Property amenity

Reviews of Hawthorn Suites by Wyndham Naples Pine Ridge

3 out of 5
Hawthorn Suites by Wyndham Naples Pine Ridge
3557 Pine Ridge Road, Naples, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 66 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool area with cabanas at no cost and also enjoyed the bikes.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room was perfect
Stayed 6 nights in May 2024
Response from Customer Service on May 23, 2024
Anthony, the team at Hawthorn Suites by Wyndham Naples is thrilled to hear that you found your room perfect and very clean. We're looking forward to welcoming you back soon!

10/10 Excellent

Maydelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice customer service!!! Love the hotel. Thank you. Very recommended.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Maydelene, thank you for your kind words! The team at Hawthorn Suites by Wyndham Naples is delighted to hear that you enjoyed your stay. We appreciate your recommendation and look forward to welcoming you back soon.

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No musky smell which I found many older properties have.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
We appreciate the feedback, Jessica.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Thomas, it's great to hear you appreciated the friendliness and hygienic standards upheld by our team members at Hawthorn Suites by Wyndham Naples. We thank you for your feedback and hope to welcome you back in the future!

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bang for your buck
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Roberto, it's a pleasure to see such positive feedback for Hawthorn Suites by Wyndham Naples. We're delighted you felt the value in your stay. We look forward to welcoming you back soon for yet another enjoyable visit!

10/10 Excellent

Maria

Travelled with family
Very nice family oriented
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Maria, it's a pleasure to hear about your positive experience with Hawthorn Suites by Wyndham Naples. We're glad to know you found our establishment fitting for your family. We look forward to seeing you back for another wonderful stay. Safe travels until then.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Thank you for the fantastic rating, Melisa!It's outstanding you had such a wonderful experience at Hawthorn Suites by Wyndham Naples. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

German

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay but room was good and clean.
Stayed 1 night in May 2024
Response from Customer Service on May 8, 2024
German, thank you for choosing Hawthorn Suites by Wyndham Naples for your recent stay. We appreciate your positive remarks regarding our well-maintained rooms. We always strive to offer a clean and comfortable environment for our guests. Your support is invaluable to us and we look forward to welcoming you back in the future.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I would definitely recommend visiting this lovely hotel.
Stayed 1 night in Feb 2024
Response from Customer Service on May 8, 2024
Tracy, it's great to read that you and your wife enjoyed your stay at Hawthorn Suites by Wyndham Naples. We're happy to know that you found our hotel lovely. Your recommendation is highly appreciated and we look forward to serving you again in the future.

6/10 Okay

Rick

Liked: Staff & service
I booked this hotel because of it's high ratings. The carpeting in the hallways was stained, rooms had holes in drywall that were patched and painted, but not very well. Fridge was dented in several spots. Bathroom could have been cleaner. The A/C buzzed loudly and was a nuisance and there was a loud argument in the parking lot that was ready to break out in a brawl. I had to call the front desk and report it. Not the equal to the high ratings. It's an old property. On a positive note, the staff was very polite and professional, as was the repair man who came to fix the buzzing in the A/C. Unfortunately, it started after midnight so we didn't get much sleep the first night. It was repaired the next day.
Response from Customer Service on May 7, 2024
Rick, we appreciate your candid feedback and sincerely apologize for any inconvenience you experienced during your stay. We regret any issues regarding the condition of the rooms and public areas. We strive to maintain a clean, comfortable environment for all of our guests, and your comments will be shared with our maintenance team to address these concerns. It's also good to hear that interactions with our professional team members provided a positive aspect to your visit. Thank you for bringing these issues to our attention.

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Thank you for the 5/5 rating, Harry!It's excellent you enjoyed your time at Hawthorn Suites by Wyndham Naples so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Milan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week it was really clean. Stuff was very helpful. Loved continental breakfast.
Stayed 7 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Customer Service on May 5, 2024
Carlos, your succinct words of praise mean a lot to us at Hawthorn Suites by Wyndham Naples. We're delighted that your stay was excellent! Looking forward to welcoming you back.

8/10 Good

wendy, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Wendy, thank you for your rating of the Hawthorn Suites by Wyndham Naples. We are glad you chose to stay with us and we hope to see you again soon for another pleasant stay.

10/10 Excellent

Daniela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Daniela, thank you for your succinct but meaningful review! We're excited to know that your stay at Hawthorn Suites by Wyndham Naples was amazing. Looking forward to welcoming you back soon.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Karen, thank you for your great rating! The team at Hawthorn Suites by Wyndham Naples is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was wonderful
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Kim, it's wonderful to hear that you had a good sleep at Hawthorn Suites by Wyndham Naples. We're delighted our comfortable beds added to your positive experience. We hope to welcome you back soon.

10/10 Excellent

Daima

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Daima, it's wonderful to hear that you found the Hawthorn Suites by Wyndham Naples to be neat and delightful. We appreciate your positive feedback and look forward to welcoming you back in the future.

8/10 Good

Michael

Stayed 4 nights in Apr 2024
Response from Customer Service on May 12, 2024
Michael, we're glad to see you experienced a positive stay at Hawthorn Suites by Wyndham Naples. We hope to welcome you back in the near future. Thanks for choosing and rating us!

8/10 Good

Ana Paula Braoyos Abrahao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time. The pool was a bit cold, but the kids got to enjoy it. My only complaint is that the sofa bed had a bad smell (maybe from cigarettes), but I asked for an extra sheet to cover it. The staff are excellent and treated us very well.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ana Paula, thank you for sharing your experience at Hawthorn Suites by Wyndham Naples. We're thrilled to hear that your family had a fantastic time. We appreciate your understanding regarding the temperature of the pool and the issue with the sofa bed, rest assured it's not our standard. It's wonderful to hear that our team members provided excellent service to make your stay enjoyable. Should you return, we aim to exceed expectations.

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Lenore, it's wonderful to see your perfect rating for Hawthorn Suites by Wyndham Naples! It seems like you had a great experience. We truly appreciate your support and look forward to welcoming you back next time. Thank you!

10/10 Excellent

Zofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Zofia, thank you for choosing Hawthorn Suites by Wyndham Naples and sharing your feedback. We're delighted to know that your stay was satisfactory. We strive to make every guest's experience memorable and it's wonderful to hear we met your expectations. We're looking forward to welcoming you back on your next trip to Naples.

10/10 Excellent

Shelley Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the cleanliness and the friendly staff. The outdoor pool area was a lovely feature. Felt like I was at a resort. Close to many restaurants as well.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Shelley, we're overjoyed to hear that you had such a wonderful experience at Hawthorn Suites by Wyndham Naples. It's fantastic you appreciated our meticulous cleanliness, welcoming team members, and enjoyable outdoor pool area. We strive to provide a resort-like atmosphere, and it sounds like we succeeded. Thank you for choosing us for your stay and we hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Richard, it's delightful to know you had a great stay at Hawthorn Suites by Wyndham Naples. Our team appreciates your high rating. Looking forward to creating more memorable experiences for you on your next visit.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and how nice the staff was.
Stayed 5 nights in Apr 2024
Response from Evan on Apr 8, 2024
Thank you for your positive feedback!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Thank you for the 4-star rating, John!It's great your time at Hawthorn Suites by Wyndham Naples was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The staff were very helpful and knowledgeable. This property is about 5 miles from Down Town, 5th Street (Galleries and restaurants). I recommend payiing the extra and getting a suite. The pool and breakfast were good too.
Stayed 1 night in Apr 2024
Response from Evan on Apr 8, 2024
Thank you for your positive feedback!

10/10 Excellent

jean, Snellville

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Jean, it's fantastic to hear you had such an enjoyable experience at Hawthorn Suites by Wyndham Naples. We appreciate your support and look forward to welcoming you back for another stellar visit.

10/10 Excellent

LIGIA

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Ligia, thank you for your 5-star rating on Expedia! We're delighted to know that your stay at Hawthorn Suites by Wyndham Naples met your expectations. We strive to provide outstanding experiences for our guests and your feedback truly encourages us. We eagerly await your next visit!

6/10 Okay

Anna

Travelled with family
Old
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Anna, it's disappointing to hear that our property didn't meet your expectations. We strive to maintain a comfortable and unique atmosphere, and we're sorry if you felt differently. We appreciate your feedback as it guides us to areas which need improvement. We hope you would consider giving us another opportunity in the future.

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Gustavo, thank you for your rating! It's truly rewarding to know that you had a satisfying experience at Hawthorn Suites by Wyndham Naples. We hope you will choose us for your future travels, looking forward to making your next visit as remarkable as the previous one.

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Evan on Mar 31, 2024
Thank you for your feedback!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully accommodating! Great stay
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Julie, it's fantastic to hear that you had such an enjoyable stay at Hawthorn Suites by Wyndham Naples. We strive to create an accommodating environment for all our guests. Looking forward to your return for another great stay.

10/10 Excellent

Craig, East Brunswick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
busy road but plenty of shopping, dining and retail options.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Craig, we're thrilled to hear you enjoyed the advantageous location of Hawthorn Suites by Wyndham Naples with its proximity to shopping and dining options. We appreciate your wonderful feedback and look forward to welcoming you again. Safe travels!

10/10 Excellent

George

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodging was perfect for my business needs. Breakfast was good too.
Stayed 1 night in Mar 2024
Response from Evan on Mar 25, 2024
Thank you for your positive feedback!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 21, 2024
Jeremy, thank you for the glowing remarks! It brings the Hawthorn Suites by Wyndham Naples immense joy to hear that you had a fantastic stay. We greatly appreciate you sharing your thoughts and hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Rinat

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Rinat, it's fantastic to learn that you found your stay at Hawthorn Suites by Wyndham Naples to be excellent. We're continually striving to deliver a high-quality experience for our guests and it's always rewarding to hear such positive feedback. We look forward to welcoming you again soon.

10/10 Excellent

christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple. Room was clean and nice size. Comfortable beds. Decent included breakfast eggs, sausage, bagel and breads, waffles, cereal, yogurts. Not too busy which I liked perhaps because it’s closer to I75 than the city. I would stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Christina, it's great to hear you had a smooth check-in experience and found comfort in your room at Hawthorn Suites by Wyndham Naples. We're delighted you enjoyed our inclusive breakfast and appreciated our convenient location. We're looking forward to welcoming you back in the future. Thanks for choosing us!

8/10 Good

Marisol

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Thanks for the 4/5 rating, Marisol!We're thrilled you enjoyed your time at Hawthorn Suites by Wyndham Naples so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

george r miko

Travelled with pets
Super great staff, Hardy, breakfast with eggs, bacon, pancakes, sausage, muffins and gravy, orange juice, yogurt and everything clean environment spacious good location
Stayed 2 nights in Mar 2024
Response from Evan on Mar 17, 2024
Thanks for your positive feedback!

10/10 Excellent

Rachel, San Diego

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at this hotel. Good location. Rooms clean, comfortable and good value. Nice pool area. Wednesday evenings they offer drinks and food.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Rachel, thank you for choosing Hawthorn Suites by Wyndham Naples once again for your stay. We're glad to know our prime location, well-maintained rooms, and our complimentary Wednesday evening hospitality met your expectations. We look forward to working towards making your next stay even more enjoyable. Safe travels!

10/10 Excellent

Rachel, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortabe and clean spacious room. Staff friendly and helpful.
Stayed 1 night in Mar 2024
Response from LeAnn, GM on Mar 13, 2024
Thank you for your review and kind words. We love hearing from our guests!

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Friendly staff. Well maintained. We stay here every year on out way to the keys.
Stayed 1 night in Mar 2024
Response from LeAnn, GM on Mar 12, 2024
A perfect score to celebrate! Thank you Lisa! Hope you enjoyed the remainder of your vacation. We can't wait to see you next year!

10/10 Excellent

Rachel, San Diego

Travelled with family
Liked: Amenities
Comfortable rooms, good location.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Rachel, we are delighted at Hawthorn Suites by Wyndham Naples that you enjoyed the comfort of our rooms and appreciated our convenient location. We look forward to having the pleasure of welcoming you back in the near future.

6/10 Okay

Scott

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room needs renovation. Appliances were dirty, iron almost ruined my dress shirt, spewed out dirty black debris, dining area was not clean, puddles on coffee counter as well as floor. Couch was stained. Will NOT ever return to this property. When I addressed issues with front desk the response was tepid like they knew and didn’t really care.
Stayed 2 nights in Mar 2024
Response from LeAnn, GM on Mar 4, 2024
Hello Scott, thank you for your feedback regarding your recent stay. As you can see from our reviews, we take pride in the cleanliness and customer service of our hotel. We apologize that we missed exceding your expectations. Your concerns have been addressed with our team.

10/10 Excellent

Orfirio

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel is clean, staff is courteous, breakfast if a plus
Stayed 1 night in Feb 2024
Response from LeAnn, GM on Mar 4, 2024
We love a perfect score! Thank you for staying with us and allowing us the privilege of making your visit perfect!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very good the room and hotel is vey clean. The staff was very pleasant & professional.
Stayed 1 night in Mar 2024
Response from LeAnn, GM on Mar 4, 2024
Another perfect score to celebrate! Thank you for allowing us to host your recent visit to Naples! Visit again soon!

10/10 Excellent

Kay, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice facility, everything is clean and well kept. The staff was friendly and the bed was comfortable. Even though we didn’t utilize it, the full kitchen would be helpful.
Stayed 1 night in Mar 2024
Response from Evan on Mar 2, 2024
Thank you for your positive feedback!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pros: Cleanliness, very spacious room, full refrigerator, kitchen, comfortable bed, pool and pool area, staff, breakfast, parking, windows in room that opened, basketball hoop Cons: Dated (carpet (in room and hallways), ugly window treatments, bathroom (bathtub/shower), countertops (kitchen and bathroom)), lack of lighting in the room, low water pressure in shower, included mini toiletries, utensils (and lack of)
Stayed 4 nights in Feb 2024
Response from Evan on Mar 2, 2024
Thank you for your feedback!