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Reviews of New Bedford Harbor Hotel, Ascend Hotel Collection

3 out of 5
New Bedford Harbor Hotel, Ascend Hotel Collection
222 Union St, New Bedford, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 366 out of 675 reviews" "
Rating 8 - Good. 202 out of 675 reviews" "
Rating 6 - Okay. 54 out of 675 reviews" "
Rating 4 - Poor. 33 out of 675 reviews" "
Rating 2 - Terrible. 20 out of 675 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Madonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for a quiet convenient stay
Stayed 1 night in May 2024

4/10 Poor

Christina, Oakland

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The water pressure was non-existant...room was dirty...old and run down
Stayed 2 nights in Apr 2024

10/10 Excellent

ZAKIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEACE WAS VERY NICE, CHECK IN ASSOCIATES WERE EXTREMELY FRIENDLY AND HELPFUL
Stayed 1 night in Apr 2024

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of restaurants nearby. The hotel bar is great, along with the bar staff. Parking is a 2 block walk, not always preferable, especially in cold weather.
Stayed 3 nights in Apr 2024

10/10 Excellent

Laurie Beth

Travelled with partner
It was perfect can’t wait to stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia B.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. July, the manager on duty, was excellent. I am traveling and he went beyond expectations to help locate good dining and places to see in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

destiny

Stayed 1 night in Apr 2024

8/10 Good

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities
The room was nice and clean. The male attendant that received me yesterday afternoon was very nice, friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Samantha, Marblehead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in a historic building with charming original touches. Downtown walkable location.
Stayed 2 nights in Mar 2024

4/10 Poor

Jose

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’d like to say this is my own experience and like with anything it might be different for anyone else. My bad experience is mostly based on the fact that housekeeping never showed up to my room during my 8 day stay. My room was also either abandoned or had not been used in a very long time. Room was dusty and I am almost sure not maintained/serviced since its last guest. The shower floor had not been cleaned in a while and the TV was not working. Not a bad hotel, and the front desk had nice people but it was just not a great experience.
Stayed 10 nights in Mar 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
TV didnt work in first room, then second room was smaller when we were switched out to a room with a working TV. Overall enjoyed our stay, nice lobby, staff were very friendly and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy lobby, bar/restauraunt was very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Stayed 2 nights in Feb 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have an affordable place to stay after a function in the same location.
Stayed 1 night in Feb 2024

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie Beth

Travelled with partner
Excellent place to stay. Staff extremely nice very clean and rooms are very comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staffing! Beautiful lobby! Very clean and comfortable!
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Jan 2024

10/10 Excellent

alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2023

4/10 Poor

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the character of the building; not a cookie cutter hotel. Nice common area. All staff were friendly and personable. They made me feel welcome and would give out complimentary hot chocolate or water to guests. The front desk staff went above and beyond with friendliness. Highly recommend this hotel!
Stayed 7 nights in Dec 2023

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over excellent place ,breakfast could definitely use some improvement,staff was incredibly awesome ,the bartender was the best !!!!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Elizabeth, Rochester

Stayed 1 night in Dec 2023

6/10 Okay

David

Business traveller
Liked: Room comfort
Average
Hotel located in the center of downtown. Parking garage located nearby, but I parked on the street next to the hotel without issue. Overall stay was fine. Bed was comfortable. Room is on the smaller side with only a desk chair for seating. Bathroom smaller than typical. Finishes looked a bit tired. Hallway carpets could use a good cleaning. Walking distance to restaurants. Self serve breafast options are meager.
Stayed 1 night in Dec 2023

8/10 Good

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a previous resident of NB, it was nice to return after 20 years as a tourist and enjoy its varied, rich culture. A glass and new art museum are walking distance and the staff was outstanding. Room was smaller than a typical Hilton/Marriott but very nice.
Stayed 7 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Laticco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable stay.
Excellent stay and very friendly staff. The room was clean and comfortable, and the hotel is walking distance from many sights, bars, and restaurants. We came just to explore New Bedford and Fall River, and we were not disappointed!
Stayed 2 nights in Dec 2023

10/10 Excellent

gregory

Liked: Property conditions & facilities, room comfort
Great place
Had a great time
Stayed 1 night in Dec 2023

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Melford, Chatham

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Dec 2023

8/10 Good

Neassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, great bar/lounge area to meet friends and relax. Stay on a higher floor if you can - drunk bar patrons at night get loud so lower floors can be loud. Front desk was very kind in letting me check in early. Very walkable and cute shops nearby. Will definitely stay again!
Stayed 1 night in Dec 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jon, Iowa City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camille and Maria at the front desk were lovely and welcoming.
Stayed 2 nights in Nov 2023

6/10 Okay

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbor Hotel Weekday Stay
this was a nice hotel in a seemingly active area. I did not get to spend a lot of time walking around the neighborhood, so I can't speak to that. I did park on the street in front of the hotel because I was informed that the hotel parking lot did not have cameras and was not in a safe part of town. Bartenders were nice, service was good, room was clean. All in all, decent place.
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good renovation from former uses into a fine hotel. Forgive the single creaky elevator. Friendly staff generally. Breakfast "continental" - lots of carbs.
Stayed 1 night in Nov 2023

10/10 Excellent

Ardis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

natercia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff friendly
Stayed 3 nights in Nov 2023

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room in the area
Check in was quick and painless. Room was huge and comfortable. $0 incidental fee made it a painless stay
Stayed 1 night in Nov 2023

10/10 Excellent

Richard, Marblehead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Domingos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In house breakfast was very convenient and very good. The person at the front desk (Maria I believe) was outstanding. I managed to get parking spot just outside the hotel. It is free from 5pm until 9am and holidays and weekends.
Stayed 2 nights in Nov 2023

2/10 Terrible

Lylah

Stayed 1 night in Nov 2023

8/10 Good

Lenore

Travelled with family, Business traveller
Room is cold, but otherwise very comfortable. Seems the heat is not adjustable. Excellent checking process and convenient parking. Reasonable cost.
Stayed 1 night in Oct 2023