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Reviews of Bakan - Saint François Xavier

4 out of 5
Bakan - Saint François Xavier
438 rue Saint Francois Xavier, Montreal, QC

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 288 reviews" "
Rating 8 - Good. 94 out of 288 reviews" "
Rating 6 - Okay. 42 out of 288 reviews" "
Rating 4 - Poor. 24 out of 288 reviews" "
Rating 2 - Terrible. 23 out of 288 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Molly

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Install an elevator or disclose ahead of time that the building is not accessible for people with handicap. The door to our room did not lock, we had no wi-fi service, the air conditioning was not functioning, and repeated calls to management were ignored. All the lights in the bathroom especially over the shower were flickering or not working at all. Nothing was as described on the Expedia site.
Stayed 4 nights in May 2024

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing
Stayed 2 nights in Mar 2024

2/10 Terrible

Shadi, Richmond hill

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
What an amazing place. We felt just at home. Will come visit again soon
Stayed 2 nights in Mar 2024

6/10 Okay

Domenico

Not a lot of toiletries necessary. The TV was mounted on a wall and it was not plugged in. No plug or extension cord in sight. Was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great room for the value! I would visit and stay here at this property again...it was wonderful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Stayed 2 nights in Oct 2023

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient and safe place to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very responsive through phone when needed and the location was stellar. Parking was extremely close in lot, which is pay as you go through an app and reasonably priced. The size of the room was extremely spacious, and comfortable. Would certainly consider rebooking with this location for future stays in Montreal.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, room comfort
Great location, comfortable but needs improvement
The overall apartment is very nice and comfortable. In a great location , very close to the center of Old pot! Located on a Beautiful cobble stone street, steps away to Café A few things to note. The kitchen does not have enough dishes or silverware. There are a few things that need to be fixed in the apartment. Also there is no elevator. No staff on duty, there is a desk as you enter with a bell to ring for service, we tried 4 different times and no one ever came out to assist.
Stayed 3 nights in Nov 2023

10/10 Excellent

George

Travelled with group
Liked: Amenities, property conditions & facilities
Great location. Walking to everything in old Montreal. Bed set up is a little weird: mattress on box spring but box spring is sitting right on the floor so the box spring is very dirty.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

An

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Saint François Xavier was an amazing property. We stayed in the heart of old Montreal. There is no reception and it was self check in but the process was easy to follow. Loved how large the place was. Easily big enough to fit four people. I didn’t fly until 6pm and they were nice to let me leave my items in The office until I needed to go.
Stayed 2 nights in Sep 2023

4/10 Poor

Abby

Liked: Cleanliness, room comfort
Buyer BEWARE
Misleading! No affiliated parking (advertised $25 per day self parking) and we had to pay $50 daily CASH off-site. NO FRONT DESK/RECEPTION on site. Not easily available with the phone number provided "voicemail not set up". Previous occupant's bathroom towels still hanging on bathroom door. Room door lock never fixed (was told someone would come to fix it). Great location but lied about parking and "front desk hours". We initiated concerns thru Hotels.com. A staff member, Osman, called me (after Hotel.com called them) and asked for documentation proving they advertised incorrectly. I complied and he said he would "check into it". Still nothing.
Stayed 2 nights in Aug 2023

10/10 Excellent

Vishal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a great spot if you’re looking to spend time in downtown Montreal and a place that is nearby the quay and restaurants. The place was well kept and the host was very responsive. When I visit Mtl again, this is definitely a place I’d want to come back to and stay!
Stayed 3 nights in Jul 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, comfortable,Location is central to everything.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing property and stunning interior. Convenient to all and very stunning. The location is loud at night but to be expected based on the location. Overall a stellar location
Stayed 2 nights in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 5 nights in May 2023

6/10 Okay

Alfred

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2023

8/10 Good

JEREMY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great. Close to most of the tourist destinations. Was spacious and comfortable.
Stayed 2 nights in May 2023

6/10 Okay

Earl

Liked: Amenities
Stayed 2 nights in May 2023

8/10 Good

Aya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was very spacious. Had 2 beds in separate room and bathroom was amazing! Location was great, close to the church and old montreal area. There were so many restaurants nearby. At night time, it gets a little loud but it was ok.
Stayed 2 nights in May 2023

8/10 Good

Claudia

Liked: Room comfort
Average guest service
We had some problems at our arrival with the cleaning of the room. We arrived at 11:00 pm the room was not cleaned and completely dirty. We had to call guest service and wait 40 min to get another cleaned room in the property. Also while we were promised a cleaning lady to come in and clean our room everyday she o Ly came once. Really disappointed with the service.
Stayed 6 nights in Apr 2023

10/10 Excellent

Ramona

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

Julien

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 14 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

AYSEGUL

Liked: Cleanliness, room comfort
Very good experience!
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is exactly as pictured. We loved the space. The only issue is the walls and windows need to be upgraded to reduce the noise level.
Stayed 2 nights in Mar 2020
Response from Gio on Mar 17, 2020
Thanks for your stay.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I was not made aware that there was no elevator. Since we were on the 4th floor it made a big difference. Lots of coffee and a kettle but no tea. When I called a woman said there would be some there the next day. Well there was NOT.
Stayed 2 nights in Mar 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

8/10 Good

ElaineF, Toronto

Travelled with partner
Liked: Cleanliness
Property was beautiful and modern but did not provide clear communication on how to close the door and slow response time to questions or concerns via phone as there was no receptionist at the hotel all weekend. 2 towels for a couple and no robes, slippers or change of sheets all weekend. Area was great and the place itself was huge and beautiful.
Stayed 2 nights in Mar 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Congress de Palais.
We enjoyed our stay at Boutique Hotel St Francois Xavier. When we arrived the living room was very cool. It took about 24 hours to be at a warmer more comfortable temperature. Really the only reason I would not give this hotel a 5/5 is the noise. The windows are older and the noise from the restaurant/pub downstairs(we were on the third floor on the street side) and the street noise was quite loud and disturbing for sleep. The apartment was clean however I did have to look for towels for each of us which I found a full load of towels and sheets in the dryer.
Stayed 3 nights in Feb 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Feb 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Everything was just perfect: the location, the prize, the size, comfort of beds, etc
Stayed 7 nights in Feb 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Staff & service
Was ok....bed made a lot of noise
Stayed 1 night in Feb 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay In The Port
Great location, pictures are exactly how it looks. The only issue was the noise. The walls were paper thin and you could hear everything happening within the building and outside. Otherwise it was fantastic.
Stayed 2 nights in Feb 2020
Response from Gio on Mar 15, 2020
Thanks for your stay

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in the city
Great location in Old Montreal! Although it was not the room in the photo, and no robes were supplied, still very comfortable
Stayed 1 night in Jan 2020
Response from Giovanny on Feb 1, 2020
Thanks for your stay.

2/10 Terrible

rinat

Travelled with group
Disliked: Cleanliness, staff & service
Avoid this place
I wouldn’t recommend this hotel to anybody. It was our seventh trip to Montreal and we decided to give this place a try. I never thought I can have such a bad and rude experience in Montreal. First of all it’s 2 star lofts, not 4. They send us the instructions to get in, because there is no receptionist there, but the lock code for the door wasn’t working. We spent 2 hours outside with all our baggage in winter trying to open the door and contact them. The phone that is provided is going straight to voicemail in French. Once we finally got in touch with their representative 2 hours later, because customer service from hotels.com called some other number, the representative gave us a different address to go and use the code that was provided, when I told his that such service is unacceptable, he told me that I got in the hotel so what else do I want and hang up on me. The loft wasn’t ready, people were still cleaning it, and it was after 5pm!!! Overall, horrible experience!
This is what we were dealing with for 2 hours
And this is how loft looked when we finally got in after 5pm.
Stayed 1 night in Jan 2020
Response from Giovanny on Feb 1, 2020
Thanks for your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities
This is one of my favourite places to stay in old Montreal. Perfect location.... Charming... Easy to check in and comfortable
Stayed 1 night in Jan 2020
Response from Giovanny on Feb 1, 2020
Thanks for your stay.

4/10 Poor

Maxime

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Giovanny on Jan 24, 2020
Thanks for your stay.

2/10 Terrible

Yuki, Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The only good things about this property are the size and the location. The rest is awful. For once, it's dirty. There were dirty sheets in the laundry room, the floor was covered in dirt and hair. Our window was looking out the fire escape with piles of garbage on it. Secondly, there is no elevator. You need to walk up a steep old staircase to enter the property and one of the steps was broken. I nearly sprained my foot. Thirdly, there is no one ever at the reception to help you. My mother and I stayed there for three nights in a row and did not see a soul at that reception desk. Fourthly, there is no way to lock the door of your room from the inside. It seemed very odd to me from the beginning and I was worried somebody would walk into our room in the middle of the night. Surely enough, that's exactly what happened! Turned out, the hotel accidentally provided our room number and the key code to a complete stranger! My mother and I weren't able to sleep after that. Literally anyone could've walked into our room at any point of day or night, take our possessions or worse. This hotel is not a safe option for women or anyone with expensive possessions. And finally, it is a TWO-STAR hotel, not a four-star like it says in the listing. I am not sure how Expedia calculates the star rating but a two-star hotel and a four-star hotel are two very different things! And there is a hidden "property fee" which brings it to the pricepoint of a decent three-star hotel.
Stayed 3 nights in Jan 2020
Response from Giovanny on Jan 18, 2020
Thanks for your stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
Stayed 1 night in Jan 2020
Response from Giovanny on Jan 18, 2020
Thanks for your stay

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jan 2020
Response from Giovanny on Jan 18, 2020
Thanks for your stay

6/10 Okay

Phil, Ottawa

Travelled with family
Liked: Cleanliness
No one at reception when we arrived at 4:30pm. Had trouble with the local offsite outdoor parking. There was still laundry going in the dryer when we checked in... found our bath towels in there, no hand towels. It's a nice apartment in a nice location, but it could use better sound proofing. We barely slept. We could hear everyone and everything happening on the street like they were in our room. Our daughter who was in another room was kept up by guests partying in another apartment... which according to the building rules; no partying. Oh well. Could have been great, but we left exhausted.
Stayed 1 night in Jan 2020
Response from Giovanny on Jan 5, 2020
Thanks for your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Giovanny on Jan 5, 2020
Thanks for your stay.

8/10 Good

Joaquin

Travelled with family
Liked: Property conditions & facilities, room comfort
When I get to the apartment, it wasn’t that clean, also the cleaning girls still in there at our time
Stayed 1 night in Dec 2019
Response from Giovanny on Dec 29, 2019
Hi, you have arrive before to the chq-in time so its normal the apartment is not ready. Thanks

8/10 Good

Halah

Travelled with family
Liked: Property conditions & facilities, room comfort
Perfect location, spacious apartment, quiet and nice.
Stayed 2 nights in Dec 2019
Response from Giovanny on Dec 29, 2019
Thanks for your stay.

8/10 Good

Shamim

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Giovanny on Dec 29, 2019
Thanks for your stay.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Place In Montréal
This place is in exactly the right spot. It was clean an spacious. The staff was friendly. We loved it and plan to return next year.
Stayed 2 nights in Dec 2019
Response from Giovanny on Dec 29, 2019
Thanks for your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property in the heart of Old Montreal! The apartment that I had was spacious equipped with all the appliances I would expect, such as stove, washer, dryer and even had two bathrooms. I really loved the ease of the check in process and even the communication from the staff. I would definitely stay here again. Please keep in mind if you have a car it may be difficult to find parking spots and it ranges around $22-$30 a day.
Stayed 2 nights in Dec 2019
Response from Giovanny on Dec 29, 2019
Thanks for your stay.