Front of property - evening/night

Reviews of Vega Izmailovo Hotel

4 out of 5
Vega Izmailovo Hotel
71 Izmaylovskoye Highway, 3v, Moscow

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1001 reviews" "
Rating 8 - Good. 405 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Fatih

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Hotel Vega
I am very glad that I chose Vega. Reception personnels were very friendly, which is very important for me. Location is very nice. Partizanskya metro station is right next to you. You can meet your needs in the surrounding. And you can have a refreshing walk in the neighboring huge İzmaylovo Park. It was very comfortable, very friendly and very clean. Breakfast was very nice and clean. Precautions for Covid was good. Finally I enjoyed my stay too much. That's why I will prefer Vega again and again.
Stayed 7 nights in Nov 2020
Response from team of Vega Izmailovo Hotel on Dec 6, 2020
Уважаемый гость, мы очень рады, что Вам понравилось проживание в нашем Отеле. Благодарим Вас за отзыв и лояльность к Отелю. Мы всегда будем рады сделать все возможное для Вашего комфортного пребывания у нас. Ждем Вас снова!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with nice food and comfy bed. Will come back
Stayed 1 night in Feb 2020
Response from Korotkov Daniil, Guest Relations Manager on Feb 19, 2020
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel & Convention Center and so high rating of our service afterwards! We will be more than happy to welcome back you once again and exceed all the expectations! Best wishes, Korotkov Daniil, Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location, proximity to the centre of Moscow and general set up
Stayed 7 nights in Dec 2019
Response from Yulia Dyakonova, Guest Relations manager on Jan 8, 2020
Dear Guest, thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterwards! We will be more than happy to welcome back you once again and exceed all the expectations! Best wishes, Yuliа Dyakonova Guest Relations Manager

10/10 Excellent

Galina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with great location and amenities!
Stayed 3 nights in Dec 2019
Response from Yulia Dyakonova? Guest relations manager on Dec 15, 2019
Dear Galina, thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterwards! We will be more than happy to welcome back you once again and exceed all the expectations! Best wishes, Yulis Dyakonova Guest Relations Manager

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019
Response from Yulis Dyakonova, Guest Relations Manager on Dec 7, 2019
Dear Edgar, thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterwards! We will be more than happy to welcome back you once again and exceed all the expectations! Best wishes, Yulis Dyakonova Guest Relations Manager

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Yulia Dyakonova, Guest Relations Manager on Oct 26, 2019
Dear Paula, thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulis Dyakonova Guest Relations Manager

2/10 Terrible

Verified traveller

Stayed 4 nights in Sep 2019
Response from Yulia Dyakonova, Guest Relations Manager on Sep 24, 2019
Dear Guest! Greeting you from "Vega Izmailovo" Hotel & Convention Center Guest relations team! We are very sorry to find out that you were faced some inconveniences while your stay. On behalf of our entire team we would bring our apologies so kindly ask you to contact us directly for having more information and having the opportunity to change your mind about the service at the hotel. Best regards, Yulia Dyakonova Guest Relations manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very nice room. Very close to shops and restaurants
Stayed 13 nights in Aug 2019
Response from Korotkov Daniil, Guest Relations Manager on Sep 11, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Korotkov Daniil Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Yulia Dyakonova, Guest Relations Manager on Sep 5, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi due to change of my plans I did arrive to check in one day later and my reservation had been canceled. I would like to get a refund for that cancelation since I had to book another hotel. please call me for more discussion +14252839677 With BEst regards, Margarita
Stayed 4 nights in Aug 2019

10/10 Excellent

Luis, Split

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Proactive desk staff who help us, especially Kirill and Dina.
Stayed 5 nights in Aug 2019
Response from Korotkov Daniil, Guest Relations Manager on Aug 21, 2019
Dear Mr. Luis! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Korotkov Daniil Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was recommended to us, but it was much better than expected. Staff are just brilliant, food brilliant, close by amenities brilliant. Your next to the Metro, so you have access to all of Moscow. Little too close, you can here the trains from my room, but not bad. The beautiful Kremlin market just a small walk from the hotel looked amazing when your having your breakfast. Well worth a visit! I am happy to give it 5 out of 5
Stayed 7 nights in Aug 2019
Response from Yulia Dyakonova, Guest Relations Manager on Aug 15, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Yuli Dyakonova, Guest Relations Manager on Aug 8, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

6/10 Okay

ANGELA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 17 nights in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 27, 2019
Dear Ms. Angela! Thank you for choosing "Vega Izmailovo" Hotel & Convention Center! We are sorry and puzzled by your assessment which is not accompanied by any comment. So we would be grateful if you could contact us directlly to work out the situation. We are sure that it will help us to make the service better and give our guests only pleasant impressions. Best regards, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 19, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 19, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in Vega hotel many times. It is really best hotel in Moscow.
Stayed 4 nights in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 3, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was great , nice hotel and facilities near a metro station
Stayed 3 nights in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 3, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was all good until after I checked out. The hotel provide free lagage keeping for people who need to store their lagage. I don't know what they have done to my suitcase. it had been moved from its original place, with scratches on the side. my suitcase is the hard plastic shell one. later I found two broken places one to the side, the other close to a wheel. I was in a rush to catch my train so I did not check carefully. they must be very rough throwing my suitcase.
Stayed 4 nights in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jul 3, 2019
Dear Guest! Thank you for staying at "Vega Izmailovo" Hotel & Convention Center during your recent visit to Moscow! Pleased you enjouyed your accomodation and regret to know you faced some troubles with your luggage. Unfortunately from this message it is difficult to us to judge a situation. As far as we may consider such a sitution has taken place indeed but there was nohing said about the keeping of the luggage in storage, therefore, at this moment the new obstacles do not allow us to manage the issue. We hope for your understanding and are ready for further dialogue if you contact us directly. Best regards, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay for an extended visit
I stayed at this hotel about six years ago when it was under the banner of Best Western. I am delighted to say that the quality of the hotel has been maintained very well indeed. For an extended stay in Moscow this one is hard to beat. It is only a 15 minute metro ride into the centre of town and the metro station is very close to the hotel. There are plenty of restaurants, shops and a great supermarket very close by within walking distance of the hotel. This is the place to stay especially if you are having an extended stay in Moscow.
Stayed 6 nights in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jun 24, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel & Convention Center this time in Moscow! We are very happy to know you enjoyed your stay and found the location convenient. We would be happy to see you once again and show all the international standards we do strive to maintain in the hotel - the diversity of amenities, high quality service and professionalism of our entire team. Moreover, we do our best to appreciate our long stay guests providing with them a plenty of extra services and welcome them to our Loyalty program. Looking forward to see you soon at "Vega Izmailovo" Hotel! Best regards, Yulia Dyakonova Guest Relations Manager

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
This room was ordered for my mother .Well ,she came to this hotel at midnight after her flight and they said her room is NOT ready ! She still sitting in the lobby for two hours and they don’t care . I called and talked to the lady at reception to no avail . Very horrible service .
Stayed 1 night in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jun 24, 2019
Dear Guest! Greeting you from "Vega Izmailovo" Hotel & Convention Center guest relations team! We are very sorry to find out that you were faced such the inconveniences described above. On behalf of our entire team and front desk management as well we bring our sincere apologies for this situation and kindly ask you to contact us directly for having more information and having the opportunity to change your mind about the service at the hotel. Best regards, Yulia Dyakonova Guest Relations manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to subway and local train, parks
Stayed 1 night in Jun 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jun 24, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be more than happy to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the proximity to the underground station, shops, restaurants, a park, etc.
Stayed 5 nights in May 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jun 4, 2019
Dear Guest! Thank you for choosing "Vega Izmailovo" Hotel and so high rating of our service afterewards! We will be glad to welcome back you once again and exceed all the expactions! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Olga, Minsk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the breakfast, and I thought it was too expensive for that type of food. Other places around were much cheaper and better quality. Other than the breakfast, everything else was amazing. Staff was nice, and property was clean and beautiful.
Stayed 2 nights in May 2019
Response from Yulia Dyakonova, Guest Relations Manager on Jun 1, 2019
Dear Olga! Thank you for choosing "Vega Izmailovo" Hotel & Convention Center! Glad to know your overall stay made you pleased with us. We will be happy to see you once again among our guests and kindly recommend to visit our fine-dining restaurant "Gusi-Lebedi" where complete braekfast's menu is also presented or 24/7 lobby bar with the bakery produced by our own. Looking forward to see you once again at "Vega Izmailovo" Hotel & Convention Center! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the metro station "7min walk", very nice hotel & rooms
Stayed 8 nights in Dec 2018
Response from Yulia Dyakonova, Guest Relations Manager on May 24, 2019
Dear Guest! Greeting you from "Vega Izmailovo" Hotel & Congress Center! This is a pleasure to know that your staying brought you joy and satisfaction with the room facilities and service level. We constantly welcome guests from all over the world so this is a special pride for us to get so pleasant feedback afterwards as it makes us confident in preceding doing our job the way it is. Looking forward to seeing you once again at “Vega Izmailovo” Hotel & Congress Center! Best regards, Yulia Dyakonova Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kristina Martirosyan, Guest Relations Manager on May 6, 2019
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and a high mark of our service! We will be more than happy to see you again among our guests! Best regards, Kristina Martirosyan, Guest Relations Manager

10/10 Excellent

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019
Response from Kristina Martirosyan, Guest Relations Manager on Apr 29, 2019
Dear Ron! Thank you for choosing Vega Hotel & Convention Center and a high mark of our service! We will be more than happy to see you again among our guests! Best regards, Kristina Martirosyan Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All good I was happy the time of my staying very friendly people
Stayed 2 nights in Apr 2019
Response from Yulia Dyakonova, Guest Relations Manager on Apr 19, 2019
Dear Guest! Thank you for such a high mark of our service and your kind feedback! We will be happy to welcoming you back in the nearest future! Best regards, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The fitness is nice and 24/7. The restaurant nearby with Georgian food is the best food in Russia.
Stayed 1 night in Mar 2019
Response from Yulia Dyakonova, Guest Relations Manager on Mar 16, 2019
Dear Guest! Greeting you from "Vega Izmailovo" Hotel & Convention Center! Thank you for staying with us and reviewing your stay afterwards. This is a pleasure to know that we met your expectations regarding the accomodation in whole and extra facilities. We will be happy to welcome you back once again and make your stay much more exciting and fascinating with the wide range of offerings at "Vega Izmailovo" hotel and the wonderful restaurant complex! Best regards, Yulia Dyakonova Guest Relations Manager

8/10 Good

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kristina Martirosyan, Guest Relations Manager on Mar 12, 2019
Dear Saeed! Thank you for choosing Vega Hotel & Convention Center and your high mark! We hope that time you spent at the hotel was pleasant and memorable. Our team is by your side 24/7 and always ready to assist you in case of any inconvenience. We would love to welcoming you back soon at the Vega Hotel! Best regards, Kristina Martirosyan Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and comfortable room Wifi didn’t work staff were very helpful
Stayed 1 night in Mar 2019
Response from Kristina Martirosyan, Guest Relations Manager on Mar 6, 2019
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and taking the time to provide our team with your feedback! We strive to leave every single guest with the best impression, and even better hospitality. Our staff is always available to provide a friendly, engaging, and knowledgeable customer service. We are sorry to hear that you had some issues with Wi-Fi in your room. We urge guests to contact management if your stay is in anyway uncomfortable and we will do our best to make your stay perfect. Our team will be more than happy to welcoming you back soon! With warm regards, Kristina Martirosyan Guest Relations Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Excellent staff Wasn’t keen on the “ladies” sitting in the lounge area who clearly where’s hiding what they where there for. Didn’t bother me as beautiful hotel
Stayed 4 nights in Feb 2019
Response from Yulia Dyakonova, Guest Relations Manager on May 1, 2019
Dear Guest! We kindly thank you for choosing "Vega Izmailovo" Hotel and Convention Center! We are pleased to know you got satisfied with the room and service level provided by our hospitable staff. We will be looking forward to see you once again! Best wishes, Yulia Dyakonova Guest Relations manager

8/10 Good

Khudel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A good hotel with affordable price. The staffs at front desk are friendly with smile, room is clean, and the breakfast buffet is just amazing. The hotel is located close to subway lines, make my trip to downtown easy. We also had a number of good restaurants in and near the hotels. However, room cleaning are not provided constantly and got troubles. They forgot to pick up laundry, forgot cleaning bathroom, and left damp cloth in my room.
Stayed 3 nights in Jan 2019
Response from Kristina Martirosyan, Guest Relations Manager on Feb 7, 2019
Dear Khudel! Thank you for taking the time and providing our team with your feedback, it is much appreciated by all of us here at the Vega Hotel! We are happy to know that you enjoyed your time staying with us! We strive to leave every single guest with the best impression, and even better hospitality. Our close proximity to the Izmailovo Vernissage, a lake, two parks, and the metro makes us a prime location for exploring and relaxing. Staying with us you will enjoy fresh air and a beautiful scenery, also it will take you only 15 minutes to get to the heart of our country – the Red Square! Our staff is always available to provide a friendly, engaging, and knowledgeable customer service. We bring our sincere apologies for inconvenience you had to face to. We urge guests to contact management if your stay is in anyway uncomfortable and we will do our best to make your stay perfect. Our team will be more than happy to welcoming you back soon! With warm regards, Kristina Martirosyan Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nikita and all the staff were great! From the beginning until the end.
Stayed 3 nights in Jan 2019
Response from Kristina Martirosyan, Guest Relations Manager on Jan 28, 2019
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and providing us with your kind feedback. We are more than happy to hear that our staff, especially senior administrator Nikita, was very helpful and assisted you during your stay. Each member of our team is by your side 24/7 providing an individual approach and making your stay as comfortable as possible, we are here to meet and exceed your desires. If you experience any kind of difficulties and discomfort during your stay, we appreciate if you come to us the guest relations managers and we will solve all situations which may arise, so that you are left with only pleasant memories to keep from your stay! We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Great location. Room was clean and comfortable.Staff was helpful and friendly.
Stayed 3 nights in Dec 2018
Response from Yulia Dyakonova, Guest Relations Manager on Dec 19, 2018
Dear Guest! Greeting you from Vega Hotel & Convention Center! We would like to thank you for leaving so kind recall about your impressions of our hotel in whole and the service provided by our staff. It makes us proud and inspired to be a part of the team. We will be happy to greet you again and do our best to make your stay comfortable and delighting with all the additinal sevice and wonderful infrastructure. See you soon at "Vega Izmailovo" Hotel! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 15 nights in Nov 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 10, 2018
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and estimating your stay with us! We are by your side 24/7 to create truly comfortable atmosphere to make your stay pleasant and enjoyable one. We are waiting for your next visit!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay at this hotel. Very comfortable with everything I needed. The location is great, safe, and very close to a metro station that takes you to the city centre in no time. It's also surrounded by shops and restaurants. My room (2024) was very quiet and the wifi worked fine throughout my stay. Room service was fantastic and the prices were reasonable. The check-in was quick and easy. There's security guys everywhere which is great. I'd definitely stay at this hotel again in the future.
Stayed 4 nights in Nov 2018
Response from Yulia Dyakonova, Guest Relations Manager on Dec 21, 2018
Dear Mr. Rodrigo! We highly appreciate your choice of "Vega Izmailovo" Hotel & Convention Center for your trip to Moscow and reviewing your impressions afterwards in so detailed way! Each day we used to welcome hundreds of guests from all over the world, and, this is a genuine pleasure to exceed the expectations and make the staying unforgettably wonderful for them. Exactly, the hotel surrounding is incredibly different and completely proper to fulfill any wish whether this is shopping and having a rest in a cafe or just strolling in a wonderful park and gorgeous architectural ensemble called Izmailovsky Kremlin. We appreciate you have admitted the supplementary service provided inside the hotel. In addition, there is also the health club service offered to our guests which we hope you will have an opportunity to attend in your next visit to us. We do hope to welcome back you to "Vega Izmailovo" hotel soon! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Alla, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, clean, convenient location, great service, friendly staff, excellent security stayed 3 time this year
Stayed 2 nights in Nov 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 10, 2018
Dear Alla! Thank you for choosing Vega Hotel and Convention Center and sharing your experience with us! Our team strives to create comfortable and friendly atmosphere for every guest and provide high quality service on a daily basis. We are always by your side 24/7 making the best out every minute you spend at the Vega Hotel and Convention Center. The Guest Relations team will assist you with all matters and answer all questions which you may have. It’s been a great pleasure to serve you during the last stay! We do hope you’ll provide us with another chance to be a part of your amazing journey! Kristina Martirosyan, Guest Relations Manager

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Yulia Dyakonova, Guest Relations Manager on Dec 19, 2018
Dear Mr. Georgios! We thank you for choosing our hotel and taking the time to give us feedback. We are very pleased to receive such a high assessment of the quality of our work. We hope that the next visit to our hotel will leave you with even more vivid impressions and unforgettable memories! See you at the VEGA Izmailovo hotel! My best regards, Yulia Dyakonova Guest Relations Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
1. You can communicate with hotel staff in English 2. Near Metro station 3. Near supermarket and flea market 4. Reasonable price
Stayed 2 nights in Oct 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 21, 2018
Dear Christine! Thank you for choosing Vega Hotel & Convention Center and letting us know about your experience. We will be more than happy to see you at the hotel again as soon as it possible! Best regards, Kristina Martirosyan, Guest Relations Manager

8/10 Good

Karen, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很近地鐵站 藍色3號線, 去紅場都是24分鐘 , 有幾間 24小時商店在酒店附近 職員態度好好 基本英語能對答 , 每天都有員工 執拾房間, 房間很清潔
Stayed 8 nights in Oct 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 21, 2018
Dear Karen! Thank you for choosing Vega Hotel & Convention Center and letting us know about your experience with us. Our location is comfortable indeed. The hotel is not in the city center but it takes just 15 minutes by metro to get to the historical heart of Moscow with no line changes. Besides, Izmailovo district with amazing Kremlin and park is a great place to enjoy unique atmosphere of the city and avoid hustle and bustle of the downtown. Our Guest Relations Managers are at your full disposal to make your stay comfortable one so please let us be involved in your journey and we will do our best to provide you with the best service. We hope to see you at the Vega Hotel again in the nearest future! Best wishes, Kristina Martirosyan, Guest Relations Manager

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 21, 2018
Dear Anat! Thank you for Choosing VEGA Hotel&Convention Centre! We appreciate your highest mark of our service. We will be happy to welcome you back again! Best regards, Kristina Martirosyan, Guest Relations Manager

8/10 Good

Mixia, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the same area 4 years back, and now there are new malls, more restaurants and a new circle city train line stop. Hotel reception staff are cheerful and efficient. Room appears rennovated and comfortable. One minus from the cleaning staff. During our 4-night stay, the cups were not cleaned even once! They only came to change towel and replenish tea bags and coffee, that’s all. Each day they provide different kind of tea bag, when we request to swap for the regular black tea instead of the strange taste flower tea, the staff refused claiming they have a rule what to distribute each day. A weird logic if it were not an misunderstanding.
Stayed 4 nights in Sep 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 22, 2018
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and estimating your stay with us! We are by your side 24/7 to create truly comfortable atmosphere to make your stay pleasant and enjoyable one. We are waiting for your next visit!

10/10 Excellent

Jules, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to centre only 5 stops on metro.
Nice hotel, friendly staff, good food, champagne breakfasts on a weekend. Local to metro station to travel to centre.
Stayed 3 nights in Sep 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 21, 2018
Dear Jules! Thank you for choosing the Vega Hotel and Convention Center! Every day we host hundreds of guests including tourist groups from all over the world, but everyone’s experience with us is equally important. It’s a great choice because of our location, the food, the comfortable rooms and our team that is always by your side 24/7 to present you the ideal service and provide you with a comfortable and enjoyable atmosphere. We look forward to welcoming you back soon! Best regards, Kristina Martirosyan, Guest Relations Manager

8/10 Good

kung yue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
improvement suggestion
well, the bathtub is kind of dangerous when wet, it is slippy on the bottom/when you are stepping out on to the floor. and there should be a metal handle on the wall. so you can firmly hold on to it with you right hand.
Stayed 10 nights in Sep 2018
Response from Kristina Martirosyan, Guest Relations Manager on Dec 25, 2018
Dear Kung Yue On! Thank you for choosing Vega Hotel & Convention Center and sharing information about your stay. Your opinion and experience is very important to us. It will help us improve our services. We never stop looking for ways to make you stay better. There is always room to exceed expectations. We apologize for any inconveniences caused during your stay. We hope you'll choose our hotel again for your next stay in Moscow! Best regards, Kristina Martirosyan, Guest Relations Manager

4/10 Poor

Janna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Yulia Dyakonova, Guest Relations Manager on Oct 21, 2018
Dear Janna! Thank you for leaving the recall about your impressions of "Vega Izmailovo" Hotel & Convention Center! This is a regret for us to get this kind of rate so we would be very grateful to you to get more details about the experience you had while your stay with us and what made you so unsatisfied. Hope to welcome you back again soon! Best wishes, Yulia Dyakonova Guest Relations Manager

6/10 Okay

Zoya, London

Liked: Cleanliness
Convenient hotel close to a park.
Some rooms need renovating in particular my first room 1323. I had to move rooms and the other one was much better. The hotel should have checked me in this room on arrival.
Stayed 2 nights in Sep 2018
Response from Yulia Dyakonova, Guest Relations Manager on Oct 21, 2018
Dear Zoya! We thank you for sharing the review about your experience at "Vega Izmailovo" Hotel & Convention Center! Historically the hotel offers a huge amount of rooms which is now under renovating but this process is gradual so we always gladly offer the best rooms to our guest in case of availability. We are sorry for taking your precious time and making you moving. We hope to welcome you back again soon and change your first impressions to new pleasant ones! Best wishes, Yulia Dyakonova Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2018
Response from Kristina Martirosyan, Guest Relations Manager on Sep 5, 2018
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and estimating your stay with us! We are by your side 24/7 to create truly comfortable atmosphere to make your stay pleasant and enjoyable one. We are waiting for your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Reasonable price, clean room, great service, English speaking staffs, security at the entrance, good wifi very safe, nice lobby, and restaurants.
Stayed 1 night in Aug 2018
Response from Kristina Martirosyan, Guest Relations Manager on Aug 24, 2018
Dear Guest! Thank you for choosing Vega Hotel and Convention Center and sharing your experience with us, it is much appreciated by each member of our big family! We are by your side 24/7 providing an individual approach and making your stay as comfortable as possible, we are here to meet and exceed your desires. If you experience any kind of difficulties and discomfort during your stay, we appreciate if you come to us the guest relations managers and we will solve all situations which may arise, so that you are left with only pleasant memories to keep from your stay! Hope to have you back in the nearest future!

10/10 Excellent

Adriana, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent service, excelentttttttttfttttttttttttttttttttttt
Stayed 5 nights in Aug 2018
Response from Natalia Lavrenteva, Senior Guest Relation Manager on Aug 20, 2018
Dear Guest! Thank you for choosing Vega Hotel & Convention Center and taking the time to provide us with your feedback! Thank you for the highest mark of our service and such an excelent comments! We are waiting you back!