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Dear Mr. Amjad, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager
8/10 Good
JAMES
Travelled with family
Jun 13, 2023
Liked: Staff & service
The staff was very helpful and accomodating. The food was outstanding and first rate. Our room was older, worn out, and not as clean as it could have, but not intolerably so. Wayer pressure was kow the whole 5 days.
JAMES
Stayed 4 nights in Jun 2023
Response from GM on Jun 14, 2023
Dear Mr. James,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the room cleaning is taken up with the concerned team for immediate action and improvement.Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards,Kunwardeep SinghGeneral Manager
I was upgraded to a Suite on my second stay at this Hotel & it was a very pleasnt experience for me. Plus the overall staff hospitality was excellent, as usual.
Would definitely like to come back & stay for thr 3rd time.
Keep it up, Team Haffa House Hotel!!
Sourav
Stayed 2 nights in May 2023
Response from GM on May 25, 2023
Dear Guest,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards,Kunwardeep SinghGeneral Manager
Loved my stay here. Reception staff were very helpful specially Ms. Reshma. Breakfast, dinner buffet was amazing. Nice place for families.
Nirmala Mabel
Stayed 1 night in Dec 2022
Response from KD on Dec 20, 2022
Dear Ms. Nirmala, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to Reshma and it’s a great motivation for her. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager
The property was nice overall, what I didn’t like was that the water came out with a noticeable tint, probably from bad pipes. I also wasn’t to crazy about having a room facing a busy street. The sounds of traffic woke us up a bit.
Mario
Stayed 2 nights in Sep 2022
Response from GM on Sep 27, 2022
Dear Mr. Mario,Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the noise from the street is duly noted, many of our guests love the panoramic view of the main Ruwi street, however we do have rooms with a mountain view on the other side which are equally pretty, I would recommend to request for those during your next visit with us. Your feedback on the water is noted for immediate action and improvement and we thank you for your feedback.We look forward to welcome you back soon with us.Thanks & Regards,Kunwardeep SinghGeneral Manager
It was an amazing stay meeting wonderful people like Reshma and Idrees. Very accommodating and made sure everything was fine with our stay. We decided to extend because of their generosity with time and services.
Highly recommended and will definitely come back!
Glofeli
Stayed 11 nights in Sep 2021
Response from MGT on Nov 23, 2021
Dear Guest,
Thank you for the feedback on your stay at the Haffa House Hotel Muscat !
We are delighted to know that your stay with us was memorable. We are glad the facilities & services exceeded your expectation. Your kind appreciation for the team members Reshma & Idrees has been duly communicated.
We look forward to welcome you back at the Haffa House Hotel Muscat !
Warm Regards,
Management
6/10 Okay
Jayaprakash
Business traveller
Mar 11, 2020
Liked: Room comfort
Daily cleaning & changing towels, to be improved.
Wifi is very bad,
I had booked 4 nights, but wasn't told I'd spend the first two nights at a different hotel. I was just taken there. I'd hoped to really unpack my bsgs and put my clothes in drawers, but, instead, I had to unpack, pack, move luggage, unpack, pack again.
Nice property within easy walking distance of Ruwi bus station. This allows easy access to many sites within Muscat. However, not much in the way of supermarkets or restaurants nearby, you need to walk a bit further
Situated quite near the Corniche and Old Town, this hotel was perfect for us. The Executive Suite was large, spacious and comfortable with a separate small kitchen offering a fridge/freezer, kettle and cooker (but no equipment for cooking with !)
The staff were very pleasant and helpful and the breakfast was great. A rooftop swimming pool and gym were an added bonus. We used the OTAXI app to get taxis - same as Uber - cheap and reliable. Would highly recommend
Verified traveller
Stayed 3 nights in Mar 2019
6/10 Okay
Traveller, UK
Travelled with family
Feb 22, 2019
Liked: Staff & service, amenities
Staff were really helpful, location was great, walking distance to Ruwi bus station. Buses are cheap and we were able to travel to all the main city sights. Hotel room needed upgrading, everything was clean except the carpet, which made the room smell.
Great hotel in the business area.very comfortable room with separate lounge with TV, basic mini bar as Oman is a dry country although you can get some alcohol in some hotels but not in Hera Hotel, not a problem for me. I cannot comment on the Breakfast as I missed it both days due to early travel arrangements. Taxi's plentiful and reasonably cheap. I recommend this hotel.
Last minute booking for 2 nights. Hotel is UK/US 3* at best. But twin room was clean, comfortable + hairdryer, sat tv & breakfast was decent.
We had a problem with our shower, which although reception responded promptly by sending maintenance, the staff didn't understand enough English to understand the problem. They did offer to move our room which was fine.
Reception friendly and helpful and most spoke good English. Location wise, 10km was too far away from the historic old town of Muscat to explore without hire car or taxis so it's quite isolated with no restaurants etc within walking distance. Fine for our 2 night visit but wouldn't stay there longer.
Word of warning if you intend to book excursion tours through the hotel - do not do it. We booked an "English-speaking guided tour" excursion out to Forts only to discover it was effectively an Indian expat called Rauf whose English was nominal, knew nothing about the places he was taking us to and essentially was just a hired taxi driver. Book your excursions independently or be disappointed.
We stayed in this hotel twice because of its affordability in a very expensive city for hotel accommodation. The staff were polite, helpful and friendly. The rooms were clean, although it was a little bizarre that they only stocked each room for one guest, even if your booking said two guests. This meant we had to ask for extra towels, glasses etc. breakfast is good and varied. The location in Ruwi offers excellent Indian and Pakistani food.
Good value hotel in Ruwi close to local shops, Muscat and Mutrah (souk). Enjoyed 5 nights at hotel. Restaurant food was excellent and service by Amelie, Glory and other restaurant staff was first class. Good car parking.
Staff were very friendly, the hotel was clean, free transportation from and to the airport, and it depends the propose of your trip. its close to Matrah and the port
The hotel is very nice and has excellent service from the staff. The furniture in the room was a bit dates and old, TV remote was missing batteries which showed that the room had not been checked properly. The hotel is not licensed for alcohol but that was not a problem for a 1 night stay.
It was great, nice accommodation, clean, WiFi is excellent, Food very good, staff king and at your service all the time, I'll come back for sure whenever returning to Oman. Only Issue is they don;t have a taxis list or service apart from the hotel vehicles. something to improve.
The staff couldn't have been more helpful and there was a car which could take you anywhere in Muscat for £8 -£10 but it was a bit off the tourist trail. The gym was excellent but the swimming pool quite small and very cold. Food in the hotel was good but the breakfast was super and very good value.
Apartment with kitchen and washing machine. A little smell of smoke in the apartment
Jens
Stayed 2 nights in Jan 2023
Response from GM on Jan 22, 2023
Dear Guest, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback on the smoke in the apartment is duly noted for immediate correction and improvement. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager
Nous avons sejourné 2 nuits dans cet hotel en demandant une chambre en etage elevé (5eme). C'etait parfait: nous n'avons absolument pas été gênés par le bruit de la circulation.
La chambre etait spacieuse, le lit très confortable. Nombreux rangements mais manque d'étagères et de cintres.
Piscine en terrasse de toit tres agreable avec serviettes à disposition et belle salle de sport.
Excellent petit dejeuner en buffet mais peu d'options sucrées. Possibilité de diner en buffet à volonté avec des specialités indiennes pour moins de 10€.
Cet hôtel dispose de parkings gratuits tout autour et on peut se rendre tres facilement à Muttrah en bus ( 15mn et 0,300R) ou en taxi.
Hypermarché et restaurants à 500m. Emplacement ideal pour decouvrir Mascate.
Christine
Response from GM on Nov 30, 2022
Dear Ms. Christine, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them. We look forward to welcome you back on your next trip. Thanks & Regards, Kunwardeep Singh General Manager
El servicio de los trabajadores bastante atento. Habitaciones amplias y cómodas pero cuarto de baño poco cuidado. Paredes no muy gruesas pues se oían los rezos de la gente. Buen desayuno.
JUAN RAMON
Stayed 2 nights in Aug 2022
Response from GM on Oct 5, 2022
Dear Juan, Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.Your feedback on the bathrooms has been taken up for immediate improvement. We look forward to welcome you back on your next trip.Thanks & Regards, Kunwardeep Singh General Manager
التجربة كانت جميلة’الموظفون متعاونون،الميني بار لم يكن يعمل ولم يقومو بتصليحيه،
Khaled
Stayed 4 nights in May 2022
Response from GM on May 23, 2022
Dear Mr. Khaled,
Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We have noted your feedback with regards to Mini Bar, please accept our sincere apologies for the same.
Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them.
Thanks & Regards
Kunwardeep Singh
General Manager
8/10 Good
Albert Jan
Apr 22, 2022
Albert Jan
Stayed 7 nights in Apr 2022
Response from GM on May 8, 2022
Dear Mr. Albert,
Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.
We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
We look forward to welcome you back on your next trip.
Thanks & Regards,
Kunwardeep Singh
General Manager
تجربتي الثانية فيه وقد اكررها .
الراحة ممتازة
الافطار ممتاز
تمديد فترة الخروج متاح
المواقف متوفرة
النقطة السلبية..توجد بعض الصراصير في الغرفة.
MOHAMMAD
Stayed 3 nights in Mar 2022
Response from GM on Mar 30, 2022
Dear Mr. Mohammad,
Thank you for staying with Haffa House Hotel, Muscat and for taking the time to update the feedback of your stay upon departure.
We are so glad to hear that you had a memorable and wonderful stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.
Your feedback on the Cockroaches has been taken up with the housekeeping team for due correction and improvement We thank you for your vital feedback & promise that you will see the improvements during your future visits with us.
Your kind appreciation has been duly conveyed to the team and it’s a great motivation for them.
We look forward to welcome you back soon with us.
Thanks & Regards,
Kunwardeep Singh
General Manager