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Reviews of Rivi Grand Hotel

2.5 out of 5
Rivi Grand Hotel
Blvd. Centenario Reforma, Navojoa, SON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 78 out of 97 reviews" "
Rating 8 - Good. 14 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We will be back
Stayed 1 night in Mar 2024
Response from Rivi Grand Hotel on Mar 27, 2024
Hi steve, thank you for your review. all staf to rivi grand hotel will know about this review.thank you

10/10 Excellent

Richard R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest hotels we have seen, large comfortable room, excellent shower, beautiful comfortable beds and pillows. Restaurant closed early (4 pm) the day we arrived which would be our only complaint. Excellent facility
Stayed 1 night in Mar 2024
Response from Rivi Grand Hotel on Mar 21, 2024
Hello mr richard, Thank you for your review and thank you for visit Rivi grand Hotel.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and in a good location. The restaurant was wonderful! The food was delicious, and the service was great.
Stayed 2 nights in Jan 2024
Response from Rivi Grand Hotel on Jan 31, 2024
Hello Maria, thank you for your review about Rivi Grand Hotel.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Navojoa Highly recommend
Great Hotel will stay there again. Highly recommend
Stayed 1 night in Jan 2024
Response from Rivi Grand Hotel on Jan 9, 2024
Hello arnold, thank you for your review and all staff to rivi grand hotel are so happy to know about your experience with usthank you

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Brand new building
Stayed 1 night in Jan 2024
Response from Rivi Grand Hotel on Jan 9, 2024
Hi Rob, thank you for visited Rivi Grand Hotel. and thank you for this Review..

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola savannah, muchas gracias por sus calificacionesEstas ya fueron compartidos con todo el equipo de Rivi grand Hotel.Los esperamos nuevamente.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola buen día. Agradecemos mucho el tiempo de enviarnos sus comentarios. Esperando se encuentre bien, nos gustaría nos pudiera compartir un poco más a detalle sobre su experiencia con nosotros lo cual agradeceríamos para revisar a detalle lo sucedido.Muchas gracias

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean and modern
Stayed 1 night in Nov 2023
Response from Rivi Grand Hotel on Nov 29, 2023
Hello mary, thank you for your review. we are so happy to know you had good time in Rivi grand Hotel.

10/10 Excellent

Karen

Stayed 1 night in Nov 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola karen, muchas gracias por tomarce el tiempo y dejarnos sus comentarios.Estos ya fueron compartidos con todo el equipo Rivi grand Hotel.Los esperamos nuevamente.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rivi grand Hotel on Oct 25, 2023
hello Dane., thank you for your review.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gotta stay here!
This place is great. They are still doing construction in some areas but it will be awesome when completed. Food was great, room was huge and only issue we had was the shower didn’t have hot water but that was fixed asap.
Stayed 1 night in Oct 2023
Response from RIVI GRAND HOTEL on Oct 7, 2023
hello, thank you mr Mark, we are very happy with your review. thank you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional. Very new facility, would not hesitate to stay again.
Stayed 1 night in Sep 2023
Response from Rivi grand Hotel on Sep 14, 2023
hello john , thank you for your review . we are going to talk with all staff about your review thank you

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very new hotel with still a little construction. The staff spoke English and accommodated my business needs with great efficiency. I will stay there again.
Stayed 2 nights in Aug 2023
Response from rivi grand hotel on Aug 15, 2023
Hi mr Roger, thank you for your review , we really apreciated your time .

10/10 Excellent

Javier

Liked: Amenities
good and new
Stayed 1 night in Jul 2023
Response from Rivi grand hotel on Jul 29, 2023
thank you javier

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Rivi Grand Hotel on Jul 29, 2023
Hola David, muchas gracias por su calificación.Nuevamente lo esperamos

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
check in didnt even take 30 seconds, its a drive to your room hotel but with premium facilities
Stayed 2 nights in Jun 2023
Response from Rivi Grand Hotel on Jun 20, 2023
Hello mr Gerardo, thank you for your review. we are very happy to know you gad a very good experience at Rivi Grand Hotel.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay off the main highway
Hotel is lovely and very quiet. Nice beds and linens. Will stay again.
Stayed 1 night in Apr 2023
Response from Rivi Grand Hotel on May 2, 2023
thanks Mr Edward for your comments. we look forward to your visit again

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from RIVI GRAND HOTEL on Apr 22, 2023
hola rita, muchas gracias por el tiempo que se tomo al enviarnos sus calificaciones y comentarios. agradecemos mucho ser su primer opción en hospedaje y deseamos tenga un muy buen viaje.saludos

10/10 Excellent

Eliel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!!
Stayed 2 nights in Mar 2023
Response from Rivi Grand Hotel on Mar 17, 2023
Thank you for your review .

10/10 Excellent

Mariana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great and pretty hotel, very confortable
Stayed 2 nights in Feb 2023
Response from Rivi Grand Hotel on Mar 7, 2023
Hello mariana, thank you . All staff from Rivi Grand Hotel say Thank you .

8/10 Good

Phyllis

Stayed 1 night in Jan 2023
Response from Rivi grand Hotel on Nov 8, 2023
Hi phyllis, thank you for rouy review . thank you and we hope to see you again

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem
Stayed 1 night in Jan 2023
Response from Rivi Grand Hotel on Jan 30, 2023
thank you . we hope to see you again . you will always be welcome at Rivi Grand Hotel

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is excellent, the only disappointment is in the noise level from outside and adjoining rooms. This property feels like it was designed by a great architect/designer that never built a hotel. Almost high end residential. But little was put in to noisy control. I would love to return here, but would rather have a good night sleep. Everything else is far and beyond anything near by.
Stayed 1 night in Jan 2023
Response from Rivi Grand Hotel on Jan 30, 2023
Thank you mr Thomas . we hope to see you again . department to security will be supervising all night around to the hotel just for to make sure that everithing its ok. we really sorry mr thomas and nex time you will have a very good stay with Us

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Rivi Grand Hotel on Jan 30, 2023
gracias srita Paula por sus calificaciones. estamos muy contentos de saber que su estancia con nosotros fue muy buena. Compartimos ya sus calificaciones con todo el equipo de Rivi Grand Hotel y estamos muy contentos.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a very courteous and helpful staff. Sebastian is exceptionally helpful
Stayed 1 night in Jan 2023
Response from Rivi Grand Hotel on Jan 11, 2023
Hello mr Larry, thank you for your review. we are so happy to know about your experience.we hope to see you again.

6/10 Okay

Roberto

Stayed 1 night in Dec 2022
Response from Rivi Grand Hotel on Jan 6, 2023
Buen día Roberto, agradecemos mucho sus comentarios. Estamos contentos de haberlo tenido hospedado con nosotros.actualmente ya contamos con nuestro restaurant operando para brindar el servicio de desayuno, comida y cena.saludos

8/10 Good

aaron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Rivi Grand Hotel on Dec 27, 2022
Buenas tardes Jesús, estamos muy contentos por dejarnos su calificación. esperemos nuevamente contar con su visita cuando este de visita en Navojoa.saludos

6/10 Okay

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities
La habitación y propiedad son hermosos pero no avía agua caliente y aveces no bajaba el toilet y tocaba muchos intentos.
Response from Rivi Grand Hotel on Dec 13, 2022
Muchas gracias, Jesús por sus comentarios, lamentamos mucho el problema que se tuvo con el agua caliente. Nuestro equipo de mantenimiento esta monitoreando constantemente la temperatura del agua para evitar que vuelva a suceder esto.agradecemos mucho sus amables comentarios.saludos

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable room. Area around is pretty convenient
Stayed 1 night in Dec 2022
Response from Rivi Grand Hotel on Dec 13, 2022
thank you mr Alan for your opinion about Rivi Grand Hotel. we are so happy to know you had a very good experiencie with us.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas condiciones
Stayed 1 night in Dec 2022
Response from Rivi Grand Hotel on Dec 13, 2022
Buenas tardes, Luis, estamos muy contentos de saber que tuvo una muy buena experiencia en Rivi Grand Hotel. seguiremos diariamente trabajando para brindar el mejor servicio e instalaciones que ustedes merecen.

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The decor is beautiful. The building is in the process of being built and is very modern.The front desk was very welcoming and helpful but did not speak any English. We did not get the room we had booked. Customers should know that as of Nov.22, the entrance is under construction so it looks like the hotel isn't open. People should also know it isn't a hotel but a two story motel with every room having an outside door and there are stairs to the second floor. They don't say there are many amenities and there aren't.The only coffee is across the parking lot in reception, there is no ice available, and there are no tissues or cups in the room. A big issue was the lack of hot water for showering.At some point there will be fridges and microwaves and perhaps coffee makers but not now.
Stayed 1 night in Nov 2022
Response from Rivi Grand Hotel on Dec 13, 2022
thank you for your review mr Brian, we really sorry for all your problems you had . we are a new hotel in the city, and we almost have ready all the front desk for give to alla customers a very good service . right now we have available coffe in each room and we are cheecking each hour that all hotel have hot water .we really hope you can visit uf next dime and you will see this changes .

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rivi Grand Hotel on Apr 25, 2024
Hola Alfredo, estamos muy contentos de que disfruto su estancia en rivi grand Hotel.Lo esperamos nuevamente

10/10 Excellent

Jonás

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel, grata sorpresa en navojoa, todo impecable y amplio. camas excelentes
Stayed 1 night in Apr 2024
Response from Rivi Grand Hotel on Apr 9, 2024
Hola jonas, muchas gracias por compartir su experiencia la cual compartimos con todo el equipo que conforma rivi grand hotel.Lo esperamos nuevamente cuando visite Navojoa.saludos

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente hotel, elegancia y confort. Para exigentes, sin duda si vuelvo me hospedaré de nuevo aqui.
Stayed 2 nights in Mar 2024
Response from Rivi Grand Hotel on Apr 1, 2024
Hola Jesús, muchas gracias por tus comentarios los cuales ya compartimos con todo el equipo que conforma Rivi grand hotel.Con gusto lo volveremos a esperar saludos

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Mar 2024
Response from Rivi Grand Hotel on Apr 1, 2024
Muchas gracias Raúl por sus calificaciones las cuales ya fueron compartidas con todo el equipo de Rivi grand Hotel.saludos

8/10 Good

Ruben

Stayed 1 night in Feb 2024
Response from Rivi Grand Hotel on Mar 7, 2024
Hola Rubén, muchas gracias por enviarnos sus comentarios.Estamos muy contentos por tomarse el tiempo y enviarlos.lo esperamos nuevamente

10/10 Excellent

Jaqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10
Stayed 2 nights in Feb 2024
Response from Rivi Grand Hotel on Feb 13, 2024
Hola jaqueline, muchas gracias por compartir tu experiencia en Rivi Grand Hotel. agradecemos el tiempo que se tomó y los esperamos nuevamente.

10/10 Excellent

Cinthia Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rivi Grand Hotel on Feb 7, 2024
Hola leticia, muchas gracias por compartir su experiencia.saludos

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rivi Grand Hotel on Jan 31, 2024
Hola eduardo, muchas gracias por compartir tus calificaciones. Agradecemos mucho su preferenciasaludos

10/10 Excellent

JUANA

Stayed 1 night in Jan 2024
Response from Rivi Grand Hotel on Jan 31, 2024
Hola juana, agradecemos por la amabilidad que se tomo de enviarnos sus calificaciones.Los esperamos nuevamentesaludos

10/10 Excellent

Yazmin Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Buen dia, muchas gracias yazmin por su calificación. Estamos muy contentos de haberlos tenido hospedados en Rivi grand Hotel.Los esperamos nuevamente

10/10 Excellent

XAVIER

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Buena, limpia y tranquila
Stayed 1 night in Dec 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola xavier, muchas gracias por haberse hospedado en Rivi grand Hotel.Los esperamos nuevamente

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son nuevas.
Stayed 4 nights in Dec 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola edgar, Muchas gracias por darnos la oportunidad de recibirlos.Agradecemos también el tiempo para enviarnos sus calificaciones.Los esperamos nuevamente

10/10 Excellent

Julieta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonito! Excelente atención!!!
Stayed 2 nights in Dec 2023
Response from Rivi Grand Hotel on Dec 28, 2023
Hola julieta, muchas gracias por todos sus comentarios los cuales ya compartimos con todo el equipo que conforma Rivi grand Hotel.Los esperamos nuevamente.

10/10 Excellent

Cinthia Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente gusto y recámaras amplias y limpias
Stayed 1 night in Nov 2023
Response from Rivi Grand Hotel on Nov 29, 2023
Hola cinthia , muchas gracias por tus amables comentarios. estamos muy contentos por ellos y los compartimos con todo el equipo de Rivi grand Hotel.saludos

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Nov 2023
Response from Rivi grand hotel on Nov 8, 2023
Hola maria, muchas gracias por los comentarios que amablemente nos deja. Los esperamos nuevamente en Rivi grand Hotel

10/10 Excellent

Jesus Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones un hotel que vale la pena en toda la extensión de la palabra, moderno, con habitaciones amplias y cómodas, restaurante con comida exquisita, recepción con Atencion de primer nivel, personal atento y amable, más que recomendable.
Stayed 1 night in Nov 2023
Response from Rivi grand Hotel on Nov 8, 2023
hola alicia, muchas gracias por tomarce el tiempo y compartir su experiencia. compartimos ya sus comentarios con todo el equipo Rivi Grand Hotel y agradecemos mucho saber que todo estuvo muy bien durante su estancia.saludos

10/10 Excellent

Víctor Manuel

Stayed 1 night in Oct 2023
Response from Rivi grand Hotel on Oct 25, 2023
Hola victor , muchas gracias por sus comentarios. agradecemos el tiempo que se tomo y compartiremos estos con todo el personal.saludos

6/10 Okay

Orlando

Disliked: Staff & service, property conditions & facilities, room comfort
Se escucha muco ruido entre cuartos
Stayed 1 night in Oct 2023
Response from rivi grand hotel on Oct 13, 2023
Buena tarde orlando, muchas gracias por sus comentarios. se compartio con todo el equipo para estar muy pendientes sobre ello.saludos