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Reviews of Hotel Laguna Park & Aqua Club

4 out of 5
Hotel Laguna Park & Aqua Club
Sunny Beach, Sunny Beach, Nessebar

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Netali

Stayed 5 nights in Sep 2023
Response from Irina Kancheva, Manager on Oct 13, 2023
Dear Netali,Thank you for the high rating of our hotel and services.Your opinion is very important to us.We will be glad to welcome you again.Best regards,

10/10 Excellent

Marcel, Ramat Gan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Irina Kancheva, Manager on Jul 15, 2023
Dear Marcel, Thank you for your review and for that you gave a 5 star rating for our hotel and services.The satisfaction of our guest is very important to us and we glad you were happy in Laguna Park & aqua club. We are looking forward to welcoming you here again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great value for money
Lots of swimming pools to choose from. Spacious room. Tasty food. All the necessities for a good holiday
Stayed 2 nights in Aug 2022
Response from Irina Kancheva, Manager on Aug 12, 2022
Dear Guest, Thank you for your positive review and the high appreciation of our hotel and services. Your feedback and comments are very important to us. We will be glad to welcome you here again.

6/10 Okay

LIMOR

Stayed 5 nights in Aug 2019
Response from Irina Kancheva on Aug 24, 2019
Dear Limor, Thank you for your review and for the evaluation of our hotel and services. The feedback from our guests is very important to us. We will be happy to welcome you here again. Kind regards, Irina Kancheva, Manager

8/10 Good

LIMOR

Liked: Cleanliness, staff & service
Good
Lovely hotel old rooms
Stayed 1 night in Aug 2019
Response from Irina Kancheva on Aug 24, 2019
Dear Limor, Thank you for your review and the appreciation of our hotel and services. Your feedback is very important to us. We will be glad to have you here again. Best regards, Irina Kancheva, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Irina Kancheva on Jul 17, 2019
Dear Guest, I would like to thank you for your feedback. We really appreciate that you took the time to share your opinion, as our guests’ satisfaction is our main priority. Kind regards, Irina Kancheva Hotel Manager Hotel Laguna Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Irina Kancheva on Jun 10, 2019
Dear Guest, Thank you for your review and the high appreciation of our hotel and services. Your feedback is very important to us. We will be looking forward to your next visit and we will be happy to welcome you again. Kind regards, Irina Kancheva Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Pool very full. Food hit and miss. Watch pit for the seagulls.
Stayed 5 nights in May 2019
Response from Irina Kancheva on Jun 5, 2019
Dear Guest, Thank you for your review. Your feedback and comments are very important to us. We are sorry very much we didn't met your expectations entirely. We will do all our best to improve our product. Kind regards, Irina Kancheva, Manager

4/10 Poor

Seema, London

Disliked: Room comfort
Definitely not a 4 Star Hotel!
Apart from the cleaning staff and waiters, most of the staff were rude. The main pool area was so packed. Fully inclusive to me means you get food/drink 24-7. Breakfast was 0600-1000 then a 2 hour gap before lunch which was only from 1200-1400. Then a further gap before the snack bar open which looked like it had stale pizzas and burgers. Then dinner from 1800-2200. But they would start clearing up from around 2100/30. So after 2200 nothing to eat unless you went out. No variety food wise. Pretty much the same each day except on Bulgaria night which had better meats. Italian night was rubbish - you were better off eating in the main restaurant. Our saviour was Soul Beach behind the Rui hotel. Fantastic beach. Nessebar is also a lovely place to visit and spend the day walking around the little shops and eating/drinking in the restaurants.
Stayed 6 nights in Aug 2018
Response from Irina Kancheva on Sep 4, 2018
Dear Seema, Thank you for your feedback , it's very important to us. We are very sorry we didn't met your expectations. We do our best to provide high quality services and to satisfy our guests. We hope that we will have the opportunity to show you our progress in a positive direction in the future. Kind regards, Irina Kancheva Manager

2/10 Terrible

Pauline, Dublin

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Negative experience
The good: Hotel kept clean, good kids pool and great water slides. The bad: No customers service skills whatsoever by most staff we met in the hotel and the same outside the hotel. The hotel had awful cold repetitive food that made us all sick at one stage. We would never got back to this hotel for this reason Animation team themselves good and very friendly but the entertainment the hotel choose to put on was very bad - they need to visit some good family friendly hotels and review their nightly entertainment. The kids loved the disco but were bored with the entertainment provided after it A lot of massive ants running around at your feet all the time around the pool area Finally I felt the hotel was out to make any extra money they could - a Photographer going around taking pics trying to get you to buy them, really expensive laundry prices per item (no price for a bag wash) and no self service laundry room, salon and spa constantly being promoted, really noticeable tips jars everywhere and the kids play area next to the hotel not included in the all Inclusive Bulgaria seems like a nice country but Sunny Beach is no place for families - sex shops on every corner, kids begging and just generally did not feel safe
Stayed 10 nights in Aug 2018
Response from Irina Kancheva on Aug 22, 2018
Dear Mrs Pauline Ray, Thank you for your review and comments. The feedback from our guests is very important to us. We are very sorry we didn't met your expectations entirely, although we are constantly trying to provide high quality services to our guests and we are doing all our best to improve the product. We will try more to response to the guests wishes and to increase the value for money. Please accept our apologies. Kind regards, Irina Kancheva Manager

8/10 Good

Seamus Waldron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend with just a couple of caveats
I booked three nights with my 8 year old son and overall we had a great time. The food was good as where the facilities. My son and I both enjoyed the water slides, which was our main attraction for the booking. The only negatives I have are not from the stay, but from the things not explicitly stated or if they are, not obvious, at the time of booking. So, be aware that if you are driving by yourself to the hotel, parking is an additional charge. it's not much, but three nights added £15. Also, Wifi is a paid for service in your room and only available for free in the lobby. Finally, be aware that when you book a particular room, it is only a preference. This hotel and other like it are package holiday destinations too and are going to be full, so you may not get your preference. In our case, we had booked a room with twin beds, but we were given a double. The staff were friendly and helpful, from check-in through to the life guards and the catering staff. Of all the hotels I stayed with on our trip, my 8 year old said this was the best. An added bonus was that the beach is only a five minute walk away, so when the pools shut at 5pm, it's easy to spend some more time in the water on a sandy beach. Overall, I do highly recommend Laguna Park, with just a couple of caveats.
Stayed 3 nights in Jul 2018
Response from Irina Kancheva on Aug 4, 2018
Dear Seamus Waldron, Thank you for your letter and for the high appreciation of our hotel and services. The feedback and comments coming from our guests are always very important to us. We are sorry we didn't met your expectations entirely, as we are trying constantly to improve our product and services. We will be very happy to welcome you in hotel Laguna Park again. Kind regards, Irina Kancheva Manager

10/10 Excellent

Shadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
המלון מהמם הינו שבוע שלם נהנינו מכל רגע האוכל במלון מצוין הכול כלול מקום מרכזי השירות מעולה החדרים נקיים
Stayed 7 nights in Jun 2018
Response from Irina Kancheva on Jun 22, 2018
Dear Shadi, Thank you very much for your positive review and for the high appreciation of our hotel and services. Your feedback and comments are very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Irina Kancheva on Jun 22, 2018
Dear Guest, Thank you for the positive review and for the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy holiday
Great hotel for an easy hassle free family holiday
Stayed 4 nights in Jun 2018
Response from Irina Kancheva on Jun 12, 2018
Dear Guest, Thank you for the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 Excellent

Elias

Stayed 3 nights in Jul 2022
Response from Irina Kancheva, Manager on Jul 26, 2022
Dear Mr Elias, Thank you for your positive review and the high rating of our hotel and services. Your opinion is very important to us, as our guest’s satisfaction is our main priority. We will be glad to welcome you here again. Kind regards

8/10 Good

Josefin

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Irina Kancheva on May 27, 2019
Dear Josefin, Thank you for the high appreciation of our hotel and services. Your feedback is very important to us. We will be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Aug 2018
Response from Irina Kancheva on Aug 16, 2018
Dear Guest, Thank you for your review and the high appreciation of our hotel and services. Your feedback is very important to us. We will be very happy to welcome you again. Kind regards, Irina Kancheva Manager

10/10 Excellent

Laila Carola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt toppen boende för barnfamiljer
Jätte bra och prisvärt hotell då jag reste ensammen med mina två barn 6 och 8år. Rent och snyggt överallt. Super god och varierande mat och extra plus för glassen. Bra ordnat runt poolen och alla aktiviteterna med värdarna var toppen. Enda negativa var att de spelade för hög musik hela dagen runt poolen och att det inte var wifi på rummet.
Stayed 3 nights in Jun 2018
Response from Irina Kancheva on Jun 30, 2018
Dear Mrs Laila Carola, Thank you for your positive review and for the high appreciation of our hotel and services. Your feedback and comments are very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva Manager

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2018
Response from Irina Kancheva on Jun 7, 2018
Dear Janne, Thank you for the positive review and the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva Manager