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Reviews of Homewood Suites by Hilton Charleston - Mt Pleasant

3 out of 5
Homewood Suites by Hilton Charleston - Mt Pleasant
1998 Riviera Dr, Mount Pleasant, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with family
Friendly and courteous staff
Stayed 2 nights in May 2024
Response from Cathy, Guest Services Manager on May 10, 2024
Thank you!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here and would come back.
Stayed 2 nights in Apr 2024
Response from cathy, Guest Services Manager on May 2, 2024
Thank you choosing Homewood Suites, Mount Pleasant Looking forward to seeing you again.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Cathy, Guest Services Manager on May 3, 2024
Thank you

4/10 Poor

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bradlee on May 23, 2024
Thank you for taking the time to leave a review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to Stay.
Stayed 2 nights in Apr 2024
Response from Bradlee on Apr 23, 2024
Thank you for taking the time to leave a review! We are glad you enjoyed your stay with us!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and friendly, very clean rooms and public areas, great breakfast. Walking distance to shops and restaurants.
Stayed 3 nights in Apr 2024
Response from Cathy on Apr 21, 2024
Thank you for your review Looking forward to seeing you again

8/10 Good

Eric

Stayed 4 nights in Apr 2024
Response from cathy, Guest Services Manager on May 10, 2024
Appreciate the review Thank you for choosing Homewood Suites Mount Pleasant

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from Cathy on Apr 20, 2024
Thank you!

10/10 Excellent

Becky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very nice shopping area that was walkable. Hotel was clean comfy and safe. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Bradlee on Apr 16, 2024
Thank you very much for your feedback regarding your stay with us. Your comments about your suite accommodations will be further reviewed by our management team. We appreciate your time in submitting your review. We hope you and your family will be back to see us again soon.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Frankes
Stayed 2 nights in Apr 2024
Response from Cathy on Apr 12, 2024
Glad you a ad a great visit Thank you for your review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient - Close to my Dad's place at Frankie.
Stayed 2 nights in Apr 2024
Response from Cathy on Apr 11, 2024
Thank you for your feedback Glad you a great stay

8/10 Good

Johnna

Travelled with partner, Travelled with group
Liked: Staff & service
Our room was clean on the surface, but there were small things that made me question how deeply it’s cleaned. There were layers of dust on the ceiling fan and AC vents, small pieces of trash in the bedroom, and what looked like pieces of plaster on the bathroom floor that wasn’t swept. It was in a great location and breakfast was good, Staff was very friendly and helpful, too.
Stayed 2 nights in Apr 2024
Response from Cathy on Apr 10, 2024
thank you for your feedback will share with the staff.

10/10 Excellent

Jared

Stayed 2 nights in Apr 2024
Response from Cathy on Apr 7, 2024
Glad you had a great stay Thank you for your feedback.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of noise in adjacent rooms
Stayed 2 nights in Mar 2024
Response from Cathy on Apr 3, 2024
Thank you for your feedback Hope to see you again soon.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the value your getting
Stayed 2 nights in Mar 2024
Response from Cathy on Apr 2, 2024
Thank you for your feedback!

6/10 Okay

DIANA V, NYC

Travelled with family
Disliked: Staff & service
In the 5 days i stayed at the property, I could not get anyone to come and clean the room despite many requests!
Stayed 5 nights in Mar 2024
Response from Cathy on Apr 2, 2024
Thank you for your feedback- will discuss with housekeeping supervisor.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Cathy on Apr 2, 2024
Nice to hear! Thank you for the feedback.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We liked the location. The staff was all very nice and helpful. The weektime breakfast lady could be friendlier. Also the guest lady who went around and told people places to go never once asked us about our staff or if we needed help finding area things. It was like she avoided us each day....only focused on older couples. The building was nice but needs updates. Our bathroom constantly wet because no vent or fan in bathroom to get moisture out. I would recommend to friends and family for location, price and the staff that was friendly. Overall we had a great stay there
Stayed 5 nights in Mar 2024
Response from Cathy on Mar 31, 2024
Thank you for your feedback, we are renovating all guestroom and common areas this year!

6/10 Okay

Cecilia

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities
The staff was great. The location was great. The room was older and just lots of wear and tare. Unfortunately, it was the worst continental breakfast I've had, but lots of places to eat within walking distance.
Stayed 4 nights in Mar 2024
Response from Cathy on Mar 29, 2024
Thank you for feedback. We are undergoing a renovation later this year I hope you come back to see us.

10/10 Excellent

Wendie

Travelled with family
The staff was super friendly what a great place to stay with family and the perfect location to beach and downtown Charleston. We will definitely be back
Stayed 4 nights in Mar 2024
Response from Cathy on Mar 27, 2024
looking forward to seeing you again

6/10 Okay

Alkarim

Travelled with family
Disliked: Cleanliness
Better cleanliness. Better customer service
Stayed 1 night in Mar 2024
Response from Cathy on Mar 29, 2024
I will share your feedback the staff. Thank you for your feedback

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very pleasant.
Stayed 3 nights in Mar 2024
Response from Cathy on Mar 21, 2024
Terrific Thank you for your feedback. Looking forward to seeing you again in the future.

10/10 Excellent

Emmanuel, Falls Church

Travelled with family
Great hotel and location.
Stayed 3 nights in Mar 2024
Response from Cathy on Mar 19, 2024
Gald you a great stay!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very nice area and very friendly and helpful staff.
Stayed 20 nights in Feb 2024
Response from Cathy on Mar 12, 2024
Nice Glad it was a great stay! Thank you for your feedback

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 3 nights in Mar 2024
Response from Cathy on Mar 12, 2024
great to hear Thank you for taking the time to comment!

6/10 Okay

Alric

Travelled with family
Disliked: Staff & service
There was nothing special about this property, parkng is horrible after 8pm, young black lady at the desk attitude was horrible, yes im black also, the area arund hotel was great
Stayed 2 nights in Feb 2024
Response from Cathy on Mar 9, 2024
Yes, the area around here is amazing. Our property is being renovated this year I hope you come back to see us

8/10 Good

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things: didn’t like a pair of dirty socks left in bedroom from prior guest, and turned on the light and there was a cockroach on the sink in the kitchen.
Stayed 2 nights in Mar 2024
Response from Cathy on Mar 9, 2024
We shared your comments with housekeeping and addressed your concerns. Thank you for your feedback, we are also looking to improve!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was clean and comfotable but it was the staff that made this stay a great exprience.
Stayed 3 nights in Feb 2024
Response from Cathy on Mar 9, 2024
Thank you for your feedback, our staff takes pride in their quality of work..

8/10 Good

Samantha

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location and a lot of stores and restaurants right next door. The room definitely could’ve been cleaned better
Stayed 2 nights in Mar 2024
Response from Cathy on Mar 29, 2024
I will share your feedback with the staff- Thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
This place was a great location, clean, and very affordable. My wife and I enjoyed our stay. The staff was very courteous and the breakfast was great.
Stayed 3 nights in Feb 2024
Response from Cathy, Front Desk on Mar 2, 2024
Glad you enjoyed your stay! looking forward to seeing you again

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cathy, Front Desk on Feb 27, 2024
Happy you had a nice stay looking forward to seeing on your next visit.

10/10 Excellent

Amanda

Travelled with family
Great distance from many places near and around Charleston SC.
Stayed 1 night in Feb 2024
Response from Cathy, Front Desk on Feb 25, 2024
Glad you had a nice stay Thank you for your feedback

8/10 Good

whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024
Response from Cathy, Front Desk on Feb 25, 2024
Thank you for staying with us. Glad you had a nice stay!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location.
Only down side was the smell on the 3rd floor hallway. Just outside the elevator.
Stayed 3 nights in Feb 2024
Response from Cathy on Feb 15, 2024
Thank you for your response. The smell has been addressed. Thank you for staying with us

8/10 Good

Frank J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great but rooms need a refresh especially the bathrooms but was fine for what we needed
Stayed 2 nights in Feb 2024
Response from Cathy on Feb 15, 2024
Thank you for your input! The rooms are scheduled for an upgrade this year

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cathy on Feb 15, 2024
We are happy you had a nice stay! Hope to see you again

8/10 Good

Marygray

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Cathy, Front Desk on Feb 25, 2024
Thank you for leaving a favorable review. Looking forward to seeing you again

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Isle of palms connector
Stayed 2 nights in Feb 2024
Response from Cathy on Feb 15, 2024
Thank you for your favorable response Yes, very close to IOP We are a perfect location for beach and shopping lovers!

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cathy, Front Desk on Feb 25, 2024
So happy you enjoyed your stay Thank you for taking the time to leave a review.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and convenient
Stayed 2 nights in Feb 2024
Response from Cathy, Front Desk on Feb 25, 2024
Thank you for the review! Happy to see you enjoyed your stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Cathy on Mar 29, 2024
Thank you

10/10 Excellent

Randal, Indian Trail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location to Isle of Palms shopping and dining
Stayed 2 nights in Feb 2024

6/10 Okay

Robert Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel overall was nice, excellent staff, BUT. Not enough parking, had to park across the street behind a restaurant twice. Put a light in the kitchen. Darkest kitchen ive ever seen. Had to cook with a flashlight. Several lightbulbs were blown in the suite. Bed was comfy, as well as the furniture.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff, very helpful and nice. Hotel seemed brand new. Clean and well kept.
Stayed 5 nights in Jan 2024

4/10 Poor

Harold

Two hours wait for a room when I got there at 3 o’clock
Stayed 2 nights in Feb 2024

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Hospitable staff. Quick responses to requests. Very nice location.
Stayed 2 nights in Feb 2024

6/10 Okay

Ami

Stayed 1 night in Feb 2024
Response from Cathy on Mar 29, 2024
Thank you for taking time to share your feedback.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was awesome! The rooms are horrible!, dirty, there were cockroaches running around the room. We left early because of all the issues.
Stayed 10 nights in Jan 2024

10/10 Excellent

Karen

Stayed 1 night in Jan 2024