcome you back for another stay at our Chicago or SW Michigan locations.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was nice to wake up and watch the deer roam around.
Stayed 2 nights in Mar 2024
Response from Jonathan on Mar 18, 2024
We appreciate the kind words, Crystal. The deer love to say hello to our guests.

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Nice Hotel in New Buffalo
Lovely room with lots of little extras....s'more fixings, nice soaps and lotion, book about the area, etc. Very clean and nicely decorated. The grounds are beautiful.
Stayed 2 nights in Dec 2023
Response from Matt on Dec 15, 2023
Thanks so much for the thoughtful review- glad you enjoyed! We hope to have you back at the property soon.

4/10 Poor

Kari

Travelled with family
Liked: Cleanliness, room comfort
Wrong room Description
The hotel itself was lovely! We rented what was described as a 2 bedroom TWO bath and it was only one bathroom! We would have rented 2 one bedrooms for privacy.
Stayed 2 nights in Dec 2023
Response from Matt on Dec 5, 2023
Kari, we are so sorry for the error in the listing. As we discussed, we have already resolved that. We are very glad you enjoyed everything else about the hotel. We hope to have you back again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Nature getaway
Such a great getaway to be in nature. Steps from the lakefront. Clean and comfortable rooms with their own kitchen. Great coffee too!
Stayed 2 nights in Nov 2023
Response from NBHD Team on Nov 20, 2023
We agree! Thanks for being our guest. Happy Holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely Property in Grand Beach
Very nice property and stay. We had some issues with the YouTube TV and had difficulty finding anyone to help. Otherwise the property and stay were perfect.
Stayed 2 nights in Sep 2023
Response from NBHD Team on Oct 2, 2023
Thank you for the kind review. We are always available via text, email or a call. We hope to have you back again soon!

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful place to relax and rejuvenate! Our suite (10) was the perfect size for us and our stay. The field guide held a wealth of information regarding the local area, restaurants, and shopping. The mature trees, warm decor left me feeling whimsical.
Stayed 3 nights in Aug 2023
Response from Matt on Sep 5, 2023
Thanks so much Brittany! Very glad you enjoyed your time at The Neighborhood. We hope to have you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Woodsy and right by the lake!
Beautiful property with a clean and comfortable room! Lots of special touches like the fire pit and s’mores ready to be made!
Stayed 2 nights in Jun 2023
Response from Jonathan on Jul 24, 2023
Thank you doe the nice review and great photo!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, room comfort
4 star
The hotel is very unique from check in to check out. It is immaculate our only issue was there was no hot water..When I texted the person on call they were very responsive and offered us to shower in another room. That was very nice however we did take him up on it. Our only other issue was there were not lights anywhere on the outside of the property. Needless to say that was quite dangerous considering the place was DARK.
Stayed 2 nights in Nov 2022

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022
Response from NBHD Hotels on Jul 25, 2022
Thanks Shannon. We were left with over $600 in damages due to the conditions left behind by your group. I think we can all say that the results of your stay were less than satisfactory for both parties.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from NBHD Hotels on Jul 25, 2022
Thanks for the 10 out of 10 review!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is a hidden gem for those who wish to spoil themselves. It is secluded yet close to many things; beaches, restaurants, downtown New Buffalo. There are several on-site activities for a family. The hospitality was exceptional. Would definitely stay here again.
Stayed 3 nights in Jun 2022
Response from NBHD Hotels on Jul 25, 2022
Thanks James. Our entire team works overtime to exceed expectation and earn reviews like this! We appreciate you.

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The neighborhood hotel is this hidden gem near Lake Michigan. We stayed for 3 nights with our young family and had an amazing time. There are so many extra special touches that you really do feel at home. We would highly recommend to anyone looking for a fun getaway. We will definitely be back!
Stayed 3 nights in Jun 2022
Response from Matt on Jun 22, 2022
Thanks so much Katie! We loved hosting your family and hope to have you back at the property soon!

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was been great 😊. We were so glad to find this place. We appreciated quick responses to all our questions. Heated pool was perfect, especially when the weather cooled off, enjoyed using the fire pit. Room was beautiful, design and layout were great! The common area with games and the hanging chairs were very cool. Little touches like the popcorn machine and s’mores supplies were great! The beach they mentioned at the time of our stay, Royal Beach, is closed but one street over is another public access beach. Axe throwing was also unavailable at the time as they were making accommodations for neighbors behind this area so maybe check if you're expecting to use it. Overall we all felt this was a really cool place and want to come back and have already recommended to family and friends!
Stayed 2 nights in Jun 2022
Response from NBHD Hotels on Jun 19, 2022
Thank you for the wonderful feedback. We are excited to have you as our guest another time! We appreciate you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
I can’t wait to go back!
My only hesitation to review my stay is that I want to keep this place a secret. It was wonderful. Everything was clean. There is so much to do right on the property or within a short drive. The neighborhood is quiet and a great place to walk. The beaches are fantastic.
Stayed 3 nights in May 2022
Response from NBHDHotels on Jun 8, 2022
We are very excited to hear that your stay was a great one. Thx for sharing these wonderful photos. We hope to welcome you back soon!

10/10 Excellent

Dale

Travelled with group
Liked: Cleanliness, room comfort
Wonderful spot
We were one of the first guests to stay here. We loved it! They did an amazing job with the renovation and decor is spot on. We had a few hiccups getting in the building but our contact, Jonathan, was able to fix the issues right away. We look forward to coming back to The Neighborhood!
Stayed 1 night in Feb 2022
Response from Matt on Mar 4, 2022
Thanks so much for staying with us! Glad you enjoyed the hotel and we hope to see you again soon!

10/10 Excellent

mariyane

Liked: Cleanliness, property conditions & facilities
Me gusto todo muy limpio y tranquilo volveria sin duda
Stayed 1 night in Feb 2024
Response from Customer Success Team on Feb 13, 2024
Thanks so much! Glad you enjoyed.