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Reviews of Grande Cayman Resort

3 out of 5
Grande Cayman Resort
Myrtle Beach, SC

Reviews

7.4

Good

Rating 10 - Excellent. 500 out of 1403 reviews" "
Rating 8 - Good. 392 out of 1403 reviews" "
Rating 6 - Okay. 207 out of 1403 reviews" "
Rating 4 - Poor. 140 out of 1403 reviews" "
Rating 2 - Terrible. 164 out of 1403 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

iesha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Celebrated my 3yr olds birthday she loved the kids pool area. Room was clean and quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ND on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Sherri

Liked: Cleanliness, amenities
Had a great weekend
Stayed 2 nights in Apr 2024
Response from ND on Apr 22, 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

jessica

Disliked: Cleanliness, property conditions & facilities
Spiders cloudy smell just really bad will never stay again
Stayed 1 night in Apr 2024
Response from ND on Apr 22, 2024
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.

2/10 Terrible

Cory M

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start?? The rooms are not what are shown in the pictures. Our room 1558 needed a LOT of maintenance, the master bath sink had something brown growing under the edge of countertop overhang of sink. The rugs I don’t think had been vacuumed recently. There was hair all over it, & the couch & chairs were filthy with stains. We couldn’t enjoy the balcony because the people below us would blast their rap music, & smoke marijuana. The pools & lazy river had missing tiles, one afternoon the maintenance was working on the pool paver edges, cutting & pavers while people were trying to enjoy the nice sunny day swimming & lounging. We were so disappointed in our stay, staff weren’t helpful & a few were rude during our stay. Also stay away from the concierge, she’s going to try & sell you on a Wyndham Club timeshare, waisting valuable time, instead of spending with my family. The whole stay there was a HUGE disappointment. We will be back to Myrtle Beach next year but believe me when I say we’ll be staying at a Marriot or Sheritton. I have plenty of pictures I wish o could post!
Stayed 7 nights in Apr 2024
Response from Distribution Team on Apr 20, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

Latesha, Savannah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Looks are deceiving……. The room looks nothing like picture on Expedia. The Resort is definitely old
Stayed 3 nights in Apr 2024
Response from Distribution Team on Apr 20, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 Okay

Barry

Travelled with partner
Liked: Amenities
Floors were dirty. Trash and dirty sheets left out side room 112 and 114 over two days. We reported leaky fridge, was never repaired.
Stayed 2 nights in Apr 2024
Response from Resort Manager on Apr 19, 2024
Thank you for taking the time to leave us a review, as those units are not on our program we will reach out to the proper individuals.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean Bar staff was great. Nice meeting you Kelly. See you next time. Close to the beach. Definitely coming back.
Stayed 4 nights in Apr 2024
Response from VP on Apr 12, 2024
Thanks for staying with us. We appreciate your positive feedback!

6/10 Okay

Amanda

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Distribution Team on Apr 9, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Distribution Team on Apr 2, 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Kim

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Distribution Team on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and pretty. Cleaning service was minimal, parking was super convenient. I would definitely stay here again, avoiding the front desk suggestion to chat with the timeshare lady by the Starbucks entrance. The value for what I paid was outstanding. The few things above could have been better but that is really just nit picking. Would recommended to my friends and family.
Stayed 4 nights in Mar 2024
Response from Distribution Team on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room itself was very dirty. We didnt sit on the couch or chair our entire visit because they were covered in hair. The dressers were very dirty so we kept our clothes in our suitcase. The oven, when we tried to cook, had such a horrible burning smell, we had to only use to stove top. Walls, kitchen chairs, doors, counters, tables all had to be washed/cleaned before i would unpack. All in all, it will be a poor rating for the room. The front desk clerk wasnt overly welcoming or friendly, she didnt seem to like her job very much. The pool and hot tub were good, and parking was convenient.
Stayed 4 nights in Mar 2024
Response from Resort Manager on Mar 30, 2024
Let me start by telling you that we are so very apologetic that your visit with us was less than you anticipated. We will take your feedback as a tool to continue to learn and grow as we are working on getting things right. We want to provide stellar customer service to each and every guest.

10/10 Excellent

laurin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking was great. Facility was clean. Front desk was fantastic.
Stayed 2 nights in Mar 2024
Response from Distribution Team on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Darryl

Travelled with partner
Access to beach
Stayed 4 nights in Mar 2024
Response from Distribution Team on Mar 25, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Quiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was. Sri beautiful and comfortable
Stayed 2 nights in Mar 2024
Response from Resort Manager on Mar 22, 2024
Thank you so much for your feedback!

10/10 Excellent

Ty Ondra

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Resort Manager on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Tamesha

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Distribution Team on Mar 19, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Convenient location, in the middle of Myrtle Beach. Safe and quiet area with minimal traffic. Clean rooms and comfortable
Stayed 4 nights in Mar 2024
Response from Distribution Team on Mar 19, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and beds
Stayed 1 night in Mar 2024
Response from Distribution Team on Mar 12, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

TERESA, Charlotte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What I like about the property that it was easy to get out of the park deck.
Stayed 2 nights in Mar 2024
Response from Resort Manager on Mar 12, 2024
Thank you for your feedback!

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Sheets had stains on them. There was hair on the bathroom walls. Chair had stains.
Stayed 6 nights in Mar 2024
Response from Distribution Team on Mar 10, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Cynthia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Distribution Team on Mar 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, professional.. staff was kind. Room was cozy.
Stayed 2 nights in Feb 2024
Response from Distribution Team on Mar 5, 2024
Thanks for staying with us. We appreciate your positive feedback!

2/10 Terrible

Jose, woodhaven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was beautiful , but beware of room 857 it has bedbugs we have to change rooms in the middle of the night. I never came back to that hotel.
Stayed 3 nights in Feb 2024
Response from Distribution Team on Mar 4, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

Sara

Disliked: Cleanliness, amenities, property conditions & facilities
They put us in a room on the ground floor. Comple te ly different than pics. Really run down and dirty. Horrible place never going back!
Stayed 2 nights in Feb 2024
Response from Resort Manager on Feb 28, 2024
We thank you for your feedback and we are looking into what the issues are. We are currently changing management and have many things planned for the future, we hope you will revisit us to see what we have in store.

10/10 Excellent

Yasmen

Awesome
Response from Guest Service Manager on Feb 23, 2024
Thank you, we appreciate your feedback. We look forward to seeing you in the future.

2/10 Terrible

nathalia, EVERETT

Stayed 3 nights in Feb 2024
Response from Resort Manager on Mar 21, 2024
Thank you for your feedback, we do strive to meet everyone's expectations.

10/10 Excellent

T

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Resort Manager on Feb 20, 2024
Thank you so much for the feedback!!

10/10 Excellent

Desaray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was 10/10, I enjoyed my weekend getaway! Loved having Starbucks apart of the hotel. Parking was great. Loved how the ice markers were on several floors beside a drink machine. The view was amazing. Staff was friendly! I will be adding this hotel to my favorite hotel list.
Stayed 2 nights in Feb 2024
Response from Resort Manager on Feb 20, 2024
Thank you so much for the feedback!!

10/10 Excellent

Regina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Resort Manager on Feb 13, 2024
Thank you for your feedback!

10/10 Excellent

keith

Liked: Cleanliness, property conditions & facilities
Everything was very nice i love the fact that we had extra towels and wash rags without asking
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Feb 8, 2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We are honored by your comments and truly ecstatic that you've enjoyed your stay. We value your business greatly and hope to see you again in the future.Kind RegardsGrande Cayman Resort

8/10 Good

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Had a lot of trouble with the door lock. Dead battery in first 2 rooms and it took many multiple attempts in the final room.
Stayed 7 nights in Jan 2024
Response from Guest Service Manager on Feb 8, 2024
Dear Valued Guest,Thank you for taking the time to share your experience with us. We apologize for any issues you've had. We appreciate your feedback.This is an opportunity for improvement. We value your business greatly and hope to see you again in the future.Kind Regards,Grande Cayman Resort

8/10 Good

Vajannise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Resort Manager on Feb 5, 2024
Thank you for your feedback!!

10/10 Excellent

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Resort Manager on Feb 5, 2024
Thank you for your feedback!!

6/10 Okay

Kristen

Stayed 2 nights in Jan 2024
Response from Distribution Team on Mar 20, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Shaquanna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Amazing place to stay. Friendly staff and beautiful property
Stayed 2 nights in Jan 2024
Response from Resort Manager on Jan 23, 2024
Thank you for your feedback.

10/10 Excellent

Randall

Stayed 3 nights in Jan 2024
Response from Resort Manager on Jan 23, 2024
Thank you for your feedback.

8/10 Good

Brandon, Kershaw

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this place!
Stayed 2 nights in Jan 2024
Response from Resort Manager on Jan 18, 2024
Thank you so much for your feedback!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was safe and clean. Parking was convenient to our room which was on the ninth floor.
Response from Resort Manager on Jan 16, 2024
Thank you for taking the time to leave us your feedback, we take it into consideration on how we can become better.

10/10 Excellent

Blanca

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Resort Manager on Jan 16, 2024
Thank you for taking the time to leave us your feedback, we take it into consideration on how we can become better.

8/10 Good

Jimmie

Liked: Cleanliness, room comfort
It’s ok the first room we went in smelled of smoke and called the front desk and they changed the room, balcony was full of bird poop but they sent someone right away!
Stayed 1 night in Jan 2024
Response from Resort Manager on Jan 16, 2024
Thank you for taking the time to leave us your feedback, we take it into consideration on how we can become better.

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Resort Manager on Jan 16, 2024
Thank you for taking the time to leave us your feedback, we take it into consideration on how we can become better.

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Amenities
1 out of the 3 hot tubs was working properly, the key cards to the doors did not work they changed my rooms twice and still had a faulty lock. The lazy river wasn’t working at all for the 3 days we stayed.
Stayed 2 nights in Dec 2023
Response from Resort Manager on Jan 16, 2024
We do apologize for the inconvenience that you experienced with us during your stay. We are working to correct all issues and value the feedback of all of our guests.

8/10 Good

Katrina

Stayed 2 nights in Dec 2023
Response from Resort Manager on Jan 18, 2024
Thank you so much for your feedback!

2/10 Terrible

??????

Disliked: Cleanliness, property conditions & facilities
Not cleaned
Stayed 2 nights in Sep 2023
Response from Distribution Team on Dec 1, 2023
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.

8/10 Good

LInda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Resort Manager on Jan 16, 2024
Thank you for taking the time to leave us your feedback, we take it into consideration on how we can become better.

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that parking was on the floor of your room. I did not like that I saw 4 baby roaches. The room was very clean, spotless but those, bothered me. It was all together a really good place for fun and relaxation!!
Stayed 3 nights in Nov 2023
Response from Distribution Team on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Amanda, Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2023
Response from Distribution Team on Nov 28, 2023
Thanks for staying with us. We appreciate your positive feedback.

6/10 Okay

Chris

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Distribution Team on Nov 20, 2023
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.