We explain the behavior of this guesthe booked the cheapest room and he wanted to stay in the biggest room at the same price, he told us that in this case he could write a top review.we hate this kind of behavior

hi many thanks for your review hope to welcome again. Raffaele Festa

Hi Anonymous (?) thank you for coming to our bb - the historical center is protected by UNESCO because their buildings are historical and they have charme, so rarely they have elevator, just the moderns (less charming) - we are sorry about the noise. It was just for 1 night because of a birthday, otherwise it's really calm (please read other review) - we say to every guest to keep their food in the bag in the fridge. We sorry if someone were taken your food, but you didn't keep your food in the bag so the other guest tough it was provided for them We hope you enjoyed your stay as well. We wish you a beautiful life. Raffaele Festa

Hi Tim if you come in the centro storico (protected by UNESCO) and you cried (nobody attacked or snatched you) probably you the problem was your mood. About the laggage we have brought up them as we do for every guest, but you write that for you we should to take them from the airport. We are sorry but maybe you are used to sleep in hotels with personal shuttel from the airport (with differet prices) Pity you arrived in the night and you staid just to sleep in our beautiful city, and you didn't want to discover how special and authentic is our city. best regards. Raffaele Festa

Hola, estimado huésped anónimo,Usted ha reservado una habitación en un bed and breakfast en el centro histórico, que es Patrimonio de la Humanidad, y cuyos edificios son parte de la herencia de la humanidad. Nuestro edificio data del siglo XVII, y al igual que la mayoría de los edificios del centro histórico, no cuenta con ascensor. En cualquier edificio, las escaleras no representan un peligro, de lo contrario tendríamos que tener ascensores y escaleras mecánicas en todas partes del mundo. Tenga en cuenta que nuestros vecinos tienen 72 y 78 años.Estar en un piso superior implica:Una vista panorámicaMás luzAire frescoY, sobre todo, tranquilidadDe lo contrario, la alternativa sería alojarse en pisos más bajos, pero no podrían disfrutar de la calma, ya que los estrechos callejones son oscuros y ruidosos. De todas maneras, le recomendamos que lea las descripciones antes de hacer la reserva, ya que se menciona que no hay ascensor disponible.Esperamos que disfrute de su estancia y le agradecemos por elegir nuestro alojamiento en el hermoso centro histórico.

Hi Tobias Many thanks for choosing us We are sorry too for not meeting you during your stay. But it's written that it's not an hotel with reception, but it's a guest house, this is why we don't live there. We have never received your message, with your request. You were able to call, to send an email, etc. Our cleaners are there every day, but you were not there in that time. Maybe you had to read that The breakfast is not provided. Because of the covid low you cannot use the fridge and the kitchen, because they'd be shared, so it's for your security and of the other guests. We wish you enjoyed your stay. Raffaele Festa

Merci Yoan pour votre joli commentaire On vous souhaite de vivre vos rêves. Raffaele Festa

Hi Romina many thanks for coming to our apartment The economy room, we use in the shower a chair, pity you didn't use it, because it's so relaxing to take a shower sitting on the chair The breakfast is a food available all the day to have a snack in the afternoon or the night, instead of in the other b&b where you have just breakfast in the morning, so maybe someone took more than usual the food Our breakfast is with milk, tea, barley, cocoa, fruit juice, biscuits, rusks, loaves of bread, Nutella, eggs, butter, yogurt, cereals, fresh fruit, sweets and Neapolitan coffee that can be prepared in a traditional coffee maker. Homemade fruit jams give a touch of authenticity as well as other local products. Items are always available at the buffet, so you have no restrictions on your time and it gives you the pleasure of enjoying a cup of tea, a coffee or a fruit juice in the afternoon, or a herbal tea in the evening. We wish you a great life. Raffaele Festa

Thank you for your review we wish you a beautifull life. Raffaele Festa

Hi there, first thank you for coming to our apartment You booked the economy room, which is mentioned that it's 188cm height. We are sorry that you didn't pay attention in the description We have 2 routers wifi, and 1 of them was off, and in the week end the technician are off. But in the commun space there is an other wifi router We hope will come back to our apartment and we wish you book a standard room. We wish you all the best. Raffaele Festa

salve la ringraziamo innanzitutto per averci scelto avendo lei prenotato una camera in un b&b e non un appartamento intero è ovvio che l'appartamento sia in condivisione con altri ospiti. Ci spiace che per una sua distrazione nel prenotare ci abbia dato un punteggio basso essendosi accorta di essere in un b&b invece di un appartamento totalmente per lei. Le consigliamo di prestare più attenzione la prossima volta che effettua una prenotazione. Speriamo che abbia comunque passato un bel soggiorno. Raffaele Festa

Many thanks Christian for coming to our apartment hope to welcome again. Raffaele Festa

Ciao grazie per la sua gentile recensione. Il centro storico è patrimonio dell'UNESCO per cui i suoi affascinanti palazzi secolari ovviamente sono privi di ascensore Il nostro appartamento ha però un splendida terrazza, cosa che si può trovare solo in cima ai palazzi, però stando in un piano alto si ha: sileziosità panoramicità ariosità luminosità tutte qualità non trovabili ai piani bassi, salire da un piano basso al 4° piano dove è il bb ci vogliono circa 30-50 secondi, per cui penso che ne valga la pena di impegnare pochi secondi in più e poter avere quelle caratteristiche Vi aspettiamo per una prossima volta. Raffaele Festa

hi we don't know who you are, but thank you as well all the best. Raffaele Festa

Hi there we are sorry you where scared even if there was not a reason Lukely you changed your mind Hope to welcome again. Raffaele Festa