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Reviews of Hilton Nashville Green Hills

3.5 out of 5
Hilton Nashville Green Hills
3801 Cleghorn Avenue, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 397 reviews" "
Rating 8 - Good. 60 out of 397 reviews" "
Rating 6 - Okay. 25 out of 397 reviews" "
Rating 4 - Poor. 14 out of 397 reviews" "
Rating 2 - Terrible. 14 out of 397 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Great and very kind staff
Stayed 1 night in May 2024

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved my staycation
Stayed 1 night in Apr 2024

10/10 Excellent

Armando

Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was disappointing to find out that the rooftop bar was closed. We returned from dinner early to to be able to go up and view the city but were unable to enjoy it. We booked a room on the executive level to be able to enjoy the executive lounge that was also closed.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained, convenient to a variety of stores and restaurants we enjoy.
Stayed 1 night in Feb 2024

10/10 Excellent

Brittini

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Peter, Chattanooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there multiple times.
Stayed 1 night in Jan 2024

10/10 Excellent

Tralissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoiled Coffee Creamer in Room
Upon awakening, I like to enjoy a cup of coffee with cream. Unfortunately, the liquid coffee creamer in my room was spoiled. I checked with the front desk, and they did not have any, and the kitchen was closed. So, at 5 am, I had to go to a gas station for coffee. Other than that, I was very pleased with my stay.
Stayed 3 nights in Dec 2023

2/10 Terrible

James

Stayed 1 night in Dec 2023

10/10 Excellent

Patrick, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, attractively decorated, clean rooms and delicious breakfasts.
Stayed 3 nights in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

WILLIAM

Stayed 1 night in Nov 2023

10/10 Excellent

Brigitta T

Stayed 2 nights in Nov 2023

10/10 Excellent

Kristi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Friend/cation at the Hilton
This stay was pleasant and I felt secure. The only issue was me (and my friends rooms) didnt have wash clothes in the room upon our arrival. Other than that, I enjoyed the experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing bday weekend
We came here for my daughter's 20th bday and are now hooked on Hilton. I'm a travel nurse and have stayed alot of places and this was by far the best we have stayed in. Most comfortable beds. The only draw back for us is that they are not pet friendly. No other complaints can be made.
Stayed 2 nights in Nov 2023

6/10 Okay

Stefani

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be better
Room was not very clean. Surfaces didn't seem clean and hair in bathroom
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Sandra

Business traveller
Liked: Cleanliness
Rude
Although the hotel is nice, the service was horrible. I drove from Birmingham, Alabama and had a reservation, and yes, I was early. Arrived 2:00, check-in at 4:00. Told me that all the early check-in rooms were taken by a large group and there were no rooms available for 'my category.' Can only guess they meant because I had booked through Hotels.com. Told them I had a meeting at 3:00, my first meeting as an advisory board member at Vanderbilt and could I take any room kind of room so I could freshen up and change clothes. They offered me the public restroom in the lobby. No politeness, no understanding, no anything, just smirky smiles. They were enjoying my discomfort. When I came back from my meeting at around 7:00, I checked in and immediately checked out and drove back to Birmingham. Will NEVER stay at this hotel again. Oh, and they charged me for the room!
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service
Not worth the money.
Property is understaffed. Room was dirty and not provisioned, no blankets, no utensils, stained furniture, poor lighting, no tub in a suite. Food not good.
Stayed 2 nights in Oct 2023

4/10 Poor

Elizabeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Beware of staff coming into your room
Night che k in was great and she was pleasant. Clean and nice hotel. The reason for my rating is the morning of check out there was a employee who didn’t knock and just entered the room while I wasn’t dressed. No apology was given and she was annoyed that I was startled by her entrance. This was at 7:30am and no reason for her to enter the room. The water was also yellow and cold it never actually warmed up
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Dave on Sep 28, 2023
Thanks for staying with us Katherine! We'll see you the next time you visit the Music City.

2/10 Terrible

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking cost 30 dollars a night, Also Brandon the desk manager was horrible to me and my friends.
Stayed 3 nights in Sep 2023
Response from Dave on Sep 28, 2023
Thank you for leaving your feedback. If you had an issue at the hotel that you beleieve to be unresolved, please feel free to call the property and ask to speak with the manager on Duty.

10/10 Excellent

Jill

Stayed 1 night in Sep 2023

10/10 Excellent

Untranae

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Sep 2023
Response from Dave on Sep 28, 2023
Thanks Untranae! Please visit us again the next time you are in Nashville.

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dave on Sep 14, 2023
Thank you for being our guest and leaving your review. We'll see you the next time your in Nashville!

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great place
Stayed 1 night in Aug 2023
Response from Dave on Sep 14, 2023
Thank you Samuel. We hope to see you again soon!

10/10 Excellent

Chera

Stayed 4 nights in Jul 2023
Response from Dave on Sep 28, 2023
Thank you for being our guest and aking the time to leave your feedback. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet. helpful staff
Clean, quiet hotel. Front desk very helpful with parking our vehicle that was too tall for the garage. Not a bad drive to downtown.
Stayed 1 night in Aug 2023
Response from Dave on Aug 31, 2023
Thanks for leaving your comments. We appreciate that you chose our hotel to stay at while in Nashville. See you again soon!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green Hills gem
Our first time staying at the Hilton Nashville Green Hills and this place is GREAT! A true gem in Green Hills and really, just 15-20 minutes from anywhere in Nashville you want to go. Beautifully decorated and a very spacious king-bedded room. We will seek this hotel out for our next trip!
Stayed 1 night in Aug 2023
Response from Dave on Sep 14, 2023
We're so glad that you found your new home away from home! See you the next time you visit the Music City Denis.

10/10 Excellent

sylvie

Stayed 2 nights in Aug 2023
Response from Dave on Aug 31, 2023
Thanks for the 10 out of 10 Sylvie! See you the next time you are in the Music City.

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023
Response from Dave on Aug 28, 2023
Hi Chris. Thank you for leaving us your rating! We're so glad you enjoyed the hotel, and hope to see you again soon!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dave on Aug 24, 2023
Hi Christina. Thank you for being our guest while in Nashville and leaving us your feedback. We hope to have the opportunity of hosting you again soon!

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
We only had an issue with our Key opening the garage to get our. We had to go to the front desk to have it reprogrammed. Staff was helpful in getting this taken care of.
Stayed 2 nights in Aug 2023
Response from Dave on Aug 14, 2023
Hi Genesis. Thanks for leaving us all of those stars! We'll see you the next time you visit the Music City.

8/10 Good

Leonel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dave on Aug 14, 2023
Thank you for staying with us Leonel. We appreciate you taking the time to leave your feedback. We hope to have you as a guest again soon!

2/10 Terrible

Andrea, nashville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room smelled like mold
Stayed 1 night in Aug 2023
Response from Dave on Aug 24, 2023
Hello Andrea. I hope that we were able to move you to another room and resolve your issue. If things did not get resolved to your satification, please reach out to hotel and ask to speak with the Manager on Duty. We strive to make every stay a pleasant experience. Thank you for being our guest.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dave on Jul 27, 2023
Thank you for the rating of "10" John! We appreciate you leaving your feedback and hope to see you again soon.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with high cost for parking
I wasn't given quite enough information to navigate the elevator or the parking garage properly (must use room key for both). The price to park was pretty high. The area was really nice, with lots of options for dining. Most of those were close enough to walk (although we didn't).
Stayed 2 nights in Jun 2023
Response from Dave on Jul 27, 2023
Hi Charles, we're glad to hear that you enjoyed the hotel and our location. Unfortunately we have limited options to park and must utilize the indoor garage. We do keep our parking rates substantially lower than the downtown properties. Thank you for taking the time to share your comments. We hope that you will choose to stay with us again the next time you are in town.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to downtown and very nice Hilton Hotel
Stayed 1 night in Jul 2023
Response from Dave on Jul 27, 2023
Thanks for that 10 out of 10 review! We hope you will choose us again the next time you are in Nashville!

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dave on Jul 31, 2023
Hi Tyler. thanks for leaving your rating. We hope that you will stay with us again the next time you travel to Nashville.

10/10 Excellent

Dana

Travelled with family, Travelled with group
Great stay
Stayed 1 night in Jul 2023
Response from Dave on Jul 27, 2023
Thanks for taking the time to rate us Dana. We're thrilled to see you had a great stay with us! See you again soon.

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
India and Sonaut at the front desk were so helpful and accommodating and made our stay perfect
Stayed 1 night in Jul 2023
Response from Dave on Jul 20, 2023
Hi Cameron. Thank you for recognizing some of our team members! We're so happy to hear how you enjoyed your stay. We appreciate the feedback, and hope to see you again soon.

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
NICE STAFF
Stayed 1 night in Jul 2023
Response from Dave on Jul 20, 2023
Thanks for leaving your comments Nancy! I'm happy to hear that our staff took good care of you. We'll see you the next time you're visiting the Music City!