Dear guest, thank you very much for choosing to stay at Pullman Nanjing Lukou Airport and taking the time to share your stay experience. Your satisfaction and joy are the greatest motivations for Pullman Hotels to pursue excellence in service. We are honored that you appreciated our rooms, environment and location. We are always committed to providing the highest quality and most comfortable service so that every guest can enjoy a home away from home experience at Pullman Hotels. We're proud of your reviews, but we know there's still room for improvement. We will continue to work hard to continuously improve the quality of our services and facilities to ensure that every guest can enjoy the most perfect experience. Finally, I hope you will choose Pullman Nanjing Lukou Airport again in the future and look forward to serving you again. Thank you again for your affirmation and support. wish you a happy life! Sincerely, Richard, Guest Experience Manager at Pullman Nanjing Lukou Airport!

Dear guest, thank you very much for choosing to stay at Pullman Nanjing Lukou Airport and taking the time to share your stay experience. Your satisfaction and joy are the greatest motivations for Pullman Hotels to pursue excellence in service. We are honored that you appreciated our rooms, environment and location. We are always committed to providing the highest quality and most comfortable service so that every guest can enjoy a home away from home experience at Pullman Hotels. We're proud of your reviews, but we know there's still room for improvement. We will continue to work hard to continuously improve the quality of our services and facilities to ensure that every guest can enjoy the most perfect experience. Finally, I hope you will choose Pullman Nanjing Lukou Airport again in the future and look forward to serving you again. Thank you again for your affirmation and support. wish you a happy life! Sincerely, Richard, Guest Experience Manager at Pullman Nanjing Lukou Airport!

Dear Guest, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We understand that your hot water pressure was inadequate and it took a long time to fill up the bathtub, which made your shower experience unpleasant. Additionally, we apologize for the unfriendly attitude of our room service staff. We value your comments and we will address these issues immediately. We will inspect the water pressure in your room and make necessary repairs to ensure a better experience in the future. Additionally, we will provide our room service staff with additional training to ensure they are providing a friendly and efficient service to our guests. We hope that you will give us the opportunity to make things right. If you have any further questions or concerns, please feel free to contact us Thank you for your feedback. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear Jae Ho ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear James ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

Dear guest ,Thank you for choosing to stay at Pullman Nanjing Lukou Airport ,I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you have a great experience at our hotel. We appreciate the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Wish you have a lovely day! Sincerely, Richard Guest Experience Manager

尊敬的宾客: 非常感谢您选择入住南京禄口机场铂尔曼大酒店并抽出您宝贵时间给予了入住评分。未能给您带来愉悦的入住体验，请允许我向您表达我们最诚挚的歉意。您的评分反馈已与酒店管理团队分享, 您的意见和建议对我们不断改进和完善服务品质十分重要，我们真诚地希望可以与您取得进一步沟通，获悉更多有关您此次入住的体验，以帮助我们发现所存在的不足并及时加以改进。再次感谢您与我们分享您的评分，也希望您能再次给予我们机会为您创造物有所值的绝佳入住体验，铂尔曼全体员工期待您的下次光临。祝您生活愉快！谨启 Nancy 宾客体验经理 南京禄口机场铂尔曼大酒店

Dear Anthony, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciated that you took the time to post such a positive review . I have shared your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Warm Regards, NANCY WANG GUEST EXPERIENCE MANAGER

Dear prayuth, Thank you very much for taking the time to give us the valuable feedback regarding your recent stay. We are happy to hear that you enjoyed the stay except the breakfast. Guest experience is our top priority, please be assured that I have shared your feedback on breakfast with our team. Director of Food & Beverage have been tasked to take action and improve. Much appreciate you sharing your concerns, and I take full responsibility to improve the experience of your next visit. Guest Experience Manager

Dear Antony, Thank you for choosing our Pullman Nanjing Lukou Airport. I am disappointed to learn that your recent stay was unsatisfactory, and would like to extend our most sincere apologies for any inconvenience caused. Regarding your concern about room type, please note that the front desk upgraded your room from deluxe room 880 to executive floor room 909 which has better facilities and amenities. I have shared and addressed the issues with the concerned team members, for immediate action. I do hope we will have another occasion to try and make it up to you and to demonstrate how we value your feedback enormously and we will prearrange a good airport view room for you during your next stay with us. Best Regards, Shelly, Guest Experience Manager

Dear guest, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you

Dear guest, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your valuable feedback. I am sorry to hear that a smoking smell in the room affected your overall experience. Please allow me to express my sincere apologies to you. I will review this matter with management team and please note that we are taking measures to ensure that this situation does not reoccur. We hope to have an opportunity to better serve you whenever your travels bring you back to Nanjing. Best regard, Shelly, Guest Experience Manager

Dear guest, Thank you very much for choosing to stay at Pullman Nanjing Lukou Airport. We much appreciate that you took the time to post such a positive review. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will continue to maintain our standards to enhance the overall experience of our valuable guests. Last but not least, we all welcome you to come back again in the near future, please treat this place like your home and we will always be here waiting for you. Warm Regards, Shelly Guest Experience Manager Pullman Nanjing Lukou Airport

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Nanjing Lukou Airport. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. Airport view room is our deluxe room type, which is bigger than superior room with town view. As long as the rooms available, we are happy to upgrade your room to deluxe room by making up the price difference. Thank you again for sharing your experience, I do hope we will have another occasion where we can welcome you back. Best Regards, Shelly, Guest Experience Manager

Dear guest, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon.

Dear Tuomas, Thank you very much for taking the time to let us know about your recent stay at Pullman Nanjing Lukou Airport. First and foremost please allow me to sincerely apologies for the air condition issue you have unfortunately experienced during your last stay (1 year ago). I have shared your concern with hotel management, and our engineering team will pay high attention to routine maintenance of room facilities. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience the real Pullman high quality service during your next stay. Thank you again for sharing your experience with us, Please do not hesitate to contact me during your next visit. Wish you have a nice day ! Shelly Guest Experience Manager Pullman Nanjing Lukou Airport

Dear guest, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Best Regards, Guest Experience Manager

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your stay. It is a great honor for us that you enjoyed the stay and your overall experience was excellent. To make our guest feel welcome, feel heart-warmed is our primary mission, so your positive feedback on location and environment motivate all our employees to better serve you and other guests in the future. Thank you again for sharing your experience, we do hope to have opportunities to better serve you in the near future. Best regards, Shelly, Guest Experience Manager

Dear guest, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon.

Dear guest, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon.

Dear guest, We would like to thank you for spending your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. I am very glad to hear that you enjoyed the stay with us. I will be sure to share your comments with team and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon.

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If I can be of any further assistance or if you wish to share more feedback, please do let me know. I truly hope we will be able to welcome you back to our hotel once again and I am confident that our team will be able to restore your faith in us and our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Shelly Guest Experience Manager

Dear guest, We would like to thank you for taking your valuable time to give us the feedback regarding your stay at Pullman Nanjing Lukou Airport. As for the unpleasant smoking smell in the room you have mentioned, our Engineering team and House keeping team will strengthen the room daily check to prevent future occurrence. We will prearrange one nice condition room for you during your next stay with us. Thank you again for sharing your experience, and we are looking forward to welcoming you again. Wish you have a lovely day! Shelly, Guest Experience Manager Pullman Nanjing Lukou Airport

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Nanjing Lukou Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear guest, Thank you for staying at the Pullman Nanjing Lukou Airport and giving us your most generous feedback regarding your recent stay. It is a great honor for us that you enjoyed the stay with us and we are happy to hear that you love our location which seamless connection of the airport terminal 1 and terminal 2. To make our guest feel welcome, feel heart-warmed is our primary mission. I will be sure to share your great review with team members and I believe that your praise will motivate all our employees to better serve you and other guests in the future. Thank you so much for recommending our hotel and I certainly hope we are able to welcome you back soon. Sincerely, Shelly Guest Experience Manager

Dear DaveS, Thank you so much for choosing our Pullman Nanjing Lukou Airport and taking your valuable time to write this kind review. We are happy to learn that you’ve had a pleasant experience during your stay with us. I have shared your compliments with our team to encourage them to continuously strive for excellence. Once again, thank you for your continuous support and we look forward to welcoming you back very soon. Sincerely, Shelly Guest Experience Manager

Dear Brian, Thank you for taking the time to share your concern about reservation cancellation. I am heartfelt sorry to hear that you had a very bad experience on changing reservation service. I have shared your feedback with Revenue Manager. According to the reservation policy which guest could find on your booking website, the special discounted rate you chose was non-refundable. If guest chooses to change or cancel this kind of booking he/she will not be refunded any of the payment, unless the trip is cancelled or changed due to force majeure. Thanks for your understanding. Should you need any queries, please let me know. We’re very glad to assist you all the time. Thank you again for sharing your experience, and we hope to have an opportunity to better serve you whenever your travels bring you back to Nanjing. Warm regards, Shelly Guest Experience Manager