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The staff was always pleasant and helpful. The young lady that checked me in was nice, and was able to solve a problem quickly. I was able to proceed to my room with no problem.
Tenisha Anderson Anderson
Stayed 4 nights in May 2024
Response from Hailey Burke on May 20, 2024
Thank you so much for your review! We hope to welcome you back soon!
The W was amazing. They kindly let us check in super early around 0800 since we did a red eye flight. Then requested a late check out on our last day. Really appreciated this! The rooftop bar, pool and brunch on the weekend was amazing.
Jennifer
Stayed 3 nights in May 2024
Response from Hailey Burke on May 12, 2024
Thank you so much for your review! We hope to welcome you back soon!
The rooms were beautiful and high quality, bed was super comfortable, the dining on-site and service were excellent. Gym and pool were also great. Location was just what we were looking for - close enough to walk to downtown (Broadway) but far enough to be quiet and also in a nice and safe neighbourhood. Highly recommend.
Debra Sue
Stayed 3 nights in May 2024
Response from Tony Madarang on May 7, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our beautiful and high-quality rooms, comfortable beds, excellent dining and service, as well as our great gym and pool facilities. It's fantastic to know that our location perfectly suited your needs, offering proximity to downtown while maintaining a quiet and safe neighborhood ambiance. Your recommendation means a lot to us, and we hope to welcome you back soon!
The hotel was very nice and within walking distance of downtown, and the staff were very friendly and welcoming.
Kaitlin
Stayed 2 nights in Apr 2024
Response from Tony Madarang on Apr 29, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our location convenient. Our team takes great pride in providing exceptional service, so it's wonderful to know that their friendliness and hospitality made a positive impression on you. We hope to welcome you back again soon! If you have any suggestions or feedback for us, feel free to share – we're always looking for ways to improve.
One of the best stays we’ve had. From check in to check out, everything was top notch. The room, the view, the restaurants, the rooftop bar, the proximity to downtown and Nashville sights. Our stay was amazing. We’ll definitely stay there again!
Devon
Stayed 1 night in Mar 2024
Response from Adolfo Hernandez on Mar 20, 2024
Thank you very much for your reply! We hope to see you back again!
I am a frequent traveler and I have to say it was the best managed hotel I have stayed at. Every phase of their operation was on the money- from maid, room service, bar, dining, etc. Great location and friendly staff. My compliments
craig
Stayed 4 nights in Feb 2024
Response from Adolfo Hernandez on Mar 4, 2024
Thank you very much for your comment! We hope to see you soon!
Stayed in the wow presidential suite, was 1 br, 1.5 ba, very spacious, corner unit with lots of light, balcony and views. The hotel facilities are nice, the rooftop bar is great, lobby bar and coffee shop was also nice, lots of work and conversation seats and spaces. Would stay here again for sure. All staff were friendly and provided great service. Location excellent also.
David
Stayed 2 nights in Feb 2024
Response from Adolfo Hernandez on Feb 25, 2024
Thank you very much for your reply! We are very happy to hear you had a great stay with us. We hope to see you back again!
I loved my stay but was a bit upset that the description of the amenities of the hotel, does not specify that the pool is heated. Yes, ladies, the pool is heated, get your bathing suit ready and don't end up like me and not able to enjoy it during the cold days. Overall, I enjoyed my stay.
Frank
Stayed 3 nights in Jan 2024
Response from Hailey Burke on Feb 5, 2024
Thank you very much for your reply! We hope you can come back soon!
Thank you very much for your reply! We hope you can come back soon!
8/10 Good
Venessa
Feb 4, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no hot water all day on Saturday.
Venessa
Stayed 2 nights in Feb 2024
Response from Hailey Burke on Feb 5, 2024
Hello, we truly apologize for the inconvenience that occurred with the hot water during your stay. We do hope to have to opportunity to serve you better in the future.
Very nice place to stay away from Broadway but close enough to walk or a very short Lyft/Uber drive.
Room was amazing, very nice quiet bar on first level.
Staff couldn’t give us an answer to the New Year’s Eve event they had going on. Part of the reason staying at the W was we were told we get tickets to Proof. However no one at the hotel could give us an answer to that. Best we got was go to second floor and pay $250/person which includes food and drinks.
However that’s not what was told when i booked the room back in November.
After checking out on the 1st, the following day i received a bill for snacks and drinks they say we ate/drank.
We did not eat or drink anything at the mini bar.
When i called they said they would look into it, and i could be credited back the amount charged.
When i said why don’t yall leave a list in the room explaining prices and items/quantity in the room.
They said it’s on a QR code, i said i did not see that, but also why not tell guests that when they check in. Very disappointing for something so small, so if you are staying there. Verify what’s in and around the mini fridge.
Dale
Stayed 3 nights in Dec 2023
Response from Adolfo Hernandez on Jan 7, 2024
Thank you very much for your feedback, we will work on improving our service in order to prevent this kind of issues for future guest. We hope to see you back again soon!
Very nice place to stay. Nice gym facility. The pool was a perk but got FILTHY. Very pricy restaurant choices. Close enough to broadway but still need a ride there. Ubers/Lyfts were reasonable. Other than that it was nice & accommodating.
maria
Stayed 3 nights in Aug 2023
Response from Adolfo Hernandez on Nov 11, 2023
Thank you very much for your feedback! This will help us to improve our services, we hope that in your next trip to Nashville you can choose our hotel again. Have a great day!