Studio Suite, 1 King Bed, Jetted Tub, Wood Burning Fireplace, Hardwood Floor, Balcony | Living area
Check availability

Reviews of Hotel Alila

2 out of 5
Hotel Alila
500, Route 364 Ouest, Morin Heights, QC

Reviews

7.6

Good

Rating 10 - Excellent. 152 out of 463 reviews" "
Rating 8 - Good. 146 out of 463 reviews" "
Rating 6 - Okay. 93 out of 463 reviews" "
Rating 4 - Poor. 37 out of 463 reviews" "
Rating 2 - Terrible. 35 out of 463 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dante

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bed bugs all over the beds. We all got Pecks in the arms, legs and neck. It has been one week and we still got them. We were 5 and there were only two beds. (We asked for another One and they didnt have one) One of them was broken. Moldy bathroom courtain. Worst expérience ever, so far.
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service
Good cancellation policy for we four skiers, nice clean room, priced right, would stay again.
Stayed 1 night in Feb 2024

2/10 Terrible

Pierre

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Rude service, extra charges, poor sound proofing. Not expensive but even at that price not worth it
Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no TV in the room, the hot water tap was leaking, and the chair upholstery was damaged. Also, I chose this hotel because it showed up with the filters I used for a hot tub. THERE IS NO HOT TUB. Be warned.
Stayed 1 night in Feb 2024

2/10 Terrible

Pierre

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude reception, over charged for little kids despite having reserved a room with 2 double beds. Raised the voice when we challenged the rate. We used to come here, but clearly the new owners are letting the place run down. Never again
Stayed 1 night in Feb 2024

6/10 Okay

Jean-Francois

Stayed 1 night in Jan 2024

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities
The room was spacious and quiet which we appreciated. It wasn't fancy but everything we needed was supplied. Excellent price! We will stay there again.
Stayed 2 nights in Jan 2024

8/10 Good

Maude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, friendly staff. Our King room was a large, clean room that had everything we needed for a relaxing stay. The bed was comfy however the pillows were not the greatest.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deepu

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2023

6/10 Okay

Yeni

Stayed 2 nights in Jan 2024

10/10 Excellent

Stanislava

Stayed 2 nights in Dec 2023

10/10 Excellent

Nambukara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vincent

Stayed 1 night in Dec 2023

2/10 Terrible

HOUSSAMEDDINE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gulin, Repentigny

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place. There is no restauration.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Sophie

Stayed 1 night in Nov 2023

6/10 Okay

Margie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room is big!
Stayed 1 night in Nov 2023

8/10 Good

Shayne

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Confortable rooms but low overall service .
Stayed end of October . Room was confortable, friendly check-in, But overall experience Average / low. Says it’s a three-star hôtel , payed 190CAD/night but there were no means to make or have a cup of coffee. Probably due to the season, but the common areas were totally empty and services closed .
Stayed 1 night in Oct 2023

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A quiet, simple motel close to interesting towns. The room was large and comfortable. Our only complaint is that we stayed an extra night and was told we hadn't paid enough through Expedia the night previous and owed more money. If they listed the motel for the wrong price, we shouldn't have had to make up the extra charge.
Stayed 1 night in Oct 2023

6/10 Okay

Imtiaz

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Shivantha, Livonia

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hidden fees in fine print. Clearly with the intent of fleecing the customer. Please check before you book.
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet hotel with friendly staff. Our room was large and clean.
Stayed 1 night in Oct 2023

8/10 Good

Jean-Sébastien

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Marie-Eve

Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. It has everything for a little break on the road or for a little escape out of town. The staff is very friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only at 5 minutes from St-Sauveur (probably cheaper than St-Sauveur). It is also beside a general store, which includes a grocery, a pizzeria (very good by the way), an impressive choice of beers and wine. It is very convenient. And the guy at the reception desk was very nice and friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Gloria

Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice
Stayed 1 night in Aug 2023

10/10 Excellent

vita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a clean and spacious room with the river view. You can see it's an older place, but it's well maintained. We were greeted by a very friendly guy at the reception as well. There's a bakery across the street, great croissants for breakfast. Nothing to complain about.
Stayed 1 night in Aug 2023

10/10 Excellent

Alain

Stayed 1 night in Aug 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful outdoor surroundings, clean and comfortable. Friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2023

6/10 Okay

Irene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a so-so place but served our needs for a short stay. Amenities were minimal.
Stayed 1 night in Jul 2023

10/10 Excellent

Nagulan

Stayed 2 nights in Jul 2023

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and courteous on arrival. Clean room quiet room overlooking the River. Great value for the price.
Stayed 1 night in Jul 2023

8/10 Good

Marie

Stayed 1 night in Jul 2023

10/10 Excellent

LauraEva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am a returnng customer. I am very satisfied with the rooms and the staff.
Stayed 1 night in Jul 2023

8/10 Good

Sivakumar

Travelled with partner
Liked: Cleanliness, staff & service
Very quite and convenient place. Iron box not available
Stayed 1 night in Jun 2023

8/10 Good

Corey

Stayed 1 night in Jul 2023