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The beds were extremely comfortable and the breakfast area was cozy and inviting. The breakfast was really good as well.
Kecia
Stayed 2 nights in Apr 2024
Response from Manager on duty on Apr 25, 2024
Dear Kecia, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
Dear Austin, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
Its located just far enough from the heart of the city to feel safer while still having great food options in the area. Its also located next to a police precinct which is also comforting to know. The included breakfast everyday is super convenient. Staff were great. Its an older building but they've done a good job keeping the place as modern looking as possible to include the rooms. All in all its a great value stay!
Austin
Stayed 1 night in Apr 2024
Response from Manager on duty on Apr 22, 2024
Dear Austin, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely, Management
Dear Kecia, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
Dear Alex, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
Dear Lynetta, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
6/10 Okay
Heather
Mar 28, 2024
Disliked: Property conditions & facilities
Heather
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Heather,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
Hotel has been updated thru out. Breakfast had lots of choices.
Gary
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Gary,We are delighted to hear that you enjoyed our recently updated facilities and the variety of breakfast options available during your stay. Your satisfaction is our priority, and we appreciate your feedback. Please feel free to reach out to our management with any further comments or suggestions for improvement.
Dear Marquette, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
2/10 Terrible
Macyn
Business traveller
Mar 1, 2024
Disliked: Amenities
So dirty. Didn’t even want to get in the shower. Stains on comforter, facilities and bathroom in bad condition. Staff was wonderful and kind however.
Macyn
Stayed 1 night in Feb 2024
Response from Manager on duty on Mar 1, 2024
Dear Macyn, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management
Hello Mrs. Bobbi, We're pleased to hear that you found our hotel's location convenient for your needs. Your kind feedback is appreciated as we strive to offer a convenient experience for all our guests. If you have any future stays planned, we look forward to welcoming you back and providing another enjoyable visit.
Hello Santu, Thank you for taking the time to share your feedback with us. We value all guest comments as they help us improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly for further assistance. We hope to welcome you back in the future for a better experience.
10/10 Excellent
Glenas
Feb 6, 2024
Liked: Staff & service
No major issues the staff was helpful and friendly the common areas need cleaning and the building a little TLC.
Glenas
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Glenas,Thank you for sharing your feedback with us. We appreciate your positive comments about our helpful and friendly staff. We understand your concern regarding the cleanliness of the common areas and the building's condition. We continuously strive to improve the maintenance of our property to enhance our guests' experience. We appreciate your input and will address these areas accordingly.
8/10 Good
Jeffery
Travelled with partner
Jan 31, 2024
Liked: Staff & service
Our first room the heat didn't work. They moved us to another room & the phone didn't work to call the desk! Service from the front desk was great!
Jeffery
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Jeffery, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced with the heating and phone in your initial room. We're delighted to hear that our front desk team provided great service. We appreciate your understanding and hope to welcome you back soon for a more enjoyable stay.
8/10 Good
Brigid
Jan 26, 2024
Brigid
Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Brigid, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience and look forward to welcoming you back soon!
4/10 Poor
William
Travelled with family, Business traveller
Jan 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel's elevator does not work properly. I read reviews where this was an issue 3/4 months ago. I figured they would have finished the repairs by now. This is very poor and should be disclosed before someone makes a reservation with them. Extremely inconvenient. Very poor.
William
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello William,We apologize for any inconvenience caused by the elevator during your stay. Our team is constantly working to ensure that all maintenance issues are addressed promptly. We understand your frustration, and we appreciate your feedback. We encourage guests to contact our management team directly for any concerns they may have. Thank you for bringing this to our attention so that we can continue improving our services.
Hello Brad,Thank you for sharing your feedback! We are delighted to hear that you had a good stay with us. If there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon!
This was my first stay at a Comfort Inn and I really enjoyed it. The room was great, spacious, had a couch and kitchenette area. Bed was super comfy. It is located right off a major highway/intersection, so moderate noise levels, but nothing disruptive. Would definitely stay here agai !
Nia
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 31, 2023
Dear Nia, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies.Sincerely,Management
10/10 Excellent
Juanita
Travelled with family
Dec 30, 2023
Tida
Easy check in and friendly staff. Building accessibility was easy.
Juanita
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 31, 2023
Dear Juanita, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies.Sincerely,Management
Walls are very thin - hear everything from other travelers all night. Smoke alarm sounding overnight causing staff to have to remove the alarm completely. Room alarm clock going off at 4:15 Am which had not been reset from previous guests appArently. Overall very clean and spacious, but multiple little things made stay miserable.
Grace
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Grace,Thank you for sharing your experience with us. We regret to learn about the issues you encountered during your stay. We apologize for any inconvenience caused by the thin walls and noise disturbance from other travelers. Additionally, we apologize for the smoke alarm situation and the alarm clock not being reset. We do appreciate your feedback regarding the cleanliness and spaciousness of the room. We value your feedback and will address these matters internally in order to enhance the overall guest experience.
Hello Joseph, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Hello Carolyn, Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a pleasant experience with us. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out to us. We value your input and would love to hear from you.
Dear Kesha, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
Dear Carolyn, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.
Hello Allan,Thank you for choosing to stay with us! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We hope to welcome you back soon!
Easy, friendly check-in. Safe, secure parking in the front area of the hotel (no so much in the back). Breakfast was pretty good. Coffee was OK. Room was very clean. Bed was comfortable. TV and the remote worked fine. Heating and cooling were excellent. Plenty of hot water in the shower. Access to the hotel is difficult & confusing.
James
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear James, Thank you for your positive feedback! We are delighted to hear that you had an excellent experience at our hotel. Our team, takes pride in delivering top-notch service to our guests. We strive to provide a hospitable and responsive environment for all our guests. Additionally, maintaining clean rooms is a priority for us to ensure a comfortable stay. We appreciate your kind words and hope to welcome you back again soon!Sincerely,Hotel Manager
Hello Carolyn, Thank you for choosing our hotel for your stay! We hope you had a pleasant experience during your time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future!
Hello Michelle,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was wonderful, and we hope to have the pleasure of hosting you again soon.
Hello Krystal,Thank you for your feedback! We're glad to hear that our location near Waffle House added value to your stay. We appreciate your preference and hope to welcome you back in the future for another enjoyable experience.
Hello Tara,Thank you for choosing to stay with us! We appreciate your positive rating and are delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service, and we are glad that we met your expectations. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Kathy
Dec 16, 2023
Liked: Cleanliness, room comfort
Great Rooms/ Bad entering/exiting of hotel
Hotel room was clean bed was super clean AC was not good they have it preset to 66 won’t go lower and I have breathing problems so depend on cold air, entering/exit the hotel is a nightmare during working hrs. Other than that great hotel
Kathy
Stayed 3 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Kathy, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found the room and bed to be clean. We apologize for any inconvenience caused by the preset temperature of the AC. Please note that our temperature settings are set to provide comfortable conditions for all guests. We take your concerns seriously and will share them with our team. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Veronica
Dec 4, 2023
Liked: Cleanliness, staff & service, room comfort
Boogers
Elevator floor disgusting.
Tub did not drain.
Faucet leaked water at the sink.
Boogers on bathroom door and curtains...
Legit boogers.
Veronica
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Veronica, Thank you for providing feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced during your visit. We appreciate your comments and will share them with our team to ensure we are continually improving our facilities and services. Please feel free to address any concerns directly with our management.
6/10 Okay
Brugh
Dec 4, 2023
Liked: Cleanliness, staff & service
Location good.
Brugh
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Brugh,We're glad to hear that our hotel's location was convenient for you. Thank you for choosing to stay with us!
Hello Joseph,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.
Hello Rebecca,Thank you for your kind feedback regarding our friendly staff. We strive to provide exceptional service to all our guests. We appreciate your recognition and hope to welcome you back in the future for another great stay at our hotel.
6/10 Okay
Jeanette
Dec 2, 2023
Jeanette
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Jeanette,Thank you for choosing our hotel for your stay. We are sorry to hear that your experience was not exceptional. We encourage you to reach out to us directly so we can address any concerns you may have had during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Clean and secure facility. The staff has been outstanding staying for 4 nights, both rooms are clean, furnishing are in great condition. Nice breakfast.
Jon
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jon,Thank you for your positive feedback! We're thrilled to hear that you found our facility to be clean and secure, and that our staff provided outstanding service during your stay. It's also wonderful to know that both rooms were clean and well-maintained. We're glad you enjoyed the nice breakfast as well. We hope to welcome you back in the future for another enjoyable stay.
Dear Mark, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
Great staff. Great breakfast. Awesome bed and shower
Diana
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Diana,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff to be great and enjoyed our delicious breakfast. We also take pride in providing comfortable beds and refreshing showers for our guests. We hope to welcome you back for another great stay in the future.
Parking a little cramped but everything else was great
Marjorie
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 16, 2023
Dear Marjorie, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Comfort Inn Nashville West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
6/10 Okay
Mitchell
Nov 15, 2023
Liked: Staff & service
Clean but dated.
Mitchell
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 16, 2023
Dear Mitchell, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Comfort Inn Nashville West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
It is a bit tricky to get in to the property. During rush hour, it can be difficult to get out.
Darlene M
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 14, 2023
Dear Darlene, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management
6/10 Okay
Brianna
Travelled with group
Nov 14, 2023
Liked: Cleanliness, staff & service
The property was clean and quiet. The shower drain is slow to drain & the sprinklers in the room were rusted, but everything else was clean and enjoyable.
Brianna
Stayed 2 nights in Nov 2023
Response from Manager on duty on Nov 14, 2023
Dear Brianna, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at Comfort Inn Nashville West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
8/10 Good
Brian
Nov 10, 2023
Brian
Stayed 2 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello Brian, Thank you for choosing our hotel for your stay. We appreciate your rating and hope that you had a pleasant experience. Should you have any suggestions or feedback to share, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
I had a great stay. The hotel is located with easy access to Nashville. There was breakfast provided that fuelled me up for wxploring Nashville. I would stayagain!
rick
Stayed 3 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello rick,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay and enjoyed our convenient location. It's fantastic to know that our breakfast provided you with the energy you needed to explore Nashville. We hope to have the pleasure of welcoming you back again in the future!
6/10 Okay
Jerry
Travelled with family
Oct 27, 2023
It was convenient to the expresssway but most are and it was clean except for the elevator.
We could hear nearly every step the person above us made. The mattress in the hide a bed was worthless with springs pushing through. Our daughter slept on the couch as a couch.
Jerry
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Jerry,We apologize for the inconvenience caused by the noisy neighbor and uncomfortable bed. Our team will address this issue to ensure a better experience in the future. Thank you for bringing it to our attention.
Nice place to stay. Only negative thing I can say, is that this motel is located on a dead end street and it’s difficult to turn left out of the street onto Whitebridge Rd, due to heavy traffic. No stoplight at that street. Motel itself is fine.
Robert
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Robert,Thank you for your feedback. We apologize for any inconvenience caused by the location of our motel. We appreciate your kind words about the motel and hope you had a pleasant stay overall.
Hello ji,Thank you so much for your exceptional rating! We are delighted that we exceeded your expectations. We hope to welcome you back soon for another outstanding stay!
6/10 Okay
Adison
Travelled with group
Oct 22, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Overall, I thought the rooms were basic hotel rooms. The toilet in the bathroom barely flushed and the sink pipes made weird noises when the water was turned on fully.
Adison
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Adison, We apologize for the inconvenience caused. We will ensure that the plumbing issues are addressed promptly for a more comfortable stay. Thank you for bringing this to our attention.