Deluxe Suite, 2 Queen Beds (Double Expedia) | Bathroom
Check availability

Reviews of Hotel de la Soledad

4.5 out of 5
Hotel de la Soledad
Ignacio Zaragoza 90 Col Centro, Morelia, MICH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 870 out of 1000 reviews" "
Rating 8 - Good. 87 out of 1000 reviews" "
Rating 6 - Okay. 21 out of 1000 reviews" "
Rating 4 - Poor. 8 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Cesar Amezcua on May 25, 2024
Muy estimada Sra. Magda. Apreciamos demasiado su evaluación. Nuestro más alto compromiso es crear momentos inolvidables y prestar total atención a la retroalimentación de nuestros valiosos huéspedes. Le contactaremos personalmente para poder identificar aquello que nos impidió obtener una calificación excelente y verle muy pronto de nuevo en nuestro encantador Hotel de la Soledad y su Restaurante Marogui.

8/10 Good

Bala

Liked: Cleanliness
Stayed 1 night in May 2024
Response from francisco becerra on May 7, 2024
Muchas gracias por su amable comentario y visita, estamos muy contentos de que su estancia haya sido una grata experiencia, los esperamos nuevamente en esta su casa en el Hotel de la Soledad.

10/10 Excellent

Patty

Response from Cesar Amezcua on May 25, 2024
Estimada Patty, muchas gracias por su valiosa evaluación. En el Hotel de la Soledad y su Restaurante Marogui, estamos comprometidos en crear momentos memorables. Esperamos que su estancia con nosotros haya superado sus expectativas y deseamos verle muy pronto para atenderle con la excelencia que usted se merece.

10/10 Excellent

Liliana Alcala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Beautiful traditional Hacienda Hotel with all the amenities. Eleg
Stayed 4 nights in Apr 2024
Response from francisco becerra on May 2, 2024
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!
Stayed 2 nights in Apr 2024
Response from francisco becerra on Apr 22, 2024
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Jeanette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely beautiful and clean. The staff was amazing and we felt safe our entire stay. I’m excited to go back soon!
Stayed 3 nights in Apr 2024
Response from francisco becerra on Apr 20, 2024
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to explain in words how amazing this property is. The staff is exceptional and staying here was the pinnacle of our trip. The beauty in visiting Morelia lies in La Soledad. The restaurant was amazing. The security makes the property feel safe and will be always at your service. There’s only 1 place in Morelia to stay if you want to have an amazing time. Beyond grateful.
Response from francisco becerra on Apr 20, 2024
Thank you very much, we are very happy that your stay was as you planned to be, we hope to see you very soon here at Hotel de la Soledad.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from francisco becerra on Apr 18, 2024
Muchas gracias por su amable calificación y visita, estamos muy contentos de que su estancia fue de la manera en que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Ricardo L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will come back any time. The only problem is that every time we wanted to use the restaurant we were told it was full, and we could see it was hardly half the tables busy. We had to say that we were staying at the hotel for the hosted to make an effort to find us a table. Recommendation is to reserve a table the day before.
Stayed 2 nights in Mar 2024
Response from francisco becerra on Apr 2, 2024
Hello, thank you very much, we are going to work in this issue, we hope to see you back here very soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Some of the staff members need training on how to treat customers.
Stayed 3 nights in Mar 2024
Response from francisco becerra on Mar 19, 2024
Muchas gracias por su correo, aquí en el Hotel de la Soledad y Restaurante Marogui estamos comprometidos con la calidad y sobre todo con la atención brindada, nos apoyaría bastante si pudiera ampliarnos la información al correo ventas@soledad.com para darle un puntual seguimiento, muchas gracias.

10/10 Excellent

Graciela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best hotel in town. I highly recommend staying there on a honeymoon or for couples. The hotel has a romantic atmosphere.
Stayed 4 nights in Mar 2024
Response from francisco becerra on Mar 14, 2024
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

8/10 Good

Miguel Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, but the restaurant is mid.
Response from francisco becerra on Mar 6, 2024
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

8/10 Good

Rosaura, San Jose

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff didn't offer any information about hotel dining, services, basically just here your key and that's it. For such a nice hotel and the price, I expected a little bit more welcoming.
Stayed 3 nights in Feb 2024
Response from francisco becerra on Feb 29, 2024
Thank you very much for your visit and your helpful comment, we are going to work very hard about this issue, as you say, this Hotel is one of the best and the crew has to work as the best, thank you very much

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a world-class hotel! The grounds and rooms are absolutely stunning, and the staff are all very friendly, professional and accommodating. The location is the best in Morelia as almost everything is within an easy walking distance. My wife and I enjoyed the spectacular firework show at 9:00pm. If you're in Morelia, this is probably the best place to stay.
Stayed 1 night in Feb 2024
Response from francisco becerra on Feb 29, 2024
Thank you very much for your kind comments, we are very happy about your stay here with us, we hope to see you back here very soon, best regards.

2/10 Terrible

Isis

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Como persona de los Estados Unidos no les recomiendo ir a este lugar. Cuando miran que vienen de otro país se toman ventaja de uno. Cuiden sus pertenencias y aseguren que no ay daños en los cuartos porque les ponen la culpa a uno. Especialmente si vienes de los Estados Unidos. If you are coming from the US please be careful and mindful of considering this place. It’s unsafe and the staff is very unprofessional at the front desk. Take care of your belongings and make sure room doesn’t have any damages if not they will blame you. DO NOT CONSIDER.
Stayed 2 nights in Feb 2024
Response from francisco becerra on Mar 14, 2024
Muchas gracias.

8/10 Good

Rodrigo, Ogden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel de la soledad was amazing and beautiful but beds were a little uncomfortable but overall was great. Morelia is beautiful
Stayed 2 nights in Feb 2024
Response from francisco becerra on Feb 6, 2024
Hello, thank you very much, we are very happy that your stay was as you planned to be, we hope to see you back here very soon, best regards.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place - beautiful colonial era charm, tastefully decorated and the staff is top quality- excellent service.
Stayed 2 nights in Jan 2024
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

8/10 Good

A. Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. The check-in process was interesting, as they do not explain anything but move quickly to have you sign your life away.
Stayed 1 night in Jan 2024
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Leticia, Aromas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and it is right in the center of Morelia!! Looking forward to come back
Stayed 1 night in Jan 2024
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Historical Center Hotel
This hotel is perfectly situated in the historical center as the cathedral is just steps away. The hotel itself is beautiful and very luxurious while the service we received was excellent. Pricing is at the higher end for Morelia hotels, but definitely worth it. The grounds were lovely and provided a great ambiance for a magnificent stay. Our room was very spacious and clean and had a great sitting area. Although the room windows faced the street, we could hear no noise from the outside. Non hotel guests are limited to the ground floor where restaurant is located. We appreciated this as non hotel guests couldn’t roam freely all over property as we experienced in other hotels. We would highly recommend this hotel and would stay again in future trips.
Stayed 3 nights in Dec 2023
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Maria, Huntington Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel. This hotel is beyond beautiful. From the minute you walk into the property the decor, the grounds, the ambience is truly magical. The rooms are super nice, comfortable beds, super clean and decor a plus. Dining is superb, delicious food. Staff are friendly and so accommodating in all your needs. Highly recommend this hotel and will return in the near future.
Stayed 2 nights in Dec 2023
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Madelon, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous hotel kept in tip top shape.
Stayed 9 nights in Dec 2023
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

2/10 Terrible

Francois

Stayed 3 nights in Dec 2023
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property, decorated with great attention to detail using hand made work of local artisans
Stayed 3 nights in Dec 2023
Response from francisco becerra on Jan 30, 2024
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Julio Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Hotel justo en el centro
Todo excelente , un hotel muy hermoso y colonial. Sin duda una gran estancia .
Stayed 1 night in Nov 2023
Response from francisco becerra on Nov 23, 2023
Muchas gracias por su amable comentario, estamos muy contentos de que su estancia fue de la manera que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from francisco becerra on Oct 19, 2023
Muchas gracias por su amable visita, estamos muy contentos de que su estancia fue de la manera en que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

MIguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ever disappoints
Stayed 1 night in Oct 2023
Response from francisco becerra on Oct 19, 2023
Thank you very much, we are very happy that you enjoyed your stayhere with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed in this property multiple times for years. I’m happy to say that they haven’t put their guard down, every time I go the place is immaculate. I love it there. That’s my number one choice.
Stayed 1 night in Oct 2023
Response from francisco becerra on Oct 3, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

JAZMIN ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Aug 2023
Response from francisco becerra on Sep 29, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff could not be nicer and more helpful. The courtyard is a nice escape from a busy and noisy city center. The rooms are well appointed and comfortable
Stayed 2 nights in Sep 2023
Response from francisco becerra on Sep 26, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious colonial jewel
Everything was perfection beginning with the special attentions of Lic. Becerra in reservations to a gorgeous room with L'Occitane products, a fabulous dinner, lovely cocktail service and stylish and delicious breakfasts in a beautiful garden setting. My sister and a mutual friend spent 3 nights in 2 stunning rooms and wished it had been a week! It is a destination hotel!
Stayed 3 nights in Sep 2023
Response from francisco becerra on Sep 22, 2023
Thank you very much, we are very happy that you and your friends enjoyed the hotel and the service provided here at Hotel de la Soledad, we really hope that in near future you will be here at Hotel de la Soledad.

10/10 Excellent

Xóchitl

Stayed 3 nights in Sep 2023
Response from Francisco Becerra on Sep 19, 2023
Muchas gracias por su amable calificación y visita, aquí en el Hotel de la Soledad estamos comprometidos con la calidad y atención a los detalles, los esperamos nuevamente aquí en su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from francisco becerra on Sep 17, 2023
Muchas gracias por su amable visita aquí en el Hotel de la Soledad, estamos muy contentos de que su experiencia fue de la manera en que lo imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Teresa

Stayed 2 nights in Sep 2023
Response from francisco becerra on Oct 4, 2023
Muchas gracias por su amable visita y calificación, aquí en el Hotel de la Soledad estamos comprometidos con la calidad y atención a los detalles, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Jose

Stayed 3 nights in Aug 2023
Response from francisco becerra on Aug 30, 2023
Hola muy buen día, estamos muy contentos de que sus expectativas fueron cubiertas, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from francisco becerra on Aug 27, 2023
Muchas gracias por su amable comentario y visita aquí en el Hotel de la Soledad, los esperamos con mucho gusto de nuevo en esta hermosa ciudad de Morelia.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Has visited many times for dinning and love it, first time staying there and loved the quietness for good resting.
Stayed 2 nights in Aug 2023
Response from francisco becerra on Aug 11, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Nirav

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is gorgeous. Hidden oasis. Close to cathedral.
Stayed 2 nights in Jul 2023
Response from Francisco Becerra on Jul 26, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards

8/10 Good

Jessica

Travelled with family
Liked: Staff & service
Rooms outdated. Decayed wood in bathroom.
Stayed 1 night in Jul 2023
Response from francisco becerra on Jul 30, 2023
Thank you very mucho for your kind comments, we are going to work very hard in this issue, best regards.

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, Clean & directly across the street from the Plaza & Restaurants
Stayed 1 night in Jul 2023
Response from Francisco Becerra on Jul 18, 2023
Thank you very much, we are very happy taht you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Francisco Becerra on Jun 26, 2023
Muchas gracias por su amable calificación, estamos muy contentos de que sus expectativas fueron cubiertas, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

10/10 Excellent

Sandra

Stayed 3 nights in Jun 2023

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Francisco Becerra on Jun 22, 2023
Muchas gracias por su amable calificación, estamos muy contentos de que su experiencia en el Hotel de la Soledad fue como se la imaginó, los esperamos nuevamente en esta su casa en la hermosa ciudad de Morelia.

4/10 Poor

Salvador, hawthorne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property in the heart of morelia! Great location, hotel is really nice. Rooms are very nice and clean. A couple of disappointments The day I checked in I was not told about the welcome drink that we were supposed to get. Went to front desk to speak to agent about putting an ice pack in the fridge for my insulin, agent then mentioned he forgot to let us know about the welcome drink and we could order it anytime before we check out. I went down to bar and asked for the drinks, they said they woild take them to the room. I get a call saying it was late to request the drinks and i would have to pay for the welcome drinks. I declined drinks. Reason of trip was to visit sister and niece I had not seen in over 6 years. All rooms have a sitting area outside of room. First night my sister and niece came to visit they came up we had a good time ordered drinks and talked. Second night they didnt let them come up tl visit. They made them wait outside didnt even let them come in to come see me. They informed me they were not allowed to visit guests staying at the hotel. So i came down to talk to front desk and said that guests are not allowed to come visit. I was extrmely upset that they let them come up the night before and not the second night they came. I asked to speak a supervisor she called a guy with name of becerra and said they cannot let them up and they need to stay outside. We were planning on grabbing drinks again and wanted to catch up with my family.
Stayed 3 nights in Jun 2023
Response from Francisco Becerra on Jun 19, 2023
Hello good afternoon, we are very sorry about this, the main reason why the room's area are only for guests is for your own and other guest privacy and security, we have special areas on the lobbie where you and your family can enjoy the Hotel Soledad's experience. Thank you very much

10/10 Excellent

Alma, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. We will book this hotel next time we are in the area.
Stayed 4 nights in May 2023
Response from Francisco Becerra on Jun 19, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

amalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended this hotel!
Stayed 1 night in Jun 2023
Response from Francisco Becerra on Jun 12, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es hermoso y las habitaciones muy comodas, sólo la cama no lo es en la habitación 102 porque el colchón ya esta muy aguado.
Stayed 3 nights in Jun 2023
Response from Francisco Becerra on Jun 12, 2023
Muy buenas tardes, agradecemos de antemano su visita aqui en el Hotel de la Soledad, y sobre todo su área de oportunidad, ya estamos trabajando es ese detalle para siempre otorgar el mejor servicio en las mejores instalaciones de la ciudad de Morelia.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was classy and very elegant. Beautifully designed amd decorated sets the ambiance for romance and newly weds. Will definitely recommend this place to my Union and Company. Send me deals via email.
Stayed 1 night in Jun 2023
Response from Francisco Becerra on Jun 15, 2023
Thank you very much, we are very happy that you enjoyed your stay here with us, we hope to see you back here very soon, best regards.

10/10 Excellent

amalia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff is very professional and kind. They share knowledge of your surroundings. The best hotel to stay at in Morelia. Highly recommend it
Stayed 1 night in Jun 2023
Response from Francisco Becerra on Jun 9, 2023
Thank you very much, we are very happy that you enjoyed your stay here at Hotel de la Soledad, we hope to see you back here very soon, best regards.