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Reviews of Musina Hotel

3 out of 5
Musina Hotel
3 National Road, Musina, Limpopo

Reviews

6.6
Rating 10 - Excellent. 3 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 10 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

richard

Liked: Staff & service
Broken toilet seat. Badly Cracked . Needs replacing as cannot be hygienic. Otherwise ok
Stayed 1 night in Feb 2020
Response from Cynthia on Feb 26, 2020
Good morning I apologize for the inconvenience this caused. I just need to know which room was allocated to you in order for me to investigate as I have had no other complaints. Please contact me via email with your contact details.

8/10 Good

Elizabeth

Stayed 1 night in Jan 2020

8/10 Good

DGC, Wilmington, DE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable but a little tired. Staff were great and the food surprisingly good.
Stayed 1 night in Sep 2019

4/10 Poor

Mufarisi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, poor service
Unfortunately the overall service from the hotel was not to standard . Check-in process was delayed because booking was not reflecting on system . The room service is unacceptable . Waited over 3hrs for meal which eventually arrived without an apology and after numerous calls to the reception desk
Stayed 2 nights in Aug 2019

4/10 Poor

William

Stayed 2 nights in Jun 2019

6/10 Okay

richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
John , the night duty manager was very helpful in changing us from the original room to another as the first room was unacceptable. They did supply us with a lovely tray of snacks the next day for the inconvenience caused .
Stayed 1 night in Mar 2019
Response from Cynthia on Mar 20, 2019
Dear Guest Apologies for the inconvenience caused and it is great knowing that we could sort out your issues.

6/10 Okay

Carl

Stayed 2 nights in Feb 2019
Response from Cynthia on Mar 20, 2019
Dear Guest Thank you for rating Musina Hotel

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable
overall enjoyable stay however better wifi reception needed
Stayed 1 night in Oct 2018
Response from Cynthia on Nov 22, 2018
Good Morning Thank you for your review. WiFi was a problem due to bad network but our IT person has sorted this problem out. Apologies for the inconvenience caused.

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Good ad usual
Stayed 1 night in Aug 2018
Response from Cynthia on Aug 28, 2018
Dear Guest Once again we would like to Thank you once again for choosing our Hotel as your stop over. Always a pleasure to accommodate you. Kind regards

6/10 Okay

Richard Ndou

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not good bathroom was in a disgusting condition
Stayed 1 night in May 2018
Response from Cynthia on May 19, 2018
Thank you for bringing these issues to our attention. I sincerely apologize for the wifi not working and the complaint about the bathroom and we understand your frustration. Please take note that we are in the process of renovating some of our rooms as these rooms are very old. We try to maintain the highest standards of service, but it’s clear we fell short in your case. Please contact me at your convenience, I’d like to find out how I can earn back your business. Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
their showers are terrible and dirty. rooms have a terrible smell
Stayed 2 nights in Mar 2018
Response from Cynthia on Aug 28, 2018
Good Morning Thank you for your feedback. I am sorry to hear that you had a bad experience re: dirty showers. If you can provide me with the room number I then can investigate to see what is causing the bad smell and also see why you mention that the shower is terrible and dirty. Your feedback will assist me when taking the matter up with my Housekeeping Supervisor. We strive to meet all our Guests expectations and want you to leave our premises as a HAPPY Guest. I really do apologize for the inconvenience you experienced and want to sort this matter out.

6/10 Okay

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently situated to the Beitbridge border pos
The check in experience was good, on arrival at the room the AC was not working and we were immediately moved to another room. The dinner excellent and Gloria the waitress a delight. The heavy traffic at night is noticeable unless you are a heavy sleeper. The surroundings very pleasant.
Stayed 1 night in Feb 2018

8/10 Good

Oliver

Liked: Staff & service, property conditions & facilities
Average
Was very average
Stayed 1 night in Feb 2018

6/10 Okay

Thabo

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017

8/10 Good

Anastasiia, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great combination of price and quality. We spent 1 night. The hotel is good but the most of all we liked is a dinner at the hotel's restaurant. Three of us ordered a Ham hock. Verdict - better than in Munich.
Response from Cynthia on Aug 28, 2018
Dear Guest Thank you for your positive feedback. So good to hear when guests are satisfied. Please make sure that when travelling to Africa again that you will once again choose our Hotel as your stopover destination. Kind regards

2/10 Terrible

Nicole, travelling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled by the pictures
This hotel is completely overpriced for the condition it is in. If this would have been $15 a night it would have been acceptable, but not for more than double the price. We had just spent 6 nights in Kruger and wanted a nice, clean place and what we got was a run down motel 6.

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

kabelo

Liked: Cleanliness, staff & service, room comfort
good
okay

2/10 Terrible

Qoshiwe, johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lack of infor online regarding outside toilet.
i didnt stay at all, had to cancell my booking on arrival. Room didnt have a toilet i had to share outside toilet with other guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Musina Hotel & Conference centre
Was a pleasant stay over, everything was in order and i enjoyed the Air Con as its super hot in Musina.

10/10 Excellent

Kundai Abigail, Midrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Musina stay
I really had a great time. Definitely going to visit again

6/10 Okay

Gerald, Durban

Liked: Staff & service
Comfortable overnight stop hotel
Comfortable hotel for an overnight stay. They need to fix the smoke/fumes flowing from the kitchen into the dining room; and the aircon was small for the room.

8/10 Good

Thembelihle, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Musina Hotel
The stay was great. Clean rooms and friendly staff as well as the management. The only problem I had, was that I expected to free WiFi in the room since I had some work to do. I had to take my computer to the reception to do some work there. It was a bit inconveniencing. Other than that, it is a place I will definitely recommend to friends and family

8/10 Good

Simon, Cape Town

Liked: Cleanliness, staff & service
Good value for money
Modern rooms, small in size. Good bathroom. Excellent staff service. Dinner available, reasonable prices, good quality. Unfortunately no wifi in the rooms.

6/10 Okay

kabelo

okay
it was just okay

6/10 Okay

Uli, Napa Valley, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Decent hotel, but changing a light bulb was beyond
Changing a light bulb or replacing a desk lamp was a one-hour ordeal!

8/10 Good

jeroen

Liked: Staff & service
Disliked: Property conditions & facilities
voor 1 nacht
prima plek voor 1 nacht voordat je de grens met Zimbabwe over gaat maar verder ook niet. De kamers zijn oud en van alles heeft onderhoud nodig. Ligt dichtbij de weg wat zowel een voor als een nadeel is
Stayed 1 night in Jun 2019
Response from Cynthia on Jul 3, 2019
Good Day Thank you for your review, I apologize on behalf of Musina Hotel that you did not enjoy your stay. Please take note that we are in the process of upgrading all our rooms. Hope you will give us another chance with your next visit.

8/10 Good

Sader

Liked: Cleanliness, staff & service
Zwischendurch in Musina
Für eine Nacht oder zwei ganz okay. Sehr freundliche Personal besonders im Restaurant, guter Empfang, die Möbel muss erneuert werden.
Stayed 1 night in Oct 2017
Response from Cynthia on Aug 28, 2018
Dear Guest Thank you for your feedback. Pleased to hear that the staff were friendly. We are currently in the process of renovating our rooms and upgrading the furniture. Looking forward to accommodating you at our Hotel soon. Kind regards