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Reviews of ANA Crowne Plaza Narita, an IHG Hotel

4 out of 5
ANA Crowne Plaza Narita, an IHG Hotel
68 Horinouchi Narita Chiba, Narita, Chiba-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

penney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a couple of nights. Very safe and clean. Close to the little town Narita well worth visiting. Close to airport makes it great for traveling thru.
Stayed 2 nights in May 2024

10/10 Excellent

Jessica Diane, Ampang

Liked: Cleanliness, staff & service, property conditions & facilities
The bus transfer was extremely reliable.
Stayed 1 night in Feb 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a streaming app on the TV and wish they provided water bottles in the room The breakfast was delicious and had a variety of options. Nice outside sitting areas. The amenities in the rooms were very nice for example, the shampoo body wash and body lotion are better than I’ve used in other hotels. The hair conditioner was very conditioning. The body lotion was very rich. The room was very big. I would definitely stay here again!!
Stayed 1 night in May 2024

10/10 Excellent

Johnatan De, Pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle service to airport, lovely comfortable room and excellent breakfast provided!
Stayed 1 night in May 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Rooms are huge, beds very comfortable. Bathrooms not that nice. Good location close to airport with free hotel shuttle to/from. Breakfast was good, not great, compared to other hotel breakfasts in Japan.
Stayed 1 night in May 2024

6/10 Okay

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is run down and needs urgent maintenance. Curtains had cigarette burns and furniture seems old. Service was really good as well as food. A bit pricey for what it is although the convenience of being close to the airport is great.
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

8/10 Good

Sandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight stay before catching a shuttle to the airport. Restaurant has decent food, nice pool. If you have time, the Narita Temple and grounds are worth a visit
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it.
Stayed 2 nights in Apr 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Harold

Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Buckeye

Stayed 1 night in Apr 2024

4/10 Poor

Nechama

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Kate

Travelled with partner
Disliked: Property conditions & facilities
These rooms badly need an overhaul. At least there’s a free shuttle to the airport.
Stayed 1 night in Apr 2024

8/10 Good

Emilya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first hotel during our stay, very close to the airport which was perfect after a long day flying. The room was large and clean, all facilities were nice, generous amenities and nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Carol, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful.
Stayed 1 night in Apr 2024

8/10 Good

Cheuk Kwan

Stayed 1 night in Feb 2024

10/10 Excellent

Shantel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and suite was big
Stayed 1 night in Apr 2024

10/10 Excellent

Korlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing helpful staff. Lovely dinning options and free shuttle bus to airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Binh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options are amazing, my future complimentary breakfasts anywhere else will not be able to compete with this property. Thank You for a great stay and for your hospitality.
Stayed 3 nights in Mar 2024

8/10 Good

YI

Stayed 1 night in Mar 2024

8/10 Good

gurvinder

Pool was close Formal restaurants were fully booked
Stayed 1 night in Mar 2024

10/10 Excellent

Patricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Clean and very nice and helpfull staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Feliz Amor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family mart on site was a great addition. Once travel numbers are back to pre-COVID levels recommend starting a floor by floor renovation. It is starting to look a bit dated.
Stayed 1 night in Mar 2024

10/10 Excellent

RICHARD, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
I almost always stay at the ANA CP when I overnight in Narita. It’s very convenient as their airport shuttles are always on time and regular. I also like their shuttle to town and the Aeon Mall. Since the hotel is not surrounded by things to do the shuttle takes you to enjoyable places. The restaurants and convenience store in the hotel are very good.
Stayed 1 night in Mar 2024

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities
This property overlooks Narita Airport. Kids loved it. We booked the suite. It was bigger than what we thought. Staff were really friendly. Breakfast was really diverse and variety. Kids loved the pool. We will definitely stay here again when we return to Japan.
Stayed 1 night in Feb 2024

6/10 Okay

canson

Liked: Staff & service
It’s a good transit hotel
Stayed 1 night in Feb 2024

8/10 Good

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a very pleasant experience at this hotel, even it was only a transit overnight stay. The room is clean, althought there are a few cracks on the bath room wall tile make it looking a little aged, but it's ok. I would like to send special thanks to Ceres Cafe staff Mr Shresta Sumit, for his gentle smile and seamless service. I went this restaurant for dinner and breakfast, he answered all my questions with incredible patience. And also the concierge staff who worked on Feb 23rd AM time, sorry didn't get his name. Very friendly staff. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Jinhu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very professional. The restaurant was very nice. Convenient to the airport
Stayed 1 night in Feb 2024

6/10 Okay

Nicole

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby is nice but the rooms all smelled like someone had smoked in them. The bed was a hard spring mattress. Our first rooms smelled so bad that we asked for new rooms and they happily transfered us. The second rooms were better but still smelled smokey. The staff were nice and friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Patrick

Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Staff are all very professional and friendly. Very pleasant stay
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and professional
Hotel staff are so friendly and professional. Without asking one staff helped me to carry my suit cases to front desk and to my room. So nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Lianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and there's a convenience store open 24-hours with good snacks.
Stayed 1 night in Feb 2024

10/10 Excellent

kaye

Stayed 1 night in Feb 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Nice hotel. Convenient with a Family Mart right in the lobby open 24hrs. They also have a few nice restaurants in the hotel to eat at. The buffet breakfast in the morning is great with a good variety of food to choose from.
Stayed 1 night in Jan 2024

8/10 Good

Yun Shing

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jan 2024

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024

10/10 Excellent

Jenny

Stayed 6 nights in Jan 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at a great price. The dining is fantastic. Very nice helpful staff. The airport shuttle was great to have. I will be staying there anytime I travel through Narita.
Stayed 1 night in Jan 2024

6/10 Okay

canson

Liked: Staff & service, property conditions & facilities
A simple transit hotel
Stayed 1 night in Jan 2024

8/10 Good

Haihua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live people service. I don’t like the breakfast.
Stayed 1 night in Jan 2024

6/10 Okay

Jameson, san jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This ANA crowne was not as good as other ANA properties (i.e.ANA crowne,Osaka) I had to ask for amenities like water since there was none in the room. As an IHG premier member, I had expected better service.
Stayed 3 nights in Jan 2024

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brief layover
This was a comfortable stay for a brief layover. The room was clean and equipped w a hot water pot for tea and coffee. There was not a restaurant open but there was a small shop in the lobby open 24 hours a day. The front desk did not understand much English when we had a question, but we should have thought to use Google translate on our phones.
Stayed 1 night in Jan 2024

8/10 Good

David, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hood having the metro right at the hotel, nice good quality hotel.
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent value for a transfer hotel night. Breakfast Buffett good value of bought with room in advance
Stayed 1 night in Jan 2024