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Reviews of Hotel Palace Ukraine

3.5 out of 5
Hotel Palace Ukraine
Prospekt Tsentralniy 57, Mykolaiv, Mykolaiv district

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Yevgenia

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Виктория on Apr 24, 2023
Евгения спасибо за ваш отзыв

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare hotel
Terrible service! Provided a pillow for the baby to sleep on! Refuses to provide crib
Stayed 1 night in Sep 2021
Response from reception on Oct 1, 2021
Thanks for your feedback. A baby cot in our hotel is available upon prior request. Since when booking you did not receive a request for a baby cot, unfortunately it was not in your room. We apologize for this shortcoming and hope for mutual understanding.

8/10 Good

Alan

Usually spacious for a city hotel
Two well trained, helpful receptionists with good English ability. Room was very spacious. Not opulent, but it had everything that a traveler needs and a bit more ! Restaurant food was good, but I have had much better, in a better atmosphere, just around the corner. Ukraine is full of good quality and affordable restaurants.
Stayed 2 nights in Sep 2021
Response from Nataliia on Oct 24, 2021
Thank you very much Alan for your feedback. We will be glad to see you again at our hotel. With SW.administration of the hotel.

10/10 Excellent

Alexey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel is a little dated but it was clean and the food included(breakfast) was delicious.
Stayed 5 nights in Mar 2020
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Old hotel at a convenient location. Clean accomodation with reasonable breakfast. English communication is a problem.
Stayed 1 night in Nov 2019
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

8/10 Good

Stan

Stayed 3 nights in Oct 2019
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my room for the two weeks I was there. I enjoyed having my breakfast in my room each day the last week. I would have appreciated a larger cup of coffee each day. Staff was very courteous
Stayed 7 nights in Sep 2019
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Old hotel but there are limited options. Friendly staff, convenient place.
Stayed 1 night in Sep 2019

8/10 Good

Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally Ok TV only 5 channels ((
Ok
Stayed 7 nights in May 2019
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

8/10 Good

Verified traveller

Business traveller
Hotel is clean and quite. It is easy to go to good restaurants and easy access to Banks.
Stayed 2 nights in May 2019
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.

6/10 Okay

Bengt

Stayed 1 night in Oct 2022

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Всё отлично
Stayed 1 night in Dec 2021
Response from Nataliia on Dec 7, 2021
Благодарим Вас за отзыв! Будем рады видеть Вас снова в нашем отеле!

6/10 Okay

Jahn-Rolf

Disliked: Cleanliness
Lovnader
Jeg mener at når de aventerer med daglig renhold bør det gjøres, de aventerer med wifi noe som bare fungerer i gangen og i resepsjonen. Det er kanskje ikke så vanlig å ha folk fra andre land der men 1 kanal på tv burde være på engelsk
Stayed 11 nights in Jun 2021
Response from Анастасия on Sep 6, 2021
Добрый день. Спасибо за Ваш отзыв. Мы обязательно учтем и исправим наши ошибки.

6/10 Okay

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Meine Empfehlung bekommt das Haus nicht.
In die Jahre gekommenes Haus. Die zentrale Lage des Hauses ist ein wesentlicher Vorteil. Am Rande der Kernstadt gelegen ist das Hotel auch mit dem Auto sehr gut zu erreichen. Der von uns gebuchte Superior Double Room war ausreichend groß. Unterbringung für Kleidung ist es nicht. Fenster lies sich nur einen Spalt öffnen, das Bad war sehr klein. Das beworbene WLAN ist gerade noch ausreichend. Das Restaurant haben wir zum Frühstück genutzt. Die Auswahl ist auf 4 Menüs begrenzt, Sonderwünsche (z.B. 2 Tasse Kaffee oder Kaffeespezialität) kostet extra. Freundlichkeit und Qualifikation der Mitarbeitenden sehr durchwachsen.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Анастасия on Feb 2, 2021
Thank you for your feedback. We will be glad to see you again at our hotel. Best regards, hotel administration.