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Reviews of Hampton Inn & Suites Lebanon

2.5 out of 5
Hampton Inn & Suites Lebanon
1065 Franklin Rd, Lebanon, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 414 reviews" "
Rating 8 - Good. 109 out of 414 reviews" "
Rating 6 - Okay. 58 out of 414 reviews" "
Rating 4 - Poor. 23 out of 414 reviews" "
Rating 2 - Terrible. 25 out of 414 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

The rooms could have been cleaner. The rugs are spit vacuumed. Not around edges of walls or furniture. Had some ants in the toom
Stayed 1 night in Apr 2024
Response from Kathie on Apr 24, 2024
Thank you for bringing this to our attention. I will definitely bring this to the attention of our housekeeping department so they can address this. -Kathie Front Office Manager

10/10 Excellent

Richey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024

8/10 Good

Doris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient to our schedule for the weekend
Stayed 2 nights in Mar 2024

6/10 Okay

Thom

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Virginia

Stayed 1 night in Dec 2023

10/10 Excellent

Scott, Dorr

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a business visit and the front office manager, Kathie M, did a great job taking care of our needs. We have had some communication issues in the past, but it looks like they have finally found a new front office manager that "gets it". Great work Kathie!
Stayed 1 night in Dec 2023

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property and easy to find.
Stayed 1 night in Nov 2023

10/10 Excellent

Gerald

Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend!
It was a great stay. Even though it was an older hotel, it was well maintained.
Stayed 1 night in Oct 2023

2/10 Terrible

Barbara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. Other than that, this was was the worst hotel I ever stayed at. I have stayed at many Hampton Inns and have always had a great experience so I didn't take the time to look at the reviews. I wish I had because there weree many other hotels in the area. Convenience wise, it was beautiful weather and we would have liked to sit outside and enjoy it but there were no benches or seats anywhere, very disappointing. The cleanliness of room was disgusting. We could tell it was old and dated which was ok but our feet were sticking to the floor and the rug was torn, frayed and filthy. The only good thing is that there were no bed bugs or roaches. You can be sure I will think twice about using Hampton Inn again.
Stayed 1 night in Oct 2023

8/10 Good

Jimmy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property looked worn out and in need of a remodel. Housekeeping was by request only and we were unaware of this policy until we inquired as to why our room had not been cleaned. This property was not up to Hilton standards.
Stayed 2 nights in Sep 2023

8/10 Good

Jude

Travelled with group
Liked: Cleanliness, amenities
Didn't like no setting out front for smokers
Stayed 3 nights in Sep 2023

6/10 Okay

Robert and Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Room was freezing. We had to turn heat on. Process of getting on the internet was very complicated, signing up for stuff I did not want. Otherwise it was ok, typical hotel for the night.
Stayed 1 night in Sep 2023

10/10 Excellent

EVA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Breakfast was great every morning, staff was fantastic especially Larry and Sedona. Only complaint is the beds are so hard so Hard next time I will have to bring a memory foam pad.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Stayed 4 nights in Aug 2023

6/10 Okay

Ansley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the high nightly price.
We had to change hotels during our stay for the truck show due to a pet issue. This hotel was a last minute booking and very pricey. My husband travels alot for work and we always put him in Hampton Inns. We were very surprised at how unkept this location was. The tile floors are sticky and the carpet is too. Like they get in a skating ring. Our AC would not keep the room cold. They came twice to look at it but fixed nothing. We were on the third floor and the hallway carpet was in terrible condition. They need to spend some money in renovation beyond the Lobby. It was not worth the nightly price and we wont stay at this location again. We actually left a night early to drive to Chattanooga and stay at the Hampton Inn there since we knew it was in better shape with working AC.
Stayed 3 nights in Jul 2023

8/10 Good

Richard

Disliked: Property conditions & facilities
Ac crapped out during a very hot day and the maintenance man was out! It did get fixed but was uncomfortable for a while
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Stayed 1 night in Jun 2023

6/10 Okay

Rae Marie

Stayed 1 night in Jun 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The highway noise in our room was horrible! The floors looked unclean and our shoes kept sticking to the floor. When we checked out, the clerk just said, “ok to email your receipt?”She didn’t ask how our stay was and when I told her about the noise, etc., she just said “oh”. I usually enjoy my stays at Hampton Inn, but this may be our last.
Stayed 1 night in May 2023

6/10 Okay

Katherine

Liked: Room comfort
Not one of the better Hamptons
We often stay at a Hampton when we are traveling from one location to another because we have always been pleased. Not so much this time. I should have been leery after seeing 8.2 rating reviews when most Hamptons are 8.8 or higher. First, the good things. Breakfast eating area is bright, cheery, and inviting. Breakfast staff friendly. This area can be seen from the lobby and was spic and span. Location was also a plus for easy on/off from highway. Now for some of the issues. Room smelled smoky, very unpleasant. My shoes stuck to the floor where there wasn’t carpeting. Upon check in, staff was not friendly, not unpleasant or mean, just not friendly. One person was on her phone while the other one checked us in using a robotic manner. Upon check-out, a different desk person was on her phone and barely established eye contact. This Inn was very highly priced compared to other ones in the vicinity, so overall, not worth the extra $$.
Stayed 1 night in May 2023

6/10 Okay

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room faced the highway and it was very noisy at night. Breakfast was not subpar. Parking was tight. Room was clean and staff was friendly.
Stayed 3 nights in May 2023

10/10 Excellent

Jeremy

Stayed 2 nights in Apr 2023

6/10 Okay

Kindra

Stayed 1 night in Mar 2023

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

ERIC

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

George

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2023

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff
Friendly staff and hotel was clean. The bed was very uncomfortable and seriously needs an upgrade
Stayed 6 nights in Jan 2023

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for the night was amazing. Staff was very friendly had a big trailer behind truck and staff helped find a spot for us to make sure it was in front of cameras. Room was very clean. Great selection for breakfast in the morning. Great hotel to stay at!
Stayed 1 night in Dec 2022

10/10 Excellent

DeWayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good and rotating beakfast.
Stayed 5 nights in Dec 2022

10/10 Excellent

Lauren, Centennial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Connie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first rooms air conditioning didn't work and the room was dirty. The second rooms a/c worked, but again the room was dirty. My wife had to use disinfectant wipes on the countertops. The floors in both rooms were sticky. We never expect a hotel to be as clean as our house, but this was unacceptable. All of that said, the check in staff was great! Extremely professional, courteous. Sadly, we will not be using this Hampton Inn again.
Stayed 1 night in Dec 2022

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Laura, DeRidder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great nice people could just use some minor maintenance
Stayed 1 night in Nov 2022

10/10 Excellent

Stan

Stayed 1 night in Oct 2022

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The staff was very helpful and courtesy. Breakfast was good. The only downfall was the terrible couch in the room. Most uncomfortable I've ever sat on to be a new one.
Stayed 2 nights in Sep 2022

4/10 Poor

Angela

Liked: Staff & service, amenities
Stayed 1 night in Sep 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
The staff were friendly and helpful. The breakfast choices were slim. Oatmeal was like glue at 8 am both mornings we went to breakfast. Fruit choice was oranges period. Our room was clean. We’ve stayed at nicer Hampton Inns.
Stayed 2 nights in Aug 2022

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Meredith

Travelled with partner
Disliked: Staff & service
We requested to have a our room cleaned and it didn’t happen. The fitted sheets on the bed wouldn’t stay on the bed. Over all everything looked worn out.
Stayed 2 nights in Jul 2022

4/10 Poor

Michael

Travelled with partner
Disliked: Property conditions & facilities
AC wasn’t working properly. Very poor water pressure. Room had a strong disinfectant order.
Stayed 1 night in Jul 2022

8/10 Good

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay. Great parking for truck show in July
Stayed several times and the parking is great especially for hauling a vehicle. The room will not get cool enough no matter how far down you put the temp and terrible water pressure. The beds and pillows are comfortable but probably for the next truck show will have to try somewhere else based off of the temp in the room. Stayed for 5 days and 100 degrees all day outside and wanted to come in to a cold room.
Stayed 4 nights in Jul 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again without any thoughts
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay but could use an update
hotel can use some updates we had 2 rooms and the air conditioner took a long time to cool off in both. the hallways were very hot. The paint could use an update also. The breakfast was good. The customer service was also good we had a good check in and check out very friendly.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022