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Reviews of Eden Ardenne Hotel

3 out of 5
Eden Ardenne Hotel
Chaussée De France 25, Neufchateau

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 263 reviews" "
Rating 8 - Good. 120 out of 263 reviews" "
Rating 6 - Okay. 39 out of 263 reviews" "
Rating 4 - Poor. 11 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Marshfield

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Eden Ardenne is in such a pretty setting and it is very quiet and restful. They served a very nice breakfast as well.
Stayed 1 night in Jun 2022

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, wonderful, helpful staff.
Stayed 1 night in Jun 2022

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cared for and clean. The rooms are spacious and clean. It’s easy to find and the restaurant is very good. I’m not sure how you would get here without a car. There is a train station in town, but unsure of taxi service.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Pia

Stayed 1 night in Oct 2021

8/10 Good

Bostjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok, except slow wifi
Friendly staff, nice small hotel, no luxury, but functional - good for an overnight stay. Decent breakfast, nice room, even better bathroom, clean. Free on-site parking, very friendly and helpful lady at the reception. The only remark is really slow wifi.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Staff were a bit off-hand. Restaurant was fully booked, no offer of sandwiches, no suggestion of where else to eat. Shame, hotel was clean and newly furnished etc.
Stayed 1 night in Sep 2019

8/10 Good

Janet

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We stayed for one night. The family room was a good size. Staff were friendly and the evening meal and breakfast were good. We had to ask for loo roll as there wasn’t any.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake view was very nice. Beds were comfy. Needs 2 pillows per bed I think
Stayed 1 night in Aug 2019

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Fritz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super gross and filthy room ....
I doubt the room has been properly cleaned since new. There was so much grease and muck in the shower, that i actually slipped in it. It was so filthy that we ended our stay the same.night we checked in. And the staff tried to give me.lip about waking them up to get a new room .. in the end she calmed down after i showed her pictures of the filth, and i got.my money back... i would upload the pics here , but the app wont let me.for some reason...
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

nazanin

Liked: Cleanliness, room comfort
The hotel is a perfect place for couples or a family. It's neat and clean. The surrounding is beautiful and the staff are friendly. The negative points is that There is no wifi.
Stayed 1 night in Jul 2019

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walk around the nearby lake
We had an overnight stay here on our way back home to the UK. Good parking for cars, out of the town a little so nice and quiet and the gem is that it overlooks a nice lake with a walk around it to stretch your legs after being in the car all day. Room was very white and bathroom modern. Breakfast choices not bad and a friends welcome at the front desk. Would stay again.
Stayed 1 night in Jun 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touring Europe
Good accommodation, 10 minutes walk to town. Good parking and access to all floors via lift. We missed out on eating in the restaurant, as it was already fully booked by 5pm. Pillows were a let down.
Stayed 1 night in Jun 2019

8/10 Good

Hollow, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities
In zijn geheel goed in orde. Alles erbij zoals het hoort alleen ontbijt kon beter
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised there was no air conditioning. We were on the ground floor, no windows, and only a full size door that could be opened, which left us feeling vulnerable to leave open when sleeping.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Connie Tirabosco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant modern hotel
Very good hotel given there isn’t a lot of choice in this small town. We were visiting a friend for a couple of days and it was perfect for our needs. Clean, modern, very comfy beds and nice bathroom. Located by a lake so very nice views too.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good enough.
Good enough. Could use a deep clean. Mostly clean but there were a few spiders and the paint is tired, some holes in the curtain and for some reason my towel had a 2” x 3” hole in it. Surely that had to be seen by housekeeping. Quiet room unless you need to keep a window open (no ac). We heard a dog barking and a woman having much more fun in her room than we were having in ours. My wife says she was faking it... good basic breakfast. Staff all seemed nice and helpful.
Stayed 1 night in Sep 2018

8/10 Good

Prits, Hertforsdhire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem in a quite town!
We had a split level family room which could comfortably accommodate a family of 5. The room was modern and very clean with a balcony overlooking a lake and lush surroundings. A perfectly refreshing overnight stay during our family holiday in the Ardennes. One I would definitely consider returning to.
Stayed 1 night in Aug 2018

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Faulty hairdryer & full (?) restaurant
Disappointed to be told at check in (7pm) that the restaurant was full and we would have to eat elsewhere. Noticed when back at the hotel (after eating elsewhere) that the restaurant was empty inside and only a few tables being used outside. So don’t understand why we couldn’t eat there. Also,a really warm night but no air conditioner anywhere in the hotel- so a very uncomfortable night. Room was clean and ok, but a hair dryer fell apart when used and was dangerous. Breakfasts was ok.
Stayed 1 night in Aug 2018

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view! Very kind & friendly staff!
Beautiful location, very nice staff, good value for money considering the breakfast included, and the facilities/rooms. Definitely worth booking the lake view rooms, with a balcony too. Restaurant in the hotel is very good, but can get busy. Food is excellent! Again, very nice staff who made the whole stay so enjoyable.
Stayed 3 nights in Jul 2018

10/10 Excellent

Chris, Los Angeles, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel on our trip
Room and bathroom were large, very clean and very modern. "Continental" breakfast included scrambled eggs and bacon when we were there. That was a pleasant surprise. Nice view of river. Easy access to Bastogne. Definitely recommend !
Stayed 1 night in Jun 2018

6/10 Okay

John

Liked: Staff & service
Good location overlooking lake. Staff v. good and helpful. Modern style hotel but bathroom basin impractical non-draining design and shower flow poor. Towel hooks assume 2m tall customers! Bedroom fittings open shelves but adequate. OK for overnight stop only
Stayed 1 night in May 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
Avoid. Hotel tired and dirty. Only offered one choice of meal in restaurant after 9 hours travel. Apparently we had to preorder meals!!!??? They didn’t even tell us that at check in. Ate in the town at Italian called la vendetta which was a life saver!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden Ardenne
A very non descript hotel from outside, but the staff were extremely friendly and helpful

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at a fair price.
Nice hotel...Great Lake view. TV and outlets didn't work until I went to the front desk and had them flip on the breaker. Overall, good hotel at a fair price.
Stayed 1 night in Oct 2017

8/10 Good

Carolyn, Caerphilly, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, exceptional food,great location
The hotels location was wonderful, overlooking a beautiful lake and well positioned to reach France, Germany and Luxembourg. Rooms were comfortable, smaller than anticipated, with no tea or coffee making facilities. The bed was ok, although we had to ask for more pillows, as the one each they gave us was very thin and not conducive to a good nights sleep. The bathroom was spectacular and the shower wonderful! The toiletries were of a good quality and the towels HUGE and soft. Breakfast was good, but the evening meals were out of this world - just exceptional! Worth the journey on their own!! The downsides? The bathroom could have been cleaner! Said wonderful shower is in need of a deep clean - the walls and floors had limescale marks on and the edges of the floor in the bathroom also needed a good scrub! Which brings me onto my next point - staffing! The staff are wonderful - very welcoming and helpful BUT it is clearly run on a skeleton staff, and they don't stop! It would certainly benefit from some extra hours to do deep cleans. The first night in the restaurant it was very busy and there was one member of staff in there - he was maitre d, barman, waiter, food server etc etc. It was too much for one person, he was running around like a wild thing! It also looked like there was one chef in the kitchen, so how he produced the quality of food he did, is highly impressive! On the whole, it was a nice hotel and if we were in that area, we would certainly stay there again!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location
Family room spacious, although no coffee facilities in the room hotel has a restaurant with bar.

10/10 Excellent

Ian, Alscae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern hotel next to lake
Eden Ardenne is a modern hotel overlooking the lake in Neufchateau. the rooms are spacious, the family room particularly so with a double bed on one level and two single beds on a mezzanine floor. Bathroom was modern with large shower and multi head spray. breakfast was included and is usual continental style with bacon and poached eggs. Good coffee and delicious mini croissants. Staff were very helpful and spoke embarrassingly good English. Good location for exploring the Ardenne region and Bastgone in particular. Museum at American memorial is the best WW2 experience I've seen. Bois Jaques, on road to Foy also worth a look for Band of Brothers fans.

8/10 Good

Philip, Hoylandswaine

Liked: Cleanliness, property conditions & facilities, room comfort
no need of words
We arrived very late, having phoned the hotel to tell them of the delay. The key was where we were told it would be so we let ourselves in and into th3 room (10 30 pm). I had a little trouble persuading the you ladies cleaning up the restaurant to serve us with a drink after a very long and delayed journey. Reluctantly they did. Next morning the same young ladies were around at breakfast. There was no service, all help yourself, though they did keep the buffet topped up. The hotel is very chic and modern, in a calm and peaceful setting overlooking the lake. Maybe this level of do-it-yourself is what the Belgians like but we shall think again before returning, despite its being in a very convenient stopping place between the channel ports and Germany

6/10 Okay

Nicholas, Cheshunt

Disliked: Property conditions & facilities, room comfort
disappointed
The family room was far to hot with one small windows. The beds were comfy. However there were cigarette butts everywhere Breakfast was fine but would notnstaynagaim

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very pleasant modern and clean hotel, helpful and smiling receptionist, ample free parking. Unfortunately could not tell us what was to be on the menu for tea at 5.30pm as chef not back, so went elsewhere.

10/10 Excellent

James, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Eden Ardennes
We stayed there for two separate nights as part of our annual motorcycle trip. The hotel is set on the edge of the town and is deceptive. You wouldn't think from the front of the hotel that there are the patio areas at the rear. The hotel appears to be very new and the staff are extremely helpful. The restaurant was very good, everybody throughly enjoyed the food. The rooms are clean and everything worked as it should, the showers are very good and great after a long day motorcycling. Thoroughly recommended.

10/10 Excellent

Pan Rider, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
From the outside it looks nothing, get through the doors and into the rooms, fantastic. Staff very pleasant, food excellent, service great!

10/10 Excellent

Jerold and Gail, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neuf Chateau
The hotel was very nice and clean. We never did get the air conditioning working properly, but we were able to open the window. The hotel personnel were very friendly, and the breakfast buffet was very nice to have especially since there are really no other restaurants in Neuf Chateau. The location was great for us since we wanted to visit Luxembourg City, Bastogne, and make a quick trip to The Netherlands.

10/10 Excellent

Carla, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot tucked away in Neufchateau.
Other than the fact that someone had left the toilet used when we first got there, (kind of weird, maybe a worker?), but the rest of the room was spotless. Nice bed. Very modern black/white motif on the inside. Nice breakfast. Nice view out the back with a little balcony or patio to have breakfast. Very quiet town, and a lovely spot to get away. Would return if we were in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, good breakfast, nice clean room. Would recommend it for those looking for something in that area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over - with dog & children
Dog and child friendly hotel, clean and convenient stopover. Lake view room for 2 adults, 2 children and a dog was perfect. Nice lake below hotel for dog and child walks. Good value, and nice restaurant attached - also dog/ child friendly!

10/10 Excellent

AZ USA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Day Stay
We had great stay for two days exploring the surrounding area. The hotel staff was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Very Nice hotel clean and tidy

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr schön am See gelegen. Sehr freundliches Personal.
Stayed 1 night in Jul 2023

4/10 Poor

Hervé

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pour voyageurs d'affaires
nuitée pour affaires. Bonne accueil et sympathique. Pas de réseau téléphonique. Pas de Wifi. Eau chaude accessible après 1 minutes (gâchis et éco-responsabilité). Restaurant bon standing mais un peu cher pour les voyageurs d'affaires. Petit déjeuner correct.
Stayed 1 night in Jun 2023

8/10 Good

Daan

Stayed 1 night in Jun 2023

8/10 Good

Samuel

Stayed 1 night in Jun 2022

10/10 Excellent

Hans-Rudolf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Top / Restaurant Flop
Das Hotel war super, jedoch das im Hotel liegenden Restaurant Aurora ist nicht zu empfehlen. Das angebotene Menue war lecker, doch bei 3 Gängen ist eine Dauer von über 2 Stunden zu lang. Bei Nachfrage wurden noch angeschnautzt.
Stayed 2 nights in May 2022

10/10 Excellent

Mila

Liked: Staff & service, amenities, property conditions & facilities
Prima
Stayed 1 night in Apr 2022

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

thomas

Stayed 1 night in Mar 2022