Ratings based on 998 Verified Reviews

4.0 out of 5
72% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted Mar. 31, 2020
Comment from Hotel Management
Apr. 5, 2020 by NIne hours Narita Airport, Hotel Management
Thank you for staying with us. We look forward to your use again.
4 out of 5
by A verified traveller

Cool hotel, convenient location

Posted Mar. 27, 2020 on Hotels
This was great for a one night stay, pod was clean service impeccable. There were some really inconsiderate visitors who ignored noise limitations. But apart from that I had a great stay.
Comment from Hotel Management
Mar. 27, 2020 by Nine Hours Narita, Hotel Management
Thank you for rating. I'm glad that our customers are satisfied. I will try to be more satisfied. Nine hours Narita Airport
4 out of 5
by A verified traveller

Posted Mar. 23, 2020
Great for early morning flights from Narita! Literally 2 minutes walk from Terminal 2.
Comment from Hotel Management
Mar. 27, 2020 by nine hours narita, Hotel Management
Thank you for rating. I'm glad that our customers are satisfied. I will try to be more satisfied. Nine hours Narita Airport
4 out of 5
by A verified traveller

Need better sound-proofing in capsules

Posted Mar. 19, 2020 on Hotels
I have stayed here before. For this recent trip though there seemed to be more noise in the sleeping/capsule area. People coming in and out, shuffling around at all hours, alarm clocks going off, etc. It was difficult to fall asleep and to stay asleep. Everything else was good: facilities, cleanliness, etc. Have to improve sound-proofing of the capsule for better sleep quality. . .
Comment from Hotel Management
Mar. 28, 2020 by Nine Hours Narita, Hotel Management
Thank you for rating. We are currently working on quietness. Please wait for a while as we will try to improve it. We look forward to your use again. Nine hours Narita Airport
5 out of 5
by A verified traveller

Posted Mar. 10, 2020 on Orbitz
Comment from Hotel Management
Mar. 10, 2020 by Nine Hours Narita, Hotel Management
Thank you for rating. I'm glad that our customers are satisfied. We look forward to your use again. Nine hours Narita Airport
4 out of 5
by A verified traveller

Amazing and simple idea.

Posted Mar. 8, 2020 on Hotels
Amazing and simple idea, let down by the other guests and simple design failings. Plug socket only, needs USB socket. On pod 138 male side the blind did not lock in place, pods get quite stuffy. directions to 9HN could be better from train station.
Comment from Hotel Management
Mar. 10, 2020 by Nine Hours Narita, Hotel Management
Thank you for rating. I'm glad that our customers are satisfied. We look forward to your use again. Nine hours Narita Airport
4 out of 5
by A verified traveller

Superb capsule hotel

Posted Mar. 8, 2020 on Hotels
This is a clean, well-run place. The capsules/pods are surprisingly spacious. You can hear people snoring, so if you are sensitive to that, bring your headphones. The locker room, showers, and toilet stalls are well maintained. Good value for money.
Comment from Hotel Management
Mar. 8, 2020 by Nine Hours Naria, Hotel Management
Thank you for your favorable feedback. It really warms our hearts! We eagerly await your kind return in the near future.
4 out of 5
by A verified traveller from Edinburgh

Posted Feb. 23, 2020
Cool, convenient, minimalist capsule hotel close to airport.
Comment from Hotel Management
Feb. 29, 2020 by Nine Hours Narita, Hotel Management
Thank you for rating. I'm glad that our customers are satisfied. We look forward to your use again. Nine hours Narita Airport
1 out of 5
by A verified traveller

Give this a miss you wont be able to sleep here

Posted Feb. 21, 2020 on Hotels
Was really bad, I have stayed in capsule hotels before in Japan and they are wonderful but this was full of backpackers and arrogant people who made noise all night and day so sleep was impossible.... really inconsiderate people stay here with no thought for other guests
Comment from Hotel Management
Feb. 21, 2020 by Nine Hours Naria, Hotel Management
Thank you for using Nine Hours Narita Airport. We will try to improve the points you pointed out. We apologize for any inconvenience this may cause
4 out of 5
by A verified traveller

Posted Feb. 19, 2020 on Hotels
Comment from Hotel Management
Feb. 19, 2020 by Nine Hours Naria, Hotel Management
Thank you for your evaluation! Please visit our hotel again.