Title: The Shalimar Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Shalimar Hotel Family-friendly hotel with free valet parking and a 24-hour fitness center ![Exterior detail](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/4b50817c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/5140eb16.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves lunch and dinner](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/3c1d509e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, body treatments, aromatherapy](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/530349a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves lunch and dinner](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/9d05119f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Shalimar Hotel in upscale Malabar Hill offers a peaceful escape with practical amenities. Enjoy the coffee shop, hair salon, spa services, 24-hour gym, free WiFi, express check-in, and daily meals at Gulmurg restaurant. 7.4 Good ## Popular amenities - Spa - Bar - Breakfast available - Gym - 24/7 front desk - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 28 - Nov. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 29 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2127495&PinnedHotelID=2127495&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Studio Room](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/21231b9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio Room ### Highlights Air conditioning Connecting rooms available LCD TV Pillow menu Ceiling fan Blackout drapes/curtains Bathrobes Shower/tub combination - 140 sq ft - Sleeps 1 - 1 Twin Bed ![Smart Room](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/404f2352.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Smart Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LCD TV Pillow menu Blackout drapes/curtains Ceiling fan Bathrobes - 180 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ![Comfort Room](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/3613a728.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds LCD TV Pillow menu Blackout drapes/curtains Ceiling fan Bathrobes - 279 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![Lifestyle Suite | Living area](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/0d9c4340.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lifestyle Suite 8.0 Very good 1 review ### Highlights Separate sitting area Individually decorated Air conditioning Connecting rooms available Free rollaway/extra beds LCD TV Pillow menu Blackout drapes/curtains - 388 sq ft - Sleeps 3 - 1 King Bed ### Comfort Room - Sleeps 3 ### Single Room - Sleeps 1 ### Smart Room - Sleeps 2 ### Studio - Sleeps 1 ### Suite - Sleeps 3 ![Zen Room](https://images.trvl-media.com/lodging/3000000/2130000/2127500/2127495/543b3edd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zen Room ### Highlights Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Ceiling fan Bathrobes Shower/tub combination - 144 sq ft - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![5 restaurants, breakfast, lunch served; 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMumbai-Hotels-The-Shalimar-Hotel.h2127495.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMumbai-Hotels-The-Shalimar-Hotel.h2127495.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.96433%2C72.80603&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0oQSKpWmvJH9VSyDA3OwNwuPFm0=) August Kranti Marg, Near Kemps Corner, Mumbai, Maharashtra, 400036 #### What's nearby - Cumballa Hill Hospital - 4 min walk - 0.4 km - Hanging Gardens - 12 min walk - 1.1 km - Jaslok Hospital - 12 min walk - 1.1 km - Girgaun Chowpatty - 14 min walk - 1.2 km - Breach Candy Hospital - 14 min walk - 1.2 km #### Getting around - Mumbai Marine Lines Station - 3 min drive - Grant Road Station - 16 min walk - Chhatrapati Shivaji International Airport (BOM) - 41 min drive #### Restaurants - ‪Noa By Nutcracker - ‬4 min walk - ‪Ministry of Salads - ‬5 min walk - ‪Third Wave Coffee - ‬3 min walk - ‪Plate & Pint - ‬3 min walk - ‪Starbucks - ‬2 min walk ## About this property ### The Shalimar Hotel Upscale family-friendly hotel near Gateway of India Take advantage of a coffee shop/cafe, a hair salon, and dry cleaning/laundry services at The Shalimar Hotel. Treat yourself to spa services, such as a deep-tissue massage, a body treatment, or a facial. The on-site restaurant, Gulmurg, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym. Additional perks include: - Free self parking and valet parking - Limo/town car service, buffet breakfast (surcharge), and express check-out - Express check-in, a front-desk safe, and smoke-free premises Room features All 60 rooms boast comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Bathrooms with rainfall showers and shower/tub combinations - 32-inch LCD TVs with premium channels - Wardrobes/closets, childcare services, and coffee/tea makers ## Similar properties ![Executive Room (Queen) | Terrace/patio](https://images.trvl-media.com/lodging/94000000/93320000/93313700/93313681/6fde12ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kemps Corner Malabar Hill - Breakfast included - Parking included - Free WiFi - Air conditioning 8.4 Very good 53 reviews CA $106 CA $112 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=93313681&PinnedHotelID=93313681&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/3200/3145/6fd7b475.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Trident, Nariman Point Mumbai Nariman Point - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 1,013 reviews CA $322 CA $380 total includes taxes & fees Nov 29 - 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Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: INR 500 for adults and INR 500 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Gulmurg - Nova Artisan Gelato - Smooth ### Things to do - 24-hour gym ### Family friendly - In-room babysitting (surcharge) - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - 1,701 square feet of conference space - 24-hour business center ### Spa - 6 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 9 floors - Banquet hall - Built in 1962 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with premium cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately INR 500 for adults and INR 500 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property No visitors or unregistered guests are allowed in the guest rooms. Outside food is not permitted on the premises. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Free in-room WiFi has a 2-device limit Children under 10 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Hotel Shalimar Shalimar Hotel Shalimar Hotel Mumbai Shalimar Mumbai The Shalimar Hotel Hotel The Shalimar Hotel Mumbai The Shalimar Hotel Hotel Mumbai ## Frequently asked questions ### Is The Shalimar Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at The Shalimar Hotel? > As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at The Shalimar Hotel on Dec 7, 2025 start from CA $142.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mumbai-Hotels-The-Shalimar-Hotel.h2127495.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at The Shalimar Hotel? > Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at The Shalimar Hotel? > Check-out is at noon. ### Where is The Shalimar Hotel located? > This family-friendly Mumbai hotel is located in the entertainment district, within 1 mi (2 km) of Cumballa Hill Hospital and Marine Drive. Girgaun Chowpatty and Priyadarshini Park are also within 15 minutes. Grant Road Station is 16 minutes by foot and Mumbai Central Station is 22 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Shalimar Hotel Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 36 8 - Good 56 6 - Okay 36 4 - Poor 8 2 - Terrible 10 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.2/10 Amenities ### 7.4/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 6/10 Okay #### Roushad Jan 16, 2023 Liked: Cleanliness, staff & service #### Shalimar review Staff were friendly enough. Hotel in good location. Hotel was in average condition for price charged. Spent 13 nights. ##### Roushad Stayed 12 nights in Jan 2023 ### 6/10 Okay #### Chethan Jan 1, 2024 Disliked: Cleanliness, property conditions & facilities The hotel is old and wearing out. Poorly managed. It took the front desk 20 mins to check us in and There was a dead roach in the room. ##### Chethan Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Gita Mar 13, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed at The Shalimar Hotel, every year for last at least 30 years now, as it was good for all the amenities and staff were very friendly and looked after us very well! This time, there were too many issues, which I have submitted to the hotel on their feedback firm and I was very verbal too with complaints. Not staying on our return to Mumbai, which we had booked with Expedia, and cancelled it today. ##### Gita Stayed 3 nights in Feb 2023 ### 8/10 Good #### Anand Aug 4, 2024 Liked: Cleanliness, staff & service Under remodeling. Our bathroom door did not open completely . Not elderly friendly ##### Anand Stayed 7 nights in Jul 2024 ### 6/10 Okay #### Jay Sep 28, 2023 Liked: Staff & service Need upgrade ##### Jay Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Apurva Jan 9, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible experience. The mattress provided by the hotel staff was infested with roaches, which was absolutely unacceptable. The elevator button for the 8th floor was not functioning, forcing us to go to the 9th floor and carry our heavy luggage down the staircase every single time. Despite our struggles, no staff member offered any assistance. Additionally, there were no bathmats in the washroom, and when we asked, the staff suggested using towels as a substitute, which was highly unprofessional. Overall, it was the worst experience I have ever had at a hotel, and I would never recommend this place to anyone. ##### Apurva Stayed 1 night in Dec 2024 ### 8/10 Good #### Parag, NEW YORK Dec 31, 2021 Liked: Cleanliness, staff & service, property conditions & facilities Convenient location. Accommodating staff that changed room when we complained of the smoking smell. ##### Parag Stayed 2 nights in Dec 2021 ### 8/10 Good #### Mohan Oct 26, 2021 Liked: Cleanliness, staff & service, amenities This Is my 5th times that I’ve stayed at Shalimar Hotel, and I loved it. Staff is extra courteous and very helpful and friendly. Overall Excellent Services. While I’ll certainly return back to stay in future, I’ll definitely recommend to collogues and friends. ##### Mohan Stayed 6 nights in Oct 2021 ### 10/10 Excellent #### Manish Jun 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Mr Kirtan Ghoda was very helpful in coordinating my RT PCR test. Most centres were closed but he was able to organise it for me and was available over the phone even I had already checked out. ##### Manish Stayed 1 night in Jun 2021 ### 8/10 Good #### Sanjeev Apr 11, 2021 Liked: Staff & service, property conditions & facilities, room comfort #### Good I liked it ##### Sanjeev Stayed 1 night in Apr 2021 ### 8/10 Good #### Verified traveller Apr 8, 2021 Liked: Staff & service, room comfort #### Good one Liked my stay- staff was helpful especially Karan ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### Verified traveller Dec 10, 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice...keep it up Friendly and accomodating staff. Good location...flexible for business or pleasure trips. ##### Verified traveller Stayed 2 nights in Dec 2020 ### 6/10 Okay #### Verified traveller Jan 24, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Beautiful old hotel that gets a lot wrong. I booked a non-smoking room, and they had none left. So room smelled. They changed my room which improved it a bit, but another room they showed me smell SO STRONG of perfume. Old hotel that needs a lot of maintenance. Beautiful old marble. 1/2 shower didn't work. Small corners of cleaning need to be done. Breakfast was very weak. Safe was not screwed to wall, and battery kept dying. ##### Verified traveller Stayed 3 nights in Jan 2020 ### 6/10 Okay #### Verified traveller Jan 17, 2020 Property is centrally located, Breakfast is not up to par, there are minimum towels, I will not stay next time ##### Verified traveller Stayed 2 nights in Jan 2020 ### 8/10 Good #### Francisco, Lisbon, Portugal Nov 29, 2019 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is well situated and the staff is friendly and helpful My room however was small as were the closet and the little window with a blind that didn't work The hotel advertises rooms that are probably nice but mine wasn't. The breakfast buffet was average maybe a little better on Indian foods On the whole my appreciation is quite benevolent ##### Francisco Stayed 4 nights in Nov 2019 ### 4/10 Poor #### Pasq Nov 25, 2019 Nothing special about this place, average. Didnt get breakfast which is known for complmintary breaky. Got discount on nothing. Even the accomodation price fluctuated for different day. When i booked, it was one price per night. I will never stay there again. ##### Pasq Stayed 17 nights in Oct 2019 ### 8/10 Good #### Verified traveller Nov 1, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room smelled perpetually damp. Staff was helpful. ##### Verified traveller Stayed 4 nights in Oct 2019 ### 6/10 Okay #### Sean Oct 27, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Comfortable hotel with international feel Comfortable stay. Hotel was what was expected although I would not describe it as "boutique". Good position at Kemps Corner and easy to get Uber or local cab. Rooms were comfortable and reasonable size. Staff were helpful. Hotel let down by breakfasts which were rudimentary and coffee on both days very weak. Fortunately the bakery on etc ground floor serves excellent coffee.and could have been in any city ##### Sean Stayed 2 nights in Oct 2019 ### 10/10 Excellent #### MatarekaVaeau, Sydney, Australia Sep 25, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean rooms. The reception workers and housekeepers were really welcoming and friendly. ##### MatarekaVaeau Stayed 4 nights in Sep 2019 ### 6/10 Okay #### Verified traveller Aug 22, 2019 Allowing for cultural differences is an issue. We loved the staff enthusiasm. We had to put up the "do not disturb" sign as we were having the door knocked on 6 times a day. The door card had to be adjusted everyday as you could not use the elevator without it. The quality of the apartment was okay the bar was limited and the tea and coffee was meagre. The inhouse restaurant was fantastic and the staff could not do enough for you. ##### Verified traveller Stayed 15 nights in Aug 2019 ### 10/10 Excellent #### Chintalapati Aug 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable neat hotel. ##### Chintalapati Stayed 1 night in Aug 2019 ### 2/10 Terrible #### Valeriededter Jul 25, 2019 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service I was very disappointed in the way the front staff organised my finial accommodations bill and services bill I received when checking out. There were amount take from my bank account that were not authorised, this is in appropriate practices. I will be take this matter further will all parts involved. Thanks Valerie Dexter Room 306 dates stayed 11july till 24 july. Regards Valerie Dexter ##### Valeriededter Stayed 13 nights in Jul 2019 ### 8/10 Good #### Sue, Canberra, Australia Feb 13, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was very well located for my needs which was to attend the nearby Dentzz Dental Clinic. Room was comfortable and the restaurant very good but a bit expensive. Staff very friendly and most very helpful. I felt safe as a solo female traveler. ##### Sue Stayed 14 nights in Jan 2019 ### 10/10 Excellent #### Meme Jan 25, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpful staff! Good food that is available in your own restaurant. ##### Meme Stayed 1 night in Jan 2019 ### 6/10 Okay #### Verified traveller Jan 13, 2019 #### No Hot/ Warm water No Hot or even Warm water in the shower. Had to take bath with Cold Water in Winter season. Even complaint but no action taken. 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