Standard Apartment, 1 Bedroom | Private kitchen
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Reviews of Sonder Le Victoria

3.5 out of 5
Sonder Le Victoria
411 Rue des Récollets, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 312 reviews" "
Rating 8 - Good. 77 out of 312 reviews" "
Rating 6 - Okay. 21 out of 312 reviews" "
Rating 4 - Poor. 6 out of 312 reviews" "
Rating 2 - Terrible. 10 out of 312 reviews" "

9.2/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saqib

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My recent experience at this hotel exceeded expectations in every aspect. From its immaculate cleanliness to its prime location, every detail contributed to a truly exceptional stay. Upon arrival, I was impressed by the hotel's pristine condition. The room was spacious and thoughtfully appointed, providing ample space to unwind after a day of exploration. The standout feature was undoubtedly the bathroom, which gleamed with cleanliness and offered a refreshing retreat for relaxation. The inclusion of a well-maintained kitchen, complete with a stocked fridge and complimentary coffee and tea, further elevated the experience. It was evident that attention to detail was a priority, making me feel right at home during my stay. Moreover, the hotel's proximity to downtown attractions added an extra layer of convenience, allowing for easy access to the city's vibrant energy and cultural offerings. Overall, my stay at this downtown hotel was nothing short of exceptional. From its spotless accommodations to its convenient location, it surpassed all expectations. I wholeheartedly recommend it to fellow travelers and eagerly anticipate the opportunity to return in the future.
Stayed 7 nights in May 2024

10/10 Excellent

Wendy

Liked: Cleanliness, property conditions & facilities
Great location, clean and comfortable
Stayed 2 nights in May 2024

8/10 Good

Peta

Business traveller
Great location - very comfortable and well decorated suite. Only downside was cleanliness: hair in bathroom and crumbs on furniture.
Stayed 2 nights in May 2024

10/10 Excellent

Jeff

Business traveller
Excellent spot would highly recommend!
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment is spacious, clean and well equipped.
Stayed 2 nights in May 2024

6/10 Okay

Julia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good location and well-stocked apartment. Very helpful customer service via text. The main issue was ants (our unit was in the basement), who showed up in large numbers. The apartment was also very hot and very difficult to cool down.
Stayed 3 nights in Apr 2024
Response from Sonder on Apr 26, 2024
Thank you for staying with us, Julia. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

4/10 Poor

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sonder on Apr 16, 2024
Hi Mario, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Elfren

Liked: Cleanliness, property conditions & facilities
Such a great location to walk to different nearby places. Museums, restaurants, etc. There are some more (popular) museums that are a little farther (like 30 minute walk), but Uber is also an option. The property itself was fine. I liked how quiet it was and how easy it was to check yourself in. I only really slept there. I’d say my room was very appropriate for solo travellers or travelling in pairs.
Stayed 4 nights in Mar 2024

10/10 Excellent

Silvia

Really like the unit. It had all I needed.
Stayed 3 nights in Feb 2024

2/10 Terrible

Melodi

Liked: Cleanliness
Disliked: Property conditions & facilities
The sofa bed was broken the first day we got there, no one would communicate with us or respond to help us out. Twice they said they were sending someone both of those nights they didn’t and half of us had to sleep on the floor. They still wouldn’t help us after that. Finally on our last day they gave us another room that didn’t have a broken bed but that was after 20 minutes of begging on the phone. No one actually works on the property. Horrible, next to none, communication and in horrible condition (bed broken??) Unless we get a refund for the first two miserable days on the floor, I’m going to make sure everyone knows how bad they are at their job
Stayed 3 nights in Feb 2024
Response from Sonder on Feb 28, 2024
Hi Melodi, we're sorry for the inconvenience you experienced during your stay. It's unacceptable that the sofa bed was broken, and we regret the lack of communication and assistance you received. Our team is investigating the matter to ensure it doesn't happen again. Regarding your refund request, please contact our customer service team directly, and they will assist you further. We value your feedback and hope to have the opportunity to make things right.

10/10 Excellent

Elena

Liked: Cleanliness, room comfort
Great find!
An excellent room in a perfect location.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bupe

Stayed 4 nights in Feb 2024

10/10 Excellent

Stella

Travelled with group
Liked: Cleanliness, room comfort
Comfortable stay in a modern apartment
The apartment was easy to find and a close walk from the train station. The baggage storage was easy to access and we left our bags there before check in. The apartment was complete and had everything you could need. The space was large and comfortable. The location was right in old Montreal but also close to the subway and many buses. I would recommend this apartment to everyone!
Stayed 4 nights in Feb 2024

10/10 Excellent

Ioulia

Liked: Cleanliness, property conditions & facilities
Everything was excellent. Quite and cozy place
Stayed 7 nights in Jan 2024

8/10 Good

Pauleen

Liked: Cleanliness, amenities, property conditions & facilities
Great location

10/10 Excellent

Aly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Vanesha, Orlando

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved this place! It is in the middle of Old Montreal and everythint is walkable. The place does not feel like a hotel but instead an apartment. I loved the windows, the views, and how comfortable it felt to be there. I will be coming here again. I loved it.
Stayed 8 nights in Dec 2023

10/10 Excellent

Meara

Travelled with group
Great stay- only one issue
It was great! Nice place and easy to access, the only issue we had was the bed was a bit dirty- a blood stain on the top sheet so we couldn’t use it. We did enjoy the kitchen and how much space we had!
Stayed 2 nights in Dec 2023

6/10 Okay

Thais

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The location is great. There were restaurants nearby and a breakfast place just around the corner. We traveled with kids and needed a kitchen due to my son having severe food allergies. We found a supermarket just about 8 minutes away from the apartment which was great. The kitchen is well equipped. The reason for my 3 stars is just that the apartment is very very small for a family of 4. I booked the 1 room and the description said it fits 4 people but once you open the sofa bed in the living room there is barely any space left to move around. We could barely open our luggage due to lack of space. Otherwise we had a good stay.
Stayed 3 nights in Dec 2023
Response from Sonder on Feb 7, 2024
Hi Thais, we're glad you enjoyed the convenient location and nearby amenities. We apologize for any inconvenience caused by the limited space, and we appreciate your feedback. If you need further assistance, our support team is available. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Archana

Stayed 3 nights in Dec 2023

10/10 Excellent

Philipp

Liked: Cleanliness, amenities, property conditions & facilities
Quiet street, close to everything youd want.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The space was gorgeous and the staff was very friendly and helpful.
Stayed 5 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Absolutely great!!!
Stayed 5 nights in Dec 2023

10/10 Excellent

JORGE MARTINEZ

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is well locate, safe neighborhood and staff are always available when you need anything. Thankyou.
Stayed 6 nights in Nov 2023

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Loved the location!
Stayed 3 nights in Nov 2023

8/10 Good

Thierry

Stayed 8 nights in Oct 2023

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really spacious unit, clean and friendly staff! Close to popular tourist destinations.
Stayed 4 nights in Oct 2023

10/10 Excellent

Maria

Travelled with family
Excelente estadía. Volveriamos sin dudar
Encontramos todo perfecto. Tal cual lo esperabamos. Muy bien equipado para cocinar y comer en el departamento, muy bien el lavarropas y secarropas, muy practico tener lavaplatos. Nuestros pedidos fueron resueltos con rapidez y eficacia. Muy bien ubicado. Cerca de la zona mas linda para recorrer. Todo perfecto.
Stayed 4 nights in Oct 2023

8/10 Good

Janet

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious,the appliances, decor and cleanliness were perfect. The themed pictures and carpet were quirky and fascinating. It is a few blocks from the Bascilica and so I was able to walk to the Sound and Light show in the evening. There are many places to eat within metres of the building.
Stayed 2 nights in Oct 2023

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is conveniently located at the edge of Old Montreal. It is about a five minute walk to Notre Dame cathedral. The property is very roomy, furnished in a minimalist design. You have a complete kitchenette available for use if you are staying longer than a couple days. They provide enough supplies to start but you will have to provide your own once you use what is provided at check-in.

6/10 Okay

Pamela

Stayed 5 nights in Sep 2023
Response from Sonder on Oct 24, 2023
Hi Pamela, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

10/10 Excellent

Chantal

Stayed 5 nights in Sep 2023

8/10 Good

Fernando F

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building has a great downtown location and minutes from metro station. The inside of unit was comfortable for three people and spacious. The building and unit were clean. Our issue was the location of the unit 001. We could not find it initially as we never thought it could be in the basement , service area of building, next to garbage room. Other guests in the elevator alerted us about complaints for units in the basement. Indeed the service area has an smell from the garbage room noticeable as soon as exiting the elevator. We also found the first day an small cockroach in the washroom, although unit was overall clean. Both Expedia and Sonder recognized our issue and were able to move us to another building after 2 nights as there was no other unit available. It took several hours on the phone with both to obtain resolution respecting customer satisfaction within the no refund policy of Sonder. The new unit was an upgrade. Separately, two Sonder software glitches also happened when moving to the new building 1) customer verification was being requested but no option to actually do it presented in application, and, 2) passcode to new room provided in sign-in was not working so a new one was provided. Sonder customer service was able to resolve those 2 problems quickly on the phone. The new building Penny Lane was very close to the initial Building, Victoria, and the check-in and check-out times aligned to make the transfer smooth.
Stayed 4 nights in Sep 2023

8/10 Good

Kyung Tae

Stayed 7 nights in Sep 2023

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a two bedroom apartment. We loved everything about it. The location, close to grocery stores, the cleanliness of the place, the dishes, the utensils, etc. the beds were comfy, the luggage store in the building, the entry codes specific to us - everything felt that it was very well managed. We had a slight issue where our shower gel bottle pump got stuck and upon reporting the issue it was taken care of immediately. Overall, a 10/10. No complaints at all, we loved it and would definitely stay here again in the future.

8/10 Good

Katherine

Travelled with family
Liked: Property conditions & facilities
Inside of the property is good except it could be a bit cleaner. I saw a centipede inside the room and the floor is a bit dusty. Also, it’s noisy ant night due to speeding cars. Overall, it’s good.
Stayed 5 nights in Sep 2023

6/10 Okay

Thomas

Liked: Room comfort
Disliked: Cleanliness
Beautiful property. Well furnished. Great location. Did not look like it had been cleaned when we arrived Hairs on shower walls and bathroom floor. Drink bottle behind bedside lamp. Floors dirty. Tired to communicate with management several times but never got a response.
Stayed 2 nights in Sep 2023
Response from Sonder on Sep 22, 2023
Hi Thomas, thank you for staying with us. We're glad you enjoyed this location; however, we're sorry for the cleanliness issues. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, walkable lots of restaurant to choose from. very clean and safe location.
Stayed 4 nights in Sep 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Jordi

Travelled with family
Liked: Cleanliness, room comfort
Great location
Great location at a walking distance to all Old Montreal sites and with lots of great restaurants around it. Easy to get in and out. Kitchen has all you need for a short stay if you decide to cook. Althhough the place is really nice, there's no space to place you luggage and organize your stuff. The closet has hangers and that's it. No drawers to place clothes on. Same can be appliedd to the bathroom where you cannot hang a towel. Except for that, I highly recommend it.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfect spot for a family
Perfect location! Love the area. Our apartment was perfect for our family of 5. Loved that fresh towels were delivered to the room the second day. In room laundry was perfect! Everything was clean. Little noise from people above, but nothing really to complain about. Would love if you had a tv in one or both of the bedrooms, for quite time. No outside sign to show that the place is a Sonder until you get into the building.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jason Wayne

Travelled with family and small children
Liked: Amenities
Highly recommend
Stayed 6 nights in Aug 2023

8/10 Good

Benjamin

Liked: Cleanliness
The unit was nice and well appointed.
Stayed 2 nights in Aug 2023
Response from Sonder on Aug 22, 2023
Thank you for staying with us, Ben!

8/10 Good

daniele

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 5 nights in Jul 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice property that was close to everything. Worked well for our group. Liked having refrigerator, microwave, and laundry.
Stayed 3 nights in Jul 2023

10/10 Excellent

Diane

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Sonder on Aug 9, 2023
Hi Diane, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
Good communication about the check-in — all done by email and using an app (as no one is on site, which was fine as expected). However, we asked for (and our reservation said it was) a non-smoking room, yet the room smelled like smoke (and still does). Otherwise the room is exactly as described.
Stayed 3 nights in Jul 2023
Response from Sonder on Jul 28, 2023
Hi Scott, thank you for staying with us. We're glad you found our check-in process seamless. We have a zero-tolerance policy for smoking and are sorry to learn about your experience. Our team will look into this. We hope to host you again and make it up to you.

6/10 Okay

Priya

Stayed 3 nights in Jul 2023
Response from Sonder on Jul 26, 2023
Hi Priya, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Megane Alison

Stayed 2 nights in Jul 2023
Response from Sonder on Jul 25, 2023
Hi Megane, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 Good

Stephanie

Travelled with family and small children, Travelled with partner, Travelled with group
The two bedroom was spacious and neat. Clean and simple. Supplied all the necessities. It was hot outside, it would have been nice to have some stand up fans in the bedrooms as the rooms read 24 degrees. Area was centrally located, easy to walk around and navigate. Restraunts in the area are all fantastic. Food was great!! Dandy for breakfast. Dinner you can’t go wrong anywhere. Seafood, pasta, ramen poutine and subs . Large variety of options. Would recommend to stay, coffee shop and bakery right on the corner too. Easy check in online, held bags while we waited for check in. Recommend.
Stayed 5 nights in Jul 2023