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Reviews of LaPlaya Beach & Golf Resort - A Noble House Resort

4.5 out of 5
LaPlaya Beach & Golf Resort - A Noble House Resort
9891 Gulf Shore Dr, Naples, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and friendly. We had an oceanfront room that was lovely. Bed very comfortable. Only thing missing was tea. Coffee machine there though.
Stayed 2 nights in May 2024
Response from Carlos D. Macias - General Manager on May 23, 2024
Hi Penelope,Thank for your review and for highlighting our amazing team - they are what make staying at LaPlaya truly special and are the best at what they do. I am glad you got to enjoy one of our beautiful oceanfront rooms and found the accommodations to be very comfortable. Thank you for your suggestions about beverage offerings - we are always looking for ways to further enhance our offerings and will take this into consideration. Please come see us again soon!Carlos D. MaciasGeneral Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the beach. Are coming back from storm in a good way.
Stayed 4 nights in May 2024
Response from Carlos D. Macias - General Manager on May 23, 2024
Dear Christopher,Thank you for your kind words and noticing our refreshed look, rooms, and amenities following Hurricane Ian. We put a lot of thought and effort into creating an even better guest experience and are glad we had the opportunity to welcome you back.Carlos D. MaciasGeneral Manager

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carlos D. Macias - General Manager on May 23, 2024
Dear Abel,Thank you for this 5-star review of your recent stay with us. Our team strives to provide an excellent experience for every guest so we are glad to see we were successful throughout your stay.Carlos D. MaciasGeneral Manager

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not very crowded. It was like having your own luxury resort as far as the 4 pools and the ocean to yourself. The beach view room in the beach house was awesome. The beach is literally right there. Cool white sand literally 50 yards into the Gulf and it's still powdery soft. Stayed from 5/6/24-5/12/24, 90 plus degrees and not a drop of rain the whole time, just amazing place.
Stayed 6 nights in May 2024
Response from Carlos D. Macias - General Manager on May 20, 2024
Dear Michael,Thank you for sharing your exceptional experience with us at LaPlaya! The Beach House is absolutlely one of our finest accomodations and the convenience to the beach simply can't be beat. Please let us know when you come back to enjoy our little slice of paradise again!Carlos D. MaciasGeneral Manager

10/10 Excellent

henry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff
Stayed 5 nights in Feb 2024
Response from Carlos D. Macias - General Manager on May 20, 2024
Dear Henry,Thank you for this excellent review and for highlighting much of what makes our resort so special. Our team truly is incredible and loves to make every LaPlaya guest's stay special.Carlos D, MaciasGeneral Manager

10/10 Excellent

Michael D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to Naples, Florida for the past 15 years, this by far is the best hotel. The staff is very helpful and always pleasant. The front desk cannot do enough for you. The beach is beautiful, pools are great. 15 minute drive to Naples 5th Ave. Am going to stay again. Thanks LaPlaya!
Stayed 4 nights in May 2024
Response from Carlos D. Macias - General Manager on May 20, 2024
Dear Michael,Thank you for sharing your exceptional experience with us at LaPlaya! The Beach House is absolutlely one of our finest accomodations and the convenience to the beach simply can't be beat. Please let us know when you come back to enjoy our little slice of paradise again.Carlos D. MaciasGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carlos D. Macias - General Manager on May 20, 2024
Dear Michael,Thank you for choosing LaPlaya for your stay in beautiful Naples. We look forward to welcoming you back for more of our spectacular sunsets very soon.Carlos D. MaciasGeneral Manager

6/10 Okay

Estefania

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We have mixed feelings about this place… the beach is beautiful, plenty of pools if you have kids, and room service is great and responsive, however, we didn’t get the best service around the pool- we had to go to the bar ourselves to order food and drinks because it could be an hour before any of the staff checked on us for orders/ more drinks. The cocktails were really bad and watery we couldn’t taste the alcohol. Food was good but not 5 star level and worth that much money. Our expectations were not met
Stayed 5 nights in Apr 2024
Response from Carlos Macias, Resort Manager on May 12, 2024
Dear Estefania,Thank you for choosing to stay with us and for your candid feedback. Our sincerest apologies for not meeting and exceeding expectations. I look forward to making this right for you on your next visit. Sincerely,

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, excellent beach and nice rooms
Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on May 12, 2024
Dear Ricardo,Thank you for choosing to stay with us and for highlighting our amazing views and guest rooms. Sincerely,

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!
Stayed 2 nights in May 2024
Response from Carlos D. Macias - General Manager on May 7, 2024
Dear Julio,It is wonderful to know that your recent stay was exceptional - we hope you were able to take advantage of all of our unique amenities. We look forward to having you stay with us again soon!Carlos D. MaciasGeneral Manager

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Apr 2024
Response from Carlos Macias, Resort Manager on Apr 29, 2024
Dear Alexa,Perfect is certainly what we are aiming for!Thank you,

8/10 Good

Steve Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort.
Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on Apr 29, 2024
Dear Steve,Thank you for choosing LaPlaya!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Carlos D. Macias - General Manager on May 20, 2024
Dear Tonya,Going above and beyond is what our team loves to do and it was an absolute pleasure serving you! Come see us again for more beautiful Naples beachfront experiences soon.Carlos D. MaciasGeneral Manager

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Property was not near any places that we could walk to
Stayed 5 nights in Apr 2024
Response from Carlos Macias, Resort Manager on Apr 23, 2024
Dear James,Thank you for sharing your feedback with us!

10/10 Excellent

Sharon

Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on May 12, 2024
Dear Sharon,Thank you for your review and for choosing to stay with us!

6/10 Okay

Nataliya

Travelled with family and small children
We were charged for mini bar items that we didn’t touch. Really difficult to reach anyone at the resort over the phone. After I talked to the receptionist, nothing was changed.
Stayed 9 nights in Apr 2024
Response from Carlos Macias, Resort Manager on Apr 23, 2024
Dear Nataliya,Thank you for your candid feedback. I am terry sorry that this is not rectified, we will be doing so right away. An updated folio will be shared after review.

8/10 Good

Colleen Elizabeth

Stayed 6 nights in Apr 2024
Response from Carlos D. Macias - General Manager on May 9, 2024
Dear Colleen,Thank you so much for choosing to stay at LaPlaya during your recent trip to Naples. We are so glad you had a good experience and hope to welcome you back again soon for an even better time!Carlos D. MaciasGeneral Manager

8/10 Good

Reinaldo, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carlos D. Macias - General Manager on May 7, 2024
Dear Reinaldo,Thank you for your review - it is truly a pleasure to have had you stay with us and we hope to be able to welcome you back soon for an even better experience,Carlos D. MaciasGeneral Manager

4/10 Poor

brad

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very expensive! Two drinks and tortilla chips were $70. Bread with dinner $11. Bottled water in room $9 each. Not many choices for food and only one restaurant. Staff was very nice, place was clean. Beach was beautiful. Must have a car because nothing walkable near by.
Stayed 4 nights in Apr 2024
Response from Carlos Macias, Resort Manager on Apr 8, 2024
Dear Brad,Thank you for your candid feedback. I am deeply sorry that we did not meet your expectations.We sincerely appreciate your review and will do everything we can to make this right for your next visit.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Baleen was an excellent restaurant. The beach was beautiful and the best sunsets. Spa was wonderful as well. Massage was excellent. I was disappointed that they did not provide water in the rooms complementary. Only other improvement would be when we checked in, the staff should have gone over the resort and what was included/available for use. We had to sort of figure it out.
Stayed 3 nights in Mar 2024
Response from Carlos Macias, Resort Manager on Mar 31, 2024
Dear Melanie,We are so grateful for your candid feedback. We look forward to your return stay!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beachfront location!
Stayed 5 nights in Mar 2024
Response from Carlos Macias, Resort Manager on Mar 31, 2024
Dear Lisa,Thank you for your wonderful review!

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch facility. Can’t wait to come back!
Stayed 3 nights in Feb 2024
Response from Carlos Macias, Resort Manager on Feb 24, 2024
Dear Charlie,We are elated to read your review! We are proud of our product and service and are too hopeful for a speedy return.

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property still dealing with construction and cleanup from hurricane, but still very nice. Valet parking is only option and its expensive. Views from ocean view room were perfect. Staff were very pleasant and accommodating. The food at the restaurant was great. We really enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Carlos Macias, Resort Manager on Jan 22, 2024
Dear Brendan,Thank you for choosing La Playa for your stay! Your candid feedback is appreciated.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities
We knew prior to our booking that they were issues based on residual damage from the hurricane. 2 of those issues was infinite and television service. Also, the fact that the only one elevator was working in the building that we were staying at which caused issues as it had to have to be used by both the staff cleaning rooms and servicing the building and the guests
Stayed 9 nights in Jan 2024
Response from Carlos Macias, Resort Manager on Jan 22, 2024
Dear Fredrick,Thank you for your candid feedback. We are grateful you chose us for your stay in Naples. We look forward to seeing you again after our re opening efforts are completed.

10/10 Excellent

Marvin

Stayed 3 nights in Jan 2024
Response from Carlos Macias, Resort Manager on Jan 22, 2024
Dear Marvin,Thank you for your review!

6/10 Okay

Denise

Travelled with family and small children
Liked: Staff & service
It is very expensive. There are so many additional fees on top of the actual price. The grounds are still not finished. The pool was not what I had expected for the price we paid I felt we were at a motel. Not happy at all.
Stayed 7 nights in Dec 2023
Response from LaPlaya Beach & Golf Resort on Jan 10, 2024
Thank you for your feedback. We apologize for not meeting your expectations regarding pricing and our facilities. We're working to improve our transparency on costs and to complete our grounds enhancement swiftly. Your comments about the pool area are taken seriously, and we will use this feedback for future improvements. We hope to have the opportunity to better serve you in the future and invite you to contact us directly to discuss any further concerns.

10/10 Excellent

Jadranka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Carlos Macias, Resort Manager on Dec 26, 2023
Dear Jadranka,Thank you for the wonderful review and rating!

10/10 Excellent

Delesa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything at this resort . It was perfect
Response from Carlos Macias, Resort Manager on Feb 24, 2024
Dear Delesa,Thank you so much for your review!We look forward to seeing you back soon.

6/10 Okay

Thair

Travelled with family
The beach
Stayed 3 nights in Dec 2023
Response from Carlos Macias, Resort Manager on Dec 19, 2023
Dear Thair,Thank you for the review and feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding beach and resort experience
Wonderful and attentive staff. Second to none beach location.
Stayed 4 nights in Dec 2023
Response from Carlos Macias, Resort Manager on Dec 10, 2023
Dear Gary,Thank you so very much for your wonderful feedback!Sincerely,Carlos D. Macias

4/10 Poor

Savitri

Travelled with family
Disliked: Property conditions & facilities
The rooms and showers are very old and dated
Stayed 8 nights in Nov 2023
Response from Carlos Macias, Resort Manager on Dec 10, 2023
Dear Savitri,Thank you for your candid feedback as we position our Resort to make the needed changes.

10/10 Excellent

marcia

Stayed 4 nights in Nov 2023
Response from Carlos Macias, Resort Manager on Dec 21, 2023
Dear Marcia,Thank you for the wonderful review and ranking!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the staff was amazing! Very attentive and kind. The resort was very well maintained, even with the construction going on. (3 pools/fitness center/rooms) The only negative thing I can comment on are the additional fees. They charge a valet parking fee of $39 per day with a clear sign stating that gratuity is not included. There are no other parking options so you're forced to pay. And the location really does require a car unless you plan on staying and eating at the resort which is costly. In addition, there is a $45 per day resort fee. So with that said, plan on adding another $100, per night, to your stay. I personally would've rather paid it upfront in my nightly rate, somehow it softens the blow at the end of your trip.
Stayed 5 nights in Nov 2023
Response from P. Taylor on Nov 29, 2023
Hello Lisa. Thank you for staying with us. We hope to welcome you back again in the future. Maybe we will have a promotion that can help with the fees.

6/10 Okay

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service
The beach location and views are priceless. The property is still under major construction after getting hit by a hurricane last season so much of the pool area is still not open thus it is not quite at full capacity yet.
Stayed 1 night in Nov 2023
Response from P. Taylor on Nov 29, 2023
Thank you, Frank, for staying with us. we hope to welcome you back once we have completed the construction.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our balcony was spectacular. The room was pleasant and clean. The staff friendly and helpful. We enjoyed our stay very much.
Stayed 2 nights in Nov 2023
Response from Ken on Nov 15, 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort and providing feedback from your stay. We are truly excited to hear that you had an amazing stay with us and we very much look forward to welcoming you back for a future stay!Wishing you all the best,Ken MinkeDirector of Front Office

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ken on Nov 15, 2023
Good Afternoon,Thank you for recently staying with us at LaPlaya Beach and Golf Resort. We are delighted that you had an amazing stay with us and we hope that we can welcome you back again soon!Wishing you all the best,Ken MinkeDirector of Front Office

8/10 Good

helena

Liked: Cleanliness
Beautiful location. food v expensive and v ordinary. Meal service chaotic. Only one elevator.
Stayed 2 nights in Oct 2023
Response from P. Taylor on Oct 24, 2023
Hello Helena. I hope that you will give us the chance to show you that we are more than just ordinary one day. I hope that you will visit us again in the future,

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Love LaPlaya and this is my third time visiting! I can’t wait to come back! Only thing they need to fix the elevators! One didn’t work and the other one was bumpy and seemed like us was going to break down. Otherwise the place is my favorite
Stayed 2 nights in Oct 2023
Response from P. Taylor on Oct 24, 2023
Thank you, Lori, for your loyalty. We can't wait to host you again in the future.

10/10 Excellent

MARCO, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Oct 2023
Response from P. Taylor on Oct 16, 2023
Thank you, Marco, for your positive feedback. We hope you welcome you back again in the future!

10/10 Excellent

Dunia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. All staff were very friendly
Stayed 2 nights in Oct 2023
Response from P. Taylor on Oct 11, 2023
Thank you, Dunia, for your positive feedback. We hope to host you again in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Most beautiful hotel right on the most beautiful, clean beach. Close to shopping and restaurants. Staff in all areas were amazing. Rooms were super clean!
Stayed 6 nights in Sep 2023
Response from P. Taylor on Oct 3, 2023
Thank you, Lisa, for your positive review. It was a pleasure hosting you and we hope to welcome you back in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Great view and location. Did not like the ongoing construction noise and issues with elevator operation.
Stayed 4 nights in Sep 2023
Response from P. Taylor on Oct 5, 2023
Thank you for your staying with us at LaPlaya Beach and Gold Resort. We are so happy that you enjoyed our location and your view. We hope that we will be able to host you again once all of the construction has been completed so that you can experience the full beauty of the resort.

10/10 Excellent

Higinio, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable and nice resort . Professional staff.
Stayed 2 nights in Sep 2023
Response from P. Taylor on Oct 5, 2023
Thank you for staying with us at LaPlaya Beach and Golf Resort. We are so happy to hear that you enjoyed your stay with us. We look forward to hosting you again in the future.

10/10 Excellent

Jason

Stayed 7 nights in Sep 2023
Response from P. Taylor on Oct 20, 2023
Thank you, Jason, for your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel and the staff.
My wife and I love the place. This is our 3rd year coming to LaPlaya. They did a great job on the property especially since the hurricane just hit. The staff is always very helpful and friendly. We will be back next year.
Stayed 3 nights in Sep 2023
Response from P. Taylor on Sep 11, 2023
Thank you for the positive feedback. We look forward to hosting you and your wife again next year.

8/10 Good

Paraskevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is still undergoing restoration following hurricane Ian so the Beach House had construction going on all day. Other than that the stay was wonderful. The food was incredible and the staff was amazing We will definitely be back once they are done w the restoration.
Stayed 5 nights in Aug 2023
Response from P. Taylor on Sep 1, 2023
Thank you for your understanding has we complete our restoration after Hurricane Ian. I am so happy to hear that overall, you had a good experience at LaPlaya. We look forward to welcoming you back when we are back to complete paradise.

8/10 Good

Victor R

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from P. Taylor on Aug 24, 2023
Thank you, Victor, for trusting us with your trip We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Second time staying here and i love it! One of my favorite hotels. The service was amazing like always! Thank you!
View from the balcony.
Beautiful sandy beach.
Stayed 2 nights in Aug 2023
Response from Carlos Macias, Resort Manager on Aug 15, 2023
WOW! Stunning photos of our beautiful Resort and setting. We are thankful to welcome you back time and time again.

4/10 Poor

Brianba

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Between the construction and staff members who were unwilling to help, I will never go back. The rooms are in poor condition and things are falling apart. The service is very limited overall. The vallet is alway busy.
Stayed 2 nights in Jul 2023
Response from Carlos Macias, Resort Manager on Aug 4, 2023
Dear Brianba,Thank you for your choosing to stay with us. We are saddened to learn about your experience this time. We look forward to welcoming you back when the time is right.

2/10 Terrible

Monika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We UNSUCCESSFULLY tried to cancel with both the hotel and Expedia. Even though we never showed up I kept receiving texts regarding checkout times etc. If they don't even realize there is nobody there during 3 nights, they have bigger problems than their remodeling, which we only found out a couple of days before.
Stayed 3 nights in Jul 2023
Response from Carlos Macias, Resort Manager on Aug 4, 2023
Dear Monika,Thank you for your feedback. We will certainly reach out to our partners at Expedia and our reservations team to ensure your booking is canceled. We are here to help should there be anything further.