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Reviews of Hotel Ginevra

1 out of 5
Hotel Ginevra
Via Genova 116, Naples, NA

Reviews

7.4

Good

Rating 10 - Excellent. 79 out of 334 reviews" "
Rating 8 - Good. 128 out of 334 reviews" "
Rating 6 - Okay. 82 out of 334 reviews" "
Rating 4 - Poor. 28 out of 334 reviews" "
Rating 2 - Terrible. 17 out of 334 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Janys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although in a rundown area of the city, this tidy and well staffed hotel is a great stay. It is close to the station and surrounded by good cafes and restaurants. Our room had a great balcony.
Stayed 5 nights in May 2024

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ginerva, was really nice on the inside. On the outside felt like we were in parts of the ghetto. But once you get passed that you’re fine.
Stayed 2 nights in May 2024

6/10 Okay

RODEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean but far from the metro and bus.
Stayed 1 night in May 2024
Response from lello on May 22, 2024
I'm sorry but maybe you are confused, we are only 200 meters from the central station of Naples and 200 meters from the bus station :-)

10/10 Excellent

Sung

Liked: Staff & service, property conditions & facilities
Fantastic location and amazing front desk staff.
Stayed 2 nights in May 2024

2/10 Terrible

Dina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was bad, it was giving traphouse there were fights outside at night and sus people coming in and out of the building dont stay here, go to serrento
Stayed 3 nights in Apr 2024

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Did exactly what I needed it to do. Close to the main transport hub, and good WiFi in my room too which was important. Not always quiet with the bin men coming round and just being off the main street but it was excellent for what I needed. Simply somewhere to sleep, shower, and go to the toilet
Stayed 7 nights in Apr 2024

8/10 Good

Zubin

Great value, basic clean room. Station area not as nice as the centre but its ok
Stayed 5 nights in Mar 2024

6/10 Okay

Bryan

Disliked: Amenities
Hotel is on the 2nd floor. Small room. Small bathroom. Ok if you're on a budget. 10 - 15 min walk from Napoli centrale train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rumyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good value, convenient location.
Very convenient location. Staff friendly and helpful. Had everything I needed for a 3 night stay. Rppm was cleaned and fresh towels provided daily The stairs are a killer but I'm an overweight 50+ smoker. My only complaint was the bed was VERY firm, too firm for me personally. If you sleep on your side and have large hips, your hips will end up feeling bruised. After spending my days doing a lot of walking, it would have been better to have comfy bed and a decent nights sleep.7/10
Stayed 3 nights in Oct 2023

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
It has been updated and the shower works well. Really close to the metro and train station.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short stay
2 minutes walk from main rail station it’s ideal for those wishing to stay for short while. Basic but cleaned every day & secure. My room had small balcony. Great vfm
Stayed 2 nights in Sep 2023

8/10 Good

Harrinarine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the train station. Room was clean and nice
Stayed 3 nights in Sep 2023

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Very close to the central station. The location is great and within walkable distance to all the tourists attractions. The room was average size. It is clean but looks a bit tired. However, given the price is great for a night with bathroom, I have no complain
Stayed 3 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location just a few minutes from Naples Central Train station. Spotlessly clean, fresh towels daily, air-con, friendly staff and manager/owner provided mobile number for any emergencies. Only challenges were it’s quite noisy outside and couldn’t get shower real hot. For the price it’s a bargain however and I’d definitely stay again.
Stayed 4 nights in Aug 2023

4/10 Poor

Lorna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like, the sheets too small to cover the mattress, no mattress protector. The air condition is very noisy. Owner of the property regused to give kettle and cups for tea/coffee. No lift to 3rd floor, no soap in the bathroom. Toilet roll magically appeared on our last night
Stayed 3 nights in Aug 2023

8/10 Good

Muhammad A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & convenient with economical rate
Nice hotel nearbytrainstation, decent room size, friendly staff. Inconvenient cuz no elevator & we were on 2nd floor. They have kitchen which has refrigerator, microwave & electric kettle
Stayed 1 night in Jun 2023

8/10 Good

VIKTOR, AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, can be noise, nice personal !
Stayed 1 night in May 2023

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was soo nice and helpful throughout my stay nothing was to much for them , hotel is near alot of tourist attractions
Stayed 7 nights in Apr 2023

8/10 Good

Flavia

Liked: Cleanliness, staff & service, room comfort
Review
The hotel is good for the price, room and bathroom were clean and they also cleaned it every day. We stayed for 7 days and had a good sleep, our own private bathroom and various other facilities. It had a TV with netflix, kettle and coffee/tea, a hairdryer, a safe for our passports and other valuables, wifi, a fridge and aircon/heating. Location was very good too, only 2 min walk to main station Garibaldi which was great for our trip to Pompeii and Amalfi. Did not have any problems with noise but our room was towards the inside court of the building so it was fairly quite, maybe rooms towards the road are a bit noisy. CONS- shower was very small and felt a bit uncomfortable for me, however it was clean. No toiletries, had to buy our own. No lift/elevator but it is only on the second floor so was not too bad. Area is not great, the location in relation to the station and city centre its very good but the area is a bit sketchy and run down. We did not particularly feel unsafe but it puts you off a little bit when walking back to the hotel. The rest of the main city its great tho. Rooms are a bit colourful and the pillow was a bit hard for my comfort but that is personal preference, in general I had a good sleep and felt well rested.
Stayed 7 nights in Mar 2023

8/10 Good

DANIELE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing price for a central positioned hotel. But be warned it can be very noisy at times even during the night. Maybe get some earplugs to help out. Nothing amazing about the hotel but does the job efficiently. Would recommend as a no frills place to stay.

8/10 Good

Martha Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location for easy access to public transit and restaurants. It was easy to get to. This is a very busy part of the city with homeless people outside the train/bus station. They did not cause any problems. There were restaurants, grocery stores and small stores within 1 block. I had a private room that was a one bedroom and en-suite bathroom. The water pressure and hot water were awesome. My room was cleaned daily and there were 4 towels, and a separate heat/ac unit that I had full control of. My room number 20, was right by the front door and reception desk. Unfortunately the walls were thin and the phone ringing and people talking outside felt like they were in my room. It made me paranoid they could hear me. There were multiple wifi links but they cutout around 9pm and were weak in the room. I stayed 3 nights and was happy to call it my home base.
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap and cheeful!
The hotel was cheap and cheerful, a good base for a city break, you get what you pay for. The room was clean and tidy no issues there, cleaners came in every day and made the bed etc. Quirky decoration lol No shampoo/conditioner/shower gel is provided, only hand soap so bring your own. Netflix provided in various languages which was good. Thin bedding, is okay for summer but does get a bit chilly in March. Only one pillow was provided. One lightbulb was missing from one of the lamps, a safe is provided. Upon arrival, the staff explained the key mechanisms and such, friendly enough. It would be helpful for the reception staff to book taxis for guests, instead, they just give you a number for a taxi company, one was very good, spoke fluent English and was prompt. Unfortunately we struggled to communicate with the other taxi company provided (our fault as well for not speaking Italian lol!) but would have been helpful for the hotel to arrange. Right next to the central train station, so an excellent landmark to be near. Overall, a cheap hotel which worked well for our little city break
Room
Bathroom
Quirky walls
Stayed 4 nights in Mar 2023

4/10 Poor

LAI WAH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rm is old , Wi-Fi did not working In Rm,
Stayed 1 night in Mar 2023

10/10 Excellent

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Everything was perfect the room was very spacious clean and tidy.
Stayed 3 nights in Feb 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good price for my own room (shared bathroom outside the room), centre city location with Naples Central Station just a minute walk and plenty of hot water.
Stayed 6 nights in Feb 2023

10/10 Excellent

Claude

Stayed 4 nights in Feb 2023

8/10 Good

Victoriana

Stayed 6 nights in Jan 2023

10/10 Excellent

María Florencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación por su cercanía con la Terminal, tanto al llegar a la ciudad como a la hora de recorrer ciudades cercanas. La atención del personal muy buena. Llegue a media noche y me recibieron sin ningún inconveniente ni recargo. Limpio, la habitación amplia y cómoda. Volvería con gusto.
Stayed 2 nights in Nov 2022

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022

10/10 Excellent

Raju

Stayed 1 night in Sep 2022

10/10 Excellent

Meroojan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fine and cozy
Stayed 1 night in Sep 2022

8/10 Good

Marilyn

Disliked: Room comfort
Very good central location
This hotel has a great location just a few yards from the main train station which you will be using while in Naples it is Central to everything. It was very noisy it was on a Main Street my stay there was just fine I had a balcony which I did enjoy
Stayed 4 nights in Sep 2022

6/10 Okay

Cathal

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great room, very clean and comfortable with air con which was amazing in the heat. Had a cute little balcony for people watching too. Staff were very friendly. If im ever in Naples again I would book again
Stayed 5 nights in Jul 2022

6/10 Okay

Connie

Travelled with family
Disliked: Cleanliness
Close to train station. Man checking us in knew just enough English to get us settled, I appreciated that. Room was fine but found cockroaches in the bathroom in the morning.
Stayed 1 night in Jun 2022
Response from lello on Jun 27, 2022
good morning, thank you for being guests, sorry for the problem in the bathroom but it was not the fault of the hotel it definitely came from outside, thanks

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position for everything
No real complaints but a lift would help. Sixty steps to reception.
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, minimalistic and functional hostel. Walking distance to metro and the historic center of Naples. Helpfull staff. Good value for money. Good for low-budget traveling and/or backpacking.
Stayed 4 nights in Jul 2020
Response from Lello on Oct 6, 2020
thank you :-)

4/10 Poor

Verified traveller

Liked: Cleanliness
There was a woman shouting all night long in another room. Smell of cigarette smoke flowing into our room, coming from elsewhere. Bed was rather squeaky. But clean and staff are friendly.
Stayed 1 night in Jan 2020
Response from LELLO on Jan 20, 2020
we are sorry but the problem is not due to the hotel but by some rude customer, you could contact our staff and we would have taken care of the problem, THANKS

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i chose this hotel because of the price, which was reasonable, i chose the single room with shared bathroom, the room was basic but comfortable, i slept well, the area was very close to train station and airport bus, and also on the edge of the historical area, plenty of good pizzeria and pizza options close by, naples is a bit rough around the edges but in a way that gives it character anc chamr, i felt safe at al times- also the staff were nice
Stayed 2 nights in Dec 2019
Response from lello on Jan 8, 2020
many thanks Peter

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a nice staff. The hotel remains quite simple in itself but we were not looking for no more
Stayed 2 nights in Nov 2019

10/10 Excellent

john

Stayed 1 night in Nov 2019

4/10 Poor

Judy

Travelled with group
Disliked: Room comfort
Unsafe Neighborhood!
Overall, the place inside is decent and the service was ok. BUT, this place is located in a very scary area. Thank God for the restaurant across the street, otherwise, we would have gone hungry for the night because we were scared to leave the hotel after dark! We paid for 2 nights and left as soon as we could early the next morning!! And it's a walk up, I think 3 flights of stairs, so if you have luggage, it's quite a haul.
Stayed 2 nights in Sep 2019

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
For the price it’s ok. Very close to the train station. Friendly staff
Stayed 1 night in Jun 2019
Response from Lello on Jul 22, 2019
thank you .^_^

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure clean and friendly staff excellent value and very close to the train and metro station The area is not posh but I felt comfortable exploring the streets and learning more about Naples
Stayed 3 nights in Jun 2019
Response from Lello on Jun 26, 2019
many thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location very near the station. Two flights off steps after a flight and bus ride were a little taxing but there is a lift down. Good value for a short stay
Stayed 1 night in May 2019
Response from lello on May 29, 2019
many thanks