Standard Single Room, 1 Bedroom, Non Smoking, Jetted Tub
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Reviews of Casino Motel

2.5 out of 5
Casino Motel
1802 Route 611, Mount Pocono, PA

Reviews

4.8
Rating 10 - Excellent. 46 out of 367 reviews" "
Rating 8 - Good. 41 out of 367 reviews" "
Rating 6 - Okay. 60 out of 367 reviews" "
Rating 4 - Poor. 76 out of 367 reviews" "
Rating 2 - Terrible. 144 out of 367 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Seidy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed property needs an updated
Stayed 1 night in May 2024

2/10 Terrible

alison

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
I wouldn’t recommend staying here , the manager seems very unprofessional and ghetto for like a terms . Her attitude towards myself and another person who stayed the same week as me was just horrible. She needs to humbled and re trained for her position… The linen smelled cleaned but fresh stains were very visible. Also there was dog poop around the whole premises. The prices are good but again YOU GET WHAT YOU PAY FOR … I WOULDNT RECOMMEND!
Stayed 22 nights in Apr 2024

4/10 Poor

Ying

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The sound of the air conditioner is very loud.
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you for your feedback.We have PTAC units in our rooms which provide 9000 BTU of cooling power. You can put the fan down to low to reduce the fan noise. Our units have recently been replaced.

4/10 Poor

rolf

Disliked: Staff & service, amenities, property conditions & facilities
Staff was out partying till 2am and doors slamming all night long. Property was supposed to be going under rehab but looked a total mess. Then I had booked a double bed and she said they didn’t have one and only thing they had was in the back of the building.
Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
We are in the middle of renovations sorry for your experience. Our double rooms are located in the rear building because they are larger in size and also have a back deck. These rooms will be reopened next month. Please feel free to reach out to us to rebook :)

2/10 Terrible

Michael

Scam!!
Never went false advertising! Not casino! Tried cancel no response took money!
Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
We never advertise to be a Casino. Please check with us next time.

2/10 Terrible

Deborah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
It was disgusting! The man at the desk gave me a key. I went to the room and open the door and thought the bed is all messed up. Then I noticed there was a man sleeping in the bed. He gave us two rooms in the back of the Hotel because there was four of us, and he only had rooms left with one bed. I open the door to the first room and the bed was unmade and the key from the previous customer was on the nightstand next to the bed. The curtains were dirty. It was just nasty . The room next door we couldn’t even get in with the key because there was no place to enter it in the slot. The lock had a keypad on it and we didn’t have the combination. I went to the front desk again and told the clerk who was working about it and he was trying to hand me a key fob. The doorhandle doesn’t use a key fob. It takes a number it was a keypad with numbers to enter a combination of the numbers. I told him I wanted a refund and we were going somewhere else. He did give me the refund and we went to the Days Inn down the road, and it was much better. Some of the rooms that we passed didn’t have curtains on them and they had mattresses up against the windows. It was just terrible. I wouldn’t recommend anyone stay in there. The people I did see one had sandals on now mind you it was February 18 I think most of the people that we saw actually lived there. The parking lot wasn’t shoveled and you had to climb over snow banks, and icy spots to get to the door.
Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
We are under new management and renovating the property. We have RFID key locks with timed entrance and auto-expiration.

6/10 Okay

Ediberto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff person was quick in responding my booking. Unfortunately the surrounding areas were obstructed by heavy snow causing dangerous conditions to walk to my room or the guest services. Also a light outside was on causing difficulty to sleep. Those issues could be easily solved if anyone pays attention to them. Good thing about the room is heating and hot water. That’s is a 10 out of 10. The bed was uncomfortable to sleep and that also could be fixed.
Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
Thank you for your feedback. We have updated our outdoor lighting.

2/10 Terrible

lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Old lollipop sticks on the floor . Walls are duct taped . Curtains are nasty.six sheets of toilet paper on the roll and no extra in the room. Microwave has food in it.trash all over the grouds. The parking lot was never plowed from the snow two days ago and is now a sheet of ice. Junky broke down vehicle's packed in spots. Do not waste your money. The worst place we ever stayed.
Stayed 1 night in Feb 2024
Response from Management on Apr 11, 2024
Thank you for your feedback. We've updated our rooms and have new rooms which will be available online this summer.

10/10 Excellent

Allison

Stayed 1 night in Jan 2024

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities
I took my fiancé for a night out and we found a roach in the room. Room was filthy not to mention the door was half way broken from the inside it was just plain terrible trying to sleep in a room like that.
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Business traveller, Travelled with pets
Disliked: Property conditions & facilities
Entire property was dirty. Sheets had stains. Wifi was absolutely awful. It would be fine if there was cable but they use a fire stick. Which is almost useless because the wifi constantly isn't working.
Stayed 6 nights in Jun 2023

4/10 Poor

Edgar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing about the property was good.needs better maintainance and clean
Stayed 3 nights in May 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Management was very helpful with me.
Stayed 1 night in May 2023

8/10 Good

Jodi A

Stayed 1 night in May 2023

2/10 Terrible

Thomas

Stayed 1 night in May 2023

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the area. Definitely not a 5 star hotel however if a place to sleep.and shower is all you need this is a great option
Stayed 1 night in Apr 2023

2/10 Terrible

Sigfrido

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Devon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1/2 Star
It was awful. There were roaches all over the room and the carpet smelled bad. You had to ask for tissue as soon as you got there. The advertisement is a lie. It's a slum
Stayed 2 nights in Mar 2023

10/10 Excellent

William

Stayed 2 nights in Apr 2023

4/10 Poor

Matrvin

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I checked in went to the room it was dirty had a smell I couldn't take my mask off cause couldn't stand the odor. So I went and got a refund and left right away.
Stayed 2 nights in Apr 2023

2/10 Terrible

Michaela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is extremely dirty and in shambles. There was mold and half of a sink cabinet, cob-webs everywhere, a huge hole in the shower curtain, the door lock was a door knob with aluminium foil covering a hole underneath the knob (NOT SECURE). There was junk piled up in the walkway in front of the security guards room. which was right next to ours. NO HOT WATER, the towels were ripped and extremely thin! The T.V. did not work. NO PHONE TO CALL THE FRONT DESK. The carpet was full of particals, and the room smelled.
Stayed 2 nights in Apr 2023

4/10 Poor

Alana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not like the pictures it was okay for the moment only because everything else was booked out when I got there my reservation was almost given to someone else it was going to have to look for somewhere else to go just not that good all the way around
Stayed 2 nights in Apr 2023

2/10 Terrible

William

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Israel

Stayed 1 night in Feb 2023

2/10 Terrible

Lourdeos

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is dirty and the furniture not good
Stayed 1 night in Feb 2023

2/10 Terrible

Ed

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet was completely backed up and we could not stay there. The front desk could care less. Absolutely horrible experience. Do not EVER stay here!!
Stayed 1 night in Jan 2023

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service

2/10 Terrible

Arnab

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst possible stay for $90. Nothing is good.
Stayed 3 nights in Nov 2022

4/10 Poor

Silvio

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Poor upkeep. Bathroom door didn’t close no hangers
Stayed 2 nights in Nov 2022

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Non-smoking room?
Service was good. The bed was very uncomfortable and for a non smoking room there were so many burn holes in the sheets& comforter.
Stayed 1 night in Nov 2022

2/10 Terrible

Kay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misunderstood and thought booking was for mt airy
Very upsetting. I booked a room at the casino hotel. Mt airy. Until arrival. Then was told it was booked for this old disgusting run down place. Shady ppl walking around. Hotel.com was unwilling to refund my money or my free night. I refused to stay there with my children. Disappointed on how hotels.com would not help me with this God awful, misunderstood situation. Had to pay at a diff hotel to stay! So I’m out the cost of the room and out of my earned free room!
Stayed 2 nights in Oct 2022

2/10 Terrible

Preetam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Here what we could not even srand the horrifying scent farless to stay. The bed sheets were loosing threads that on the cloth together. Very dark and unfit for any human to sleep on
Stayed 1 night in Sep 2022

10/10 Excellent

Nancy

Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Quite and clean
Manager was very nice
Stayed 2 nights in Sep 2022
Response from Kanu - Manager, Casino Motel. 570 839 7728 on Sep 20, 2022
thanks

8/10 Good

Jocelyn

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Overall, ok. Key Issues!
This place got the job done for us broke college students. We were staying for a con going on at Kalahari, so we weren’t in the room a lot. There were some floor boards missing under the carpet, but overall it was clean and decent. Our main issue was the key cards. The first one we got didn’t work, then the second one let us in once before not working, and the same with the third we receive over the course of the weekend. The office is closed over the weekend, but they have a person on duty to deal with our card issues.
Stayed 2 nights in Sep 2022

10/10 Excellent

joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the motel. It’s a good motel to stay for 1-2 nights. Everything is close by. I would go back again
Stayed 1 night in Sep 2022

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, room comfort
Good
Old hotel ..convenient just ok
Stayed 3 nights in Jul 2022

8/10 Good

Sylvia

Travelled with family
Liked: Staff & service
I stay there often the staff is always friendly and courteous but above alk very accommadating
Stayed 1 night in Aug 2022

4/10 Poor

agustin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
on a five day stay, only had one day of hot water. Location was great, but not at the cost of comfort and basic necessities. Even at the conditions that location was far cheaper than anything else available. Seems like a place that is trying to get up and running, staff is great and they are working on getting the place up to speed.
Stayed 4 nights in Aug 2022

10/10 Excellent

Santos

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022