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Reviews of Baymont by Wyndham Morganton

2.5 out of 5
Baymont by Wyndham Morganton
2402 S Sterling St, Morganton, NC

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 4 out of 30 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Thomas Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Thomas,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So dirty we decided to take a shower at a truck stop! No toilet paper or tissues in box when we checked in. Bed was ok.
Stayed 1 night in May 2024
Response from General Manager on May 12, 2024
Dear Laura,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Lisa, West Blocton

At check-in, I was charged a three dollar per night fee. They didn’t know what the fee was for, but I was yet charged for it. I also was charged a deposit. Hopefully, I will see where I get that back on my credit card. The best thing about the free breakfast was the free coffee.
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Jessica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Benton

Stayed 2 nights in May 2024
Response from General Manager on May 6, 2024
Dear Benton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Cleaner than the super 8
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Jessica,We are delighted that you decided to stay with us at Baymont by Wyndham Morganton during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 5 nights in Apr 2024
Response from General Manager on May 6, 2024
Dear Jessica,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Brenda,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. The room was nice and clean. “Free breakfast” is a laugh more like a snack. Muffins and coffee.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Janet,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Trenton

Stayed 2 nights in Apr 2024
Response from General Manager on May 12, 2024
Dear Trenton,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Benny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually a motel 8, 40 oz beer bottle on sidewalk in front of our door when we arrived. Breakfast was the sparcest I have seen, your choice of 2 cereals,. and coffee but no cream.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Benny,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Michael, Hope Mills

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints here.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Michael,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Christopher

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Christopher,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Cynthia, Mitchells

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because it is "pet friendly" and it is. The room was good, but the grounds almost zero grass. It is just concrete and parking areas. It looks like 2 pools were filled in, one covered with a raised parking area and the other had a little grass and some bushes but nothing really attractive for kids or animals. I will say the parking lot was lit like daylight. The rooms are updated and have large tv's. The staff was friendly as well. But they really need to work on the outside to make it at least attractive. Right now it gives the appearance of being run down even if the rooms themselves are not.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Cynthia,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Crystal

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I went to use the bathroom in the room. The toilet seat had dry pee on it. Then after I used the toilet. It wouldn't flush. I called down to the office to tell them. They said they would get a maintenance person to fix it. No one ever came. There was dead bugs on the floor. Very disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Crystal,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have a mixed review for this property. The room was clean and comfortable. However, there was no shampoo, no conditioner, no soap, and no bath towels in the room. Nor was there a plug for the tub. Breakfast was terrible. There was VERY little on offer ... some cereal, a few mini muffins and juice and coffee. There was no bread of any kind. That does not come close to even a continental breakfast. What deserves real praise was the desk person, Miguel, who was quick and efficient at providing us with all our missing items. Note to owner/ management .... I hope you know how lucky you are to have MIGUEL. The desk person in the morning was nothing like that.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Rita,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a low end hotel, I really liked this Baymont. It was clean. Staff was friendly and accommodating. Breakfast was light and you have to hit it early, but I had enough. My late sleeping companions did not. The cheese eggs were a nice surprise. Could have used some toast. I will stay here again when I drive through.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 2, 2024
Dear William,Thank you for staying with us at Baymont by Wyndham Morganton and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Julie

Disliked: Property conditions & facilities
I didn’t like that it was listed for $17 a night and then it ended up being $62. That doesn’t seem right to me
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Julie,We loved having you stay with us at Baymont by Wyndham Morganton. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Lynne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won’t go back
The man who check me in was very polite, friendly and helpful. But when I went to check out in the am, I told the one who was there that you had to flush toilet several times before toilet paper would go down and after I took a shower there was dirt/mud on the tub. Even showed a pic. He didn’t care! Also, you offered a breakfast, I was told omelettes. It was cold cereal and bite size muffins.
Apparently, there’s unseen dirt until you add water and can make it mud
Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear Lynne,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Yvette D

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and addressed all of my concerns.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Yvette,It was great to have you staying with us at Baymont by Wyndham Morganton and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Yahya

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Yahya,It was great to have you staying with us at Baymont by Wyndham Morganton and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Robert

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Pass on this one.
This place was rough. There's a huge lifted spot in the main parking area where it looks as if hundreds of cars have had their undersides collapsed by driving off of it. Second, there were ants in our room. Fortunately, we were just there to sleep. Lastly, I asked for an extra blanket for my elderly father and the attendant said "we don't have extra blankets. I'd have to take one from another room and I'm not doing that." what kind of hotel doesn't have extra blankets? Don't recommend and would not stay again.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager