Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Las Casas B&B Boutique Hotel, Spa & Restaurant, Cuernavaca

4 out of 5
Las Casas B&B Boutique Hotel, Spa & Restaurant, Cuernavaca
Fray Bartolomé de Las Casas #110, Esq. Boulevard Juárez, Col. Centro, Cuernavaca, MOR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 149 reviews" "
Rating 8 - Good. 37 out of 149 reviews" "
Rating 6 - Okay. 6 out of 149 reviews" "
Rating 4 - Poor. 4 out of 149 reviews" "
Rating 2 - Terrible. 2 out of 149 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

LUIS

I little bit expensive for what was it
Stayed 1 night in Jan 2024

10/10 Excellent

Guadalupe

Stayed 4 nights in Dec 2023

8/10 Good

fritz

Stayed 3 nights in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decoration and food was very good, pool is heated (personally I don't like pool to be warm on hot weather but the staff told us most of the guests request it that way)
Stayed 1 night in May 2023

10/10 Excellent

Anandrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! La comida es excelente. El servicio también.
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond service. Great, caring staff.
Stayed 3 nights in Apr 2023

8/10 Good

Curtis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Delicious bkfast every a.m., friendly, mostly quiet. . . would go again for sure.
Stayed 7 nights in Oct 2021

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a beautiful old mansion nicely decorated. It is conveniently located close to all main attractions, walking distance. Has valet parking to facilitate move around when needed. The staff is very friendly and helpful. Highly recommended.
Stayed 1 night in Aug 2022

6/10 Okay

Ana

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Well - it needs an upgrade. Pool área in good condition. Furniture completely outdated. room good and clean. Costumer service extremely rigid and complicacted/. Very you g staff without experience in tourism or business. Good great. What out - they send enormous quantity of messages via what’s up. Unnecessary and repetitive. I will not go back, maybe for brunch and dinner
Stayed 3 nights in May 2022

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and food in charming hotel!
First the restaurant: Excellent, amazing, delicious! The food is outstanding! The breakfast which was included is fabulous! It includes coffee, juice, fruit, fresh bread, and then the main course! The hotel is very small and intimate. The pool is heated and we had two days swimming during new year's. Plus the weather was 80 F. The rooms are very comfortable and the decor is beautiful, black and white with use of mirrors and black metal. It is an oasis in downtown cuernavaca. Downtown is not very beautiful, we expected better, but the hotel certainly made up for it. The service was outstanding. They even opened the restaurant 1 hour earlier to serve us breakfast before our early departure. Really outstanding service!
Stayed 3 nights in Dec 2021

4/10 Poor

Fernanda

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs an update. You can tell it’s seen better days. Smells moldy. My shower had a handful of hairs stuck to the wall, it was disgusting. My TV was not working either and it took a long time for the staff to figure out/fix the issue. All the while standing in my room when I was ready to be done with my day. Location is not safe either. Save your money.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sumayyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

James Ryan, whiting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very central. The on-site restaurant is one of the best in the city.
Stayed 2 nights in Oct 2021

8/10 Good

JORGE

Liked: Cleanliness, staff & service, room comfort
Bad odors and pictures are not compatible w/rooms
It’s a great service, WhatsApp notifications and requirements. However a lot of pressure to book at their restaurant. They charge extra for everything, from additional soaps. Great food at their restaurant, either breakfast included or dinner Pictures are not compatible with what the hotel offered.
Stayed 3 nights in Oct 2021

10/10 Excellent

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!
I loved everything About this stay. The property is beautiful, the restaurant is delicious and the service is incredible. Located right in the center too! I’ll be back
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Noisy. Hear street traffic in room. Despite being considered the best place to eat in town, I had the absolute worse case of food poisoning of my life. Three day’s later still recovering. Would not go there again.
Stayed 3 nights in May 2021

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful B&B in the heart of Cuernavaca
This is a peaceful, beautiful B&B in the heart of Cuernavaca. The restaurant is excellent. Highly recommended.
Stayed 3 nights in Mar 2020
Response from Noemi J. on Mar 18, 2020
Thanks for your comments, It was a pleasure to receive you at Las Casas B + B, we wait for you soon.

10/10 Excellent

Seana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a really pretty place with amazing food and a great pool
Stayed 2 nights in Feb 2020
Response from Noemi J. on Feb 27, 2020
Dear Seana, thank you so much for your review. It was a pleasure to have you, we’re looking forward to your next visit at Las Casas B+B Hotel. By the way, we’ve tried to communicate with you before to let you know that a phone charger was left at the room you occupied, we have it on storage. Maybe your son in law can come around for it, just let us know to be aware. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, lo que más me encanto fue las atenciones de todo el personal, siemore con buena actitud
Stayed 1 night in Feb 2020
Response from Noemi J. on Feb 24, 2020
Muchas gracias por sus comentarios, fue un placer poder atenderlos, los esperamos pronto en Las Casas B&B Boutique Hotel, Spa & Restaurant, Cuernavaca.

10/10 Excellent

Elaine, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with friendly service and delicious food.
Stayed 2 nights in Jan 2020
Response from Las Casas B+B on Jan 17, 2020
Thanks for your visit, Elaine! See you soon at Las Casas B + B, It was a pleasure to serve you.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property that is well-run and decorated with a real flair. The restaurant was excellent, with good food and great service.
Stayed 3 nights in Jan 2020
Response from Las Casas B+B on Jan 10, 2020
Dear Simon, Thank you very much for your comments, we hope to see you soon, Las Casas B + B Team.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Las Casas B+B on Nov 29, 2019
Agradecemos que se haya tomado el tiempo para regalarnos una calificación de nuestros servicios, seguiremos trabajando para mejorar y poder recibirlos en otra ocasión para atenderlos como ustedes se merecen. Excelente día.

10/10 Excellent

Ricardo Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel.
Disfrutamos mucho nuestra estancia, el personal sumamente amable y siempre con una sonrisa. Nos hicieron sentir en casa. Las habitaciones excelentes, limpias, funcionales, agradables y con todo lo necesario. El restaurant muy agradable, la comida muy buena y el servicio de primera.
Stayed 2 nights in Oct 2019
Response from Las Casas B+B on Nov 29, 2019
Gracias por sus comentarios Ricardo Harry, fue un gusto tenerlos en casa, por su puesto los esperamos pronto en Las Casas B+B.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Las Casas B+B on Aug 9, 2019
Gracias por su visita a Las Casas B+B, esperamos su visita en otra ocasión.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel it met all my expectations and really enjoyed the stay
Stayed 2 nights in May 2019
Response from Las Casas B+B on Jul 17, 2019
Thank you very much for your comments, We hope to see you soon back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On-site restaurant was excellent. A/C unit in our room made loud noises occasionally.
Stayed 3 nights in Feb 2019
Response from Las Casas B+B on Feb 22, 2019
Thank you very much for your comments :) for us it was a pleasure to take care of them, We hope to see you soon back. We will take your comment into account, for us they are very important.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa B+B is wonderful. We liked the location and facilities, but best of all the very helpful and pleasant staff. The restaurant, called House, is fabulous— best mole in town
Stayed 6 nights in Feb 2019
Response from Las Casas B+B on Feb 22, 2019
Shari, Thank you very much for your comments :) for us it was a pleasure to take care of them, We hope to see you soon back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful art deco building with sumptuously furnished rooms. I had a luxurious stay, enjoying the beautiful pool and on site restaurant. Cuernavaca is a wonderful hidden gem and this is a lovely, central spot from which to check our the sites
Stayed 3 nights in Nov 2018
Response from Las Casas B + B on Nov 21, 2018
Thank you for your comment. We hope to see you soon in Las Casas B + B :)

10/10 Excellent

Mike, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!
Second time staying at B+B which confirmed my first experience which was excellent. Somewhat of an oasis as it is located in the heart of downtown Cuernavaca which can be very busy and sometimes loud due to the local surrounding bars and restaurants. B+B has an extremely laid back atmosphere which is welcome after a busy day of touring. STAFF IS EXCEPTIONAL and always there to accommodate. Food was sensational as well. Highly, highly recommend for convenience to everything Cuernavaca, cuisine and service.
Stayed 2 nights in May 2018
Response from Las Casas B+B on Jun 6, 2018
Mike, Thanks for your comments, we look forward to your return soon :) The Houses B + B

10/10 Excellent

Erin, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in Cuernavaca Room 01
Loved this hotel!! Wish we could have stayed longer!!
Stayed 1 night in Feb 2018
Response from Las on Apr 3, 2018
Thanks for your comments, we hope to see you soon :)

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Las Casas B+B on Jan 9, 2018
Muchas gracias por si visita :)

10/10 Excellent

JOHN, MONTREAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL , YOU COULN'T GET ANY BETTER
GREAT LOCATION, EXCELLENT SERVICE , BEST BREAKFAST IN TOWN
Stayed 7 nights in Sep 2017
Response from LAS CASAS B+B on Nov 5, 2017
THANK YOU, WE HOPE FOR YOUR VISIT ON ANOTHER OCCASION. LAS CASAS B+B

10/10 Excellent

CRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovers rock
Love the vibe of the hotel and staff was 120% helpful. Hope to visit again.
Stayed 2 nights in Jun 2017
Thanks for your comments. We wait for you soon. Las Casas B + B

10/10 Excellent

Susana, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall experience!
Hotel is nicely decorated, when you get in you feel in a cozy beach resort. Food is delicious. Staff is kind and welcoming.
Response from Las Casas B+B on Jun 17, 2017
Thanks for your comments. We wait for you soon.

10/10 Excellent

Stephen&Aaron, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and private
Extremely contemporary in design, with a host of warm and professional staff that were wonderfully attentive. The back courtyard with pool is a lovely and quiet place to hang out in the heat of the day, an oasis. Food was excellent, and the breakfast quite substantial and a great take on some traditional dishes. From start to finish this was a stellar experience, particularly for the price.
Response from Las Casas B + B on Jun 17, 2017
Thanks for your comments. We wait for you soon.

10/10 Excellent

MANUEL C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Mexico
Wonderful vacation celebrating New Years holiday. Great environment, service, food and entertainment. Staff always most helpful.

10/10 Excellent

Tiina, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in the heart of Cuernavaca
Las Casas B+B is a beautiful, boutique style hotel in the heart of Cuernavaca. The single room was pretty small, but had everything needed and it was spotlessly clean and all white. The pool area is very nice for relaxing. We really enjoyed the breakfast, and the same area also serves as a lounge style bar at nights. Friendly and attentive staff, although they didn't speak much English. Vallet parking is a plus.

10/10 Excellent

lennin vladimir, Winston-Salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Hotel location is close to everything! Is in the heart of downtown cuernavaca!the room was very nice and clean!staff was very nice, helpfull and polite!

8/10 Good

Craig, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel and exceptional staff.
I stayed in room 3 for two days in late September. The room is massive with a very comfortable king-size bed. There is an adjacent room with two single beds and a television which was a surprise to me. I didn't need it though. Room 3 overlooks the pool and courtyard. The breakfast is absolutely amazing. It was one of the best parts of my stay in Cuernavaca. Sitting in the courtyard by the pool and greenery in the morning and eating a delicious breakfast. This hotel is on a neat cobblestone street with about 10 bars so nightlife is close by (less than 50 meters). I felt pretty safe too knowing the hotel was so close to where I ventured out for drinks. The town square is only a block away and there are really goo restaurants there. Some taco places are about 3 blocks away (North) and are very easy to get to. Despite the reputation in this town from what I read online I felt safe and I was walking around most days in a suit. Not exactly blending in so to speak.

10/10 Excellent

ADRIANA, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend getaway
I took issue with the fact that a single box of cookies (offered in rooms) cost more than a lobster tail dinner I had at this same hotel's restaurant.

8/10 Good

Francisca, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, best breakfast included!
Well-located charmer has reasonable prices and they keep it very clean. Street-side rooms are noisy. Once inside there's a lovely courtyard and great service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel. Great restauran. Will defiantly rerun.

10/10 Excellent

Douglas, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Praise
The hotel and restaurant staff were the most attentive of any we have encountered anywhere in our annual travels in Mexico during the last six years. Despite the fact that it's only two blocks from the zocalo and major tourist attractions, the layout of rooms and restaurant, and the pool landscaping are more reminiscent of a resort than of a central city hotel.

10/10 Excellent

Catherine, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Absolutely a great location. The grounds with two pools and lots of options for outdoor seating were beautiful. Staff was helpful in providing bus details. Breakfast was very good. A few patrons with having too much to drink (bar on site) were disruptive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
¡Maravillosa experiencia! Gran lugar y excepcional servicio. El restaurante también muy bueno.
Stayed 2 nights in Jan 2024

10/10 Excellent

Johannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es hotel excelente, muy bonito, el trato del personal es excelente y la comida es un Plus extra es buenísima, recomiendo mucho este lugar, solo tiene un problema, ya que vengas aquí va a subir tus estándares de comodidad y servicio, no vas a conformarte con menos y vas a querer regresar solo a este excelente hotel.
Stayed 1 night in Dec 2023

8/10 Good

Mariana, Mexico City

Travelled with partner
Liked: Staff & service
Disliked: Amenities
El hotel está en una mala zona, con mucho ruido. El precio de la estancia es muy alto en relación a lo que ofrecen las instalaciones. Las fotos de la página son maravillosas pero nada que ver con la realidad. No hay smart TV, tele vieja, no hay un espacio para estar . La zona de la alberca es diminuta. No es posible lo que cobran . Finalmente al salir , revisan el cuarto para que no falte nada. Nunca me había pasado una cosa similar y menos en un hotel con este precio. Que pena que les roben controles remotos, no es mi caso y sienta muy mal que desconfíen así del cliente . NUNCA VOLVERÍA Y POR SUPUESTO JAMÁS LO RECOMENDARÍA . EL lugar es simplemente un engaño!
Stayed 1 night in Dec 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Oct 2023