[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. Riverfront vacation home with a water park and an outdoor pool ![Sun loungers, beach towels](https://images.trvl-media.com/lodging/20000000/19950000/19940800/19940712/e161dd41.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19950000/19940800/19940712/1c069ccb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/20000000/19950000/19940800/19940712/5934bc2d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Golf](https://images.trvl-media.com/lodging/20000000/19950000/19940800/19940712/47f82b80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/20000000/19950000/19940800/19940712/77370cf3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location Casa de Coco is a tranquil waterfront retreat with a private dock, perfect for kayaking and jet-skiing. Enjoy family fun in the extra large heated swimming pool, separate spa, and covered game area. Take leisurely strolls to first-class dining and shopping or visit The Mercato minutes away. 9.4 Exceptional ### Entire home 3 bedrooms2 bathroomsSleeps 61452 sq ft ## Popular amenities - - - Parking available - Dryer - Washer - Pet-friendly ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. As the Pelican flies 1 mile to beach. Kayaking, jet ski (rentals around corner). Tranquil waterfront with private dock, 3 bedroom, 2 bath home. Family fun with extra large heated swimming pool, separate spa & covered game area. Walking distance to first class dining, shopping, Mercado minutes away. Lots of extra parking for boat or vehicles. High quality beds and linens. If you enjoy beautiful sunsets, watching wildlife neighboring private reserve, plenty of room for family fun, please make "Casa de Coco" your new lifetime experience. This private vacation home is nearby Vanderbilt Beach, Delnor-Wiggins State Park, The Mercato, Waterside Shops, Venetian Village, Fifth Avenue, US Highway 41, Interstate 75, The Naples Zoo, Naples Botanical Gardens, historic Naples downtown 5th Avenue South, luxury shopping, fine dining, grocery stores including Trader Joes, Whole Foods, as well as the Naples Pier and much more. ## Property amenities ### Beach - Beach loungers - Beach towels ### Pool/Spa - Heated pool - Hot tub - Outdoor pool - Private pool ### Internet - Available in the house: Free WiFi ### Parking and transportation - Car recommended - Wheelchair-accessible parking available - Onsite parking options include a garage ### Kitchen - Blender - Coffee grinder - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Ice maker - Microwave - Oven - Paper towels - Refrigerator - Spices - Stovetop - Toaster ### Dining - Dining table ### Bedrooms - 3 bedrooms - Bedsheets provided ### Bathroom - 2 bathrooms - Bathtub - Bathtub or shower - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room ### Entertainment - Books - DVD player - Games - Smart TV with cable/satellite channels - Stereo ### Outdoor areas - Balcony - Barbecue grill - Fenced yard - Garden - Outdoor furniture ### Laundry - Laundry facilities - Washing machine ### Comfort - Air conditioning - Heating ### Pets - Pet friendly - Welcoming dogs only - One pet total (up to 20 lbs per pet) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - No elevator (single-level property) - Wheelchair accessibility - Wheelchair-accessible parking - Smoking not allowed ### Services and conveniences - Iron/ironing board ### Location highlights - Near a health/beauty spa - Near a hospital - Near a zoo - Near an outlet shopping mall - Near the marina - Near the sea - On a river - On the waterfront ### Things to do - Arcade/game room - Boat - Golf - Heated pool - Kayak - Table tennis - Tennis - Water park - Water sports equipment - Basketball nearby - Birdwatching nearby - Casino nearby - Cycling nearby - Ecotours nearby - Fishing nearby - Golfing nearby - Hiking/biking trails nearby - Horseback riding nearby - Jet skiing nearby - Kayaking nearby - Motor boating nearby - Parasailing nearby - Rafting nearby - Sailing nearby - Scuba diving nearby - Snorkeling nearby - Swimming nearby - Water tubing nearby - Wildlife walks nearby - Windsurfing nearby ### Safety features - No carbon monoxide detector or gas appliances (host has indicated there are no carbon monoxide detectors or gas appliances on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher - Deadbolt lock ### General - Garden - Unit size: 1,452 square feet ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/111000000/110660000/110650900/110650805/3bc44e8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Salty Snook Retreat Gulf Harbor - Kitchen - Washer - Dryer - Pet-friendly 10 Exceptional 12 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=110650805&PinnedHotelID=110650805&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/33000000/32510000/32506700/32506638/f833d581.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 3BED 3BATH Tropical Paradise WATERFRONT POOL HOUSE On Canal 1 mile to the BEACH! 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Bonita Springs - Pool - Hot tub - Kitchen - Washer 9.6 Exceptional 32 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=68858330&PinnedHotelID=68858330&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 4:00 PM Contactless check-in available Minimum check-in age: 25 ### Check-out Check-out before 10:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions ### Check-out instructions The host requires you complete the following before checking out: Strip any used beds and gather used towels Remove personal items, remove leftover food and drinks, and take out the trash Turn off the lights and lock the doors Failure to complete these may result in a negative review from the host. ### Rules No wet bathing suits on indoor furniture. Do not set air conditioning below 74. Additional pool heat fee of $50 per week for 88 degrees, $100 per week to 90 degrees. ### Pets Pets allowed Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 20 lbs per pet) Note from host: Case by case. No restricted breeds/heavy shedders. ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Onsite parties or group events are strictly prohibited Host has indicated there are no carbon monoxide detectors or gas appliances on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher and a deadbolt lock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### We should mention A car is recommended for transportation to and from this property ### Property is also known as Waterfront "key West" Style Home. Pool/spa Beach/restaurants Waterfront "key West" Style Home. Pool/spa Beach/restaurants ## About the area Located in Naples, this vacation home is on the waterfront. Coconut Point Mall and Fifth Avenue South are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Naples Zoo at Caribbean Gardens and Naples Pier. Traveling with kids? Consider Hertz Arena and Golf Safari Mini Golf. Be sure to check out the area's animals with activities such as game walks and birdwatching. [Visit our Naples travel guide](https://www.expedia.ca/Naples.dx602724) [View more Vacation homes in Naples](https://www.expedia.ca/Naples-Private-Vacation-Homes.d602724-aaPrivateVacationHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C26.28192%2C-81.79966&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CwgX1VA0E1xAelq43heoS-XMlTY=) Naples, FL ### What's nearby - Mercato - 4 min drive - 3.8 km - Vanderbilt Beach - 6 min drive - 4.0 km - Delnor-Wiggins Pass State Park - 7 min drive - 4.4 km - Tiburon Golf Club - 8 min drive - 8.1 km - Barefoot Beach - 18 min drive - 14.5 km ### Getting around - Southwest Florida Intl. Airport (RSW) - 29 min drive ### Restaurants - ‪Circle K - ‬2 min drive - ‪McDonald's - ‬17 min walk - ‪Chuck E. Cheese's - ‬4 min drive - ‪Jacks Seafood & Grill - ‬2 min drive - ‪Starbucks - ‬14 min walk ## Frequently asked questions ### Does Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. have a pool? > Yes, this property has an outdoor pool. Pool types include heated pools. ### Is Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet. ### What time is check-in at Waterfront "Key West" style home. Pool/spa, close to beach/restaurants.? > Check-in begins at 4:00 PM. ### What time is check-out at Waterfront "Key West" style home. Pool/spa, close to beach/restaurants.? > Check-out is at 10:00 AM. ### Where is Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. located? > This family-friendly Naples vacation home is located on the waterfront, within 3 mi (5 km) of Naples Marina and Excursions, Mercato and Veterans Community Park. Silverspot Cinema and Delanor Wiggins Pass State Recreational Area are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Waterfront "Key West" style home. Pool/spa, close to beach/restaurants. Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 39 8 - Good 4 6 - Okay 2 4 - Poor 1 2 - Terrible 1 ### 9.6/10 Cleanliness ### 10/10 Amenities ### 10/10 Property conditions & facilities ### 10/10 Eco-friendliness ### 10/10 Excellent #### darcel Apr 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was so nice. The area downstairs was great to have. The place was well stocked with everything you could possibly need. We will definitely stay there again. ##### darcel Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Ivette R. Aug 4, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family get away Great time as always!!! ##### Ivette R. Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### E C. Jan 6, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Holiday vacay Great location, lots to do on and near property, neighbors are quiet, and owners are incredibly helpful and responsive. ##### E C. Stayed 7 nights in Dec 2022 ### 10/10 Excellent #### Danielle M. Jul 15, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Naples gem We had a wonderful stay at Gina’s home. She was very responsive. The house was well equipped. My children really enjoyed the pool and fishing off the pier. ##### Danielle M. Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Paul D., Dublin, Ohio Feb 26, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice Venue Nice place - very peaceful and great access to the backwaters with the kayaks - perfect for a golf and fishing get away. ##### Paul D. Stayed 5 nights in Feb 2021 ### 10/10 Excellent #### William C. May 22, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family stay Everything was fine ##### William C. Stayed 15 nights in Apr 2023 ### 8/10 Good #### Laura D., Indiana Jan 18, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great Home Base for Golf Trip Gina's property helped make our recent golf outing to the Naples area a great memory . . . From the spacious outdoor (yet enclosed) living spaces to the close proximity for multiple great courses/groceries/shopping to the sparkling clean interiors, our time was relaxing and enjoyable. ##### Laura D. Stayed 5 nights in Jan 2021 ### 10/10 Excellent #### Cathy C. Mar 19, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great property Property is everything they describe it to be. Nice location and beautiful home. Great outdoor living space for the family to enjoy. ##### Cathy C. Stayed 7 nights in Mar 2021 ### 10/10 Excellent #### Jodi G. Mar 7, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great spot for a girl's weekend We very much enjoyed staying at this great space. We used the ping pong table and the kayaks, the pool and the hot-tub. It was centrally located. All clean and in good working order. ##### Jodi G. Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Sylvia G. Aug 7, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Worth it I recommend this place to anyone wanting to enjoy an all in one ##### Sylvia G. Stayed 2 nights in Aug 2023 This review was submitted before 2018 and has not been verified. ### 10/10 Excellent Oct 31, 2017 #### Perfect vacation spot. I stayed here for a week with two friends and it was the perfect spot for a vacation. Close to the beach, restaurants and shopping. Very nice pool which was very comfortable to swim in. The house is very clean and has lots of windows with a great view of the sunset. Quiet, safe street and lots of outdoor living area which is screened in. Will stay here again the next time I'm in Naples. ### 10/10 Excellent #### susan s. Jun 10, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Just what I needed Everything was perfect. We thoroughly enjoyed afternoon in the pool and evenings on the upper veranda the location was also perfect as it was close to everything we needed ##### susan s. Stayed 6 nights in Jun 2021 This review comes from a trusted partner site and has not been verified. ### 8/10 Good #### Deborah B. Apr 9, 2018 #### Location great and Comfortable accommmodations Pros- Great location with close proximity to beaches, great restaurants and shopping. Comfortable accommodation with nice spa and pool. Cons - Pool is solar heated and does not get warm enough to use even with 5 days of 85+ degrees in April... may be fine in the dead of summer but not very useable in the spring. ##### Deborah B. Stayed 8 nights in Mar 2018 ### 10/10 Excellent #### Ivette R. Jul 20, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great family time The house was perfect for our family of 6. Only 10 min or less to beach. The pool area was great for our teens. Fishing for hubby and relax time for me 😊😊😊 Thank you Gina! Only a message away!! ##### Ivette R. Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### NANCY J. Dec 13, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family wedding in Naples Thanks to Gina for making our stay so terrific. We had our children and spouses together for a family wedding. The house was perfect for hanging out and sharing time together. Comfortable and easy are the best two words to describe it. Two thumbs up. ##### NANCY J. Stayed 5 nights in Dec 2022 ### 6/10 Okay #### Britany P. Feb 2, 2023 Liked: Check-in, communication, listing accuracy Disliked: Cleanliness #### Good It was good, we’ve certainly had far better experiences. Overall we enjoyed our stay but there were a few issues that were difficult to overlook. ##### Britany P. Stayed 17 nights in Jan 2023 ### 10/10 Excellent #### Michael C., Wilmington, NC Jan 6, 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Enjoyable, clean resort-like feel Exactly what you expect for a place in the Naples/Bonita Springs area. Unfortunately we couldn't stay as long as we wanted but the short stay was excellent. We enjoyed the heated pool, hot tub, ping pong table, large lawn next to the home and access to the small dock and water. Inside the home was wonderful as well. Clean, spacious, updated where it needed to be. The block was very cute and very private. Hard to believe we were as close as we were to the busy Rt. 41. We will be back and we hope we can stay longer. ##### Michael C. Stayed 3 nights in Dec 2020 ### 10/10 Excellent #### Jack H., Havre de Grace Apr 21, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Wonderful Amenities The house provided a good range of amenities to be used for our stay which was great and appreciated. The house and set up was beautiful as well as comfortable. The pool was too cold for us to use and we found out on arrival that we had to pay to use the hot tub per day (for electricity) so we did not end up using it - but had a nice time relaxing on the porch and fishing from the dock. The owner was very helpful and reached out to see if there was anything we needed during our stay. Would love to rent again in the future - it was a perfect size for the 3 of us. ##### Jack H. Stayed 4 nights in Apr 2022 This review was submitted before 2018 and has not been verified. ### 10/10 Excellent #### Valerie L., Granite Bay Ca Oct 30, 2017 #### This house is loaded with everything to have fun My family &I were looking for a home close to our favorite beach Vanderbilt and all the yummy restaurants in Naples. WOW! This house is located next to everything. My kids spent all day in the pool and spa and it was great we could watch them from the home. We also used the boat dock to kayak that was lots of fun. The house was very clean and had comfortable furniture and new linens and towels. Absolutely will book this property for out next return visit to Naples. Thank you Gina for quickly responding to all of our questions you were so available and helpful. ##### Valerie L. ### 4/10 Poor #### Hans K. Nov 13, 2024 Liked: Check-in, communication, location Disliked: Cleanliness #### «Casa de Coco» vacation home review Generally speaking, the location is great and close to beaches and shopping. North Naples is a great place to stay. This was our first time rent of the «Casa de Coco». The photos on the website look very inviting. From our point of view, the price-performance ratio was not satisfactory. We chose this house mainly for its location and the hot tub. However, the hot tub could only be used during the last three days of our twelve-day stay due to a broken spa heater. The pool looked a bit cloudy upon our arrival. The owner assured us that someone would come to clean it, but that the water was fine and had already been treated, so we could use it. One of the showers couldn’t be used for two days as only cold water came out. The plumber spent a couple of hours trying to fix it. He made a great effort, but afterward, it was not possible to control the water heat, only hot water came out. The plumber had to come again and fix it. The pool deck was not really clean, walking barefoot around the pool left our feet with a greyish tint. When sitting on the veranda, the noise oft he nearby US 41 was a little disturbing. All in all, the cleanliness oft he house left something to be desired. ##### Hans K. Stayed 12 nights in Oct 2024 ### 10/10 Excellent #### Siu Yee H. Jul 22, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Short Family getaway Communication with the owner was great. We had asked if we could check in a little earlier, just to drop off some of our stuff. She said it was not a problem. Location of the house was great, North end of Naples. We walked in and the house was a bit dirty. But then we saw the cleaner arrive and said they were late that day due to an emergency. We quickly unloaded a few things and got out of their way. We came back at check in time and they were still cleaning. We did our best to stay out of their way so they could finish. When they left, things were still in the dryer and washing machine. I told the owner so she knows that I would fold everything but will leave it there so they can put the rest of the stuff away after we left. The owner was great and said we could check out later, which ended working out since our kids like to sleep in. Kids loved the pool, hot tub, and ping pong table. We had some great family time. Thank you again. ##### Siu Yee H. Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Stephany B. Feb 6, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Home away from home My family and I stayed at this home the last week in January 2024. The home was well kept with newer appliances and enough space for the 6 of us for a week. We have 4 children ages 7-15. There was something for everyone in this home, so much so that we spent a lot of time there just making memories together! The heated pool and hot tub we a favorite! The ping pong table was a family favorite for the evenings. I was able to do laundry there and we were able to have family sit down meals frequently. We were minutes away from a Publix grocery store and Walmart (and McDonalds). This was very convenient! U turns are legal (and expected) on the nearby highway which is a change from Wisconsin driving so that was different for us in getting around. There is a quint souvenir shop at the end of the road owned by the nicest man that I highly recommend visiting! We got a lot of nice Naples memorabilia there. The neighborhood is quiet and the house is on a street that overlooks a canal and has a pier. Hurricane Ian was the topic of a lot of locals there yet and we heard many stories of damage and rebuiliding. The neighbors always waved when we went by. We spent our days visiting beaches. We were up early shelling. The house is close to numerous beaches. We visited 4 different beaches while we were there. Wiggins was the family favorite and was 10 min away. The owners were easy to communicate with and we were able to check in early without issue. Highly recommend this home!! ##### Stephany B. Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Sonja A. Jun 16, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Happy Honeymoon We stayed for a week in June for our honeymoon and were very happy with this property! Gina was very easy to communicate with and check in was a breeze. The house was nicely decorated and had all the basic needs and then some! The kitchen was nicely stocked with spices and dish ware. The only suggestion I would give here would be maybe 1 or 2 smaller skillets to cook with. We did a full breakfast a couple of days and the skillets were quite large and hard to get them all on the burners at the same time. Not a huge deal though. The pool and patio area were an absolute oasis! We spent a lot of time in this area, especially in the evening. The pool was well kept, there is ample sitting areas, and the ping pong table was a nice addition on a rainy afternoon. Gina provides a nice variety of beach and fishing supplies. The one thing that surprised us was the traffic on 41, especially during the work week. Of course, this has no negatives on this property, just a heads up. It was our first time in Naples and we were surprised by the U turns and the amount of traffic. This bothered us more when we just quickly wanted to run to the store to grab a few items. If we were headed to the beach or other sight seeing places it wasn't bad to get on and go with the flow of traffic. Overall, getting around the area was quite easy! I cannot recommend this property highly enough!!! You won't be disappointed! Thank you so much Gina sharing your lovely house and pool with us! ##### Sonja A. Stayed 7 nights in Jun 2023 ### 6/10 Okay #### Heather S. Mar 7, 2023 Liked: Check-in, communication, location #### First time renting in North Naples Overall I would rate this a 3.5 stars out of 5. The good: Location is great, close to beaches, kayaking, shopping. The street is quiet and seemed very safe. Good communication as far as attentive from owner, The not so good: The place was not as updated as we had hoped. The furniture (couches/coffee tables, end tables), blinds in the bedrooms (not functional), patio furniture ect all could use an updating. The owner is kind but there there needs to be more concern about the function of the use of the rental for the guests. The water pressure was so low in the master that we had to use the guest bathroom to brush our teeth, ect. The lights are very dim in the master and main sitting room. The wifi is very slow and unreliable. A few honest things to mention. Also a big minus was after the hurricane the property landscape was damaged. We were concerned if this would be sodded when we went down for the entire month and had asked prior. We were told the back would indeed have sod. Only after we drove down from Michigan and had already paid, we saw there was no sod and were not told prior. So in the backyard for the month we had sandy ground only. We think we should of been told this before arriving. On the other items we did tell the owner some of this and she seemed receptive. As far if changes will be made, unsure. Overall North Naples is a great place and this location was very good so it is up to the guest as far as expectations, this is my honest review! ##### Heather S. Stayed 30 nights in Feb 2023 ### 2/10 Terrible #### Rachel J., Miami, Florida Apr 13, 2018 #### Buyer Beware that you might not receive your deposit back because of a difficult homeowner! My booking was smooth & Gina answered my questions quickly. When we arrived at the home we were impressed by the location & cleanliness. On our 2nd day there Gina passed by the house & saw our kids playing in garage. I didn't include the kids during my booking, which was my mistake. She expressed her concern & I explained to her that 2 of the kids would be leaving that day as my sister in law was just spending the day with us. The other 3 kids (2 of which are babies) would stay the duration of our time. She messaged me that afternoon & asked me if I would help with the cleaning before we checked out because the add'l children meant more cleaning/laundry for the maid. I agreed & was happy to do so; I thought all was well. Before checkout, my mother in law & I cleaned all 3 bedrooms, vacuumed, & did all the laundry (there was still a load drying when we left). We cleaned the entire kitchen & left the home spotless. Gina messaged me that afternoon that she appreciated the head-start we gave the maid. She asked about 2 missing beanbags but they were found later. Shortly after, I received another message from Gina stating that I would NOT be receiving the deposit bc of the children. I immediately called Gina, bc this came to me as a complete surprise! I was under the impression that she wanted us to help w/ cleaning as a solution. On the phone she changed her reasoning and said that there were stains on a bedspread & mattress cover?? There is no way for me to prove that those were not there before because I didn't photograph every inch of the house. It is her word against mine, but I find it unfair that she is saying these things without proof that they were not there before. Regardless, I paid for CSA protection insurance through Homeaway for any damages. Those things can be covered if she wishes to file a claim. I'm in the process of working with Homeaway & my credit card company to get my refund back but it has been a very stressful situation. I was bothered that there were surprise fees along the way. You have to pay a daily rate for the pool heat, which was not stated before booking. There is a note that says you have to run the dishwasher before leaving & then put all the dishes back in their place or risk having money deducted from the deposit. Mind you we already paid the cleaning fee! It feels deceiving to have surprises when you get home from vacation. The stress isn't worth it. I'd rather go somewhere else & have peace of mind! ##### Rachel J. 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