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Reviews of TownePlace Suites by Marriott Naples

3.5 out of 5
TownePlace Suites by Marriott Naples
5425 JULIET BLVD, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 504 reviews" "
Rating 8 - Good. 78 out of 504 reviews" "
Rating 6 - Okay. 23 out of 504 reviews" "
Rating 4 - Poor. 12 out of 504 reviews" "
Rating 2 - Terrible. 11 out of 504 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Santiago on May 24, 2024
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!!
Stayed 2 nights in May 2024
Response from Santiago on May 21, 2024
Dear Jairo,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice!
Stayed 1 night in May 2024
Response from Santiago on May 20, 2024
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lizbeth Meza on May 18, 2024
Thank you for taking the time to let us know how we are doing. We hope to see you again soon !

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality as always
Stayed 1 night in Apr 2024
Response from Santiago on May 12, 2024
Dear Courtney,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 Okay

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
I would suggest Better breakfast option
Stayed 1 night in May 2024
Response from Liz M. on May 10, 2024
Thank you for your feedback we truly appreciate you taking the time to let us know how we are doing. On behalf of the Townplace Suites team we thank you for having stayed with us and hope to see you again soon.

10/10 Excellent

Sady

Stayed 1 night in May 2024
Response from Santiago on May 26, 2024
Dear Sady,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Lauriano

Stayed 1 night in Apr 2024
Response from Santiago on May 25, 2024
Dear Lauriano,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The only thing I would change is place the TV across from the beds! Not on the wall with the door to the bathroom.
Stayed 1 night in May 2024
Response from Liz M. on May 8, 2024
Thank you so much for your feedback. We truly appreciate it and will take it into consideration. On Behalf of the TownePlace Suites team we thank you for having stayed with us and hope to see you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tam on May 4, 2024
Dear Ana, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Tenisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing.
Stayed 2 nights in Jul 2023
Response from Santiago on Apr 18, 2024
Dear Tenisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 Okay

alexis

Stayed 1 night in Mar 2024
Response from Liz. M on May 8, 2024
On behalf of the TownePlace Suites team we thank you for having stayed with us and thank you for taking the time to let us know how we are doing. It was a pleasure to have you and hope to see you again soon.

10/10 Excellent

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and clean. The staff makes a great job!
Stayed 1 night in Apr 2024
Response from Santiago on Apr 15, 2024
Dear Pedro,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Martha, Miami Beach

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Santiago on Apr 4, 2024
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

ROSARIO, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently located off I-75 and Immokalee. The area is safe, Vanderbilt Beach is 5 minutes away by car. There are several food choices nearby. The property is very well maintained. Rooms are comfortable.
Stayed 1 night in Mar 2024
Response from Santiago on Apr 4, 2024
Dear Rosario,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

NAIVI, HIALEAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2024
Response from Santiago on Mar 24, 2024
Dear Naivi,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Meryl, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our purposes. Unexpected visit to the area for a family funeral. Everything we needed for quick stay
Stayed 2 nights in Mar 2024
Response from Santiago on Mar 18, 2024
Dear Meryl,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.You are always welcome to come back.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

4/10 Poor

Fady

Stayed 1 night in Mar 2024
Response from Santiago on Apr 6, 2024
Dear Fady,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Anthony R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, coffee in the morning and breakfast.
Stayed 1 night in Mar 2024
Response from Santiago on Mar 15, 2024
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago Donoso

10/10 Excellent

FRANCES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly cleaned and very pleasant staff
Stayed 1 night in Feb 2024
Response from Santiago on Feb 23, 2024
Dear Frances,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Santiago on Feb 12, 2024
Dear Theodore,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 🏨
Stayed 1 night in Jan 2024
Response from Santiago on Feb 3, 2024
Dear Gabriella,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 Okay

Brooke

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Santiago on Jan 31, 2024
Dear Brooke,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy check in. Convenient. Good breakfast.
Stayed 1 night in Jan 2024
Response from Santiago on Jan 27, 2024
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

2/10 Terrible

Kris

Stayed 1 night in Jan 2024
Response from Santiago on Jan 20, 2024
Dear Kris,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the situation from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 Good

Julian

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel was ok. Positives were the friendliness of staff and convenience to the Collier soccer field which is why we stayed there. Negatives were the breakfast food which was average at best even for free continental breakfasts at these types of hotels, the cleanliness of the room (hair on one of our fresh towels, dirty floor), and room needed updating (mirror edges were black from water underneath it). Overall though if we had a soccer event again at Collier, we'd stayed there again for same price and for the convenience of getting to restaurants and amenities like Walmart which is across the street and proximity to CVS, etc. which we needed to get some items.
Stayed 2 nights in Jan 2024
Response from Santiago on Jan 15, 2024
Dear Julian,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Santiago on Jan 15, 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Leigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Santiago on Jan 15, 2024
Dear Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

LOIS L

Stayed 1 night in Dec 2023
Response from Santiago on Dec 23, 2023
Dear Lois,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

MARCIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tam on Dec 14, 2023
Thank you for taking the time to give us a 5-star rating. We sincerely appreciate the great review and hope that you choose our hotel on your next visit.

10/10 Excellent

James

Stayed 10 nights in Dec 2023
Response from Santiago on Dec 12, 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Santiago on Dec 12, 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION
Stayed 1 night in Dec 2023
Response from Tam on Dec 14, 2023
Dear Vivian, On behalf of the hotel I would like to thank you for taking the time to share your experience with us. I do apologize that your stay was not up to your expectations. We hope that you do choose us for your next visit and let us exceed your expectations.

10/10 Excellent

Pola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 2 nights in Nov 2023
Response from Santiago on Nov 26, 2023
Dear Pola,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Santiago on Nov 26, 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, perfect location for dining & shopping!
Stayed 1 night in Nov 2023
Response from Santiago on Nov 26, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 Good

carlton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean staff was very friendly really close to stores easy convenient free parking free breakfast was good nice variety pool was very nice clean nice sitting area always empty
Stayed 1 night in Oct 2023
Response from Santiago on Nov 1, 2023
Dear Value Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with the property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and a really nice breakfast including real eggs, waffles, oatmeal with toppings, juice and coffee.
Stayed 2 nights in Oct 2023
Response from Santiago on Nov 26, 2023
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Tamer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Santiago on Nov 26, 2023
Dear Tamer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

DOUGLAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Santiago on Nov 26, 2023
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 Excellent

Lian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Santiago on Nov 26, 2023
Dear Lian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 Okay

Christopher and Kelly

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
The AC fan broke at 3am in the morning. Woke up to a very loud noise shaking the wall. Called the front desk and they said that they were at full capacity and couldn’t move me. I had to turn off the unit and deal with the heat until the morning. They did not refund me or give me a refund to a new room.
Stayed 1 night in Oct 2023
Response from Tam on Dec 14, 2023
Dear Kelly,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent future occurrences.We apologize that your stay was not to your liking.

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, especially breakfast.
Stayed 4 nights in Oct 2023
Response from Santiago on Nov 26, 2023
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples

2/10 Terrible

Edward, Port Saint Lucie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water to shower was cold, room odor was bad, and it was very dusty.
Stayed 1 night in Oct 2023
Response from Tam on Dec 14, 2023
Dear EdwardThank you for taking the time to share with us your experience during your stay. We apologize that your experience was not satisfactory. The information has been shared with the team to prevent further occurrences. We hope your next visit to Naples is a more enjoyable one.

10/10 Excellent

Ray

Very friendly service
Stayed 5 nights in Oct 2023
Response from Grace on Oct 19, 2023
Hello Ray!Our entire staff would like to thank you for taking the time to leave us a good review.We appreciate you and hope to see you back soon!

10/10 Excellent

santos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near highway. Close to shopping options. Staff was very nice and courteous.
Stayed 1 night in Oct 2023
Response from Grace on Oct 19, 2023
Hello Santos!We would like to share our appreciation for taking the time to review our property and share your positive comments.Please come back to stay with us again soon!

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Grace on Oct 19, 2023
Hello Jeannette!Thank you for reviewing our property.We appreciate you taking that time for us.Please come back and see us soon!

10/10 Excellent

Sulye

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and property
Response from Grace on Oct 11, 2023
We would like to thank you for taking your time to review our property! We truly appreciate you and hope to welcome you back soon.

10/10 Excellent

marvalyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Grace on Oct 11, 2023
Thank you for the great review of our hotel. We hope you come back and see us soon.

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Grace on Oct 6, 2023
Thank you so much for taking the time to review our hotel. Please come by and see us again soon!