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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually furnished, desk

Guest reviews

4.5/5 Wonderful
152 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationUhuru Park10 min walk
Popular LocationKenya Railway Golf Club16 min walk
Popular LocationCity Market4 min drive
AirportNairobi (NBO-Jomo Kenyatta Intl.)32 min drive

Choose dates to view prices

  • Deluxe Room

    Room amenities

    • 301 sq ft
    • Sleeps 3
    More detailsDeluxe Room
  • Superior Room

    Room amenities

    • 237 sq ft
    • Sleeps 2
    More detailsSuperior Room
  • Executive Suite

    Room amenities

    • 603 sq ft
    • City view
    • Sleeps 2
    More detailsExecutive Suite
  • Suite, Garden Area

    Room amenities

    • 2422 sq ft
    • Sleeps 2
    More detailsSuite, Garden Area
  • Business Suite

    Room amenities

    • 710 sq ft
    • City view
    • Sleeps 2
    More detailsBusiness Suite

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Nairobi

Located in Nairobi, Nairobi Serena Hotel is connected to the convention centre. Yaya Centre is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Giraffe Centre and AFEW Giraffe Centre. Travelling with kids? Consider David Sheldrick Elephant & Rhino Orphanage, or check out an event or a game at Nyayo National Stadium. Spend some time exploring the area's activities, including golfing.

Visit our Nairobi travel guide
Map
Popular Location

What's nearby

  • Uhuru Park - 10 min walk
  • University of Nairobi - 14 min walk
  • Jeevanjee Gardens - 15 min walk
  • Kenya Railway Golf Club - 16 min walk
  • City Market - 4 min drive

Getting around

  • Syokimau Station - 35 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive

Restaurants

  • Cafe Magreb Restaurant — 1 min walk
  • The Pool Terrace and Bar — 1 min walk

About this property

Nairobi Serena Hotel

Luxury hotel connected to the convention centre in Nairobi with 3 restaurants
This hotel features 3 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a swim-up bar. All 199 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and separate bathtubs and showers.
Nairobi Serena Hotel offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Italian

Business services

  • 8 meeting rooms
  • Business centre
  • Conference space (4844 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in between noon and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 10200 per night.

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in is available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Nairobi Serena Hotel
Nairobi Serena

Frequently asked questions

Can I cancel my reservation for free at Nairobi Serena Hotel and receive a full refund?
Yes, Nairobi Serena Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Nairobi Serena Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Nairobi Serena Hotel?
Self-parking is free at this property.
What time is check-in at Nairobi Serena Hotel?
Check-in is from noon to midnight.
What time is check-out at Nairobi Serena Hotel?
Checkout is at 10 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of KES 4000 per person, one way, applies.
Where is Nairobi Serena Hotel located?
This family-friendly Nairobi hotel is located near the airport, within a 15-minute walk of Central Park and University of Nairobi. Yaya Centre is 2.2 mi (3.5 km) away.

Guest reviews

Overall score and ratings for Nairobi Serena Hotel

4.5
Wonderful
5 - Excellent
94
4 - Good
45
3 - Okay
9
2 - Mediocre
3
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff

As per usual the staff at Nairobi Serena cannot do enough for you. Nothing is too much effort. Congratulations to management on great staff compliment even in these trying times

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service

Stayed 1 night in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jan 2020

    3/5

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Jan 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      Lovely Hotel.

      This is a lovely Hotel and I had a great stay. My only issue was that the wifi in my room only worked for one of my 4 nights.

      Stayed 4 nights in Jan 2020