Exterior

Reviews of Sonesta Simply Suites Parsippany Morris Plains

2 out of 5
Sonesta Simply Suites Parsippany Morris Plains
100 Candlewood Dr, Morris Plains, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 814 reviews" "
Rating 8 - Good. 259 out of 814 reviews" "
Rating 6 - Okay. 88 out of 814 reviews" "
Rating 4 - Poor. 42 out of 814 reviews" "
Rating 2 - Terrible. 46 out of 814 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Faatimah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been having a bit of difficulty here at the property . When I first checked in the bathroom I noticed hair all over the bathroom walls as well as the bathtub. Afterwards I used the dishwasher to wash out my plates and the dishwasher started to leak. Also as advertised free washing and drying. The laundry room does not work so of a family of 5 coming an hour away from the hotel I was forced to bring wet dirty clothes back home. Unfortunately my stay was not pleasant at all . I reached out to the front desk they just disregarded my troubles and asked me what is management Going to do about my trouble here at Sonesta suites , why should the manager know about this . And I replied because it needs to be fixed.
Stayed 3 nights in May 2024

4/10 Poor

Curtis

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the staff
Stayed 1 night in May 2024
Response from Chris on May 17, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean.
Stayed 1 night in May 2024
Response from Chris on May 17, 2024
Thank you for taking time to share your review. Our staff works very hard and will be thrilled when I share your review with them!

10/10 Excellent

Alvaro, Summit

Stayed 1 night in Mar 2024
Response from Chris on May 17, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

A, Belmont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking fees empty lot was going to charge me $5,00 a day nice of them to wave fee😀
Stayed 1 night in May 2024
Response from Chris on May 13, 2024
Thank you for taking time to write a review. We appreciate your business and feedback!

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property tucked away at the end of a road surrounded by nice trees for privacy. It’s a short or extended stay hotel so there a little more wear & tear, but the property is maintained decently. A couple loose tiles in the bathroom and a loose shower handle(easy fixes). Other than that good place to stay.
Stayed 1 night in May 2024
Response from Chris on May 13, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I did not care for the clerk clearly on the back of the door it said check out was at 12 and when I asked him he ignored me if he would have cam back to the roo any room for that matter he would have seen it but he didn’t
Stayed 1 night in May 2024
Response from Chris on May 9, 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were what we needed. Very convenient for our travels.
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Thank you for staying with us and sharing your review. We appreciate your business and look forward to having you back as our guest!

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was a little bit old but the area was quiet and peaceful. Overall it was a good experience to stay at Sonesta Suites.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 30, 2024
Thank you for taking time to send feedback about our hotel. We look forward to having you as our guest soon!

10/10 Excellent

Yosvany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Chris on Apr 30, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us.

10/10 Excellent

Florl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in good condition and the employees were very nice.
Stayed 1 night in Apr 2024
Response from Chris on Apr 29, 2024
Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 Excellent

Rey, North Providence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Chris on Apr 29, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Steven, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant inexpensive place to stay for a couple nights.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 29, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Erica

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Chris on Apr 22, 2024
Thank you for staying with us. We are happpy you enjoyed your stay!

8/10 Good

Steven, Denville

Business traveller
Liked: Cleanliness, staff & service
Inexpensive and convenient
Stayed 1 night in Apr 2024
Response from Chris on Apr 10, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room , good bed, very spacious
Stayed 1 night in Apr 2024
Response from Chris on Apr 5, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Yeathus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and surprisingly pleasant stay. Very clean and quiet.
Stayed 1 night in Apr 2024
Response from Chris on Apr 17, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris on Mar 29, 2024
We appreciate your positive feedback about our hotel. Thank you for staying with us!

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chris on Mar 29, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roomy
Stayed 7 nights in Mar 2024
Response from Chris on Mar 25, 2024
Thank you for the positive feedback! We appreciate it and look forward to having you back as our guest soon!

6/10 Okay

Deborah

Liked: Staff & service
The staff is friendly. Nice, comfortable place for long term stay. Not fancy, even a bit drab.
Stayed 6 nights in Jan 2024
Response from Chris on Mar 19, 2024
Thank you for the feedback, we are happy that you enjoyed your stay with us!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place...I would stay again.
Stayed 1 night in Mar 2024
Response from Chris on Mar 13, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility is a bit dated, but I like having separate bedroom options.
Stayed 3 nights in Mar 2024
Response from Chris on Mar 13, 2024
We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner!

10/10 Excellent

Mikayla

Stayed 1 night in Feb 2024
Response from Chris on Feb 26, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Good

Tanya

Liked: Staff & service
Toilet didn’t work
Stayed 1 night in Feb 2024
Response from Chris on Feb 26, 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Laura

Stayed 1 night in Feb 2024
Response from Chris on Feb 26, 2024
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Studio style room
Me and my boyfriend booked the room and loved that it had a mini kitchen in the room. It was very comfortable. The bathroom was very nice. Everything we needed was provided or able to be bought at the hotel store. We'll be staying there again.
Stayed 1 night in Feb 2024
Response from Chris on Feb 23, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and good price
Stayed 1 night in Feb 2024
Response from Chris on Feb 21, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here approximately once a month when in the area. The hotel is nothing fancy but has all the necessities needed and is clean.
Stayed 1 night in Feb 2024
Response from Chris on Feb 13, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Chris on Feb 13, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 Excellent

Jesse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was fantastic.
Stayed 1 night in Feb 2024
Response from Chris on Feb 9, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Inara, Charlottesville

Stayed 1 night in Feb 2024
Response from Chris on Mar 21, 2024
We appreciete your feedback and want to thank you for staying with us!

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jozabad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on Jan 22, 2024
Thank you for sharing your positive feedback. We appreciate your business.

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Jan 16, 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 Terrible

Kim

Stayed 2 nights in Dec 2023
Response from Chris on Feb 9, 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Jan 8, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Jan 8, 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking
I walked in and it REEKED of weed. The sofa that turns into a double bed felt like you were sitting on plastic. There were people outside at night who were so loud. Everything was outdated and I felt like I was staying in a dive motel. The cabinets/drawers were broken. It just looked and felt uncomfortable and atrocious. I got a suite for myself for the comfort and I can say there was no comfort.
Stayed 2 nights in Jan 2024
Response from Assistant General Manager, Ashley Gregory on Jan 8, 2024
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Jan 16, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Jan 3, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Dec 20, 2023
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Dec 15, 2023
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
This was my second stay at Sonesta and I was happy with the accommodations. I do plan on returning when in the area. Angela at the front desk was especially friendly and kind.
Stayed 1 night in Dec 2023
Response from Assistant General Manager, Ashley Gregory on Dec 6, 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Glisette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place. Service and location were ideal.and a plus for being pet friendly
Stayed 12 nights in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Dec 6, 2023
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I couldn’t take a shower in the morning because the water wasn’t working.
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Dec 6, 2023
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
Fan in bathroom did not work. Bathroom had a smell to it. Staff was very nice.
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Nov 28, 2023
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

4/10 Poor

Ronni

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend Bathroom facilities broken in room Coffee machine broken, coffee in lobby was horrible
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Dec 6, 2023
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

10/10 Excellent

Rafael

Stayed 2 nights in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Dec 13, 2023
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant General Manager, Ashley Gregory on Nov 19, 2023
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.